
Manage Smarter
Join hosts Audrey Strong and C. Lee Smith every other week as they dive into management, leadership, business, sales, company culture, talent retention, revenues, performance metrics, hiring and more. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change throughout your workplace. Available on all major podcast outlets and all episodes available on ManageSmarter.com
Latest episodes

May 7, 2025 • 4min
Extra Point: Digital Empathy
This week we're talking about how to express empathy through digital platforms. Gain valuable insights on leadership and team dynamics with host Chip Gray.
Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 30, 2025 • 5min
Extra Point: Welcoming New Hires
This week, we're talking about something that might just change the way you think about welcoming new hires. Gain valuable insights on leadership and team dynamics with host Chip Gray.
Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 27, 2025 • 24min
277: Supply Chain Management with David Carroll
In this episode, we dive deep into the intricacies of supply chain management with David Carroll, author of 'The Only All-in-One Way to Fix Your Supply Chain.' David shares his insights on transforming supply chains from being siloed and chaotic to fully integrated systems. He emphasizes the importance of leadership in utilizing ERP systems like SAP to streamline operations. Discover how AI and master data play crucial roles in modernizing supply chains and why leadership is key to successful digital transformation. Whether you're dealing with supply chain disruptions or looking to improve efficiency, David's expertise offers valuable guidance. Tune in to learn how to make your supply chain an unstoppable force in today's competitive market."At least on average, 70 to 75% of all digital transformations fail. And one of the biggest reasons is leadership. If you haven't got the strength and leadership to say, we're not going to do that, we are going to now, literally get rid of all of our spreadsheets so that I as the CEO or, you know, a senior vice president of supply chain or whatever the C that, you know, the C suite, we need to be able to use one system of record to improve things." - David Carroll Key Takeaways-What is the primary issue with supply chains and how can it affect managers and leaders?-What role does AI play in supply chain management?-What industries are still facing supply chain issues? -How can you improve your supply chain? What's the importance of leadership in driving this transformation and ensuring that all departments are aligned?Connect with David Carrollwww.davidgcarroll.comwww.linkedin.com/in/davidgcarrollConnect with Manage Smarter Hosts· Website: https://salesfuel.com/manage-smarter/· LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/TWITTER/XAudrey https://x.com/tallmediamavenLee https://x.com/cleesmithConnect with SalesFuel· Website: https://salesfuel.com/· Twitter: https://x.com/SalesFuel· Facebook: https://www.facebook.com/salesfuel/#supplychain #logistics #managesmarter #teamtrait #davidcaroll #business #supplychaindisruption #businessproblems #inventory #fulfillment Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 23, 2025 • 4min
Extra Point: Personality Tests for Hiring
This week, we're talking about a tool that can revolutionize your hiring process: personality tests. Gain valuable insights on leadership and team dynamics with host Chip Gray.Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 16, 2025 • 4min
Extra Point: Using HR Data Analytics to Improve Retention
This week, we're talking about how data analytics in HR can be a game-changer for improving employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray.Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 13, 2025 • 23min
276: Outcome Driven Innovation with Tony Ulwick
Unlocking Innovation with Tony UlwickTony Ulwick, author of 'What Customers Want,' discusses the Outcome-Driven Innovation process and the Jobs-to-be-Done theory. He explains why 90% of new products fail and how his approach achieves an 86% success rate by focusing on unmet customer needs. Discover how AI intersects with innovation and the role of management in fostering a data-driven culture."People don't want the quarter-inch drill, they want the quarter-inch hole. The shift in mindset is like, we are not solution creators, we are problem solvers." - Tony Ulwick Key Takeaways:-What is Outcome-Driven Innovation (ODI) and why is it important? -How does the 'Jobs-to-be-Done' framework enhance product development?-Why do 90% of new products fail according to Tony? -What role does management play in successful innovation? -How can AI be integrated into the innovation you're creating as a manager?#managers #managesmarter #innovation #ai #artificial intelligence #productdevelopment #outcomes #businesssuccess Connect with Tony Ulwick https://strategyn.com/https://www.linkedin.com/in/tonyulwick/Connect with Manage Smarter and its hosts · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel· Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 9, 2025 • 4min
Extra Point: Developing Great Teams
This week, we're talking about something that can make or break your business: developing a great team. Gain valuable insights on leadership and team dynamics with host Chip Gray.Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Apr 2, 2025 • 4min
Extra Point: Pre-employment Assessments
This week, we're talking about a game-changer in the hiring process: pre-employment tests and assessments. Gain valuable insights on leadership and team dynamics with host Chip Gray.Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Mar 30, 2025 • 29min
275: Empowering Introverts with Sharissa Sebastian Deppen
Sharissa Sebastian Deppen is the CEO of Leadership Mastery Alliance; a company specializing in supporting introverted servant leaders who are women in corporate leadership. She's a leadership and executive coach with an MBA, MSc in Technology Leadership and her PCC Certification from the International Coaching Federation (ICF), as well as a Myers Briggs Certified Practitioner. She has 15+ years of corporate leadership experience in addition to coaching several Fortune 100 leaders and executives."Introverts make up over 40% of leaders in the corporate space, challenging the stereotype that leadership is dominated by extroverts. Introverts tend to be very good with one-on-one relationships. So they're very good listeners. They're gonna lean in and listen and pay attention. They take in a lot from the environment and then they internally process." - Sharissa Sebastian DeppenKey Takeaways: -Unique strengths of introverts in leadership role-How can introverts manage their energy in a demanding work environment-How introvert leaders can make sure they aren't passed over for promotions and how to self-advocate-Can introverts be successful in sales roles?-Tips for how introverts should cope with increased stress as they climb the professional ladder as leadersConnect With Sharissa Sebastian Deppenwww.leadershipmasteryalliance.comhttps://www.instagram.com/introvertedservantleader/https://www.linkedin.com/in/sharissasebastian/https://www.youtube.com/channel/UCXx6J3Igqq_Odvl_I2fjzPgConnect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Mar 26, 2025 • 4min
Extra Point: Engagement and Retention
This week, we're tackling a challenge that many of us face: employee engagement and retention. Gain valuable insights on leadership and team dynamics with host Chip Gray.Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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