Ecommerce Conversations

Networking and exchanging ideas can help many online retailers. One organization that promotes this type of activity is Shop.org, the trade association for online merchants. Our guest today is the CEO of a leading ecommerce services firm, and he’s just been elected to the Shop.org board of directors. He is Scot Wingo. His firm is ChannelAdvisor. And he’s here to discuss Shop.org and its role in helping ecommerce merchants. He speaks with Practical Ecommerce’s Kerry Murdock.

The need for sophisticated site search is becoming increasingly important for ecommerce merchants, who are all serving increasingly sophisticated consumers. By almost any measure, high-level site search increases sales. To discuss trends in site search, and new developments in that industry, we are joined by Shaun Ryan. He’s the CEO of SLI Systems, a pioneering site search provider. He speaks with Practical Ecommerce’s Kerry Murdock.

There are innovators and trendsetters in the ecommerce business. Our guest, Harley Finkelstein, looks for these innovations, and trends, and then shares some of them with us. In this month’s installment of “Innovators and Trendsetters,” Finkelstein — who is chief platform officer with Shopify, the hosted shopping cart — discusses three interesting ecommerce sites with Practical Ecommerce’s Kerry Murdock

The Durbin Amendment to the U.S. Dodd-Frank legislative package affects ecommerce merchants. That’s because the Amendment greatly lowers the rate — called interchange — that Visa and MasterCard charge for the processing of debit cards. But, importantly, it does not automatically lower the fees that merchants actually pay to their merchant account providers. Our guest today is a longtime veteran of the credit and debit card industry. He’s Sloane Bouchever, the founder of Interchange Plus Solutions, a merchant account provider, and he’s here to suggest ways for merchants to make certain they receive the lower debit card rates. He speaks with Practical Ecommerce’s Kerry Murdock.

The migration to online retailing is putting U.S. states in a bind. Their reliance on sales tax from local brick and mortar retailers means that as local sales lessen, so does the sales tax revenue from those transactions. Some of these states are now attempting to expand who is liable for sales taxes, and some states now say this includes companies with local Internet affiliates. Our guest today, Oliver Roup, is the CEO of VigLink.com, an affiliate marketing company. He says targeting affiliates is wrong. He suggests another solution, and he’s here today to discuss it with Practical Ecommerce’s Kerry Murdock.

The ecommerce industry in the U.S. is robust. It’s also robust in other industrialized countries, while other regions lag in ecommerce activity. The state of worldwide, online retailing is our topic today. And to help us understand it, we welcome Joanne Bethlamy. She’s with Cisco, the worldwide technology

Physical, brick-and-mortar retailers market products with end-caps and special placements in an aisle, where retailers are typically paid for those promotions by wholesale suppliers. Ecommerce merchants can now do similar merchandising, and receive similar payments, from a new ad platform. The platform is from Dijipop, and its founder and CEO, Ji Kim, speaks with Practical Ecommerce’s Kerry Murdock.

The efforts by state governments to collect online sales taxes is impacting affiliate marketers. That’s because a group of states is attempting to expand the nexus definition to include affiliates in those states, and thereby force retailers with those affiliates to pay sales taxes. Our guest is an affiliate marketer, and he’s here to discuss how all of this is impacting his business. He’s Oliver Roup, founder and CEO of VigLink, an affiliate marketing management company. He speaks with Practical Ecommerce’s Kerry Murdock.

Most ecommerce merchants own several domain names, perhaps buying and selling them as opportunities occur. One merchant in Missouri just purchased a domain name. He paid $700,000 for it. The domain is RunningShoes.com, the merchant is Chad Weinman of Cat5 Commerce — owners of MilitaryGear.com, TacticalGear.com, HikingBoots.com, among other sites — and he joins Practical Ecommerce’s Kerry Murdock to discuss it all.

Cloud computing is a term that’s frequently discussed, and also frequently misunderstood. Google Docs would be an example of cloud computing, whereas Microsoft Office — locally installed on a computer — is not. In the ecommerce industry, there are many hosted, cloud platforms. One of the leading ones is Shopify. Its chief platform officer is Harley Finkelstein, and he joins us to discuss cloud computing and hosted platforms. He speaks with Kerry Murdock of Practical Ecommerce.