Small Spark Theory: a marginal gains approach to new business and marketing
Lucy Mann
New business is one of those subjects guaranteed to get a reaction from agency owners everywhere. Many will have a nagging feeling they should be doing a bit more, wonder how other agencies manage to land the accounts they covet, have moments of wild inspiration and energy then falter because the day job just, well gets in the way.
Gunpowder's Lucy Mann has worked in agency new business for over 25 years and has witnessed these scenarios, and many more like them, as an outsourced new business telemarketer, a new business recruitment consultant, in house new business developer, in house head of marketing, and new business mentor across multiple disciplines and agency shapes and sizes.
Regardless of size and discipline, many agencies encounter the same new business challenges, and more and more, the solution is not necessarily an ambitious marketing plan, or expensive sales resource, but instead a forensic application of process and a marginal gains approach to performance improvement.
Gunpowder's podcast, Small Spark Theory™ explores the small changes we can make to our sales and marketing process to achieve better new business results. With contributions from a range of experts, each episode will examine a single element of the process in detail, providing manageable tips for improvement.
Find our more about Gunpowder Consulting, please visit gunpowderconsulting.com
Follow us on Twitter @gunpowdertweets and join the conversation at #smallsparktheory
With thanks to Matthew Syed for audio extract permission.
Host - Lucy Mann
Producer - Isabelle Jarvis
Gunpowder's Lucy Mann has worked in agency new business for over 25 years and has witnessed these scenarios, and many more like them, as an outsourced new business telemarketer, a new business recruitment consultant, in house new business developer, in house head of marketing, and new business mentor across multiple disciplines and agency shapes and sizes.
Regardless of size and discipline, many agencies encounter the same new business challenges, and more and more, the solution is not necessarily an ambitious marketing plan, or expensive sales resource, but instead a forensic application of process and a marginal gains approach to performance improvement.
Gunpowder's podcast, Small Spark Theory™ explores the small changes we can make to our sales and marketing process to achieve better new business results. With contributions from a range of experts, each episode will examine a single element of the process in detail, providing manageable tips for improvement.
Find our more about Gunpowder Consulting, please visit gunpowderconsulting.com
Follow us on Twitter @gunpowdertweets and join the conversation at #smallsparktheory
With thanks to Matthew Syed for audio extract permission.
Host - Lucy Mann
Producer - Isabelle Jarvis
Episodes
Mentioned books
Nov 3, 2023 • 38min
EP82: How to improve performance and reduce stress | David Meikle | HTBAG
Regular listeners to this podcast will know that we spend a lot of time here talking about relationships. Of course there is much to say in our industry about creativity and marketing and technology innovation, but fundamentally, as agencies we are service businesses and so the process of attracting, winning and retaining clients has as much to do with the the people involved and the relationships we create as it does with the creative or technological outputs. This year I've spent a lot of time auditing client relationships on behalf of agencies, so have been paying particular attention to the behaviours and dynamics that define successful working relationships - from early new business conversations all the way through to retained (and referred) business. So I was particularly excited to receive a copy of Tuning Up, the new book by David Meikle, exploring how responsibility and control relate to one another in ALL of our relationships but specifically within the client and agency dynamic. In this episode David joins me to discuss how using his clever Meikle Matrix to help us better understand responsibility and control, we can improve our performance and reduce stress. Don't forget, we'll be giving a lucky listener a copy of Tuning Up, listen in to find out how to win. This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month. Also mentioned in the episode: David's previous book: How To Buy A Gorilla EP30: Rethinking Procurement
Oct 9, 2023 • 38min
EP81: Launching an agency product | Paul Halfpenny | Filter
I have met many agencies over the years who have had ideas for spinning out their own products. The outcomes have been varied. From those who have successfully launched and created additional revenue streams, to those who have continued to scale and ultimately sell their product business. For many though, the constant pull of client projects and the day to day demands of running an agency mean that many brilliant product ideas just never make it out of the agency doors. In this episode I speak with Paul Halfpenny, Co-Founder and CTO of digital agency Filter, just as the agency launches PersonalizeWP. We discuss the importance of defining and getting behind the 'right' idea for the agency. The challenges of managing resource, securing investment and launching to market all while keeping the agency ticking along with a happy team and clients. Paul's recommended read is Men at Arms by Terry Pratchett. Listen in to find out how to win a copy. This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month. Further reading: The Marketer's Guide to Personalisation 5 Ways To Use PersonalizeWP To Personalise Your WordPress Website If you've enjoyed this episode, please consider sharing it with someone or even better, leave a review - it really makes our day!
Sep 4, 2023 • 31min
EP80: Winning new business in the US | Kat Thay | Katalyst
How much of your agency revenue comes from overseas clients? Did you know that the US is the largest recipient of UK exports, receiving £3.9bn worth of advertising and market research services, – a value that has more than tripled since 2020? In this episode I chat to Kat Thay, Co-Founder of K&C, Co-President of the Austin Advertising Federation. Since moving to Texas in 2018 Kat's flair for research, networking and connecting talent has revealed lucrative opportunities for UK agencies looking either to break into the US or expand their existing US revenues. Building on this insight, Katalyst now supports agencies to confidently navigate and succeed in the US market. We discuss the perceptions of cost and quality of UK creativity and the industry and state-specific nuances of doing business overseas. We'll be giving away a copy of Kat's recommended read: The Tipping Point by Malcolm Gladwell. Listen in to find out how to win. This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month.
Aug 11, 2023 • 35min
EP79: An intermediary perspective | Dominic Glenn | Ingenuity
Understanding how clients are buying agency services is fundamental to how we shape our new business and marketing strategies and processes. In recent episodes we've heard perspectives from procurement expert Tina Fegent and lead generation expert Alex Sibille, so it feels only fitting to add an intermediary point of view into the mix. Dominic Glenn heads up the Brand Services offer at Ingenuity and joins us to share insights gleaned from years of client / agency speed dating events and helping brands navigate the agency landscape, either to build an entire roster or solve a particular knotty challenge. As always there are marginal gains aplenty and a book competition. Listen in for your chance to win a copy of Brothers Emanuel by Ezekiel J. Emanuel. Do feel free to get in touch with Dominic via LinkedIn to introduce your agency! Also mentioned in this episode: Ingenuity acquires rival Future Factory Recent pitch news This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month.
Jul 10, 2023 • 44min
EP78: Managing digital capacity | Manish Dudharejia | E2M
Winning new clients has never been straightforward. But after the upheaval of the last few years, last year in particular we saw an added complication - resource. And of course that scarcity of talent naturally increased salary expectations, meaning that profit margins on new and existing projects were being squeezed even further. For this episode I speak to Manish Dudharejia, founder and president of E2M Solutions (and I'm very proud to say, sponsor of Small Spark Theory) about how his 180 strong team support over 150 agencies with white label digital services to take the pain out of the scaling and resourcing process. We explore how Manish's desire to build a people over profit business has created a powerful niche which allows him to focus hiring and developing specialist digital talent, allowing agencies to focus on building their client relationships, all while protecting profit margins. We'll be giving away a copy of Manish's recommended read: Measure What Matters: The Simple Ideas that Drives 10x Growth by John Doerr, listen in to find out how to win. Also mentioned in this episode: Traction: Get a Grip on your Business by Gino Wickman Atomic Habits by James Clear E2M introductory offer for Small Spark Theory listeners This episode is sponsored by E2M, the #1 white label digital agency partner.
Jun 12, 2023 • 43min
EP77: AI, Web3 and the agency | Warren Hutchinson | Else
I feel as though we've been skirting around the edges of a beast of a topic for some time on this podcast, namely emergent technology and its impact on agencies. Of course, no single episode is going to unpick the labyrinth of challenges and opportunities for our clients, and in turn the agency community, but as the chat about AI continues to rumble in the daily news cycle, it's feels like the right time to talk to someone who really understands that intersection of technology, people and brands. Warren Hutchinson is Founder of Else, an experience design, innovation and strategy consultancy and Chair of the Design Business Association. He's spent 25 years helping businesses as they navigate a point of change. In this episode, we discuss cutting though the hype and the noise, the power of kinaesthetic learning and its role in our positioning as experts and the importance of not having all the answers. Warren's recommended read is Scary Smart by Mo Gowdat. Listen in to find out how to win a copy. Also mentioned in the episode: Diary of a CEO E252 Emergency Episode with Mo Gowdat Newsletters: TLDR The Conversation The Hustle If you are a DBA Member you can join Warren discussing these topics in Glasgow on 15 June – find out more here This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month.
May 4, 2023 • 39min
EP76: A buyer perspective | Tina Fegent
In recent episodes, we've talked a lot about change and uncertainty, the persistent undercurrents unsettling our new business efforts and impacting our client relationships. So, it seems a perfect time to speak to someone who has an unrivalled perspective of the agency and client dynamic – Tina Fegent. From becoming one of the first marketing buyers in the UK over 25 years ago, Tina has set up and led procurement teams at some of the largest buyers of marketing services and led commercial teams at leading UK agencies. In this episode, we discuss the shifts in how clients buy, and how agencies sell, what we can do to maximise our client relationships, why positioning matters more than ever, managing a personal brand and how to get your portrait taken by Rankin! Tina's recommended read is Buying Less for Less: How to Avoid the Marketing Procurement Dilemma by Gerry Preece. Listen in to find out how to win a copy. This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month. Also mentioned in this episode: IPA & CIPS Top Tips For Better Working Relationships IPA Magic & Logic
Apr 6, 2023 • 43min
EP75: Mastering uncertainty | Matt Watkinson | Methodical
When I saw the title of Matt Watkinson's new book, Mastering Uncertainty, earlier this year I jumped at the chance to interview him on the podcast. Matt runs LA based agency Methodical. His first book, The 10 Principles Behind Great Customer Experiences had already been recommended on here by Nick Phipps back in episode 22 and having subsequently enjoyed his next book, The Grid, I was eager to see what Matt had to say about how we navigate these uncertain times. It turns out the book is far from a response to our post-pandemic disarray, but a rallying cry to not only accept uncertainty as a constant reality, but to use it to our advantage. There are so many new business takeaways in this conversation. I'll be bulk ordering copies of Mastering Uncertainty for my clients, and giving away a copy with this episode, as well as a copy of the Grid – essential reading for anyone running a business or selling marketing services to businesses. Listen in to find out how to win. Also mentioned in this episode: Gap Selling: Getting the Customer to Yes: How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price by Keenan Accelerating Excellence by James A. King This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month.
Mar 13, 2023 • 37min
EP74: New business trends | Alex Sibille | Future Factory
The recent acquisition of new business agency Future Factory by their leading competitor Ingenuity has been headline news in the new biz community. For me it was the perfect opportunity for a long overdue catch up with co-founder Alex Sibille. In this episode we discuss the expanded new business and marketing services offered by this combined new business powerhouse, Alex reflects on how new business performance has fared through changing economic conditions and shares insights and best practice for agencies either looking to hire a new business agency or undertake their own outreach activity. Just to mix things up, this month we don't have a book recommendation, but instead, content to follow on LinkedIn, specifically Tina Fegent and her weekly #TinaTells posts. Also mentioned in the episode are Future Factory training courses and our previous conversations on the pod in EP24: The new business email and EP5: Lead generation. This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month.
Feb 5, 2023 • 47min
EP73: Market relevance | Mark Wilson | Futurestate Design Co
Any regular listeners to this podcast will know that I love agencies. I have a deep fascination for the dynamics of what are often small businesses, almost always servicing larger organisations and adapting to the continually shifting sands of markets, consumer behaviour, the economy, competitors – and of course, technology. In this episode I discuss the challenges of maintaining relevance with the brilliant Mark Wilson, one half of the agency previously known as Wilson Fletcher, newly rebranded as Futurestate Design. How do you decide when to transform? When to stick and when to twist? How to you find the language to articulate your offer when technology moves so fast that 'digital' is no longer helpful. As always we are giving away a copy of Mark's recommended read: No Rules Rules by Reed Hastings and Erin Meyer. Listen in to find out how to win. Also mentioned in this episode is Mark's own book Futurestate Design: How to step out of the past to create a business fit for the future. Powerful by Patty McCord This episode is sponsored by E2M, the #1 white label digital agency partner. Visit https://www.e2msolutions.com/smallsparktheory/ to enjoy 20% discount on your first month. Additional music: "Show Me" by Josh Woodward
