DEO's Growth Secrets Podcast for Dental Organizations

In this episode Emmet hosts Mitchell Goldman, JD, CEO of Mid-Atlantic Dental Partners. With over 30 years of experience in healthcare, Mitchell shares his experience and insight with Emmet into what he sees for the future of dentistry and DSOs, referring back to what primary care went through in the 1980s. He reminds Emmet and DSO leaders that the trajectory that group dentistry is not new but different as medical practices went through it before. Both Emmet and Mitchell agree the focus of group dentistry is elevating the quality of care for the industry. They also discuss the complexity of leading a DSO through COVID-19, medical and dental care coming together, dental school and more.

Emmet talks with Ken Kaufman, CFO of National Dental Partners (formerly Community Dental Partners), about private equity (PE) and access to capital. They discuss the 5 truths of PE: they don't want to buy you out; they don't want to control your clinical operations; they want you to keep a great culture; they want clarity on your vision; and they want clarity on the financials of your dental group.

In this episode, guest host Ken Kaufman interviews the new ADSO President Emmet Scott. They discuss his vision for the ADSO for his 3 year tenure — the 5 principles to revolutionize the DSO industry: aligning the industry, increasing patient access and care; team/clinician support; integrating dentistry's role in healthcare/oral systemic link in health; and keeping a future-focused customer-oriented mindset.

In this episode Emmet discusses "Straight Talk" with Jackie Brown, Director of HR of Community Dental Partners. It's an approach that helps address communication breakdowns in organizations and between employees by facing issues when they happen. This allows for positive communication, working toward collaboration — a professional and consistent way to resolve issues and maintain culture by attacking the problem not the person. Conflict resolution communication always needs to happen even within a DSO that is core-value driven and has great culture.

Ken Kaufman interviews CFO Patrick Nelson to discuss the process his organization when through to identify and roll-out their core values just a year ago. Listen in as Patrick reveals many lessons learned and other advice crucial for emerging DSO who want to avoid making the same mistakes he has. After growing through acquisition to 20 locations and almost 40 full-time doctors supported, Patrick's commentary is full of valuable nuggets you don't want to miss.

This episode is a discussion of the HHS Funds expansion. On July 10th, HHS announced that this portal and the application process are open to dentists who have not previously been eligible to receive funding through the Provider Relief Fund. This decision will provide the necessary funding for dental practices to continue to rebound across the country. The Association of Dental Support Organizations (ADSO) has been instrumental in making this happen. To discuss the history, benefits and how to apply, Emmet is joined by ADSO's Executive Director Christopher Badgley; Preston Marchant, Director of Revenue Accounting, National Dental Partners; Benjamin Mezer, Chief Compliance Officer, Hero Practice Services; and Ken Kaufman CFO, National Dental Partners.

Ken Kaufman interviews CFO Jake Lewis to discuss the pitfalls of focusing too much on EBITDA multiples and not enough on actually building a value-add DSO that supports its affiliated clinicians in unique and empowering ways. Adding value as a DSO will always put you on a faster track to building a great company than focusing on multiples. Jake shares other insights from selling a 26-location DSO as well as tips, tricks, and mistakes along the way.

Tom Nelson talks with guest host, Ken Kaufman, on today's episode where he discusses the commercial banking and acquisition expertise that he brings to his CFO role at Atlas Dentistry. Listen in and learn from how they are growing and scaling under his financial leadership. This episode is part of the CFO and Finance Leader series of episodes that Ken Kaufman will be hosting.

Emmet hosts Holly Anne Mitchell, Chief Empathy Officer, of The LeadWell Network, discussing her entrepreneurial journey and why "making the request" was transformational to her success. To take your business to a whole other level, Emmet and Holly discuss how DSO leaders can gain this mindset and uncover new resources, networks, and opportunities. They also discuss resilience and adversity — and the creativity, capabilities, and lessons — discovered during the pandemic and more.

In this episode Ken Kaufman, CFO of Community Dental Partners, guests hosts for Emmet, and interviews David Harris, CEO of Prosperident, the world's largest Dental Embezzlement Investigation Firm. They discuss how DSOs can shield their businesses from embezzlement and fraud plus the risks to be aware of. David shares the fascinating story of how he started his career in this field, insight into the mind of the embezzler, and more. Learn how to keep your DSO safe from the threat you may not see coming and listen to this podcast!