BAI Banking Strategies

Lee Wetherington, Senior Director of Corporate Strategy at Jack Henry, discusses how AI can level the playing field for banks of all sizes. He explores the importance of a data-first approach and modern infrastructure for smaller institutions. The conversation delves into misconceptions around data availability, challenges of fragmented customer relationships, and the role of small language models in enhancing efficiency. Wetherington also addresses how generative AI can revolutionize customer service while meeting regulatory standards.

Greg Kanevski, Global Head of Banking for ServiceNow, dives into the transformative power of AI in banking. He reveals how AI can enhance compliance and risk management, maximizing operational efficiency while enabling higher-touch roles for employees. Kanevski discusses the potential for AI to self-fund initiatives and addresses the common myth that only large banks can benefit from AI technology. The conversation also touches on the critical need for advanced fraud prevention as banks navigate a growing threat landscape.

IDology's Crystal Blythe discusses in the BAI Banking Strategies podcast that the real-time fraud fight lies solidly with building out an information-sharing consortium across collaborators and competitors.

Brian Keefe of NICE Actimize joined the BAI Banking Strategies podcast to share his best ideas to leverage fraud-detection technology and real-time interdiction.

BAI Global Innovation Awards Lead Judge Amy Radin and Vice President & Portfolio Head - Strategic Accounts, Financial Services of Infosys Raghav Agarwal join the BAI Banking Strategies podcast to share recent industry innovation trends and how banks can position themselves as leaders focused on customers, data, and collaboration.

In today's fiercely competitive environment, marketers are feeling the pressure to drive engagement, strengthen loyalty, and achieve deposit growth. Robert Ropars from Vericast joins us to share his perspective on how financial institutions can drive customer acquisition, increase retention and develop attribution strategies in the digital marketing space.

Brian Keefe from NICE Actimize joins on the BAI Banking Strategies podcast to talk about heightened volume and patterns of fraud during the holidays, and what banks can do about it.

Marc Salinas and Eric Campbell from Bottomline Technologies join us to share how recent industry events create an opportunity for financial institutions to position themselves as a valued resource for their business banking and commercial clients and win the battle for primary ownership of the customer relationship.

FedNow is officially live. With the launch comes the potential for financial institutions to expand and provide different products and services that they are just touching on today.  Brian Keefe from NICE Actimize joins us to tell us more about how FedNow can be safe and efficient, all while allowing for a wider range of innovative instant payment services in the near future.

Greg Kanevski of ServiceNow joins the BAI Banking Strategies podcast to discuss the impact of increased fraud on financial institutions and how they can better protect themselves and their customers in their fight against fraudsters.