The Alldus Podcast - AI in Action

Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow. Based in North Carolina, David is a Business Strategy professional with a proven track record and broad experience in Finance, Accounting, Credit, Risk Management, Business Development, Customer Success and Sales. He is a member of the Customer Outcome Team at ServiceNow driven to accelerate adoption and drive customer business outcomes. David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape. In this episode, David will talk about: Focusing on customer value & promoting system efficiency, Expanding ServiceNow across the enterprise for centralized efficiency, Common trends such as analysis paralysis, silos, benchmarking and metrics focus, Support pillars such as the success architect, platform health, upgrades & training, Successfully saving $18 million in software licenses through collaboration, Generative AI as an augmentation for developers, How AI streamlines processes, prepares implementation and offers training, Encouraging communication and collaboration among users and peers

Today's guest is Mark Ceely, Practice Director, ServiceNow SecOps & IRM at InSource. Founded in 2000, InSource is a leading provider of cloud-based technology solutions and technology talent acquisition services. Through their partnerships with the world's best cloud technology companies including ServiceNow, their commitment to open and honest communication, and their desire to build a workplace environment that attracts the top talent in the industry, InSource consistently deliver world-class solutions for all of their clients’ technology needs. Mark is a ServiceNow SecOps & IRM expert with over 20 years of experience in project management, business management, leadership, and technical consulting in multiple industries. Previously, the co-founder and former CEO of BECK Strategies, a ServiceNow Elite Partner and a Service Disabled Veteran Owned Small Business, Mark has demonstrated his ability to deliver innovative and effective solutions for complex IT challenges. He is also a member of the Forbes Business Council, an invitation-only community for successful business leaders and entrepreneurs. In this episode, Mark discusses: How he got into the world of ServiceNow, Why ServiceNow attracts people from diverse backgrounds, His role at Insource within SecOps and IRM, Case studies of the problems they solve for customers, Benefits they offer within Vulnerability response, The success of the veterans program

Today's guest is Siddarth Ranganathan, Senior Director of Data Science, BI & Analytics at Nintex. Founded in 2006, Nintex's process management and automation software improves the way you work with easy-to-use tools for visually managing, quickly automating and continuously optimizing business processes and workflows. Today, 10,000+ public and private sector organizations, including more than 50% of the Fortune 500, turn to the Nintex Process Platform to accelerate digital transformation. Siddarth is a seasoned executive with over 15 years of experience in data science, business intelligence and analytics. In his role, he helps organizations harness the power of data to drive strategic decision-making and achieve remarkable outcomes. Siddarth specializes in building and leading high-performing teams that deliver actionable insights and solutions to complex business problems. His approach revolves around developing and implementing robust data analytics strategies, fostering innovation and leveraging cutting-edge technology. In the episode, Siddarth will tell you about: The success they have enjoyed in the past two years,  Day-to-day life of the data science & analytics team, Their focus on Process Intelligence, AI & ML,  Plans for growing the team, What excites him or the future at Nintex 

Today's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ⁠ServiceNow⁠. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, as well as to report to General Counsel and work closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives. Nichole's responsibilities also include to develop and lead alignment strategies to help grow the public sector business, and work closely with business units to accomplish corporate objectives. She helps develop strategies to educate governments about ServiceNow’s NOW Platform and technology solutions, ways their solutions protect IT infrastructure, and modernizing the delivery of employee processes and citizen services around the world. In this episode, Nichole will talk about: How she got into the world of ServiceNow, An insight into the team and her day-to-day role with ServiceNow, Prioritizing global initiatives, staying accountable and focusing efficiently, How ServiceNow builds relationships and supports military personnel, Aiding government missions efficiently such as natural disaster response, How the government relations team shapes AI legislation, Seeking global AI law harmonization and promoting diverse development

Today's guest is Ron Gidron, Founder and CEO at xtype. Today ServiceNow teams struggle with environments inconsistency which inhibits their ability to deliver at speed. xtype believe that the ServiceNow platform is the most agile development platform on the market and provides native ServiceNow products to meet any level of demand from the platform with speed, reliability and compliance. They serve some of the largest organizations in the world, enabling them to accelerate their digital transformation with ServiceNow at unprecedented scale and velocity. With over a decade of experience in product management and marketing, Ron he leads the vision, strategy and execution of xtype. He has a proven track record of designing and building innovative solutions, executing effective go-to-market strategies, and supporting and leading sales and customer interactions. Ron is passionate about creating and delivering value for customers, partners and stakeholders, as well as accelerating digital transformation for competitive advantage. In this episode, Ron discusses: The problems Xtype are solving for customers, Inconsistencies in the ServiceNow environment, Tracking changes and synchronization, Should companies use cloning to normalize the change process, How xtype addresses these inconsistencies, How to utilize the xtype product

Today's guests are Michael Senftleber, Chief Technology Officer and Alex Schwarm, Head of Data at Arrive Logistics. Founded in 2014, Arrive Logistics is a multimodal transportation and technology company providing strategic solutions for both shippers and carriers. They are one of the fastest-growing freight brokerages in the nation and are focused on defining a new standard for service in freight, pushing the limits of what’s possible for themselves and their partners every day. As an established product and technology executive with over 20 years of experience, Michael is a resourceful, versatile leader who prides himself on bringing strategic vision, execution and follow-through to ensure the delivery of high-quality solutions to valued clients. Alex is an accomplished and business-driven Head of Data/Data Science with a proven track record of delivering exceptional financial results by building innovative teams and driving profitable growth. In the episode, Michael and Alex talk about: The work they do in freight brokerage, Recent developments and success over the past year, Interesting projects the data team are working on, The benefits that they are bringing to the industry, What the near future looks like for Arrive Logistics, Why Arrive Logistics is a great place to work

Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers. Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences. In this episode, Chris will talk about: His background and day-to-day role with ServiceNow, Examples of Digital Transformation in government and higher education, Understanding from the user perspective, Challenges in introducing ServiceNow to government bodies, How ServiceNow integrates with existing systems, Helping organizations upskill on ServiceNow, Using ServiceNow to combat societal problems

Today's guest is Eben Esterhuizen, Co-Founder and CTO at Siftwell Analytics. Founded in 2022, Siftwell uses the power of AI to amplify your company’s data-driven decisions. For community health plans who must promote health-improving interventions among their membership, Siftwell provides AI analytics-as-a-service to identify members at risk of development new diagnoses and comorbidities, and prioritize the actions and interventions that they can take to disrupt this emerging risk. Unlike other ‘predictive analytics’ tools that tell pop health and quality teams who to focus on via high-level risk stratification, Siftwell is prescriptive analytics—they help you find the needles in the haystack as well as the precise way to move the needle on each of them. Siftwell adds to the existing analytics team and solution set you already have and aligns to the core objectives of your team and organization. In the episode, Eben discusses: The origins and mission of Siftwell Analytics, Early client wins and the company journey thus far, Their potential impact within healthcare savings, Opportunities to join the team, Success stories of the benefits they are bringing to clients, What excites him for the future of the company, Why to consider a career with Siftwell Analytics

Today's guest is Jeffrey Manville, ServiceNow Development Team Lead at Duke University Health System. As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities. Jeffrey is an experienced System Engineer & Software Developer with a demonstrated history of success within the IT and Healthcare industry. He is skilled in process/systems analysis, system engineering, data analysis and software development particularly on the ServiceNow platform. In his current role, Jeffrey coordinated the recovery of a major incident for a vendor owned & supported application between two companies' engineering departments and ServiceNow, while reporting to C level leadership for both companies. In this episode, Jeffrey talks about: His role and responsibilities with Duke University Health System  Why ServiceNow is the platform of choice  Applications that are adding value across the organization  Challenges and they needed to overcome when implementing ServiceNow  What makes a winning ServiceNow team  Key advice for your implementation journey  Where he sees the future of the ServiceNow platform

Today's guest is Rachel Cossar, Co-Founder and CEO at Virtual Sapiens. Founded in 2020, Virtual Sapiens' suite of AI solutions show the “you” others see through the screen.  Through their industry-leading expertise in non-verbal, verbal and vocal elements of communication, the company leverages cutting-edge computer vision to reveal what’s hidden and help you rewire behavior for stronger virtual presentations. It is their mission to help professionals master communication skills in a virtual world of work. Virtual Sapiens comes as an evolution of Rachel’s combined work as founder of Choreography for Business, a nonverbal communication consulting firm as well as a faculty member with Mobius Executive Leadership and as a leadership presence facilitator with Ariel Group. With the increased dependency of video events as a way to connect and drive impact across organizations, Rachel and her team at Virtual Sapiens are excited to open up a world of access when it comes to one of the most human and most important skills in business: communication.  In the episode, Rachel talks about: Virtual Sapiens’ work in training and skill building, The impact that the product is bringing to users, The make-up of the technical team, What the roadmap looks like for the near future, Using customer feedback to improve their product, Why Virtual Sapiens is a great place to work