What if you are extremely fed up with an employee and you’re thinking “that’s it! I’m going to fire this person”. How should you do it? When is the best time and day to do this? Who should be there? What should you say? In this episode Sandy breaks down the important steps you need to take before, during, and after firing an individual in your team who just isn’t performing the way you need them to. Something you MUST understand is that the individual you are intending to fire should NEVER be shocked or surprised that they are being let go. Sandy dives deeper on this and explains how “write-ups” prime you to fire someone which becomes easier to do in the long run. We discuss specific examples and talk about tools you can utilize to help you with all of this.

If you’re not feeling the effects of inflation now, you will be in a couple of months! Save this episode because it will teach you how to “inflation proof” your practice! Sandy Pardue lets us know about 10 specific steps we need to take in order to get lean and mean and control our practice through anything. The first step is: KNOW WHERE YOU ARE. You need to be hungry for your overhead percentage numbers at the beginning of the month, don’t just leave them to your accountant/ bookkeeper. Knowing your numbers are statistics in your practice, and statistics are meant for you to know where to make adjustments. Listen in to hear the next steps and how to immediately implement them into your practice.

The reason most treatment plans fail is because we ignore objections In this episode Sandy breaks down for us the 7 most common objections patients will give you and your team for not accepting treatment or going with treatment right away. We figure out the psychology and thinking behind these objections and she lets us know the proper steps to take and what to say to overcome every single one of these objections. 

If you have had bad experiences with bonuses, that's probably because you or whoever implemented it, has put in the wrong type of bonuses for your team. In this episode Sandy lets us know the best kind of bonus you can implement for your team and your hygienist. She breaks down where you are going to find the money for appropriate bonuses, the percentages, the one to implement first, how to divide it amongst your team, and to keep your team motivated. We also discuss what you can do to "penalize" that one team member who probably would abuse a team bonus.

Does this sound familiar: “We’ve had a lot of cancellations and I don’t want to pay my hygienist during down time” Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you won't deduct their pay. Do NOT do this anymore! Your hygienist AND you (the practice owner) deserve a full schedule always.  In this episode Sandy Pardue tells us exactly how to do this. Remember, hygienists want to see patients and they want a full schedule! It’s the practice that doesn’t put enough pressure, enough urgency, on the front office to fill that schedule.

Are you wasting your marketing dollars? Let’s face it, you are if you are either missing phone calls or letting new patient opportunities go through the phone. In this episode Sandy lets you know exactly what barriers are coming up when it comes to answering the phone when a new patient calls and how we can break these barriers. She gives us 6 steps on how every single phone call should go. We also discuss what to say if someone asks “do you take my insurance” and what we should NOT be saying. Sandy also gives us a bonus step towards the end!

Cross training can be beneficial… but only for a short, and we mean a very short period of time. There are about 6 major cons that cross training will produce in your practice. However, if you MUST cross train an employee than there are about 4 pros to cross training. Sandy breaks down each individual pros and cons and the consequences that this can lead up to. We also clarify how some of this information HIGHLY depends on the stage of your practice (are you JUST starting out, open for many years, etc).  We also discuss what to do if an employee is sick and someone needs to fill in for her position but just for a couple of days.

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments. In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member. We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY! Sandy Pardue breaks down the whole process on how we can get more "YES" from our patients. She gives us real life examples, steps, scripts, who is responsible for this on our team, and even deep quotes! We also discuss what to do if someone says "NO".

Why does embezzlement happen and how does it begin? Most importantly, how can we catch it early or even prevent it from ever happening?! In this episode Sandy breaks down the steps and systems we need to implement so that we can prevent any employee stealing from the practice. We also discuss real life stories where Sandy discovered embezzlement and how they decided to handle it. We discuss the most common form/ type of embezzlement, the different forms, what to do if you catch an employee stealing, and more.