My Favorite Mistake: Business Lessons from Failures and Success

My guest for Episode #326 of the My Favorite Mistake podcast is Dr. William Harvey, a manufacturing executive and university professor whose career is defined by developing people, strengthening systems, and driving organizational excellence. A proud U.S. Marine, William carries forward a deep tradition of service and leadership. He also serves as the chair for the 2026 AME International Conference in Milwaukee, hosted by the Association for Manufacturing Excellence (AME). EPISODE PAGE WITH VIDEO AND MORE William shares a powerful early-career story about a mistake that taught him lasting lessons about trust, humility, and psychological safety. When he accidentally derailed a customer order by taking home the wrong document, he feared the worst. Instead, his manager’s calm and compassionate response—and a customer’s extraordinary effort to make things right—changed how William thought about leadership forever. Over time, William applied those lessons to how he leads teams and builds culture. He believes that leaders go first—by admitting mistakes, showing vulnerability, and creating space for others to experiment, fail, and learn. Through daily coaching cycles and methods like Toyota Kata, he helps people develop confidence in problem solving and take ownership of improvement. His goal: to build a workplace culture rooted in trust, respect, and continuous learning, where every person feels safe enough to speak up and strong enough to lead. Key Lessons & Themes: Why trusting your team is critical to avoiding unnecessary errors How supportive leadership responses turn mistakes into growth moments The connection between psychological safety, continuous improvement, and Toyota Kata How to “go first” as a leader—admitting your own mistakes to build trust The link between physical safety and psychological safety in world-class organizations What leaders can learn from Paul O’Neill and his “zero incidents” mindset at Alcoa

In this bonus re-release, we revisit an important and timely conversation with Sabrina Moon, Founder and CEO of The Problem Solving Institute and a certified Dare to Lead™ facilitator. Originally aired as Episode #35 of My Favorite Mistake, this conversation remains one of the most powerful and honest reflections on leadership, shame, and transformation. Episode page with transcript and more 🔍 What You’ll Hear: Sabrina’s “favorite mistake” — using shame as a leadership tool in high-stress environments The culture of command-and-control leadership she inherited (and how she broke the cycle) How Brené Brown’s work on vulnerability and shame helped her lead differently The personal toll of shame-based leadership — on her team and herself Why self-awareness is a skill—and how we can build it The role of grace, compassion, and curiosity in becoming a better leader “We use shame and the fear of shame to motivate, but I think in an unhealthy way. I would utilize shame because it was the last tool in my toolbox and I was desperate.” — Sabrina Moon 👤 About Sabrina Moon: Sabrina is a leadership coach and consultant who helps organizations move from reactive command-and-control cultures to psychologically safe environments where continuous improvement and innovation can thrive. Connect with her at ProblemSI.com or on LinkedIn. ✨ Why Re-Release This Episode? As more organizations reflect on how culture impacts performance, engagement, and well-being, this episode offers essential insights for leaders at every level. Whether you're managing a team or transforming a system, Sabrina's story reminds us that who we are as leaders matters just as much as what we do.

My guest for Episode #325 of the My Favorite Mistake podcast is Phillip Cantrell, EVP of Strategy at United Real Estate, founder of Benchmark Realty, and author of Failing My Way to Success: Lessons from 42 Years of Winning and Losing in Business. EPISODE PAGE WITH VIDEO, TRANSCRIPT, AND MORE Phillip reflects on more than four decades of entrepreneurial ups and downs across printing, real estate, and related ventures. He openly shares how devastating mistakes—including putting “all his eggs in one basket”—forced him to reinvent his approach. What looked like a catastrophe in 2007–2008 became the turning point that fueled Benchmark Realty’s rapid growth to nearly 2,000 agents. “Failure is going to happen. If you don’t make mistakes, you’re not doing anything.” In this conversation, Phillip and I talk about the difference between scaling vs. scrambling, the dangers of playing “not to lose” instead of “playing to win,” and why documenting processes is essential for growth. He also explains why your only real competitor is “the man in the mirror” and how daily reflection helps him learn from mistakes and avoid repeating them. This episode is packed with timeless lessons on leadership, resilience, and learning from failure—whether you’re in real estate or any other industry. “If you play not to lose in business, you’re already losing.” Questions and Topics: What’s your “favorite mistake” from your career? How did putting “all your eggs in one basket” impact Benchmark Realty? What did you learn from losing agents and clients during the mortgage crisis? How did you develop the flat-fee brokerage model, and what risks did you see at the time? Did you ever doubt whether that new model would work? How did you rebuild Benchmark from five agents to nearly 2,000? Why is it important to look outside your own industry for best practices? What do you mean by the difference between scaling and scrambling? How does documenting processes create better outcomes? Why do you say your only real competitor is “the man in the mirror”? What role has reflection and journaling played in your leadership growth? What advice would you give younger entrepreneurs about learning from mistakes?

In this very special solo episode of My Favorite Mistake, Mark Graban breaks down the gloriously ridiculous — and surprisingly instructive — mistakes made by the characters in his all-time favorite film, This Is Spinal Tap. With the long-awaited sequel, Spinal Tap II: The End Continues, now in theaters, Mark explores why Spinal Tap endures not just as a cult comedy classic, but as a brilliant satire of human behavior, team dysfunction, communication breakdowns, and leadership gone sideways. And yes — these mistakes still matter, even four decades later. From the Stonehenge measured in inches… To the foil-wrapped “courgette” in the pants… To the pod that wouldn’t open and the drummers who keep dying… …these moments are funny because they’re true. And they’re great reminders that how we respond to mistakes matters more than pretending they never happened. 🔑 Topics & Highlights: Why This Is Spinal Tap is more than just a comedy The iconic “Stonehenge” prop mistake and what it teaches us about communication How real-life rockstars refused to drum in the sequel (because of the “curse”) Why remembering the courgette as a cucumber is itself… a mistake The brilliance of “We don’t have time for that” and the backstage loop in Cleveland Why doing what you’re told isn’t the same as doing what’s right Mark’s personal story of seeing the film 100+ times — starting with a VHS in high school 🔗 Mentions & Links: 🎬 This Is Spinal Tap on IMDb 🎥 Spinal Tap II: The End Continues – Now in Theaters 📘 The Mistakes That Make Us by Mark Graban 💻 SpinalTarp.com – A curated list of character mistakes from the film 🎧 Subscribe & Follow: If you enjoyed this episode, make sure to subscribe, leave a review, and check out past episodes of My Favorite Mistake — where we talk to leaders, authors, entrepreneurs, and creatives about the mistakes that made them who they are. 🎙️ Listen on Apple Podcasts, Spotify, or wherever you get your shows.

My guest for Episode #324 of the My Favorite Mistake podcast is Trevor Schade. Episode page with video, transcript, and more Trevor began his career as a Lean Six Sigma Black Belt with a strong background in coding and process improvement. He consulted on business efficiency and outsourcing before shifting into real estate in 2008. After earning his license, he quickly built a top-performing team of 26 agents with zero turnover over five years. By leveraging a virtual admin team in the Philippines and innovative automation, Trevor’s group generated over a million dollars in commissions. In late 2023, Trevor stepped away from leading that large team to focus on investing, advising, and teaching. Today, he speaks on topics including negotiation, time freedom, and real estate strategy, and he has launched Life Wealth courses to help others pursue similar goals. In this episode, Trevor shares his favorite mistake: jumping into a multi-level marketing business at age 19. The venture wasn’t financially successful, but it transformed his mindset. For the first time, Trevor developed a daily reading habit that exposed him to classics like Dale Carnegie’s How to Win Friends and Influence People and Robert Kiyosaki’s Rich Dad, Poor Dad. Those books gave him a foundation in psychology, leadership, and long-term thinking that continues to influence his work. We also explore: How lessons from Nebraska football and martial arts shaped Trevor’s resilience What Lean Six Sigma taught him about efficiency, quality, and leadership Why he focused on psychological safety and belonging to keep his team intact How he used outsourcing and automation to scale without burnout The importance of setting trajectories instead of rigid goals in business and life Trevor’s story is a reminder that sometimes the most unprofitable ventures provide the richest education — if we’re willing to learn from them. Questions and Topics: What’s your favorite mistake? How did joining a multi-level marketing company at 19 shape your growth, even if it wasn’t financially successful? Did you ever think about leaving earlier, and was staying too long its own mistake? What lessons did you take from Nebraska football and sports about resilience and bouncing back? How did you first get into Lean Six Sigma and continuous improvement work? In what ways did Lean and coding skills help you scale your real estate business? What did you learn about leadership from running a 26-agent team with zero turnover? How did you create a culture of psychological safety and belonging for your team? Why do you emphasize inspiring people instead of “beating them over the head with metrics”? What role have outsourcing and automation played in your business success? You’ve said you set trajectories instead of rigid goals — what does that mean in practice? Looking back, how do you connect these mistakes and lessons to your current focus on investing, advising, and teaching?

In this special episode of My Favorite Mistake, host Mark Graban celebrates the kickoff of football season with a unique perspective: five legendary kickers who know what it means to perform under pressure. Guests include former NFL kickers Jay Feely, Shane Graham, David Akers, Nick Lowry, and University of South Carolina’s all-time leading scorer Parker White. These athletes share their most memorable mistakes and high-pressure moments—from Jay Feely’s infamous game-losing kicks and Saturday Night Live parody, to Shane Graham’s insight that failure and success are inseparable, to Nick Lowry’s persistence after 11 rejections before making the NFL. David Akers reflects on striving for improvement over perfection, while Parker White explains how practice and faith helped him overcome nerves and pass lessons on to the next generation. Across their stories, a common theme emerges: mistakes don’t define you—they prepare you. By reframing failure, focusing on fundamentals, and staying mentally strong, these kickers transformed pressure into performance. Their lessons reach far beyond football, offering wisdom for leaders, teams, and anyone facing high-stakes challenges in business or life. If you’ve ever struggled with fear of failure, performance anxiety, or the pressure to succeed, this episode offers practical, inspiring insights from athletes who’ve been tested in front of millions.

My guest for Episode #323 of the My Favorite Mistake podcast is Grace Bourke, Consulting Director of the Performance Excellence Practice at Baker Tilly. With nearly 40 years of experience in healthcare quality improvement and industrial engineering, Grace has worked in clinical care, biotech, global public health, and senior leadership roles at organizations including Kaiser Permanente and Sutter Health.' Episode page Grace shares a very personal favorite mistake — the challenges of building a new home that turned into a nightmare of mold, leaks, and structural flaws. What began as a house problem quickly became a more profound lesson in trust, verification, and speaking up — themes that resonate far beyond construction and directly into the world of healthcare. “Trust and verify becomes trust and vigilant, educated verification.” – Grace Bourke She reflects on how her tendency to trust inspections and processes, while ignoring her own instincts, parallels what often happens in healthcare systems when leaders or staff don’t feel psychologically safe to raise concerns. Grace connects her experience to the importance of leadership accountability, patient safety, and continuous improvement, noting that healthcare still struggles to admit mistakes and act decisively to prevent harm. We also talk about the role of psychological safety, second opinions, and lifelong learning, both in our personal lives and in healthcare. Grace shares how hobbies like glass fusing remind her that safe spaces for experimentation and “planned mistakes” can strengthen resilience, creativity, and growth. “We can’t fix the whole world, but we can fix our small piece — and that makes a difference.” – Grace Bourke Questions and Topics: What’s your favorite mistake? Was the mistake choosing this builder, or not verifying inspections before closing? Why do you think you didn’t speak up more during the building process? How does this experience connect to psychological safety in healthcare? What have you learned about yourself from going through this? How do you put the house problems into perspective? Has the builder taken responsibility or apologized? What parallels do you see between this home-building experience and healthcare improvement? Why is it so hard for healthcare organizations to admit mistakes? What role does leadership play in creating safer systems? How do hobbies like glass fusing help you practice learning from mistakes? What do you mean by “the mistake you’re planning”? What gives you hope for improvement in healthcare, despite the challenges?

My guest for Episode #322 of the My Favorite Mistake podcast is Rob Dorgan, a multi-talented professional whose career path has taken him from paralegal to college professor, retail store owner, manufacturing company president, and now licensed massage therapist, certified yoga educator, meditation teacher, and astrologer. Rob is also the author of Awakening the Mystic: A Novel of Cosmic Love and Healing. Episode page with video and more His favorite mistake? Taking what was meant to be a short trip to Europe while working on his PhD — a journey that led him to never return to that academic track. Instead, it opened his eyes to a different pace of life, sparked a reassessment of what success meant to him, and ultimately set him on a more balanced and meaningful career path. In our conversation, Rob shares how that decision — which family and friends initially questioned — allowed him to escape burnout and embrace a life and career that integrates his passions for teaching, creativity, and well-being. He reflects on lessons learned from his “type A” years in academia and business, the importance of slowing down, and how yoga, meditation, and practical stress relief can improve both personal health and workplace culture. We also discuss his experience bringing these tools into corporate environments, where employees not only benefit individually but also feel more supported by their organizations. “Stress comes on so slowly that it becomes your normal — and you forget what life without it feels like.” That realization, Rob says, is what helped him see the deeper value of meditation and mindful living. We also talk about his book’s concepts — from the “five kleshas” in yoga philosophy to the idea of an “inner council” — and how self-awareness can help us navigate life’s choices. Whether you’re navigating a career change, seeking better work-life balance, or simply curious about practical ways to reduce stress, Rob’s story offers valuable insights and inspiration. Questions and Topics: What’s your favorite mistake? How did your trip to Europe during your PhD studies change your career path? Did you consider moving to Europe to teach in that more relaxed environment? What countries did you visit on that trip? How did you go from teaching to starting a retail store and then leading a manufacturing company? Did yoga and meditation help you become a better leader? How did your personal stress experiences influence how you led the company? How have attitudes toward workplace stress changed since the 1990s? How do you make meditation and stress relief practical for corporate settings? How do companies usually find and bring you in for corporate sessions? What types of people attend your retreats, and what do they take away? How did you personally discover the benefits of a consistent yoga practice? How can yoga and meditation help with stress-related physical issues? What are the “five kleshas” in yoga philosophy? How do those concepts connect to ego, attachment, and fear? What is the “inner council” in your book, and how does it work? How did your interest in astrology begin? How can knowing your “council leader” help you in life and work? How did you balance the drive to finish your book with avoiding stress? What’s your advice for building habits like meditation or yoga into daily life?

My guest for Episode #321 of the My Favorite Mistake podcast is Cynthia Kane, founder and CEO of the Kane Intentional Communication Institute and author of several books, including How to Communicate Like a Buddhist and The Pause: How to Keep Your Cool in Tough Situations.   Cynthia shares a pivotal mistake from early in her life: letting other people’s opinions matter more than her own—especially after a college professor told her she’d never be a good writer. That moment stung, but it also eventually propelled her toward a path of mindfulness, self-trust, and transformational communication.   Cynthia explains how her journey through loss, meditation, and Buddhist principles helped her develop a more intentional way of communicating—not just with others, but with herself. We explore how mistakes, reactivity, and emotional attachment can all be reframed through mindfulness and self-awareness. Cynthia offers practical tools for staying calm during high-stakes conversations, including pausing, resetting the nervous system, and learning to speak from an “empty place”—a state of clarity without judgment or reactivity.   “Every mistake leads us to something better.”   Throughout the conversation, we also unpack the difference between being nice and being kind, how communication impacts stress levels, and why helpful language is honest, kind, and necessary. Cynthia’s insights are especially valuable for leaders, teams, and anyone who wants to communicate more effectively under pressure. As she says, “Every mistake leads us to something better.”     Questions and Topics: What’s your favorite mistake? When did you realize that listening to others more than yourself had become a pattern? How did the loss of your first love influence your journey of self-awareness and healing? What led you to start writing again after being discouraged? What is creative nonfiction, and how does it differ from other forms of writing? Did working with an editor bring up old doubts, and how did you manage that feedback process? How does Buddhism shape your view on mistakes? Does that mindset help you approach writing mistakes differently? How do you balance detachment from mistakes with still caring about your work? What does “communicating like a Buddhist” mean in everyday life? Can you give examples where helpful vs. hurtful language is more subtle? What’s the difference between being nice and being kind? How does changing our communication style help reduce stress? What inspired your newest book, The Pause? What’s an example of a workplace situation where not pausing leads to regret? What should someone do if they need a pause but the other person won’t allow it? How can we calm ourselves in the moment to respond more intentionally? What does it mean to respond from an “empty place”? What breathing techniques do you recommend in tough conversations?

🎙️ In this bonus episode of My Favorite Mistake, Mark Graban welcomes back Dr. Jen Heemstra, Charles Allen Thomas Professor and Chair of Chemistry at Washington University in St. Louis. Jen joins us to talk about her new book, Lab Work to Leadership: A Concise Guide to Thriving in the Science Job You Weren’t Trained For. She shares how the book was inspired by her favorite mistake—realizing that a research career in science unexpectedly came with a leadership role she wasn’t trained for. What began as a personal challenge turned into a passion for mentorship and a practical guide to help others in the sciences (and beyond) succeed as “accidental leaders.” 👉 Learn how Jen approached this transition, what others in academia and technical fields can take away, and why leadership training is essential—even if it’s not part of your job description (yet). 🧪 “People are counting on you to get this leadership thing right.” – Jen Heemstra 🔁 Listen to Jen’s original episode (#262) where she shares her favorite mistake: http://markgraban.com/mistake262 🎧 Listen to all episodes at https://www.markgraban.com/mistake