HR Coffee Time

No matter what size team you're working in, personal user manuals are a simple, free and easy tool that can help teams thrive. Listen to this HR Coffee Time episode, to hear career coach Fay Wallis share what personal user manuals are, why they're a great idea, some typical questions or prompts that you could include in them, and then finally, how to make sure that you're using and rolling them out effectively.Key Points From This Episode[00:22] Celebrating 10,000 downloads[01:59] The idea behind personal user manuals[03:43] Different ways of approaching personal user manuals[04:12] Examples of what you could include in your personal user manuals[09:07] Fay's experience of learning about personal user manuals[10:45] More information on Fay’s new group coaching programme – ‘Inspiring HR’[12:39] Self-reflection tools: DISC Assessment (explained in detail in episode 3:  Building Relationships with difficult people at work) & The Four Tendencies Quiz[15:13] The Four Tendencies Quiz explained & recommended resources to learn more about it:The Four Tendencies bookThe Four Tendencies podcast episode [18:19] Tips on using personal user manuals successfully[20:07] Fay refers to previous episodes:Episode 23: Setting yourself up for success in your new HR leadership roleEpisode 26: How to be strategic in your new HR leadership role’Useful Links From This EpisodeInspiring HR Group Coaching Programme Connect with Fay on LinkedInThe Bright Sky Career Coaching websiteFurther Resources About Personal User ManualsBook: Liz Fosslien and Mollie West Duffy’s book, “No Hard Feelings: Emotions at Work and How They Help Us Succeed”Video: Adam Bryant talking about personal user manuals for The New York Times Higher Ed Leaders ForumPodcast episode: The LEADx Leadership Show with Kevin Kruse: ‘Creating your own leadership user’s manual’Podcast episode: Hanselminutes with Scott Hanselman: ‘Managing remotely with Asana Engineering Manager Kate Reading’Article: Atlassian’s guide to using user manualsTemplate: Manual of meTemplate: Cassie Robinson’s templateRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Join 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.Personio

Have you ever had an idea that was shut down at work, even though you passionately believed it was a brilliant Initiative, or you had an idea that you just couldn't get enough buy-in for from all the people you needed to? This episode of HR Coffee Time is here to help as Fay shares the different types of influencing style’s that you could use to become more influential at work.Key Points From This Episode[00:46] Fay explains more about her group coaching programme: ‘Inspiring HR’[01:10] Why Fay chose ‘inspiring HR’[02:19] Fay’s hopes for ‘inspiring HR’[02:44] When do the group coaching sessions begin?[04:36] One to one sessions with Fay[05:07] What is the beta programme?[05:59] Topics which will be covered over the six-week programme – InspiringHR Group Coaching Programme [06:24] How to contact Fay for further information[07:39] Fay shares a story related to a previous colleague with incredible influencing skills[10:11] Having a fixed mindset - 'How to feel more confident at work'[12:05] A book recommendation from Fay - Elements of Influence by Terry Bacon[12:44] The first influencing skill – crying[14:39] The first influencing style – rational[17:09] The second influencing style – social[17:50] Building alliances at work[18:43] The third influencing style – emotionalUseful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteInspiring HR Group Coaching Programme Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Join 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.Personio

Even the most ambitious & focused of us can stumble when it comes to figuring out what we want next for our career and how to go about getting it. So, it isn’t surprising to hear that career development conversations at work can feel a bit tricky. Whether it’s your own career you want to develop, or you want to encourage career conversations to take place at work that truly empower people, you might have found yourself wondering where on earth to start. In this episode of HR Coffee Time, career coach Fay Wallis is joined by the Founder of CareerPoint; Steve McIntosh; who takes a deep dive into a helpful framework for career conversations at work – his 8 value drivers.Key Points From This Episode[01:00] A recap on 'How to use career conversations to improve retention & engagement'[02:02] Introduction to Steve McIntosh[03:14] Introduction to CareerPoint[05:02] Virtual coaching explained[05:49] The importance of career development conversations[11:58] Using the  3E model[14:51] How using a framework can help when discussing an employee’s performance[18:01] The ‘eight value drivers’ explained[19:31] Using workshops to explore the value drivers[26:12] Focusing on more than one value driver[29:02] Fay refers to previous episodes about building relationships:Building relationships with difficult people at workHow networking can help your careerHow to become more confident about networkingNetworking - three most important networks for your career[29:15] Fay refers to previous episodes about leadership:How to be strategic in your new HR leadership roleSetting yourself up for success in your new HR leadership role Making a success of your promotion to a leadership role[29:36] How the business environment creates value for the employee[33:46] How to think about value drivers[38:19] Steve’s book recommendation - Humankind: A Hopeful History by Bregman, Rutger[39:33] Steve’s book - The Employee Value Curve by Steve McIntosh[41:31] How to connect with SteveUseful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteConnect with Steve on LinkedInCareerPoint WebsiteRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioJoin 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.

As an HR professional, you need to constantly communicate by email for a whole host of reasons, whether that’s to pass work along to a colleague, to get a senior stakeholder on board with an idea, to pass on crucial information to the entire workforce, to get people to take action, or perhaps even to confirm happy or sad news.It can be tricky to figure out how to master the art of effective email communication on your own; with a high risk of your emails being left unread, sent to trash, ignored, or leaving the recipients bored and disinterested.In this episode of HR Coffee Time communication expert and self-proclaimed ‘word nerd’ and ‘email geek’ Kim Arnold speaks to career coach Fay Wallis to share her tips and techniques to help. By the end of it, you’ll feel confident in knowing how to write work emails that get results.Key Points From This Episode[02:39] Introduction to Kim Arnold[04:59] More information about Kim’s book 'Email Attraction' [05:32] What are the ‘fateful eight’?[05:47] The first fateful eight example – the info dump[06:30] The second fateful eight example – the toddler in the sweet shop[07:57] The third fateful eight example – the workout[10:59] How to create your opening line when writing an email[12:41] What are the three W’s?[14:22] The three W’s – Who[15:02] The three W’s – What [15:37] The three W’s – Why[19:11] Ways to write an email effectively[22:23] The ‘hamburger technique’ explained[23:17] The first stage of the technique – your hook (H)[24:07] The second stage of the technique – explanation (E)[24:38] The third stage of the technique – call to action (C)[27:17] How to follow up on an email[30:21] Kim’s book recommendation – 'Can I Change Your Mind?' by Lindsay Camp Useful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteConnect with Kim on LinkedInKim Arnold's websiteRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioJoin 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.

LinkedIn has some fantastic features that will help you to get your next job. Some of them are really well known, while others are tucked away, or released without any major announcements, so you may not have come across them before. In this episode of HR Coffee Time, career coach & outplacement specialist Fay Wallis shares 3 little-known LinkedIn features which will help you get your next HR job. Why not, sit back and listen to it with a cup of coffee in hand, ready to learn how to make the most of LinkedIn?Key Points From This Episode[00:56] Statistics about LinkedIn[02:07] The first feature – LinkedIn URL[03:31] Fay’s online course –'Power up your LinkedIn profile'[05:52] How to edit your URL[06:26] Fay’s article – 'How to include a link to your LinkedIn profile in your CV'[06:47] The second feature – Interview prep[07:46] Where to find ‘interview prep’ and what to expect[09:12] How to access useful content with a free LinkedIn account[10:45] Where to find ‘practice and get feedback’[12:28] The third feature – LinkedIn advanced search features[13:49] How to find HR Recruiters[15:07] How you can search for a specific company[15:44] The difference between first-degree connections and second-degree connections[20:32] How to connect with FayUseful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteFay’s ‘Power Up Your LinkedIn Profile’ online courseFay’s article: How to include a link to your LinkedIn profile in your CV Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioJoin 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.

5 generations (and a 6th coming) are currently working alongside each other in the workplace. They’re all shaped by different experiences and world events and have their own expectations of their careers and their colleagues.In this episode of HR Coffee Time, HR Consultant, Michelle Hartley, talks to Career Coach, Fay Wallis. She explains the key differences between the different generations and how we can make our workplaces as effective and inclusive for them as possible.Key Points From This Episode[00:40] The video featuring Simon Sinek talking about millennials in the workplace [01:35] Introduction to Michelle Hartley and the work she does with Barrow & Parker HR [04:28] The first generation – The Silent Traditionalists (born around 1928) [04:49] The second generation – The Baby Boomers (born after 1946) [05:11] The third generation – Gen X (born around 1965) [05:28] The fourth generation – The Millennials (born in 1981) [05:43] The fifth generation – Gen Z (born after 1997) [07:01] Possible tensions between the generations [07:33] Perennials – people who don’t fit into a generational stereotype [08:10] Different communication and feedback needs across the generations [09:07] Working styles across the generations [09:57] Different motivations and priorities across the generations [11:17] How to ‘mind the generational gaps’ – working in an inclusive way [14:00] Cross-generational mentoring [16:29] The importance of context when planning to foster inclusivity for a multi-generational workforce [16:37] Fay’s experience as a teacher, early on in her working life [19:37] The danger of ‘boxing people in’ through applying generational labels[20:07] Quick introduction to personal user manuals and team user manuals [22:38] Michelle’s book recommendation – ‘The Conscious Effect: 50 Lessons for Better Organizational Wellbeing’ by Natasha Wallace [23:34] The best way to get in touch with Michelle is on LinkedInUseful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteConnect with Michelle on LinkedIn Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.If you're kind enough to leave a review, please let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioJoin 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.

Have you recently been promoted within your organisation? Are you wondering how you can excel and face the changes your new leadership role brings?This episode of HR Coffee Time is here to help, providing you with key tips on promotion pitfulls to avoid and strategies to succeed in your new HR leadership role.Key Points From This Episode[00:43] A recap of episode one – (Setting yourself up for success in your new HR leadership role )[01:23] A recap of episode two (How to be strategic in your new HR leadership role)[02:22] Introduction to Jacqui Jagger[03:32] What are the common promotion pitfulls?[04:06] The first promotion pitfull – ‘the trap of doing more rather than doing different’[06:47] The second promotion pitfull – ‘being over ambitious about what can be achieved’[10:22] The third promotion pitfull – ‘being promoted over peers’[14:37] The fourth promotion pitfull – ‘the identity gap’[16:10] Mistakes that are often made[16:47] How to focus on yourself and your strengths[18:11] Signals that are often used[21:30] Creating a 90-day plan[22:00] The first step to creating your plan[23:50] The second step to creating your plan[25:48] What is the ‘HR strategy shaping interview template’?[27:20] The ‘emotional intelligence framework’[29:02] The two aspects of emotional intelligence – ‘empathy and decision making’[31:16] Jacqui explains the emotional intelligence tool she uses – created by MHS[32:51] Ways to be mindful when supporting internal promotions[33:13] How to support and develop before a promotion[36:31] Jacqui’s book recommendation – ‘Think Again: The power of knowing what you don’t know by Adam Grant’[38:52] More information on ‘the practical leadership academy’[39:56] Ways to connect with JacquiUseful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteConnect with Jacqui on LinkedInThe Practical Leadership Academy Think Again: The Power of Knowing What You Don't Know: Adam GrantRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it onApple Podcasts or Spotify. If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Join 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.Personio

Whether you’re thinking of getting ready for retirement yourself, or you’d like to support colleagues with this key life and career transition, this episode of HR Coffee Time is here to help.Key Points From This Episode[00:36] Introduction to Sue Gouldman[02:17] Sue’s advice on retirement[03:01] The common challenges of retirement – lack of structure and routine[03:37] The common challenges of retirement – staying motivated[04:18] The common challenges of retirement – loss of identity[05:30] The common challenges of retirement – finding purpose and fulfilment[07:50] Taking action to prepare for a happy and smooth retirement[09:25] Protecting your free time[12:01] Ways to stay motivated in your retirement[13:05] How creating a small network can help you[15:50] How to set up a successful retirement within the workplace[18:17] Ways in which a coach can help you plan for retirement – prepare for change[18:47] Ways in which a coach can help you plan for retirement – creating new goals[20:23] How a CV can be beneficial[22:59] Sue’s first book recommendation – ‘The good retiring guide 2022’ by Jonquil Lowe[23:53] Sue’s second book recommendation – ‘101 ways to enjoy retirement’ by Ravina Chandra’[28:11] How to connect with SueUseful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteSue Gouldman’s website, “Your Career Coach”Age UKu3a (University of the third age)The Good Retirement Guide 2022101 Ways to Enjoy RetirementRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioJoin 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.

If you’re facing redundancy, or find yourself having to make other people redundant, this episode is here to help. Listen now to hear tips and strategies to help you or the people around you get ‘unstuck’ and move forward successfully.Key Points From This Episode[01:47] Introduction with Sarah Archer[02:19] Redundancy statistics in 2020[03:40] Introduction to Fay Wallis[05:33] What is the ‘change curve’?[07:17] The change curve - stages one & two - shock & denial[07:48] The change curve - stages three & four - frustration & depression[08:32] The change curve - stages five & six - experiment & decision[09:02] The change curve - stage seven - integration[14:44] How to help with emotional struggles[15:55] Building a support network[19:43] A technique to help you feel more positive[21:30] How organisations can support their people - arranging outplacement support[22:32] How organisations can support their people - communication[26:17] Why organisations should invest in outplacement support[30:46] Fay’s top tips for anyone going through redundancy[33:07] How to connect with Fay[33:29] How to connect with Sarah[33:48] Bright Sky Career Coaching's free & paid solutions to help with redundancyUseful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteConnect with Sarah on LinkedInLinkedIn Live Video: How to get unstuck post redundancyPodcast: 002 | Handling redundancies (of less than 20 people) with confidenceArticle: Understanding & supporting staff when making redundanciesArticle: Alternatives to redundancy – things to consider firstArticle: 9 ways to help employees facing redundancyFay’s Power Up Your LinkedIn Profile online courseFay’s CV Toolkit (online CV writing course)Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Join 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.Personio

If you’re nervous or doubting your ability to be strategic in your new HR leadership role, this episode of HR Coffee Time is here to help. It’s the second in a series of episodes focused on supporting you in your new role.In it, career coach Fay Wallis shares her HR Strategy Shaping Interview Template and explains how to use it to build relationships and trust, while gaining key insights into the organisation and its challenges, so that you can create an informed HR strategy that will have an impact.Key Points From This Episode[00:26] This is the second episode focused on supporting you in a new HR leadership role. The first episode was episode 23: "Setting yourself up for success in your new HR leadership role"[01:10] How you can create an HR strategy[01:38] What does it mean to be strategic?[03:41] The idea behind the HR Strategy Shaping Interview Template[05:54] The first P (Products), question one[06:21] The first P (Products), question two[06:56] The first P (Products), question three[09:17] The structure of the template explained[10:14] The Second P (Performance)[10:45] The third P (Priorities)[11:03] The fourth P (Processes)[11:24] The fifth P (Pressures) and sixth P (Power)[12:17] How to connect with Fay to provide feedback[13:40] Fay provides an example of a ‘quick win’[17:55] How to use The Essential HR Planner to help [18:38] Looking at key areas of HR influence through the lens of performance[19:31] Looking at key areas of HR influence through the lens of processes and pressures[20:03] Looking at key areas of HR influence through the lens of power[21:31] Video showing how to rate and review the podcast on Apple PodcastsUseful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteDownload the free editable PDF 'HR Strategy Shaping Interview Template'The Essential HR PlannerEpisode 23: Setting yourself up for success in your new HR leadership roleVideo showing how to rate & review the show on Apple PodcastsRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioJoin 3R Strategy's free Pay & Reward AcademyBecome a member of 3R Strategy's free Pay & Reward Academy, or access their free resources by visiting: https://bit.ly/3racademy.