

Let’s Laugh About It
Zoe Kahn
The not-so-serious but informative business podcast. 😋 let’s laugh about it. powered by DTCx
Episodes
Mentioned books

Feb 1, 2024 • 1h 24min
Education vs. Experience | Zoe Kahn ft. Molly Miller of Inevitable Agency | Let's Laugh About It | Episode 16
We're so excited to be back this week and joined by Molly Miller!! Molly is not only Inevitable Agency's 2nd employee, but also Jackie's baby sister. We're obsessed with Molly and she's literally a 40-year old business woman in a 19-year old's body. We hope you love Molly as much as we do and we can't wait for you guys to listen :).
This week we chat all about...
- How Molly started at Inevitable.
- Retail Fest (shoutout Tydo & Chew on this).
- Rewards programs (Kith - Shoutout Yotpo and Loyalty Line).
- Song breaks.
- Zoe's Valentine's Day panel appearance.
- Leap years.
- A very real college talk.
- Experience vs. education.
- Gym intimidation and quiet confidence.
- Perfy shoutout
- Prioritizing wellness.
Sign-Up for Zoe Kahn and the Inevitable Team's Newsletter
Zoe's MentorPass
Explore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Jan 25, 2024 • 42min
Risky Marketing Campaigns | Zoe Kahn | Let's Laugh About It | Episode 15
Your fave gals are baaaaaaaack, did ya miss us? This pod was so much fun to film because it was our most "in real time" podcast yet! We filmed this about 18 hours before you're hearing it so all the updates are in!
This week we chat all about...
- Car problems :(.
- Retail Fest
- Inevitable girlies are in town! Woo woo!
- Audien.
- Ice baths (S/O Aaron Spivak from Hush)
- Kyte Baby drama.
- Risky marketing campaigns (re: Snoop Dogg and Solo Stove)
- Firing people.
Zoe's MentorPass
Explore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Jan 18, 2024 • 1h 22min
Organic Ads, Uber Stories & EXTRA Laughs | Zoe Kahn | Let's Laugh About It | Episode 14
The duo is back after a few weeks of batch recording episodes!! The gals had a lot to catch up on so this is a long one. This episode is one of our favorites yet!
This week we chat all about...
- Out of the Blue Festival ended up not being Fyre Fest 2.0 and we're relieved.
- The gals gift exchange.
- Zoe's sobriety is going strong and we giggle about some Uber stories.
- SMS and E-Mail - Sendlane shoutout!
- TikTok Shop chat and the methods behind it.
- The Slack update that seems oddly similar to a dating app...
- Viral moments that turn into amazing ads.
- The Sephora/10-year old craze.
- Michelin debate.
- Pokemon Go.
- Extra laughs if you make it to the end.
Zoe's MentorPass
Explore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Jan 11, 2024 • 29min
In: Self-Care Out: Hustle Culture | Zoe Kahn | Let’s Laugh About It | Episode 13
Zoe is baaaaaack for a solo episode - and we've got a good reason why! Listen to this episode if you want to find out where Zoe accepted a full-time VP of Retention role!
We talk all things...
- New year, new habits.
- Self-care vs. hustle culture.
- Zoe's new job!
Zoe's MentorPass
Explore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Jan 4, 2024 • 1h 3min
New Habits for 2024: Professionally and Personally | Zoe Kahn | Let's Laugh About It | Episode 12
Special thanks to our newest sponsor! Motion is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads.
Zoe and Jackie are back this week and it's one of our best one's yet. We talk all things lessons of 2023, customer experience success, and new years resolutions.
This week we chat all about...
- Success at Chomps using Gorgias' automations.
- Wonderment shout-out.
- Five customer experience questions for Zoe.
- Biggest CX trends in 2023.
- Biggest challenges in 2023 for CX.
- CX trends that will rise in 2024.
- Advice for CX leaders in 2024.
- A message to Zoe's future self in 2024.
- Zoe and Jackie's new years resolutions.
- Fitness goals, budgeting goals, and all around self improvement.
- Ad of the week: Yllw the label.
Zoe's MentorPass
Explore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Dec 28, 2023 • 29min
Hot Takes and Brand Swag | Zoe Kahn | Let's Laugh About It | Episode 11
Special thanks to our newest sponsor! Motion is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads.
We're back with a little bit of a shorter episode for your in between holidays listening pleasure!
This week we chat all about...
- Fortnite/Lego Collab.
- The concept of time and Zoe not understanding it at all. IYKYK.
- Peachybbies shout-out.
- Inevitable Agency improving customer experience.
- Chipotle and genius brand swag.
- Postscript's newest feature.
- Ad of the week - Factor.
Zoe's MentorPass
Explore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Dec 22, 2023 • 41min
I Quit my Job | Zoe Kahn | Let's Laugh About It | Episode 10
Special thanks to our newest sponsor! Motion is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads.
Zoe left Chomps!! She's giving us the low down of why she decided to quit and what her next steps are. This is our last show before Christmas - Merry Christmas to all those who celebrate!!!
This week we chat all about...
- The origin and launch story of LLAI.
- The world is small.
- Zoe's plans while self-employed.
- Twitch heavy episode.
- Grinding and working hard no matter how successful you get.
- Embracing new opportunities.
- Beta Alanine is cancelled.
Zoe's MentorPass
Explore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Dec 14, 2023 • 59min
Fyre Fest 2.0, Pokemon Collabs & Forbes 30 Under 30 | Zoe Kahn | Let's Laugh About It | Episode 9
Special thanks to our newest sponsor! Motion is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads.
It's week 9 of this podcast and we're in disbelief!!!! How???? Time flies when you're havin' fun I guess ;). This week we're back and we have alllloooot to talk about. This episode was particular fun to edit (says Jackie the VA) so we think it'll be particularly fun to listen to. Hope y'all enjoy!!!
This week we chat all about...
- Pokemon collabs galore.
- Out of the Blue Festival/Fyre Festival
- Gaming and brand collabs.
- Being yourself/finding yourself again.
- Forbes 30 under 30 - is it controversial?
- Slack vs. Teams.
- Taylor Swift & Travis Kelce.
- Beached whale in San Diego.
- SEOs.
- Good marketing/social media strategies.
- Ad of the week! Sponsored by Motion.
Zoe's MentorPass
Explore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
Links for what we talked about this week:
Break an Egg Newsletter
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Dec 7, 2023 • 56min
Fake Black Friday Deals, Mystery Cup Fires & Laughs | Zoe Kahn | Let's Laugh About It | Episode 8
Special thanks to our newest sponsor! Motion is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads.
Zoe and Jackie are back and innnnn studio! We know you missed us ;). We're pumped about our new segment "ad of the week" and think it'll be a lot of fun - send us all of your fave ads!
This week we chat all about...
- Thanksgiving run-down and catch up.
- Black Friday/Cyber Monday round-up and SMS vs. E-Mail.
- Laughable moment of the week: it's always Zoe's fault.
- "Fake" Black Friday deals.
- Viral Stanley Cup fire - to North Face pipeline.
- People throw rocks at things that shine.
- Ad of the week!
- A good ole' Jackie and Zoe chat sesh to round things up.
Zoe's MentorPass
Free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok

Nov 30, 2023 • 42min
CX Passport & Let's Laugh Crossover | Zoe Kahn ft. Rick Denton | Let's Laugh About It | Episode 7
We're so excited for this week's episode!! We're coming at you with a podcast crossover with Rick Denton!! Rick is the host of CX passport - a weekly talk with guests about CX and travel. Zoe had such a fun conversation with Rick talking all things CX and we can't wait for you guys to learn more about Rick and everything he does.
This week we chat all about...
- CX & Retention at Chomps.
- Zoe's front desk job at Planet Fitness.
- Breaking CX rules & how this creates customer empathy.
- Fitness competitions and how this created empathy for Zoe.
- 1st class lounge.
- Gaining "buy in" for CX ideas.
All things Rick Denton:
Rick Denton believes the best meals are served outside and require a passport. A sought after Customer Experience Advisor and keynote speaker, Rick enables companies to achieve Experience. Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach.
CX Passport YouTube Channel
Weekly CX Passport Podcast Newsletter
Accelerate your business growth by improving customer service here!
Rick's LinkedIn
Zoe's MentorPass
Free CX Audit Pre-Screening with Inevitable Agency
CX Discord
Sign up for LLAI's Patreon!!
Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's Twitter
Zoe's Instagram
Zoe's Newsletter
Zoe's LinkedIn
All things Let's Laugh About It:
LLAI's Twitter
LLAI's Instagram
LLAI's LinkedIn
LLAI's YouTube
LLAI's Twitch
LLAI's Main TikTok
LLAI's Extra TikTok


