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The Conversation Factory

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Oct 30, 2024 • 42min

Changing the Political Conversation with Nick Troiano

If you want to change the game, changing the rules and incentives of the game is a powerful approach. Few people who watch the news - or those folks who avoid watching the news! - would say the political system in the United States is going according to plan. The founding fathers, if they were alive today, would be aghast at the unbridgeable chasm that seems to have developed in our political culture, making dialogue, compromise and progress nearly impossible on some of our most pressing issues.  In fact, our founding fathers warned against the rise of what they called factions in their time, and what we today call political parties.  All of this is happening at a time when the majority of Americans agree that common-sense laws for guns, healthcare and other issues are badly needed. If you look at the numbers, we’re closer together on more issues than you’d think. Research shows that our leaders are often much more polarized than we as a people are. Meanwhile, the US and local governments get less done, eroding our confidence in our democracy. What can we do to change the game? Some people say “let’s get rid of the electoral college!” but such large scale changes are hard. My guest today has a simple solution that starts at the local level to change the political conversation. Nick Troiano is a civic entrepreneur based in Denver, Colorado, and is the Executive Director of Unite America –– a non-partisan organization that seeks to foster a more functional and representative government.  Nick has been a leader in the political reform movement over the last decade, beginning as a founding staff member of Americans Elect in 2010. Nick ran for Congress in Pennsylvania’s 10th District in 2014 and drew national attention as both the youngest candidate that cycle and the most competitive independent U.S. House candidate in nearly two decades. He subsequently worked for Change.org to launch a mobile application to help voters cast informed ballots.  In 2016, Nick was named to the "Forbes 30 Under 30" for Law & Policy. He earned a Master’s degree in American Government from Georgetown University. He has spoken on the topics of political and fiscal reform to dozens of groups across the country, including along three national bus tours that collectively visited over 40 states. Nick is the author of The Primary Solution an *excellent* book that explains the challenge and a viable set of solutions to political division in America, and a producer on the 2024 film Majority Rules which lets you watch political change unfold in real-time. I highly recommend watching Majority Rules - you can rent it on Youtube now! You will see partisan politicians learn to navigate a different political game as the rules are changed - and become more issues-focused instead of attacking personalities, and more inclusive than divisive. I also highly recommend supporting primary reform in your region - it’s a non-partisan issue that can help us become less partisan! Listen to the end where Nick and I discuss how he leads his organization and builds coalitions while living his leadership and political values. Head over to theconversationfactory.com/listen for full episode transcripts, links, show notes  and more key quotes and ideas. You can also head over there and become a monthly supporter of the show for as little as $8 a month. You'll get complimentary access to exclusive workshops and resources that I only share with this circle of facilitators and leaders. Links The Primary Solution https://www.simonandschuster.com/books/The-Primary-Solution/Nick-Troiano/9781668028254 Majority Rules.  https://majorityrulesfilm.com/ David Mayhew’s Book “Congress: The Electoral Connection”
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4 snips
Aug 19, 2024 • 51min

The Secrets of Motivation and Systems Change with Becca Block, PhD

Warning - this episode uses a specific curse word - a lot. And once we started using one, we started using more of them. So…if f-bombs, sprinkled like salt are not your cup of tea, this is a good episode to skip! My guest today is Rebecca R Block, PhD, who is an expert in helping organizations build programs, services and products that equip young people to develop the confidence and skills they need to enter adulthood as thriving and adaptable lifelong learners. She has spent the last 14 years leading the design, improvement, and evaluation of educational programs and services to make them more impactful and learner-centered. She has built R&D departments from scratch and managed large and small teams responsible for creating, measuring, and improving learning experiences. She also wrote a book with the word “Shit” in the title…or Shit, with an asterisk where the “I” goes, which actually makes her book a bit hard to google! The book is titled “Can You Help Me Give a Sh*t? Unlocking Teen Motivation in School and Life,” and she teamed up with Grace L Edwards, a current undergraduate student, to talk to young people across the country and gather their stories about what truly makes for engaging learning environments. In the process, she learned a lot about how motivation works for everyone, not just teens, and has taken those lessons learned into her work as a leader, parent, and educator.  In the opening quote Becca outlines the ABCs of Motivation. These ABCs are true for children and adults - we’re basically the same species. And the work of luminaries such as Peter Senge and Amy Edmondson make it clear that great working environments are great learning environments - places where we can create and sustain positive feedback learning loops with ourselves and others. So it’s essential for anyone leading or managing others (or themselves!) to understand how motivation really works.  We also talk about Becca’s essential values when it comes to co-creation - that is, making a systems change along with the people in that system who will be affected by that change. Co-creation is not just a good idea… it leverages the truths about motivation that Becca shared in her opening quote. People are much more likely to want to participate in change that they’ve taken part in forming, rather than going along with something forced on them. Two Levels of Systems Change We also talk about the need to work on at least two levels when engaging in systems change: Helping people, now Helping make a bigger shift, over time. Given that Becca knows how challenging it can be to transform a system as complex as education, she focuses her work in this book on helping people, now, to work to create change for themselves, within the current system. This perspective is helpful for anyone leading a team in a larger organization or anyone leading an organization within a larger industry they are hoping to transform. Listen in for Becca’s deeper breakdown of the ABC’s of motivation, as well, summarized here! The ABCs of Motivation Ability Belonging Choices Ability: In any situation where you want someone (or even yourself!) to have sustained motivation, you need the Ability to do (or learn how to do) the things you want to do. Indeed, whenever you find that someone isn’t doing something you have asked them to do, it’s important to ask - is this an issue of Will or Skill? In other words, can they do the thing? If they can’t yet, do they have the confidence in their ability to learn the thing? Belonging: Real relationships help us accomplish things. I show up for my Spanish lessons (partly) because I’ve paid for them, and partly because I’d feel bad for standing up my tutor, even though the classes are online. Ditto for my exercise classes. Real relationships create real motivation. In a recent episode, I spoke with Robbie Hammond, Co-founder of the High Line, who talked about how his relationship with his Co-Founder Josh David kept him going through a difficult decade of bringing their dream to reality - talk about Relationships = Motivation! Choices: Having real choices means you have the autonomy to determine for yourself what you are going to do. “Liberty or Death” isn’t much of a choice - although it is one many have taken. Becca suggests that dysfunctional workplaces create crappy or fake choices, and functional ones enable everyone to see how the work fits into their own personal why. I connect these ideas to my recent interview with Ashley Goodall, author of “Nine Lies about Work” and most recently “The Problem with Change." Ashley says, “The ultimate job of leadership is not disruption and it is not to create change; it is to create a platform for human contribution, to create the conditions in which people can do the best work of their lives.” This is what every human (and teenager!) actually really wants, if they can connect to the ABCs of motivation. Head over to theconversationfactory.com/listen for full episode transcripts, links, show notes  and more key quotes and ideas. You can also head over there and become a monthly supporter of the show for as little as $8 a month. You'll get complimentary access to exclusive workshops and resources that I only share with this circle of facilitators and leaders. Links Get the book here BeccaBlock.com Becca’s podcast CanYouHelpMeGiveA.com.  If you want to be on her podcast: fill out a form here!
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Jul 22, 2024 • 1h 4min

How to Turn a Conversation into a Public Park

Discover the remarkable journey of the High Line Park in NYC, from near demolition to a thriving public space with greenery and art installations. Explore the power of transformative conversations, serendipitous connections, and the importance of community engagement in urban development projects.
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Jul 1, 2024 • 52min

Art that Changes the Conversation

Art has the power to change and even lead the conversation, to spark curiosity and fuel real engagement. But what comes first in a powerful creative project?  The idea and the message? The tools and the talent? Or The Funding, that can make or break it all? My guest today is Benjamin Von Wong, who creates art on a grand scale that goes beyond awe. He is an Artist focused on amplifying positive impact. He does that both in the process of how he creates his art, through community, and in the images it produces, finding visual metaphors that stick with people, long after they’ve seen the work. His mission is to help make positive impact unforgettable. For the last seven years, Von Wong and his team, under the banner of “Unforgettable Labs” have generated over a billion organic views on topics like Ocean Plastics, Fast Fashion, and Electronic Waste for organizations like Dell, Greenpeace, Nike, Starbucks and Kiehl's. In this opening quote you can hear him wrangle with the dance between art and marketing, and his new mission to find ways to create sustainable funding streams that allow him to create message-shaping art in times and places where the world is gathered to solve some of our most pressing challenges.  It’s a move that can make his work more deeply sustainable - for himself and for his team. Von Wong’s The Unforgettable Project leverages the collective power of philanthropy to help build broader campaigns around environmentally net-positive innovations worth spotlighting - instead of waiting for corporations that are seeking eyeballs and leveraging their funding for good, he’s building a funding source that actively seeks the next project that needs to go viral. Some of his notable work includes the Giant Plastic Tap which used trash from the slums of Kibera, in Nairobi, Kenya, to demand that corporations #TurnOffThePlasticTap. The Giant Tap was displayed prominently when 193 different countries and 1,500 delegates came together at UNEA 5.2 in 2022 to discuss what was then termed the “Paris Agreement For Plastics” and was eventually used in the United Nations official Plastics Report while raising over $100,000 for the Human Needs Project. Recently he installed a grand sculpture at the Highline in New York City in collaboration with Kiehl’s to raise awareness and drive adoption of refillable products in the beauty world. Von Wong, along with a large community of volunteers, collected and assembled 2 tons of plastic bottles into a “single-use hydra”, seen by nearly 300-thousand visitors and close to 3 million social impressions for their message of #DontRebuyJustRefill…but as he points out in this conversation, most of the people on the High Line don’t have the leverage to change the system - which is why he seeks to place his epic art in places where the system changers meet. I learned about Benjamin's work through his wonderful talk at Creative Mornings (a global, IRL community of creatives that hosts monthly talks all around the world). His presentation spoke to some beautiful topics - like the importance of nurturing the conditions of success (like inner narratives and cultivating community) vs chasing success, and the notion of sifting your feelings from reality when it comes to deciding what is enough - personally, financially, and in the work - ie, is my work having enough impact? Von Wong shared the ways in which he’s rewriting his inner narrative to balance his personhood and his purpose or impact. I found the talk profoundly moving and beautiful and highly recommend watching it. In this conversation, you’ll find: Ruminations on Creationships - relationships that exist to co-create something wonderful together (4:09) The Importance of an Interface or a Container to foster Conversation (7:47) Benjamin’s perspectives on going to where the conversations are already happening to have the deepest impacts. This is certainly true for the large scale work that he creates, but it is also true for anyone looking to change a big conversation. Making people come to you vs going to them means the activation energy of change is that much lower. (13:18) Benjamin’s thoughts on Community Building and Co-creating art with a community (16:43) The polarity Benjamin is threading right now: Balancing Speeding Up (to do more work and have more impact) and Slowing Down (in order to build deeper creationships) (26:21) The difference between an Audience and a Community (32:44) The power of creating a word that summarizes and defines an idea that people flock to (which we might term the Rumpelstiltskin or Le Guin Rule (as she famously wrote in A Wizard of Earthsea “To weave the magic of a thing, you see, one must find its true name out.” (33:39) Head over to theconversationfactory.com/listen for full episode transcripts, links, show notes  and more key quotes and ideas. You can also head over there and become a monthly supporter of the show for as little as $8 a month. You'll get complimentary access to exclusive workshops and resources that I only share with this circle of facilitators and leaders. Links https://www.vonwong.com/ unforgettablelabs.com  https://www.thevonwong.com/ How I made plastic pollution more shareable with a Mermaid and 10000 plastic bottles - 3/3 https://creativemornings.com/ Benjamin Von Wong Featuring Possibly Poet: "Is activism sustainable?"
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May 15, 2024 • 1h 6min

Leadership is Designing Moments of Impact

Lisa Kay Solomon and Chris Ertel talk about facilitative leadership and designing strategic conversations for impactful moments. They explore the Five Core Principles of Moments of Impact and the importance of clarity, simplicity, and adaptability in conversations. The podcast discusses the role of strategic vision in business strategy and creating productive learning environments through balancing structure and anti-structure.
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May 7, 2024 • 1h 9min

The Problem with Change and the Power of Stability, Humanity and Praise with Ashley Goodall

Leadership expert Ashley Goodall delves into the misconceptions around change, emphasizing the power of stability over constant upheaval. He discusses the importance of specific praise in fostering team growth and highlights the value of creating a stable foundation for organizational success. Goodall's insights challenge traditional notions of leadership and feedback, offering a refreshing take on human performance within large organizations.
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Apr 29, 2024 • 57min

Reunion: Leadership and Creating a Culture of Belonging

Rabbi Tarfon said: The day is short, and the work is plentiful…It is not your duty to finish the work, but neither are you at liberty to neglect it. (Pirkei Avot 2:15-16) My conversation today with Jerry Colonna closes with him paraphrasing this powerful notion - and the work we are discussing is the work on yourself and the work to create a better world - one where everyone feels like they truly belong. In a world where many organizations are retreating from Diversity, Equity, Inclusion and Belonging initiatives, I’m grateful that Jerry is leaning into this conversation. I see the work of antiracism as firmly in the realm of what my peoples call Tikkun Olam, repairing the world. It’s absolutely essential that men in positions of power and especially men who present as White, do not neglect this work.  Jerry is a graduate of Queens College and a Brooklyn native. Jerry helps people lead with humanity and equanimity. His unique blend of Buddhism, Jungian therapy, and entrepreneurial know-how has made him a sought-after coach and leader, working with some of the largest firms in the country. In his work as a coach, he draws on his experience in Venture Capital as Co-founder of Flatiron Partners, one of the most successful early-stage investment programs. Later, he was a partner with J.P. Morgan Partners, the private equity arm of J.P. Morgan Chase. As a partner with J.P. Morgan Chase, Jerry launched the Financial Recovery Fund with The Partnership for the City of New York, a $10 million-plus program aimed at creating grants for small businesses impacted by the attacks on the World Trade Center. Along with a strong commitment to the nonprofit sector, Jerry is the author of two books: REBOOT: Leadership and the Art of Growing Up (2019) and REUNION: Leadership and the Longing to Belong. (2023) Reboot was met with critical acclaim, stirring up a big question in the hearts and minds of people: “How have I been complicit in creating the conditions I say I don’t want?” Jerry’s second book builds on this question, asking us what benefit we get from the conditions we say we don’t want - the systems of oppression that those who have eyes to see, can see. Reunion is a highly personal book that asks us all to examine our history of longing to belong - and the ways in which we have been excluded or excluded others. Key Threads in the Conversation We discuss Jerry’s Journaling practice and how it is an essential conversation he has with himself, each morning. We explore what it means to be a “good man” - and how in his first book, REBOOT, he questioned whether he was a good man, while in REUNION, he built upon the assumption that he is a good man and explored (and expanded) what it means to be a good man in a world where there is division and polarization. And I get Jerry to coach me on one of my favorite questions: understanding the disowned parts of ourselves, exploring the reasons behind disconnecting from them, and the importance of integrating them back without denying them - very much in line with the process of REUNION. All while working to authentically grow in ways that matter, without self-abuse or denial. Those parts of ourselves we wrestle with wrestle back at us. Many leaders I coach want to be feel or been seen as more or less of some quality or another - they, like so many of us, feel they must be other than they are in order to belong. In my experience, fighting against our parts without understanding and loving them is a losing battle. Jerry asks us to understand the stories behind our self doubt, and to honor the ways that part of us has sought to care for and protect us in the past. I find great empathy and lovingkindness in spending time nurturing my denied parts and my clients do, too. I’m so grateful to absorb Jerry’s approach to self-integration, and to expand our inner work towards creating not just a life we love, but a world we want to live in. Head over to theconversationfactory.com/listen for full episode transcripts, links, show notes  and more key quotes and ideas. You can also head over there and become a monthly supporter of the show for as little as $8 a month. You'll get complimentary access to exclusive workshops and resources that I only share with this circle of facilitators and leaders. Links Reboot Jerry’s profile at Reboot Some other solid interviews with Jerry: On Being with Kista Tippett: Can you really bring your whole self to work? Noah Kagan, from AppSumo, interviewing Jerry on being a better human and a better leader
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Apr 15, 2024 • 49min

The Intentional Conversations that Build Powerful CoFounder Relationships

My guests today are Rei Wang and Anita Hossain, Co-founders of coaching platform The Grand, which was seed funded by Alexis Ohanian’s firm Seven Seven Six in 2023. Rei is the Chief Product Officer and Anita is the CEO. I met Rei ages ago, in her early days in NYC at General Assembly, where she worked as a Product Manager and Global Community Lead, developing educational opportunities for students. And I was excited to interview her about her work as the CEO of the Dorm Room fund at First Round Capital a few years back to get her perspectives around the intersection of community and product design…especially when the community IS the product. Check out that conversation here. Rei cultivated a vibrant startup ecosystem, mentoring over 250 entrepreneurs on various aspects of business management and fundraising. Their leadership garnered recognition, including the Forbes 30 under 30 award. Rei and Anita met during their time at First Round Capital, where Anita was the Head of Knowledge. While there, she helped hundreds of entrepreneurs connect deeply and vulnerably, to share their concerns and to learn from each other. Anita was also an executive coach with the renowned coaching firm, Reboot, and is a certified Neuro-Linguistic Programming Practitioner. Key Advice for Working Through Challenges Prevention is first and foremost! Speak early and often to reduce buildup, bottling up and boiling over of tensions Make feedback about actions and behaviors, not about the person or their personality Rei suggests that using a simple framework like SBIO is a great way to frame feedback. (Situation or data, the Behavior you see, the Impact it has on you, and the Opportunity for improvement or transformation) Make sure feedback conversations are two-sided, with both partners regularly asking for and offering feedback Anita underscores the importance of Co-Creation of resolutions to challenges instead of telling someone to be different. Working on these tensions with a sense of collaboration can lead to reduced defensiveness. Head over to theconversationfactory.com/listen for full episode transcripts, links, show notes  and more key quotes and ideas. You can also head over there and become a monthly supporter of the show for as little as $8 a month. You'll get complimentary access to exclusive workshops and resources that I only share with this circle of facilitators and leaders. Links The Grand My previous conversation with Rei Wang
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Feb 20, 2024 • 54min

From Transaction to Participation

James Rutter, CCO at COOK, talks about fish pie, citizenship, and participation. He emphasizes leadership grounded in play and community. Discusses insights from Peter Block's book and working with Jon Alexander. Highlights the importance of moving away from consumerism and fostering engagement for a meaningful collective vision.
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Feb 5, 2024 • 57min

Divorce by Design - Shifting the Default Conversation with Suzanne Vickberg

Today I share my conversation with Suzanne Vickberg, aka Dr. Suz. She is a social-personality psychologist and a Research Lead at Deloitte Greenhouse. Along with her Deloitte Greenhouse colleague Kim Christfort, Suzanne co-authored the best-selling book Business Chemistry. But there’s another type of Chemistry - or Alchemistry - that I sat down to talk to Dr. Suz about - shifting the default track of a conversation from protection and opposition to collaboration, Some years ago I interviewed Dr. Elizabeth Stokoe, a Professor of Social Interaction at Loughborough University, who speaks in her book Talk about conversations as having a landscape or a “track” that participants asses and orient to rather quickly…and that we glide down that track, while we monitor the texture of that landscape, and navigate the bumps in the road…so that we can keep things on safely on track. Check out our podcast conversation here and her TEDx talk here. In the opening quote to this podcast, you can hear Dr. Suz describing this process of “landscape orienting” happening very rapidly in a divorce context. Knowing the default path is very helpful when navigating a “hello, how are you?” kind of “small talk” conversation in a non-wierdo-way. Knowing the default track can help make things smooth and easy…when you’re visiting the store, or a bowling alley. And when you don’t know the basics of the track, things can be hard - Doing simple things in a different culture can be surprisingly slippery to navigate when you don’t know the basics of the track.  But sometimes the default path can be extremely detrimental - especially when the default is ineffectual or becomes unconscious and habitual - we keep doing things out of rote, not intent. In business, a common default/habitual conversational path is looking at an underperformer and putting them on a Performance Improvement Plan in order to be able to fire them more easily, A non-default, more conscious conversation is taking the time to learn *why* they are underperforming and helping them actually transform themselves, their work performance and their lives….and in the process deeply benefiting the company and even the community. Seems impossible, right? Or grandiose? Carol Sandford, in her book about Regenerative Business talks about an organization that did just this… a manager discovered that a chronically underperforming and late employee was just functionally illiterate. That employee, once they felt safe to share more, helped that manager learn that many of their employees were facing similar issues. Instead of a PIP, this employee got literacy training, and became an advisor to a new literacy program developed inside the organization, which spread out to the larger community, in ripples of growth and transformation. That is a *non* default conversation - turning a PIP conversation into a community-transformation conversation. On a micro-scale, Dr. Suz’s book tells the story of rethinking or re-designing the “default track” for a very, very common conversation - Divorce. When that word gets said out loud, people find lawyers, put up a shield, and start digging trenches.  There is a better way! It takes effort to deeply empathize with your “opponent” in a difficult conversation. It takes patience and imagination to collaborate with your “opponent” to design a win-win scenario.  But the default design for divorce doesn’t usually create ideal outcomes…just conventional ones. It’s possible to create something better than you can imagine if you create the space for a transformational conversation. Dr. Suz helps break down how “design” in these situations just means really understanding the REAL problem we’re solving and what our IDEAL outcome really could look like… BEFORE we jump to solutions. Also check out my podcast conversation with Adam Kahane, author of, among many other amazing books, the book Collaborating with the Enemy - which is what I know a divorce can feel like. Some of his perspectives take this “divorce by design” mindset into the broader business and strategy arena. Enjoy this conversation as much as I did…and think about how you might transform the most challenging conversations in your life and work. With more conscious creativity and intention, with empathy and collaboration…with more design you can create more of what you really want, just like Dr. Suz did for her own divorce and for her own life. Head over to theconversationfactory.com/listen for full episode transcripts, links, show notes  and more key quotes and ideas. You can also head over there and become a monthly supporter of the show for as little as $8 a month. You'll get complimentary access to exclusive workshops and resources that I only share with this circle of facilitators and leaders. Links https://www.divorcexdesign.com/ https://www.linkedin.com/in/suzannevickberg/ https://www2.deloitte.com/us/en/profiles/svickberg.html https://theconversationfactory.com/podcast/facilitating-breakthrough-with-adam-kahane

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