Total Retail Talks
Total Retail
Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
Episodes
Mentioned books
Feb 21, 2022 • 20min
Nuuly's Customer Success Strategy Stays Agile Through Automation
In episode 337 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Natalie Hurst, director of customer success at Nuuly, a clothing subscription rental experience from the Anthropologie, Free People and Urban Outfitters family. Hurst discusses Nuuly's rental and resale services, her role in creating a seamless rental experience for the brand's shoppers, and the customer…
Feb 15, 2022 • 18min
Pizza Hut Tests and Learns to Improve Digital CX
In episode 336 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Tristan Burns, global head of analytics at Pizza Hut International, a division of Yum! Brands. Listen in as Burns discusses his role within the Pizza Hut Digital Ventures tech division of the global company, his professional background, and the various ways that consumers digitally…
Feb 8, 2022 • 20min
How The Natori Co. Embraces a Hybrid Retail Strategy
In episode 335 of Total Retail Talks, recorded at the National Retail Federation's Big Show last month in New York, Editor-in-Chief Joe Keenan interviews Ken Natori, president of The Natori Company, a family-owned high-end women's fashion brand. Natori discusses the brand's heritage and its products, his career background before joining his family business, and the…
Jan 31, 2022 • 17min
How AI Tools Drive Accurate Inventory Forecasting and Allocation for PacSun
In episode 334 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mike Relich, co-CEO of PacSun, the California lifestyle clothing, shoes and accessories brand for teens and young adults. Relich discusses his recent presentation at the 2022 National Retail Federation Big Show, outlining the business challenges that developed during the COVID-19 pandemic as omnichannel shopping…
Jan 24, 2022 • 25min
Wine Access' CEO on Meeting Demand Surges, Product Transparency and Subscriptions
In episode 333 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joe Fisch, CEO and chief financial officer of Wine Access, a leading direct-to-consumer wine retailer best known for offering exclusive, carefully selected wines from around the world. Fisch discusses the Wine Access business and product offerings, his professional background that led him to join…
Jan 17, 2022 • 18min
How Ulta is Building a Winning Loyalty Program
In episode 332 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kelly Mahoney, vice president of customer marketing at Ulta Beauty, a leading cosmetics, fragrance, skincare and beauty gifts retailer. Mahoney discusses Ulta Beauty's Ultamate Rewards loyalty program, what she attributes the recent growth of the program to, and the engagement metrics the beauty retailer…
Jan 10, 2022 • 21min
Collars & Co. Founder on TikTok's Marketing Power
In episode 331 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Justin Baer, founder of Collars & Co., a direct-to-consumer (D-to-C) brand that’s flipping the switch on elevated dresswear with a comfortable twist. Listen in as Baer discusses his entrepreneurial background, the inspiration behind Collars & Co. shirts' unique design, and and rapid growth of…
Jan 3, 2022 • 24min
How Kroger's Programmatic Advertising Marketplace is Benefitting Brands
In episode 330 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Cara Pratt, senior vice president of Kroger Precision Marketing (KPM) at 84.51°, the retail data science, insights and media subsidiary of the Kroger company. Listen in as Pratt discusses the business and her role at the company, the genesis of Kroger's new programmatic advertising marketplace,…
Dec 21, 2021 • 19min
Lids' CEO: Global Brick-and-Mortar Retail is 'Alive and Healthy'
In episode 329 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Tom Ripley, chairman and CEO of Lids, the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the U.S., Canada and Puerto Rico. Ripley discusses his professional background, Lids' partnership with the National Hockey League (NHL) to open…
Dec 14, 2021 • 16min
Retail Strategist Melissa Gonzalez on Positioning Stores as a Point of Loyalty
In episode 328 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Melissa Gonzalez, founder and CEO of The Lionesque Group, an experiential retail firm, as well as a principal and shareholder in global architecture firm MG2. Listen in as Gonzalez discusses the presentation she gave at CRMC 2021 focused on brick-and-mortar stores as a point…
