The Alldus Podcast - AI in Action

Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers. Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences. In this episode, Chris will talk about: His background and day-to-day role with ServiceNow, Examples of Digital Transformation in government and higher education, Understanding from the user perspective, Challenges in introducing ServiceNow to government bodies, How ServiceNow integrates with existing systems, Helping organizations upskill on ServiceNow, Using ServiceNow to combat societal problems

Today's guest is Jeffrey Manville, ServiceNow Development Team Lead at Duke University Health System. As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities. Jeffrey is an experienced System Engineer & Software Developer with a demonstrated history of success within the IT and Healthcare industry. He is skilled in process/systems analysis, system engineering, data analysis and software development particularly on the ServiceNow platform. In his current role, Jeffrey coordinated the recovery of a major incident for a vendor owned & supported application between two companies' engineering departments and ServiceNow, while reporting to C level leadership for both companies. In this episode, Jeffrey talks about: His role and responsibilities with Duke University Health System  Why ServiceNow is the platform of choice  Applications that are adding value across the organization  Challenges and they needed to overcome when implementing ServiceNow  What makes a winning ServiceNow team  Key advice for your implementation journey  Where he sees the future of the ServiceNow platform

Today's guest is Eben Esterhuizen, Co-Founder and CTO at Siftwell Analytics. Founded in 2022, Siftwell uses the power of AI to amplify your company’s data-driven decisions. For community health plans who must promote health-improving interventions among their membership, Siftwell provides AI analytics-as-a-service to identify members at risk of development new diagnoses and comorbidities, and prioritize the actions and interventions that they can take to disrupt this emerging risk. Unlike other ‘predictive analytics’ tools that tell pop health and quality teams who to focus on via high-level risk stratification, Siftwell is prescriptive analytics—they help you find the needles in the haystack as well as the precise way to move the needle on each of them. Siftwell adds to the existing analytics team and solution set you already have and aligns to the core objectives of your team and organization. In the episode, Eben discusses: The origins and mission of Siftwell Analytics, Early client wins and the company journey thus far, Their potential impact within healthcare savings, Opportunities to join the team, Success stories of the benefits they are bringing to clients, What excites him for the future of the company, Why to consider a career with Siftwell Analytics

Today's guest is Rachel Cossar, Co-Founder and CEO at Virtual Sapiens. Founded in 2020, Virtual Sapiens' suite of AI solutions show the “you” others see through the screen.  Through their industry-leading expertise in non-verbal, verbal and vocal elements of communication, the company leverages cutting-edge computer vision to reveal what’s hidden and help you rewire behavior for stronger virtual presentations. It is their mission to help professionals master communication skills in a virtual world of work. Virtual Sapiens comes as an evolution of Rachel’s combined work as founder of Choreography for Business, a nonverbal communication consulting firm as well as a faculty member with Mobius Executive Leadership and as a leadership presence facilitator with Ariel Group. With the increased dependency of video events as a way to connect and drive impact across organizations, Rachel and her team at Virtual Sapiens are excited to open up a world of access when it comes to one of the most human and most important skills in business: communication.  In the episode, Rachel talks about: Virtual Sapiens’ work in training and skill building, The impact that the product is bringing to users, The make-up of the technical team, What the roadmap looks like for the near future, Using customer feedback to improve their product, Why Virtual Sapiens is a great place to work

Today's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, which is written from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards. Herb is actively involved in the SkillBridge program, which is an intensive, 40hrs a week, 16 week, cohort based virtual training program. The mission of the program is to help transitioning service members, Veterans and Military spouses into meaningful employment. While they do not guarantee employment, their measure of success is to place participants into meaningful employment upon successful completion of the program. In this episode, Herb will discuss: How he got into the world of ServiceNow, His role as Senior Programs Manager, Transitioning from the military into the corporate world, An overview of the Skillbridge program, Commitment, mindset and overcoming imposter syndrome, Success stories of the program, Advice for people looking to transition into this space

Today's guest is Fabian Florant, Senior Global IT Portfolio & Management Consultant at ING. Headquartered in Amsterdam, ING is a global bank with a strong European base. The company have more than 60,000 employees who serve around 37 million customers, corporate clients and financial institutions in over 40 countries. It is their purpose is to empower people to stay a step ahead in life and in business. Fabian is an energetic, ambitious person who has developed a mature, responsible and professional approach to any task that is presented. Multi-talented with over 15 years of experience in Finance, he is a digital banking transformation & Agile Way of Working specialist who is excellent in working with others to achieving goals on time and with accuracy. Fabian is also a former Olympic athlete as is regarded as one of the best Triple Jumpers in the World. In this episode, Fabian talks about: How he got into the world of ServiceNow,  Interesting projects he is working on,  Key advice for getting projects over the line, How ServiceNow can help manage finances and track milestones, What excites him for the future of the platform

Today's guest is Aaron Arvey, Director of Machine Learning at Third Rock Ventures. Founded in 2007, Third Rock Ventures push the boundaries of science and technology to make a difference in the lives of patients and their families. By starting with big ideas and fostering collaboration among brilliant people with expertise in science, medicine, business and strategy, Third Rock set out to do more than fund startups, they aim to build sustainable, innovative companies that can transform the lives of patients. Aaron's role at Third Rock is to advance therapeutic and diagnostic R&D with focused hypothesis-driven machine learning. Aaron initially trained as a computer scientist and mathematician, working at the intersection of machine learning theory and algorithm implementation. However, it wasn't until he happened upon molecular biology and the cellular microcosm that he found his passion. Since then, he has been in perpetual awe of the never-ending stream of high-impact scientific opportunities in biotech. In the episode, Aaron discusses: The mission at Third Rock Ventures, His role and responsibilities as the Director of ML, Use cases of the value his team brings to their portfolio companies, Trends that excite him in Biotechnology, Career opportunities with Third Rock Ventures

Today's guest is Nils Reimers, Director of Machine Learning at Cohere. Founded in 2019, Cohere empowers every developer and enterprise to build amazing products and capture true business value with language AI. The company believes that the union of research and product will realize a world where technology commands language in a way that’s as compelling and coherent as ourselves. They live at the forefront of ML/AI research to bring the latest advancements in language AI to their platform. Nils is a NLP and Deep Learning researcher with extensive experiences on representing text in dense vector spaces and how to use them for various applications including Neural Information Retrieval. He leads the ML team at Cohere that develops and trains Large Language Models/foundation models for semantic search and few-shot text classification. Their goal is to develop foundation models that can create rich content representations for many use-cases and tasks. In the episode, Nils will talk about: The interesting work Cohere are doing in NLP, His role and day-to-day life of the team, The impact they bring to customers, Three key areas they are focusing on for the near future, Why Cohere is a great place to work

Today's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments. Jonathan's Federal government tenure includes serving as the CIO for the U.S. Department of Agriculture (USDA). He led the development of the USDA’s IT Modernization strategy, including Cloud computing, network modernization and enhanced cyber security for a $3 billion annual technology spend. In addition, he served as a leader in USDA’s Acquisition community, supporting the oversight, assessment and strategic planning of national programs comprising an acquisition portfolio of more than 70,000 awards worth $6 billion annually. In this episode, Jonathan will discuss: His background working in federal government, How ServiceNow is being utilized in the federal sector, A Case study of ServiceNow in the Fish and Wildlife service, Overcoming challenges of implementing ServiceNow, How ServiceNow integrates with existing systems and technologies, The role of ServiceNow in Cybersecurity & Data Privacy, ServiceNow’s RiseUp program, and How ServiceNow will continue to evolve in federal government

Today's guest is Renita Hanson, Senior IT Manager & Global IT PMO at Jabil. Founded in 1966, Jabil is a global manufacturing company with more than 250,000 employees across 100 locations in 30 countries. They combine unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. Jabil are driven by a common purpose: to make a positive impact for each other, their communities and the environment. Renita is a highly visible and skilled leader with a broad perspective and expertise across both delivery and business operations. She has implemented projects that have resulted in the elimination of tens of thousands of man-hours and the savings and/or cost avoidance of millions of dollars. Renita is a inclusive servant leader, builder of high-performing business teams, and an influential team leader, mentor and coach who thrives in environments requiring a high-level strategist who can envision the future and translate that vision into actionable, value-added outcomes. In this episode, Renita talks about: How she got into the world of ServiceNow,  Making the decision to implement ServiceNow at Jabil, Examples of how they are utilizing ServiceNow within the company, Enabling dashboards to simplify the lives of project managers, Automating status reports for PMs and stakeholders, Where she sees ServiceNow platform evolving in the near future