Dog Grooming Business Help & Support

Allowing people to pay for your services by card is vital in my opinion. It is also very easy now and there are a number of companies that can help you. However as you get busier you need to watch how much is going through your card machine as you maybe able to get a cheaper rate. I talk to Richard all about this. You can contact Richard for further details here www.secure-payment-solutions.co.uk  www.petpassiontoprofit.com

Trademarks is a topic that comes up a lot in my  Facebook Group so I sought the help of a professional to talk to us. This is an awesome talk and is a must if you want to know more about trademarking your business name and logo.   Becky Knott is an Associate at Barker Brettell LLP. She is a Trade Mark Attorney Litigator and Chartered Trade Mark Attorney and was named as a ‘Rising Star’ by Managing IP in its IP Stars rankings for 2020-2021. Becky advises clients on protecting and enforcing their trade mark rights. This involves supporting the registration, use, and exploitation of new and existing trade marks, helping clients to protect the identity and integrity of their brands whether via prosecution or enforcement. She has a special interest in the Medical, Cosmetics, Fashion, and Start-Up sectors.    Barker Brettell LLP is a boutique Intellectual Property firm specialising in trade marks, patents, designs, and copyright. It assists businesses of all sizes in protecting their brands, ideas, innovations, designs, trade secrets or business solutions. It offers a wide range of services, covering the prosecution process (securing registration of a trade mark or patent, for instance) through to more contentious work (including oppositions and infringement work). Barker Brettell’s trade mark department is among the largest of any private patent and trade mark attorney practice across the United Kingdom. It is also one of the highest filers of UK and European trade mark applications   https://www.facebook.com/groups/doggroomingbusinesshelpandsupport/ https://www.barkerbrettell.co.uk/people/becky-knott/ www.petpassiontoprofit.com

I wanted to talk to Holly as I had seen her business on the internet. Holly started as a Pet groomer and then grew her business to what it is now. Woof & Ready now offers Grooming, Day care and Hydrotherapy. I thought this was really interesting adding branches onto the pet grooming business. You can see what Holly does here http://www.woofandready.com/

Petra is a brand photographer that helps Pet Professionals with their branding. We discuss how branding can help to elevate your business and can help you charge more for your services.   You can find out more about Petra at  https://petra-brandphotography.co.uk Lots more going on in our Facebook group Dog Grooming Business Help & Support. www.petpassiontoprofit.com

Robin is a business coach, speaker and best selling author. In this episode we talk about pricing, products and mindset. After listening I recommend buying a copy of Take Your Shot. https://www.amazon.co.uk/Take-Your-Shot-Business-Attract/dp/0995776806/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1623740651&sr=8-1 Here is more about Robin. Robin is the Founder of Fearless Business, regular speaker at various business events and bestselling author of several books, including Online Business Startup, Marketing Machine and the recent popular release Take Your Shot. He puts his 2 decades of business experience to work, coaching clients to reach their goals, create more time and increase their revenue. From the age of 18, Robin spent four years as a systems analyst for a medical devices company, increasing their turnover by 50 per cent, from £1m to £1.5m. From 2004 to 2016 Robin led a successful marketing agency serving over 250 clients. During this time delivering workshops and masterclasses that helped over 1,000 business owners improve their marketing, product architecture, pricing, websites and digital advertising. Behind the scenes Robin is a husband and father to two young girls, a surfer and Sunday warrior (road cyclist). He hates going up the hills but is well known at his local cycling club for his descending at speeds more than 50mph down said hills. Robin holds a Guinness World Record for participating in the largest ever speed networking event, has raised over £5k for a local Children’s charity in the last 4 years and has a goal to help remove 100kg of plastic from the World’s Oceans within the next 12 months via another charity he supports – 4Ocean. Website: https://robinwaite.com/ & https://fearless.biz Twitter: https://twitter.com/RobinMWaite Facebook: https://facebook.com/RobinMWaite LinkedIn: https://linkedin.com/in/RobinMWaite

Charlie, at the time of the recording, was working as a groomer and also in the process of setting up her own business Charlie & Cupid. I got talking to Charlie following a question she put into the my Facebook Group Dog Grooming Business Help & Support.  Charlie shares her story of two Chow Chows that she took on to groom. We then chat about Pricing and talking to customers.   You can connect with Charlie in my group or on Facebook by looking up Charlie & Cupid. https://www.facebook.com/groups/doggroomingbusinesshelpandsupport/ www.petpassiontoprofit.com

Richard is the founder of Thrism Bookkeeping. Specialising in small businesses, providing hands on assistance when needed, training, set up and longer term relationships .    He offers free advice, information, motivation and inspiration across the internet.   You can get hold of Richard via Facebook or hello@thrism.com

We received a 1 star review the other day and this is my thoughts around it, how to respond to it and what to do about it. 

Emma and I have run a Pet Groomers for 16 years now and have always employed staff. We pulled contracts off the internet and struggled with holidays, policies and generally made it up as we went along. I even tried to write a handbook for our staff. I spent days and day and days writing this thing and never published it! I got so frustrated when ever we called the chamber of commerce HR support line with questions and problems they would ask what our "Handbook" said!!!! When we started our mentorship journey we soon realised we needed to outsource and this is where we met Megan. Boy did we meet her at the right time. Megan has been invaluable when it comes to help and support. She has also supported our staff too. If you employ staff, rent a table, have an apprentice or thinking about doing that then this is a MUST listen. It was recorded Feb 2021. If you would like to speak to Megan or check out her services go to www.yourhrhandled.com

You have a website and maybe you run adverts. But how do you write them so that it attracts your customers? Copy writers are here to solve that issue. Getting people interested is job number 1 in attracting the right customers. If you know your dream client, Kirsty can create the copy that will help you find them. And she does this by sparking their curiosity in the benefits of your business to them. Kirsty tells us all about copywriting and what it can do for your business. You can find out more on her website https://www.thecuriouscopy.co or chat to her in the Dog Grooming Business Help & Support Facebook group.