The Jason & Scot Show - E-Commerce And Retail News

EP119 - Amazon expert Melissa Burdick http://jasonandscot.com Melissa Burdick is the president of Pacvue, and a former Amazonian who was involved in Amazon's entry into the CPG space. She's one of the most popular guests on the show, so with all the changes Amazon has been going through it's a great time to have her back. We caught up with Melissa at the PathtoPurchase Summit, where she gave a key-note on selling on Amazon. We covered a variety of topics including: Melissa's new company Pacvue and their Amazon advertising automation tools Brands strategy on Amazon Amazon private label Advertising on amazon Amazon SSPA – Self Service Performance Advertising Brick and mortar retail Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 119 of the Jason & Scot show was recorded on Monday, March 12, 2018. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

This episode catches up on the latest e-commerce news: Upcoming Industry Events Etail west 2/26 – 3/1 Palm Desert Path to Purchase Summit – March 12-14 – Chicago* IBM Think 3/19-22 Las Vegas ShopTalk 3/18-21 Las Vegas* Adobe 3/25-3/29 Las Vegas NPD Idea 5/15-17 Austin* SAP Sapphire June 5-7, Orlando IRCE, June 5-8 Chicago Shop.org, Sept 12-14, Las Vegas* * Denotes shows Scot and Jason will be attending and broadcasting from. Register for the Jason's Webinar on AI in Commerce, Thursday March 1st. Register to join Jason & Scot at the Path to Purchase Summit in Chicago March 12-14 Amazon News Amazon acquires Ring for $1.1B Funny article about clues to the selected city for Amazon HQ2 Amazon Go to expand to 6 more stores Listener Question: What happens to Fresh when Amazon delivers from Whole Foods? Walmart News Walmart reports slower than anticipated e-commerce growth Gartner blog on Walmart Pricing Walmart new apparel brands Walmart unveils Allswell home brand of mattresses, bedding Specialty Home redesign Walmart in-store mobile app redesign Other News Target CEO Squak-box interview Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 118 of the Jason & Scot show was recorded on Tuesday, February 17th 2018. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP117 - Listener Questions Amazon launches"Ship with Amazon" Listener Questions Q1: Amit Agarwal- Thanks for the amazing podcast. What is the future trend in pricing ? EDLP or coupon based pricing? Most new retailers will adopts EDLP, promotions aren't as effective in the age of transparency, but it's very hard for existing promotional retailer to switch. Eventually we'll get to more dynamic, personalzied pricing. Every Nanosecond Low Pricing #ENLP! Q2: Kiri Masters - What are the coolest or smartest things that brands and retailers are doing with voice commerce? And, what is within reach for smaller brands who don't have a $200k+ budget to drop on developing skills, etc. Where are we on the maturity curve? Transactions are limited to recurring and replenishment purchases, so Pizza places and Starbucks have the early lead. Brands like Patron and Tide have made good use of voice skills for top of funnel marketing. Small brands should think about voice for on-site search, and voice SEO on search engines. It's VERY early in the maturity curve. Q3: Patrick Paroline - Hi guys I love the podcast listen to it every week. When the numbers say that e-commerce revenue is up 17% does that include Amazon? If so what would be the e-commerce industry revenue increase if you took out Amazon? I believe you guys said that Walmart.com growing and 60% and Amazon at 30%. Would this mean if you removed these two companies then e-commerce as a whole is contracting Good question! If you take the top 3 retailers out, e-commerce growth is very modest: 2017 GMV 2018 GMV 2018 Share YoY Growth Amazon $177 $230 49% 30% eBay $35 $37 8% 5% Walmart $15 $24 5% 60% Other $173 $177 38% 2% Total $400 $468 17% Most e-commerce data is based on or correlated to the US Commerce Dept data, which is somewhat suspect. Jason and I both believe the total market is probably a bigger, which means "Other" is probably bigger, and growing faster than 2% but still much slower than Amazon/Walmart. Q4: Ari Nahmani - Mobile payments in 2018 - can we hear more about Android Pay / Google Payments API, Apple Pay, W3C Payment Request API, etc? Do we have any data that shows that when implemented properly, these things truly reduce the 'mobile gap'? Apple Pay and GooglePay have loyal but small user bases. Paypal and Pay With Amazon have proven that digital wallets do improve conversion. W3C Payment Request is great, easy to implement and likely to improve conversion, most sites should have it on their roadmap to implement. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 117 of the Jason & Scot show was recorded on Thursday February 15, 2018. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP116 - Industry News, Geek Week SuperBowl News Ad Coverage Amazon won the Superbowl Nike Launched a new sneaker direct to consumer. Nike's SNKRS site for new releases (who's name I couldn't remember during the recording, sorry Kevin). Amazon News SpaceX successfully launched it's first Falcon heavy rocket, and recovered two of the boosters. The photos and video of the Tesla in space were amazing. And there appears to be a thawing of relations between Jeff Bezos and Elan Musk. Prime Now delivery from Whole Foods stores Expansion of FBA On-Site Amazon expands it's airport plans from 900 acres, to 1100 acres The Spheres launched at HQ1 Private label continues to get traction especially premium denim "Hale and Denim Crush" Amazon Go store opened to the public Amazon is the largest spender on R&D, much larger than any other retailer Walmart News Walmart acquired Spatialand out of Store 8 for VR Capability JD.com Coming to US Walmart – Rakuten partnership ads digital books to Walmart.com Drug News Helena Foulkes becomes new CEO of HBC (from CVS) replacing Jerry Storch Deliv launched DelivRX home delivery pharmacy service Upcoming Events Etail west 2/26 – 3/1 Palm Desert Path to Purchase Summit – March 12-14 – Chicago IBM Think 3/19-22 Las Vegas ShopTalk 3/18-21 Las Vegas Adobe 3/25-3/29 Las Vegas NPD Idea 5/15-17 Austin SAP Sapphire June 5-7, Orlando Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 116 of the Jason & Scot show was recorded on Thursday, February 8th 2018. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP115 - Amazon Q4 2017 Earnings Hot Take This episode is a hot take of the Amazon Q4 2017 earnings Amazon Q4 2017 Earnings $60B Revenue =~ $129B GMV ($47B 1P + $82B 3P) New Amazon A+ Content Options Amazon, JPMorgan Chase Health Care Project Supreme Court to hear South Dakota sales tax collection case UPS - Amazon Problem eBay - PayPal breakup Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 115 of the Jason & Scot show was recorded on Thursday, February 1st 2018. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP114 - Great Retail Bifurcation, Kasey Lobaugh of Deloitte http://jasonandscot.com Kasey Lobaugh is a Principal and Chief Retail Innovation Officer at Deloitte Consulting LLP, he first appeared on episode 68. You can follow him on twitter at @klobaugh. Kasey and his team publish some of the most useful research in the industry including The New Digital Divide which helps quantify the effect of digital on in-store purchases, and the Deloitte Retail Volatility Index which measures disruption in the retail industry. Kasey sat down for an interview live from the NRF Big Show, to discuss some new research he'll be publishing in March at ShopTalk. Kasey is giving our listeners an exclusive first preview. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 114 of the Jason & Scot show was recorded on Monday, January 15th, 2018.

EP113 - NRF Preview http://jasonandscot.com Episode 113 is preview of the NRF Big Show 2018. Recap of CES 2018 Preview of NRF Big Show 2018 Retail News Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Episode 113 of the Jason & Scot show was recorded on Sunday, January 15th, 2018. New beta feature - Google Automated Transcription of the show

EP112 - Annual Predictions for 2018 2017 Recap – Predictions made on episode 64 Jason Retailers truly embrace Omni-channel (Attribution/Inventory/promotion/pricing – YES A/I – Bots for Customer Service but probably not for transactions, lots of buzz on big data AI but no game changing new experience – No Personalization – to eliminate friction, not drive new demand. Data integration not some new product or touchpoint –No Laggard categories will discover digital (Grocery, Luxury, QSR) – Yes Microservices – 50% of new platform implementations will be cloud, and Micro-service based solutions will start to emerge – Partial Jason 2017 Score 2.5/5 Scot The IPO market is going to be open, but the e-commerce companies will get crowded out by the big tech unicorns like Uber, Snap, pinterest, airbnb, spotify and the like – Partial Amazon will start to chip away at the Fedex and UPS's of the world with a service like this in the US. – No Machine learning is the new 'network effect' – everyone has caught onto the power and competitive moats available from ML and that's going to be a big theme. Every vendor you work with from carts to images to upsells to recommendations to search engine results to whatever is going to HAVE to have a ML capability to stay current and keep YOU competitive. – Yes We're going to see e-commerce growth accelerate pretty materially in 2017. We've been in this 15% band and I think we will see there was a move up in 2H16 to high teens and we could see 20's in 2017 – Yes eBay – it's a do or die year for ebay, they could potential partner with Alibaba. – No Scot 2017 Score 2.5/5 2018 Predictions Scot Mallageddon 2.0 – We saw 7000 stores close in 2017, I think this accelerates in 2018 as the 30-40% of weak malls fail and we end up with 9000 closures. Amazon will NOT buy another offline retailer, triples down on private label. I'm going to re-up on my Amazon logistics prediction, I think I was just a bit too early on that one, but I'll make it bolder, that Amazon will squarely get in the last mile business in 2018 and compete with FedEx and UPS.Amazon's ad group will get so large that they have to break out details about it and everyone will be shocked at how large it has gotten so quickly Walmart will make a big M+A – top candidates would be Instacart, postmates and eBay. Somebody acquires magento, or they go public. Bonus – Amazon comes out with alexa powered wireless earbuds – because I want them. Jason Grocery gets disrupted by digital (led by curbside pickup). Digital grocery doubles in US, at least one delivery firm peters out. Drug gets disrupted by digital. AI Gap – biggest trend of 2018 Voice – Huge but not for commerce. Payments – Retail digital wallets die (except Starbucks/Walmart/Amazon). Bitcoin tanks. Bonus – Amazon launches a wearable. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 112 of the Jason & Scot show was recorded on Wednesday, January 3rd, 2018. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP111- End of year news. Holiday Recap E-Commerce up approx 18%, total retail up 4.8% UPS Woes Amazon News Amazon Holiday Recap Amazon wins 50% of holiday sales !?!? WPP, Publcis, Omnicom spend $800M on Amazon ads Other News Home Depot may buy XPO (large item logistics firm) Stitchfix first quarter post-IPO Michelle Gass takes over helm at Kolhs. (Episode 77 of the podcast featured outgoing CEO Kevin Mansell) Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 111 of the Jason & Scot show was recorded on Friday, December 29th 2017. Last show of 2017, happy new year everyone! Tune in next week for our much anticipated annual predictions episode. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing

EP110 - Holiday 17 Hot Take with Rob Garf of Salesforce.com Rob Garf (@retailrobgarf), is the VP of Industry Strategy and insights at Salesforce Commerce Cloud. His team has access to insights from all the Salesforce Commerce Cloud clients (formerly Demandware). We have a broad ranging conversation about what he's seeing this holiday season and trends he expects for next year. You can read more about his teams insights here: Salesforce Reveals Black Friday Was the Busiest Digital Shopping Day of the Holiday Season Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 110 of the Jason & Scot show was recorded on November 30th 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.