

Reliability Matters
Mike Konrad
Reliability Matters is a podcast on the subject of reliability of circuit assemblies. Reliability "best practices" and success stories are discussed. This podcast features interviews with experts in the electronic assembly industry.All electronic production segments which effect product reliability are on the table. This includes contamination, coating, cleanliness assessment, inspection, building for harsh environments, reflow, printing, failure analysis, board fabrication, and much more.Your Host:Mike Konrad began his career in the electronic assembly equipment industry in 1985. Mike founded Aqueous Technologies in 1992 in response to the Montreal Protocol and the resulting international treaty banning most popular cleaning/defluxing solvents. Mike is an internationally known speaker on the subject of increasing reliability through contamination removal and cleanliness quantification techniques and procedures. Mike was awarded “Distinguish Speaker Status” with SMTA in 2018 and received the “Rich Freiberger Best of Conference Award” in 2019.Mike is a member of the SMTA Global Board of Directors where he is Vice President of Communications. Mike is also Vice President of Technical Programs for the Los Angeles / Orange County SMTA Chapter.Visit the Reliability Matters Podcast Website:https://www.reliabilitymatterspodcast.com
Episodes
Mentioned books

Sep 9, 2025 • 48min
Humidity: Small Cause, Huge Reliability Risk with Viktoria Rawinski - Episode 177
On this episode of Reliability Matters, we’re diving into a deceptively simple but incredibly important topic, humidity, and the massive impact it can have on electronic assembly reliability.Joining me is Viktoria Rawinski, a seasoned expert in materials science and reliability engineering, whose career spans decades of hands-on experience in failure analysis, process optimization, and design-for-reliability practices. Viktoria is not only a respected voice in the industry, but also a passionate educator, known for breaking down complex technical issues into actionable insights.In her two-part LinkedIn technical series, “Humidity – A Small Cause with a Huge Effect,” Viktoria explores how environmental moisture, often overlooked or underestimated, can trigger serious failure mechanisms in circuit assemblies, especially as devices become smaller and more complex. From solder mask absorption to electrochemical migration, we'll unpack the hidden risks that can jeopardize product performance and long-term reliability.Whether you're in design, manufacturing, or quality assurance, this is a conversation you won’t want to miss.Viktoria's Websitewww.rawinski.de

Aug 26, 2025 • 58min
War Stories from the Line: Phil Zarrow & Jim Hall Talk Reliability - Episode 175
Today, I’m joined by two of the most respected names in the electronics manufacturing industry, Phil Zarrow and Jim Hall. Together, they bring decades of hands-on experience and unparalleled insight into the challenges and solutions within our field.Jim and Phil are the driving forces behind ITM Consulting, where they help manufacturers around the world improve processes, solve complex problems, and build more reliable products. Whether it’s soldering, cleaning, reflow profiling, process control, or failure analysis, these two have seen it all, fixed it all, and taught it all.In this episode, we tackle some of the most pressing issues facing the industry today, from the challenges of miniaturization, the reality of voiding, to the rise of electronics deployed into harsh environments, to IPC standards, and the role of process control in ensuring long-term reliability.Whether you're a process engineer, a quality manager, or simply passionate about electronics manufacturing, this is a conversation you won’t want to miss.ITM Consulting:https://itmconsulting.com

Aug 12, 2025 • 1h 3min
AI in PCB Design - It's Already Here! With David Wiens & Stephen Chavez, Siemens EDA. Episode 174
In this episode, we’re diving into a topic that’s rapidly reshaping our industry: Artificial Intelligence in PCB Design. Far from a futuristic concept, AI is already being integrated into advanced design tools—improving efficiency, reducing design iterations, and helping engineers tackle increasing design complexity with shrinking timelines.Joining me today are two thought leaders who are at the forefront of this transformation:First, we welcome back Stephen Chavez, a senior printed circuit engineer with more than 30 years of experience. Stephen serves as a Senior Product Marketing Manager at Siemens EDA, where he helps drive AI adoption in PCB design workflows. He’s also the Chairman of the Printed Circuit Engineering Association (PCEA) and a PCEA and IPC Certified Master Instructor Trainer. Stephen recently authored the article “AI in PCB Design: It’s Already Here”, which forms the foundation of today’s discussion.Also joining us is Dave Wiens, Product Marketing Manager for the Xpedition Enterprise portfolio at Siemens EDA. With decades of experience in electronic design automation, Dave is a recognized expert in digital transformation and design innovation. He brings deep insight into how AI-driven tools are streamlining everything from system-level design to manufacturability, while empowering engineers to focus on innovation rather than repetition.We’ll unpack the practical applications of AI in PCB workflows—covering predictive design, simulation acceleration, and how these advancements are improving both reliability and time-to-market.If you're wondering what AI really means for the future of design—and what it doesn’t—you’ll want listen to this episode!

Jul 22, 2025 • 48min
Improving the Reliability of Public EV Chargers with ChargerHelp! Co-Founder & CEO, Kamale Terry
As the electric vehicle market accelerates, the reliability of the charging infrastructure becomes increasingly vital. Chargers that are down or malfunctioning can hinder adoption and erode consumer confidence. But who ensures these chargers stay up and running?Today, we're diving into that very topic with a trailblazer in the EV service space. My guest is Kameale Terry, co-founder and CEO of ChargerHelp!, a company revolutionizing how we think about EV charger maintenance and reliability. Under her leadership, ChargerHelp! has pioneered Reliability as a Service, developed a highly trained and diverse technician workforce, and shaped industry policies aimed at improving charger uptime.Kameale’s journey is as inspiring as it is innovative, leading a national movement for a more reliable and equitable EV charging network. With backgrounds in workforce development, clean tech, and digital operations, she’s uniquely positioned to tackle the challenges facing this growing industry.In this episode, we’ll explore the common causes of EV charger failures, the role data plays in predictive maintenance, the impact of new regulations like the National Electric Vehicle Infrastructure (NEVI) standards, and how ChargerHelp! is creating pathways into the clean energy economy for workers from all walks of life.If you've ever wondered how reliability translates to the EV world, or how technology and workforce innovation go hand in hand, you won’t want to miss this conversation.Kameale’s Company:ChargerHelp!https://www.chargerhelp.com

Jul 8, 2025 • 47min
Episode 172: From Chaos to Control: Steering ERP Projects Back on Track with Chintan Sutaria
Today we're diving into a topic that keeps many executives awake at night—ERP implementations. More specifically, why so many of them fail and, perhaps more importantly, how to fix them midstream before they derail your operations.Joining me today is someone who knows this space inside and out—Chintan Sutaria. Chintan grew up working in an EMS business from a young age, gaining firsthand experience in the unique challenges of our industry. His career path took him into the world of business process consulting at some of the largest Big 5 firms, and he has since worked with numerous EMS companies on a wide range of projects.Many of you may recognize Chintan as the founder and former CEO of CalcuQuote, a well-known supply chain management software solution for the EMS industry. Recently, he founded, OpenJar, a consultancy dedicated to helping electronics manufacturers navigate complex business challenges—including ERP implementations.We’ll discuss his new company as well as his recent blog post, "Why Your ERP Implementation Failed (and How to Fix It Midstream)", explore common pitfalls, and uncover strategies to steer your ERP project back on course.Chintan's CompanyOpenJarhttps://openjartech.com

Jun 24, 2025 • 53min
Pick & Place Machine Selection and Optimization with Hanwha Semitech Americas CEO, Tim Kang - Episode #171
Today we're turning our attention to a cornerstone of modern electronics manufacturing: pick and place technology.Joining me is Tim Kang, CEO of Hanwha Semitech Americas. With nearly two decades of experience in the electronics manufacturing space—starting as a mechanical engineer and now leading one of the top pick and place equipment providers—Tim brings a wealth of insight into what it takes to build reliable assemblies.In this episode, we’re covering best practices for selecting the most appropriate pick and place machine, how to get the most out of your equipment, and the common mistakes that can compromise productivity and long-term reliability.Whether you’re a process engineer, a line operator, or anyone involved in electronics manufacturing, this conversation is packed with practical advice you can use right away.Hanwha's Website:https://www.hanwha-pm.com/en/product/smt/index.asp

Jun 13, 2025 • 41min
Episode 170: Reliability, Safety, and Human Impact: The DMR Approach with Dheeraj Narang
Today we're exploring a concept that has deep roots in process safety and infrastructure management, but also has meaningful applications in electronics manufacturing: Damage Mechanism Reviews, or DMRs.My guest today is Dheeraj Narang, a corrosion and reliability engineering specialist, process safety activist, and digital innovation researcher with an impressive track record across the energy sector.Dheeraj has spent his career developing and implementing asset integrity programs for more than nine global energy companies across the U.S., India, and the Middle East.He’s also a visionary advocate for using advanced technologies, industry best practices, and safety standards to uplift regions and workers where such systems are still under development. Whether it's through his service on global conference committees or his contributions to cutting-edge digital initiatives, Dheeraj is on a mission to blend technology, safety, and human rights into a unified vision of operational excellence.In this episode, we’ll discuss:What Damage Mechanism Reviews are and why they matter.How DMRs tie into reliability programs like FMECA.How DMR thinking could benefit industries outside of oil and gas—including electronics manufacturingand how emerging technologies like AI and machine learning can amplify the impact of these reviews.Whether you're in energy, electronics, or any industry where reliability and safety are paramount, this is a conversation you won’t want to miss.Dheeraj's Contact Info:dnarang1@my.harrisburgu.eduReferences:Narang, D. Dual Benefits of Damage Mechanism Reviews. 2024 AiCHE Spring Meeting and 20th Global Congress on Process Safety, New Orleans, LA, March 25-27, 2024.Narang, D. Application of FMECA Methodology in Reliability Assessment of Complex Assets in Process Plant Industries. Reliability, Maintenance & Managing Risk Conference (RMMR) by American Society of Quality (ASQ), Pittsburgh-PA, July 25-26, 2024.Narang, D. Feature Selection Methodology for Developing a Supervised Machine Learning Model for Risk Based Inspection Study on Process Plant Assets. 79th Instrumentation and Automation Symposium, Mary Kay O’Connor Safety & Risk Conference, College Station-TX, October 22-24, 2024.Narang, D. Application of Machine Learning Concepts in Inspection Data Management System at Process Plant Facilities. 27th Process Safety International Symposium, Mary Kay O’Connor Safety & Risk Conference, College Station-TX, October 22-24, 2024.

May 27, 2025 • 30min
Reliability Matters on the Road in Anaheim California at the IPC APEX Expo - Episode 169
On this episode of the Reliability Matters podcast, I left my usual studio for the IPC APEX Expo in Anaheim California.I interviewed two subject matter experts on topics related to electronic assembly.My guests are:Gerald Gardner, Global Product Manager at Weller, a manufacturer of hand soldering equipment fume extraction systems, and precision tools.Mike Young – CEO OF SASinno Americas, a manufacturer of wave and selective soldering equipment.More information on my guest's companies is available here:SASinno Americashttps://www.sasinnoamericas.comWellerhttps://www.weller-tools.com/us/en

May 13, 2025 • 35min
Reliability Matters on the Road in Anaheim California at the IPC APEX Expo - Episode 168
On this episode of the Reliability Matters podcast, I left my usual studio for the IPC APEX Expo in Anaheim California.I interviewed three subject matter experts on various topics related to electronic assembly. My guests are:Greg Beck, Director of Sales at Absolute EMS, a contract manufacturer.Brian Watson, Co-Founder OF HyRel Technologies, a global provider of quick turn semiconductor modification solutions.Keith Sweatman, Technical Advisor at Nihon Superior, a manufacturer of soldering materials.More information on my guest's company is available here:Absolute EMShttps://www.absolute-ems.comHyRel Technologieshttps://hyrel.techNihon Superiorhttps://en.nihonsuperior.co.jp

Apr 22, 2025 • 56min
Episode 167: Meet the Press: A Conversation with Journalist and PCEA President, Mike Buetow
Today, we’re diving deep into the world of electronics manufacturing from a unique vantage point—that of the press. My guest today is someone who has spent decades at the forefront of reporting on the electronics manufacturing industry. Mike Buetow, editor-in-chief of Circuits Assembly magazine, has covered everything from the latest technological advancements to the biggest challenges facing manufacturers today. If there’s a major trend shaping the industry, you can bet Mike has written about it, analyzed it, and spoken with the experts behind it. Mike is also the host of his own podcast, PCB chat, available at pcbchat.com. I am so proud to say Mike also syndicates this show at pcbchat.com.In this episode, we’ll explore the evolving landscape of electronics manufacturing, from supply chain disruptions and AI-driven automation to the future of ultra-high-density interconnects and the real impact of reshoring efforts. We’ll also get an inside look at what it takes to cover this ever-changing industry—how stories are chosen, what topics are making waves, and what challenges lie ahead. Printed Circuit Engineering Association (PCEA)https://pcea.netCircuits Assembly Magazine:https://circuitsassembly.com/ca/