Total Retail Talks
Total Retail
Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
Episodes
Mentioned books
Dec 10, 2018 • 14min
A Look Into Charles & Colvard's Global Strategy
Note to Total Retail Talks’ listeners: We apologize, yesterday we posted the wrong audio file for this episode. This has been corrected, and the correct audio is now included. Sorry for any confusion, and thanks for listening! In episode 175 of Total Retail Talks, Editor-in-Chief Melissa Campanelli interviews Suzanne Miglucci, president and CEO of Charles & Colvard,…
Dec 3, 2018 • 20min
Apricot Lane Targets Millennials for Acquisition, Retention
In episode 174 of Total Retail Talks, Executive Editor Joe Keenan interviews Patrick Stewart, CEO, Apricot Lane Boutique, a women's fashion retailer. In this wide-ranging conversation, Stewart discusses what Apricot Lane is doing to acquire and retain millennial customers, how the brand's social consciousness factors into those efforts, why the in-store shopping experience is integral…
Nov 26, 2018 • 15min
BARK Looks to Brick-and-Mortar for Future Growth
In episode 173 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Rich Sargente, general manager and vice president of sales at BARK, maker of the BarkBox, a subscription commerce model that sells dog toys and treats to pet owners, discusses the brand's push into physical retail. Specifically, Sargente addresses BARK's wholesale…
Nov 19, 2018 • 12min
Digital Innovation Helping CVS Transform the Customer Experience
In episode 172 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Kevin Hourican, president of CVS Pharmacy, discusses how the drug store chain is investing in technology solutions that improve its customers’ experiences across all channels. Hourican offers insights into the ways that CVS is integrating its online and offline…
Nov 9, 2018 • 10min
New E-Commerce Platform Helps PGA TOUR Superstore Improve CX, Drive Sales
In episode 171 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Matt Corey, chief marketing officer at PGA TOUR Superstore, discusses how the golf retailer's move to a new e-commerce platform has helped it create better customer experiences across all of its channels — stores, web, mobile — leading to…
Nov 5, 2018 • 14min
Handy Shares the Importance of Retail Partnerships
In episode 170 of Total Retail Talks, Melissa Campanelli, editor-in-chief of Total Retail, interviews Oisin Hanrahan, co-founder and CEO of Handy, a platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. Listen in as they discuss the importance of retail partnerships, recorded live at this year's Shop.org conference in Las…
Nov 2, 2018 • 12min
Crate and Barrel is Driving Engagement With Interactive Product Imagery
In this special episode of Total Retail Talks, recorded at the recent Total Retail Tech conference, Brian Schultz, senior director, e-commerce and digital product management for Crate and Barrel, gives a presentation on how the furniture and home decor retailer is using computer-generated imagery (CGI) on its website and in marketing materials to cut costs and…
Oct 28, 2018 • 13min
Commitment to Hiring Veterans Leads to Nine Line Apparel's Success
In episode 169 of Total Retail Talks, Matt Lyda, head of business development at Nine Line Apparel, talks about how a commitment to hiring military veterans throughout its organization has been core to the online apparel brand's growth.
Oct 22, 2018 • 19min
‘Commerce Content’ Helps to Drive DVF's Online Growth
In episode 168 of Total Retail Talks, Felipe Araujo, senior director of e-commerce, Diane von Furstenberg (DVF), discusses how the global fashion brand is employing "commerce content" to drive to customer engagement and sales. Araujo addresses how DVF is using third-party content sources (e.g., articles in fashion magazines) as a tool to increase site traffic…
Oct 19, 2018 • 10min
Cosabella is Using AI to Better Connect With its Customers
In this special episode of Total Retail Talks, recorded at last month's Total Retail Tech conference, Guido Campello, CEO of Cosabella, gives a presentation on how the luxury lingerie brand is using artificial intelligence (AI) across its organization, from marketing (e.g., email automation) to website optimization (e.g., A/B testing) to product personalization.
