SaaS Builder Podcast cover image

SaaS Builder Podcast

Latest episodes

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Mar 21, 2025 • 5min

Is the shift towards usage-based pricing models a trend worth pursuing for all SaaS companies?

Omar Akhtar, founder and principal analyst at Benchmarker, delves into the complexities of usage-based pricing models for SaaS companies, weighing the pros and limitations of this approach. He discusses the appeal and challenges of hybrid pricing models, highlighting the importance of aligning perceived value with actual costs from the customer perspective. With insights on the evolving nature of SaaS pricing, Omar offers thoughtful perspectives on what might shape the industry's future, particularly concerning AI companies and resource limitations. This conversation is rich with practical takeaways for those navigating the SaaS landscape.Connect with:Omar Akhtar: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Mar 20, 2025 • 3min

Double Down on traditional marketing channels or diversifying into influencer partnerships for brand growth?

Omar Akhtar, founder and principal analyst at Benchmarker, shares insights into the evolving landscape of B2B marketing. Discussing the importance of diversifying marketing strategies, Omar highlights the need to experiment with new channels while traditional methods fall short. The conversation explores the value of staying agile in marketing experimentation and learning from the rapid media shifts that continue to shape brand engagement. With practical advice and real-world examples, Omar emphasizes the significance of keeping marketing strategies fresh and dynamic for brand growth.Connect with:Omar Akhtar: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Mar 19, 2025 • 3min

Would you choose to invest more in user experience or in brand storytelling for your SaaS product?

Omar Akhtar, founder and principal analyst at Benchmarker, shares insights on the pivotal choice between investing in user experience versus brand storytelling for SaaS products. Delving into what brand storytelling truly entails, he emphasizes the simplicity of communicating the user's journey and the solution offered. Highlighting the frequent oversight in clearly articulating this story, Omar provides valuable guidance for technical founders on how to connect effectively with their audience through storytelling. His insights are crucial for those looking to leverage brand storytelling as a means to engage and retain users.Connect with:Omar Akhtar: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Mar 18, 2025 • 3min

Is brand loyalty is becoming more important than product features for SaaS companies?

Omar Akhtar, founder and principal analyst at Benchmarker, dives into the evolving landscape of brand loyalty versus product features for SaaS companies. He challenges the importance of brand loyalty in a highly competitive market where user satisfaction and quick subscription cancellations redefine traditional business relationships. With insights on the significance of aligning product capabilities with customer expectations, this conversation offers valuable perspectives on ensuring value creation and realization post-sale for SaaS success.Connect with:Omar Akhtar: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Mar 17, 2025 • 22min

Why SaaS companies should spend more on brand vs. demand

Omar Akhtar, founder and principal analyst at Benchmarker, dives into the critical balance between brand and demand marketing for B2B SaaS companies. He reveals insights from his latest research, highlighting that companies exceeding revenue targets tend to allocate more resources toward brand building. Omar also tackles misconceptions surrounding brand spending, emphasizing its long-term value and importance for inclusion on customer shortlists. Listen for actionable advice on how early-stage companies can effectively measure brand success even with limited resources.Connect with:Omar Akhtar: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Mar 14, 2025 • 4min

The right approach to maximizing profit while not alienating customers

Bill Wilson shares expert strategies on SaaS pricing that enhance profitability while keeping customers happy. He discusses the significance of understanding demand curves and the unique value of each offering. Examples from successful brands, like Apple, illustrate effective pricing techniques. The conversation also touches on the challenges of market expansion and the importance of aligning pricing with customer expectations to optimize business success.
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Mar 13, 2025 • 4min

Double down on your existing pricing model or diversify by testing price increases?

Bill Wilson, Founder and CEO of Pace Pricing, shares insights into sustaining recurring revenue growth through strategic pricing experiments. Delving into the nuances of SaaS pricing models, he emphasizes the significance of continuous testing and adapting pricing strategies as products evolve. Wilson highlights the importance of early-stage monetization considerations when adding new features and how understanding customer willingness to pay can guide effective pricing tactics. Learn valuable lessons about aligning new offerings with business goals and measuring success through clear, actionable metrics.Connect with:Bill Wilson: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Mar 12, 2025 • 5min

Should early stage SaaS companies focus on flat rate (seat) pricing instead of usage-based pricing models?

Bill Wilson, founder and CEO of Pace Pricing, delves into the intricacies of pricing strategies for early-stage SaaS companies. He discusses the balance between flat rate and usage-based pricing models, emphasizing the importance of understanding customer usage before diving into complex pricing structures. His practical insights into packaging, including the concepts of jobs to be done and featuring an all-in-one approach, help simplify how to effectively drive recurring revenue growth. Wilson also highlights the need for creating a disciplined pricing muscle within a company, ensuring a cohesive approach from product development to marketing.Connect with:Bill Wilson: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Mar 11, 2025 • 3min

What key term or concept in pricing do most SaaS founders misunderstand?

Bill Wilson, founder and CEO of Pace Pricing, shares his insights on the often-overlooked concept of expansion in SaaS pricing. He highlights the importance of focusing on existing customers, explaining how expansion is a reflection of the value provided, and why achieving high net revenue retention can lead to faster growth. Exploring the dynamics between acquisition and retention, Bill emphasizes the need for experimentation and data analysis to better understand customer behavior and refine pricing strategies. This conversation provides actionable insights for those looking to balance growth with customer satisfaction and long-term success.Connect with:Bill Wilson: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Mar 10, 2025 • 18min

Making SaaS pricing an art form

Bill Wilson, Founder and CEO at Pace Pricing, delves into the intricacies of turning pricing into an art form. He identifies common pricing challenges in SaaS, emphasizing the need to communicate value and ensure pricing strategies are regularly evaluated and adjusted. Bill shares strategies on using hybrid pricing models and the importance of balancing predictability for both companies and customers while encouraging thoughtful experimentation to drive recurring revenue growth.Connect with:Bill Wilson: Website // LinkedInRandy Wootton: Website // LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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