
The Delivery Space
Bringing you business change and technology insights that you won’t get from a book!
Latest episodes

Feb 15, 2024 • 30min
Volunteering as a Scrum Master to earn your stripes - Anuradha Aravindh Raj
Anuradha is a Scrum Master, a Human value maximiser and a massive advocate of volunteering to gain experience.
During this chat with Nisha and Sharon, you'll hear how powerful volunteering can be to hone your skills as a Scrum Master, and not just within software teams, but through application across various industries.
Connect with Anuradha here: https://www.linkedin.com/in/anuradha-aravindh-raj/
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Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/
Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Feb 8, 2024 • 21min
Psychological Safety in the Agile Community : Evelien & Christiaan
We welcome Evelien Acun-Roos and friend of the podcast and regular contributor, Christiaan Verwijs for our next episode.
Have you ever felt unsure or insecure within the Agile community?
Evelien and Christiaan are on a mission to make our community a safer space for more people, with their scientific psychological safety study and would love your input.
The results of their study will be available in March/April of 2024.
Tune into this episode where Evelien and Christiaan share why they started this study.
We also swap our own personal experiences of psychological safety within the Agile community. An episode full of reflections.
Take a listen and let us know what you think!
If you enjoy our content, then how about a bit of love in return?
A quick rating and a nifty review from you would be brilliant. ✍️
It’ll keep us improving, motivated and creating more content that’s relevant to you.
Go on, it'll only take a sec!
#agile #agilecommunity #psychologicalsafety #thedeliveryspace #theliberators
Connect with Christiaan : https://www.linkedin.com/in/christiaanverwijs
Connect with Evelien : https://www.linkedin.com/in/evelienroos/
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Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/
Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Feb 1, 2024 • 30min
The Importance of Facilitation : Charles-Louis De Maere
Back by popular demand: Charles-Louis De Maere returns for series 4!
During this chat with Nisha, he talks about the importance of pivoting during facilitation sessions, obtaining the right balance of clarity and vagueness, and you'll hear an (initially shocking) but very interesting story about his time in Niger.
Here are some key highlights:
Global Facilitation Experiences: Charles Louis shares his unique facilitation experiences in various countries, highlighting the importance of adapting to different cultural contexts.
Embracing Vagueness: Charles Louis discusses ‘Kishotenketsu’ an organic narrative storyteller's pattern originating from China that has shown to be ideal for learning. The aspect of 'Kishotenketsu', Charles Louis talks about is emphasising the value of being 'vague enough' to foster creativity and engagement in facilitation. (See comments for a ten-day workshop design and facilitation program offered by Charles Louis and Francis Laleman who gradually developed over the last few decades)
Impactful Stories: Charles recounts impactful stories from his facilitation work, including experiences in Peru and Niger, illustrating the diverse applications and profound impact of effective facilitation.
Facilitation in Diverse Settings: The discussion also touches upon facilitating in various settings, including for NGOs in South and Southeast Asia, and adapting to online facilitation during lockdowns.
What happens when things don’t go to plan and you have to pivot?: Charles-Louis mentions running facilitation skills training programs, focusing on the practical aspects of facilitation and how to handle unexpected challenges.
Follow Charles-Louis on Linkedin: https://www.linkedin.com/in/charleslouisdemaere/
Check out Exploration Labs SRL here: https://www.tickettailor.com/events/explorationlabssrl/
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Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/
Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Jan 12, 2024 • 31min
Maximising Team Performance Using Dysfunction Mapping
🚀 We’re Kicking off Season 4 with a cracker of a podcast with Michael Lloyd, talking about my own experiences of Dysfunction Mapping and the workshop I attended to equip myself with practitioner skills.
⭐️ Michael has created #DysfunctionMapping as a means to surface anti-patterns, monitor symptoms and help fellow Scrum Masters and Agile Coaches tailor their coaching strategies, to ensure they are making lasting changes to bring the most benefit to teams and organisations.
As Michael put’s it, Dysfunction Mapping allows us to be deliberate about our coaching, allowing us to get to the core of why dysfunctions exist, and put in place solutions to measure the improvements we’re making.
These dysfunctions can present as behaviours, or patterns that can hinder teams in their ability to work effectively, collaborate, and deliver business outcomes.
Grab a cuppa and tune into the episode.
We discussed:
01:19 - My feedback on The Dysfunction Mapping workshop and its impact on my own growth
01:20 - My personal reasons for attending the Dysfunction Mapping workshop
01:48 - Approach to improving team performance, the importance of identifying areas for improvement within teams, and the value you bring as a Scrum Master.
11:03 - Challenges faced while coaching Scrum Masters and analysis of the underlying reasons for these issues in different teams.
11:50 - Exploration of common patterns and root causes in dysfunction within teams
Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/
Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/
Follow Michael Lloyd here: https://www.linkedin.com/in/michael-lloyd-124621177/

Dec 21, 2023 • 1h 8min
PMO Learnings from Montserrat
🎯In this episode Nisha & Sharon met with Martin Parlett to discuss PMO Learning from the island of Montserrat, and what a heartwarming conversation we had. Montserrat was left devastated by two major natural disasters in the form of a hurricane in 1989 and a volcano in 1995.
Martin gave us an insight into how the PMO lead a major countrywide social and infrastructure repair programme, and why as he describes “right practice beats best practice”.
In this podcast we cover the following:
00:00 Introduction
02:25 The challenging environmental conditions that the team faced.
09:41 Capabilities required to deliver the change and how to overcome environmental constraints
17:15 The role of local knowledge and cultural understanding in delivering change
28:39 Facilitating effective dialogue
41:49 Key learnings from the experience
53:18 Tips for people who want to get involved in similar programmes
Martin Parletts’ LinkedIn Profile https://www.linkedin.com/in/martin-parlett/
Follow Nisha on https://www.linkedin.com/in/nishajoshi1/
Follow Sharon on https://www.linkedin.com/in/sharon-williams-pmo/

Dec 11, 2023 • 47min
The Double-Edged Sword of Diversity
A podcast discusses the impact of diversity on agile teams based on research findings. They explore real-world examples, the cognitive resource diversity theory, the similarity attraction paradigm, intentional hiring, liberating structures, fostering team cohesion, and the importance of diversity in teams. They also mention an upcoming research paper on diversity.

Dec 3, 2023 • 39min
Communicating your Value as a Scrum Master
🎙️ New Episode Alert: Communicating Your Value as a Scrum Master 🚀
In our latest episode of The Delivery Space I was joined by Patty Aluskewicz, who shares her insights on how Scrum Masters can effectively communicate their value.
As Scrum Masters, we often face the challenge of not just doing our job well but also communicating our value in a way that resonates with our peers, teams, senior leadership and potential employers/clients.
Patty and I talked about the nuanced journey of a Scrum Master, and how communicating value is linked with a deep sense of self-worth and a commitment to our own personal development.
Certifications and accomplishments may not tell the full story of the value that a Scrum Master can bring…
🔍 Some Highlights:
Coaching Beyond Books (25:06-25:42): Discover why coaching is crucial for overcoming hardwired behaviours and how it surpasses traditional learning methods.
Reflective Growth (26:59-27:57): Explore the power of self-reflection and a growth mindset in shaping your Scrum Master journey, drawing parallels from Patty’s personal experiences like yoga.
Self-Advocacy (28:26-29:22): How you can communicate your strengths, especially in challenging corporate environments.
Personal Branding & Networking (31:28-36:51): Patty talks about the significance of building a personal brand and the impact of networking, using personal stories for professional impact.
Community Engagement (37:24-39:01): Hear from Patty on the benefits of being active in the Agile and Scrum community and the endless opportunities for learning and sharing experiences.
Patty Aluskewicz is an Agile Coach for PwC and the founder of Agile Mindset Consulting. With over 15 years of experience, she assists businesses and their employees in building fundamental Agile and Scrum skills, improving team dynamics and communication, and successfully implementing organisational change.
👉 Grab a brew, listen in and share your thoughts and takeaways with us.
You can follow Nisha here:https://www.linkedin.com/in/nishajoshi1/
You can follow Sharon here: https://www.linkedin.com/in/sharon-williams-pmo/
You can follow Patty here: https://www.linkedin.com/in/pattyaluskewicz-agile-coach/

Nov 26, 2023 • 30min
The Agile Coaching Value System
🌐 Explore the value system that underpins Agile Coaching in this thought-provoking latest episode of The Delivery Space podcast.
We're honoured to have Femi Odelusi, an expert in Agile Coaching, as our guest.
💡 This episode offers a unique perspective on the transformative impact of Agile Coaching on teams and organisations.
We discussed:
📌 Femi Odelusi's Personal Agile Coaching Journey 5:37
📌Navigating the Complexities of Agile Coaching in Organisations - 7:45
📌Understanding the Agile Coaching Value System - 13:03
Femi is a Professional Coach who helps individuals, teams, leadership, and organisations to be the best they can be.
He has successfully guided several organisations (from a range of sectors) towards successful transformation, and he has a passion for guiding the Leadership of organisations towards maximising and leveraging the business benefits of today’s dynamic global markets using state of the art technologies.
He is currently a Lead Coach with BT in the Telecoms sector, in their Digital Transformation.
His professional coaching is backed up by accreditation:
1. He is credentialled by International Coaching Federation (ICF) as ICF-ACC.
2. EMCC Global Practitioner Level credentialled Coach (EIA).
3. ORSC™ (Organization and Relationship Systems Coaching) trained Coach.
4. Scrum Alliance® as a Certified Agile Coach® (CAC®) Certified Team Coach (CTC).
5. International Consortium of Agile (ICAgile®) Agile Certified Coach (ICP-ACC) and Agile Team Facilitation (ICP-ATF)
6. In terms of Scaling, he is a Scrum@Scale Practitioner and a Scaled Agile Program Consultant (SPC).
The goal he always strives for is, with each encounter, to leave people and organisations better off than he found them.
🎬 Watch or listen for a blend of personal stories, professional insights, and practical advice. The links to the episodes are in the comments below 👇🏽
➡️ Don't forget to like, share, and subscribe for more enriching episodes from The Delivery Space!
#AgileTransformation #Agilecoaching #Podcast #Agileleadership
#AgileJourney #thedeliveryspace

Nov 16, 2023 • 31min
Building a Community of Practice
On this episode of the Delivery Space Podcast we are joined by Algy Ayson.
He is currently the Head of Project Delivery Centre of Excellence and Profession in the UK Parliament providing leadership to establish and develop a central hub of learning, best practice and community to bring together hundreds of project delivery professionals in Parliament. His core expertise is around change leadership, digital customer service transformation, operational and project delivery and community building.
In this podcast we cover the following:
00:00 Introduction
02:23 What a community of practice is & why its needed
04:35 What the community of practice in UK Parliament looks like and the drivers behind why it was created
10:32 How a community of practice can positively impact learning & career development
16:55 Links between community of practice, creativity & innovation
21:13 Tips on setting up a Community of Practice
Follow Nisha here: https://www.linkedin.com/in/nishajoshi1/
Follow Sharon here: https://www.linkedin.com/in/sharon-williams-pmo/
Follow Algy here: https://www.linkedin.com/in/algy-ayson/

Nov 8, 2023 • 39min
Driving Business User Engagement
🔔New Podcast Alert - Latest episode On Driving Business User Engagement has landed 🚀
How do you cultivate a relationship of trust and openness with business users when introducing change?
What does it take to not only involve but also inspire business users - be they from Marketing, HR, Finance or Sales to get involved and help shape our transformation initiatives?
Max Dave stands out in the consulting landscape as a transformative leader with over a decade and a half of dedicated service in optimising business processes. Her journey has been marked by her significant contributions to both venerable Fortune 500 companies as well as dynamic start-ups, where her strategic vision has been a driving force behind their operational success. Max has not only led these organisations through complex change but has also left an indelible mark on their operational frameworks and team culture.
Max has redefined how businesses she’s worked with visualise and streamline their workflows, fostering a culture of continuous improvement.
Her skill in applying the best fit approaches and techniques for clients plays a critical role in aligning technical solutions with business needs, ensuring that she delivers value to the organisations she works with.
Here’s what we discussed when Max joined us on The Delivery Space:
1️⃣ Effective User Engagement - We discussed the crucial elements that constitute deep engagement and how to foster them within your user base (2:58)
2️⃣ Dealing with Resistance - Max shares her insights on the hurdles she’s experienced when driving change and how to transform resistance into support (6:01)
3️⃣ How we communicate matters - Communication strategies that resonate with users, breaking down complex transformations into relatable and compelling narratives. (20:56)
4️⃣ Learning from Past Challenges - how these challenges have shaped Max’s approach to delivering value to business users. (21:25)
5️⃣ Top Tips for Driving Business User Engagement (34:33)
#TheDeliverySpacePodcast #UserEngagement #ChangeManagement #Leadership #DigitalTransformation
Follow Nisha here: https://www.linkedin.com/in/nishajoshi1/
Follow Sharon here: https://www.linkedin.com/in/sharon-williams-pmo/
Follow Max Dave here: https://www.linkedin.com/in/max-d-4a567/