FNO: InsureTech

In this episode of FNO: InsureTech Podcast, we welcome Alex Duta, founder and CEO of Albi, a groundbreaking workflow management tool for damage restoration contractors. Alex dives deep into the inefficiencies plaguing the restoration industry and how Albi leverages technology to streamline processes, reduce administrative burdens, and foster greater transparency between contractors and insurers. Whether you're a restoration contractor, insurance professional, or tech enthusiast, this episode offers valuable insights into revolutionizing property claims management. Key Highlights Introduction to Albi: Alex explains Albi's end-to-end workflow management tool designed for the damage restoration industry. Challenges in the Restoration Industry: Discussion on the inefficiencies contractors face and the need for streamlined processes. Technological Innovations: How Albi integrates with various systems like QuickBooks and Twilio to enhance data collection and transparency. Industry Dynamics: The role of managed repair networks and third-party reviewers in the insurance claims process. Future Visions: Alex's thoughts on the future of technology in the restoration space and improving claim speed and accuracy. Quotes "We're obsessed over the individuals who show up in homeowners' homes throughout the toughest times and make their lives so much easier." – Alex Duta "If we add this layer of complexity, the contractors will find a way because you can't push on their margins and their time to get paid enough." – Alex Duta

Jonathan Miko, the CSIO and President of Managed Repair at Alacrity Solutions, is all about connecting with clients on their level. He highlights how their flexibility — thanks to both cutting-edge technology and the human touch — allows them to customize services to fit each client's unique needs. Jonathan dives into the story of Alacrity Solutions' transformation from a one-size-fits-all approach to a more personalized, client-first model, a shift that not only boosts service quality but also strengthens client relationships. Jonathan also shares his own personal journey that led him to his current leadership roles, adding a touch of inspiration to the mix. Key Highlights: The history and evolution of Alacrity's Managed Repair Program. Jonathan Miko's career journey and his transition from law to insurance. Key components and processes of the Managed Repair Program. Insights into how Alacrity ensures high quality and customer satisfaction. The strategic importance of technology and human intervention in MRP. Future trends and the growing significance of managed repair in the insurance industry. References: Learn more about Alacrity Solutions and their services at alacritysolutions.com "The Lean Startup" by Eric Ries Alacrity Solutions' Managed Repair Program Overview

Hosts Rob and Lee discuss topics such as homeowners insurance, inflation, and the impact of A.I. in the insurance industry. They explore challenges in shopping for insurance, the value of human agents, and reflections on technological advancements. The conversation delves into the importance of proper coverage and the transformative potential of A.I.

Join Lee as he talks with Adam Bowe, CEO and co-founder of Cake. Learn how Cake is revolutionizing the buying, selling, and valuation of insurance agencies. Adam shares the platform's unique approach, using machine learning for precise valuations, and highlights tools for anonymous listings, secure transactions, and escrow services. Discover the challenges and opportunities in the insuretech space, and how Cake is making the market more accessible for agency owners and buyers alike.

Co-hosts Rob and Lee chat with Scott Kannry, CEO and co-founder of Axio, exploring how Axio helps businesses manage cyber risk. Scott shares Axio's origin story, their unique approach to cyber insurance, and collaboration with Lloyd's of London. Tune in to learn about the evolving field of cyber insurance and the importance of mitigating cyber risks today.

Listen as Jared Kaplan, CEO and co-founder of Indigo, discusses the challenges and innovations in medical malpractice insurance, sharing his journey from building tech startups to using transforming insurance with artificial intelligence and data analytics. Jared explores Indigo's approach to differentiating risk, offering lower premiums to deserving doctors, and ultimately aiming to impact the healthcare industry positively. Kaplan also shares a lighthearted glimpse into his off-work hobbies when he's not running the business.

In this episode, Rob catches up with Ty Harris, CEO and co-founder of Openly, for his second appearance on the show. Join Ty and Rob as they chat about Openly's growth, remote work success, and strategies for navigating the current market. Harris shares insights on Openly's tech-enabled approach to home insurance and targeting the mass affluent market through independent agents. They also explore Openly's focus on customer and agent satisfaction, the potential to enter the auto insurance market, and the impact of AI. We also get a little peek into Harris's unique background, from academia to poker and ballroom dancing.

President of Verisk Property Estimating Solutions, Aaron Brunko, and Chief Product Officer, David Obert, discuss the importance of AI and innovation in insurance, property estimating solutions, and the future of work. They share insights on how AI can streamline processes, improve decision-making, and impact claims management efficiency. The conversation also emphasizes ethical considerations in AI development and the necessity of staying ahead in technological advancements for industry relevance.

A panel featuring InsurTech Coalition founders from Branch, Lemonade, Boost, and Indigo discuss shaping regulation for insurance and technology, being proactive vs reactive, responsible use of technology, AI adoption timing, and collaboration despite competition.

This week, Rob and Lee welcome Ali Azhar, Chief Business Development Officer at HOVER to discuss the company's growth and innovations. Ali talks about leading the charge to work on the current verticals in construction, insurance and moving into new verticals. He discusses HOVER's journey from 2018 and all the changes that have occurred since then. Ali also shares insights into HOVER's commitment to hiring top talent and how artificial intelligence has shaped the company since its early days and their vision for the future through emerging technologies. Learn More: www.fnoinsuretech.com HOVER Ali on LinkedIn What You'll Hear In This Episode: [7:06] Ali joins from Franklin, TN. [7:20] Ali shares more about his career history and his family coming to New Jersey by way of Afghanistan. [10:08] Ali's growth from a traditional sales leadership role to CRO, focusing on optimizing core businesses and developing new markets. [12:29] Starting with the construction vertical and scaling to home improvement. [15:05] Insurance is the fastest growing sector. [16:40] Monetizing AI-powered design tool for contractors. [19:50] HOVER's leadership never wavered in their commitment to deliver a solution that would provide incredibly high utility and value to the end consumer. [21:10] HOVER provides more than measurements. [24:00] The magic moment of using HOVER's technology. [25:35] A counterbalance between the needs of pro users as well as policy holders. [30:45] Why is construction the largest vertical? [33:20] The importance of human psychology in implementing technology. [38:26] HOVER's great hiring philosophy - if you want to work there, you have to be nice! [41:02] Product development and what can we expect in HOVER's future? [44:56] AI's impact on Hover.