Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
Please subscribe and rate wherever you listen to podcasts.
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
Please subscribe and rate wherever you listen to podcasts.
Episodes
Mentioned books
Sep 27, 2022 • 8min
Service Management Leadership - Transformation
A brief discussion about fighting the urge to become more efficient
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Sep 26, 2022 • 7min
Service Management Leadership - Establish Governance
A brief discussion about governance as an operating model
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Sep 22, 2022 • 43min
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Cy joins Jeffrey to discuss Service Management process and maturity (this is a republished episode)
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SEVEN acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Sep 21, 2022 • 4min
Morning Tea with Jeffrey - Improving Your CMDB/AMDB
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
Sep 20, 2022 • 4min
Service Management Leadership - Improving Configuration Asset Management
A brief discussion about including the "DB" in the CMDB discussion
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Sep 19, 2022 • 7min
Service Management Leadership - Improving Incident Management
A brief discussion about improving your Incident Management
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Sep 15, 2022 • 14min
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
In this episode, David joins Jeffrey to discuss Services. This is a republish from June
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SIX acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Thank you to Balaji at Sky10 for the graphics and marketing
Sep 14, 2022 • 5min
Morning Tea with Jeffrey - The Delicate Balance of CMDB Leadership
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
Sep 13, 2022 • 5min
Service Management Leadership - Improving Configuration and Asset Management
A brief discussion about improving your CMDB and Asset Management Database
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Sep 12, 2022 • 6min
Service Management Leadership - Repetition in Communication
A brief discussion about communication
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
