DEO's Growth Secrets Podcast for Dental Organizations

In this episode host Ken Kaufman, CFO of Community Dental Partners is joined by dental fraud expert David Harris, to discuss fraud vulnerabilities within the DSO industry. They dive into why DSOs have unique and different fraud vulnerabilities. David Harris is the author of "Dental Embezzlement Expert" and founder and CEO of the world's oldest and largest dental embezzlement investigation firm, Prosperident (founded 1989). He is a sought-after speaker and foremost expert on all things fraud in the dental space. David's qualifications include: Certified Fraud Examiner, Certified in Financial Forensics, Forensic CPA, Chartered Professional Accountant, Certified Management Accountant, and Licensed Private Investigator. Whether you've been thinking about fraud and how to keep your business safe, or if this is the first time it's crossed your mind — you don't want to miss this episode!

In this episode, Ken Kaufman, CFO of Community Dental Partners guest hosts and welcomes Nathan Chitty, CFO and Director of Business Development at Operation in Dental HQ in Orlando, FL. Ken and Nathan discuss all things unique about finance in dental organizations. Ken taps Nathan's expertise with raising debt and equity and they discuss the pros and cons of expanding with deNovos vs acquisitions; software options and integrations for practice management, finance and HR; and a variety of other finance topics: cashflow, EDIBTA, accounting, private equity and more. Listen to learn from Ken and Nathan's expertise with finance in group dentistry.

In this podcast, Emmet discusses the 4 location growth categories of DSOs that he's seeing in the group dentistry marketplace: #1 Innovators, #2 Consolidators, #3 Turnaround Masters, #4 Franchisers. He discusses the differences in their paths for location growth, solicits comments, and asks for listeners to chime on the DSO Secrets Facebook page: Which category do you fall into? And is there another category that Emmet missed?

In this episode, Emmet hosts Sabina Hitchen, PR Strategist, Founder of Press for Success; and Jessica Abo, Media Trainer, and Journalist; to discuss the need for marketing expertise in dentistry. They discuss how competition for patients isn't just from other dental practices but from anything else that is grabbing patients' mind space — multiple products and services. Marketers from all industries are vying for consumers' attention. Sabina and Jessica offer thought-provoking commentary and strategies for marketing and PR in the dental industry — to help group dentistry leaders go beyond the belief that since dentistry is need-based, patients will always seek care. To acquire patients, a sophisticated marketing approach is required on par with the entire consumer landscape.

In this episode, Emmet hosts Steve Bilt, CEO of Smile Brands Inc. They discuss the leadership journey. Using different metaphors, Steve and Emmet discuss the self-awareness and humility needed for leadership. A "lightning bolt" is one metaphor Steve uses to describe the roller coaster of leading a large DSO: giving the example of COVID, he notes how it was up, down, up, down — from feeling abject fear — to figuring out how to make things work, understanding whatever course of action was determined, would be enough. Take a listen and learn from the wisdom Steve has gained from 23+ years in CEO roles. In 2020, Steve was recognized as a top-rated U.S. Large Company CEO by Glassdoor, voted by Smile Brand's employees. Don't miss Steve and Emmet's thought-provoking and inspiring conversation.

In this episode, Emmet hosts Alamin Uddin, CEO & Founder of NexHealth to discuss the sometimes elusive "patient experience". They discuss companies like Amazon and Uber, how they have made the consumer experience frictionless and easy, and how health care must head that direction. They remind listeners that keeping technology, convenience, and ease of access top of mind is key for acquiring and retaining patients. Listen for an engaging and thought-provoking discussion to view the patient experience in a brand new light.

In this episode, Emmet hosts Dr. Riddhi Gangolli, Senior Director of Professional Education/ Marketing and Chris Thompson, VP of Sales, both from Smile Direct Club (SDC). Emmet doesn't hold back when asking tough and complex questions — both negative and positive. They discuss the extent of doctor involvement with SDC treatment; how they vet cases; which cases they don't accept; how SDC aligners are manufactured; teledentistry; being industry disruptors; marketing; demand and opportunity for the dental industry as a whole; and more. Take a listen to their thought-provoking discussion. The answers Dr. Gangolli and Chris provide about SDC might surprise you!

In this episode Emmet defines and breaks down what a DSO (Dental Support Organization) really is. He muses on its different components in an aim to dispute the negative connotations the term DSO has for some in the dental industry. The key word Emmet focuses on is "support" — the concept that clinicians should be supported so they have more autonomy to focus on clinical care. He discusses the components that constitute a successful DSO from strong clinical leadership and vision to defining the patient avatar to carving a niche in the marketplace to establishing what impact the DSO will have in the community and more. Take a listen for Emmet's insightful definition of the true pieces of a DSO.

In this episode Emmet muses on developing and scaling the clinical leadership of DSO organizations, a topic he's been pondering for years. In light of the maturing DSO industry, it's a perfect time to reflect on this topic. Emmet notes that putting together the words "Clinical Scaling Leadership" sounds odd but it makes for a perfect opportunity to reflect on the clarity of your DSO's vision. Emmet discusses the importance of asking questions like: Where does clarity of leadership begin and end? Where does autonomy for clinical leadership begin and end? There is a push and pull between the vision that DSO leadership has for scaling and the level of control that clinical leadership requires to meet quality and patient care. Emmet discusses how to support and develop clinician leadership while furthering the business side of scaling a DSO. For the full press release on The DEO's acquisition of the DSO Secrets brand, click here: https://bit.ly/3qX99ui

Join Emmet for this episode discussing the difference between a "To Do" List and a "To No" List. Learn the benefits and challenges of "To Do" lists, including how to avoid making a "To Wish" List. Have you heard of a "To No" List? It might not be what you think — it's not the opposite of a "To Do" list. Emmet explains how to use the disciplined approach of a "To No" List to get to the next goal for your DSO by evaluating priorities and deciding what to let go of. Listen and learn how to incorporate these lists into your plans for 2021.