

Leadership Next
Fortune
Something big is happening in the world of business. CEOs increasingly say their jobs have become less about giving orders, more about inspiring, motivating, setting a north star. They are taking the lead on big issues like climate change, worker retraining, and diversity and inclusion. They are under pressure from employees, customers and investors not just to turn a profit, but to prove they are doing good in the world. And in the process, they are fundamentally redefining the relationship between business and society. Join Fortune Executive Editorial Director Diane Brady and Editorial Director Kristin Stoller as they engage global leaders on the insights, experiences and issues you need to know.
Episodes
Mentioned books

Jul 30, 2024 • 31min
Why Kellogg's Became Kellanova
Frosted Flakes, Froot Loops and Raisin Bran. These are just a few of the popular cereals that made the Kellogg Company a global leader in breakfast. But over the decades Kellogg's has expanded far beyond cereal into a snack powerhouse as well, with brands like Pringles, Pop-Tart's and the fan favorite Cheez-It crackers. Trouble is, while its snack business was growing quickly, its cereal business was in decline. Last year, Kellogg's split in to two companies. Its North American cereal business is now a standalone company called WK Kellogg Co, and its snack brands and international cereals are run out of the newly formed Kellanova company. On this week's episode of Leadership Next, Kellanova CEO Steve Cahillane talks to Diane about the tough choice to separate the companies, why Pringles are a hit overseas, and the love affair between Cheez-It and Taco Bell.Leadership Next is powered by Deloitte.

Jul 23, 2024 • 28min
What Kendra Scott’s Employees Taught CEO Tom Nolan About Being A Better Leader
Kendra Scott started her jewelry company with $500 in 2002 out of her house in Austin. Today it’s a billion-dollar jewelry brand with both mass-market and premium lines and hundreds of retail stores across the country. On this week's episode of Leadership Next, Diane Brady talks to Kendra Scott CEO Tom Nolan about the company's growth plans, his unlikely path to the CEO role, the process of taking over for a founder, and what being CEO of a female dominant company has taught him about leadership.Leadership Next is powered by Deloitte.

Jul 16, 2024 • 36min
Inside Sephora’s Plan To Win At Retail In The Age Of Beauty Influencers
Artemis Patrick, President and CEO of Sephora North America and the first woman in this role, shares insights on modernizing beauty retail. She highlights the growing influence of beauty influencers and social media platforms like TikTok and Instagram. Patrick discusses the importance of diversity, equity, and inclusion in retail, alongside Sephora's technological innovations like skin scanning tools that enhance in-store experiences. Her personal journey from foster care to leadership brings a unique perspective on empathy and resilience in the beauty industry.

Jul 9, 2024 • 35min
Klarna’s CEO Is Taking On Giants Visa and Mastercard with Gen Z–Approved Buy-Now, Pay-Later Offerings
If you shop on the internet, you’ve probably seen Klarna—and its buy-now, pay-later installment offers—when shopping at major retailers like Bloomingdale's, Foot Locker, or Sephora. The company’s plans allow shoppers to break up purchases into four equal payments, with no interest. Klarna CEO Sebastian Siemiatkowski says installment plans fill a gap in the market, allowing customers some payment flexibility without the interest and fees found with typical credit cards.But Klarna does much more than just installments. On this week’s episode of Leadership Next, Michal and Diane Brady talk to Siemiatkowski about Klarna’s early adoption of AI, why the company also offers credit cards, and its growth plans.Leadership Next is powered by Deloitte.

Jun 25, 2024 • 34min
How Warby Parker Went From Disruptor To Incumbent
Neil Blumenthal and Dave Gilboa started Warby Parker as a business school project in 2010. The premise was simple: shake up the old-line optical business by selling frames online, and at a lower price than traditional retail. Today, Warby Parker is one of the biggest players in optical, a robust online business leveraging e-commerce but with a growing retail footprint of some 250 stores as well.On this episode of Leadership Next, Michal talks to Neil and Dave about Warby Parker's founding story, changing consumer behavior, and how to remain innovative as a company matures beyond startup mode.Leadership Next is powered by Deloitte.

Jun 18, 2024 • 30min
How GE Appliances Made Nugget Ice Into Big Business
GE Appliances started making products for cooking and heating way back in 1907. Today, it’s one of the largest manufacturers of appliances in the U.S. On this episode of Leadership Next, Alan and Michal talk to GE Appliances president and CEO Kevin Nolan about the company’s culture of entrepreneurship, keeping up with changes in consumer behavior, and why “nugget ice” has become a game changer.Leadership Next is powered by Deloitte.

Jun 11, 2024 • 23min
How BNY, The Bank Founded by Alexander Hamilton, Stays Innovative
Its origin story dates back to the birth of the United States. Today, some 240 years later, Bank of New York—the bank founded by Alexander Hamilton—is a global giant that powers large swaths of the worldwide financial system.On this week's episode of Leadership Next, Alan talks to BNY CEO Robin Vince about cybersecurity, how to build an enduring company culture, and how a 240-year-old firm innovates for the future.A note for listeners: This interview was recorded before BNY Mellon rebranded as BNY. Leadership Next is powered by Deloitte.

Jun 4, 2024 • 28min
What USAA Learned From The Pandemic
In 1922, 25 military veterans came together to start USAA. At the time, military families were having difficulty getting car insurance. Fast-forward to today, and USAA provides insurance and financial services to millions of veterans and their families. This clear mission, says CEO Wayne Peacock, has actually helped the 102-year-old company remain innovative.On this episode of Leadership Next, Peacock talks to Alan and Michal about inflation’s impact on the insurance and housing sectors, hiring military veterans, and how early investments in technology gave USAA an advantage during the pandemic.Leadership Next is powered by Deloitte.

May 28, 2024 • 44min
How Lyft's Customer Focus Has Helped It Compete Against Rival Uber
When David Risher became CEO of Lyft in 2023, he realized the ridesharing company had a speed problem. At the time, it took Lyft cars on average four extra minutes to arrive compared to wait times for cars from Uber, its main competitor. A year later, thanks to onboarding many more drivers onto the Lyft platform, the difference is down to 10 seconds. On this episode of Leadership Next, Risher chats with Alan and Michal about innovation in ridesharing and Lyft's customer-centric focus, including new features designed to make women drivers and passengers feel safer when they use the platform. For Risher, transparency isn't just a buzzword: His work email is readily publicized and drivers often reach out directly with feedback. He also makes a habit of driving Lyft cars every six weeks, an opportunity to hear from customers directly as well. Leadership Next is powered by Deloitte.

May 21, 2024 • 35min
Volvo Cars CEO Jim Rowan Shares Valuable Lessons Learned From Apple and Google
Volvo Cars has an ambitious goal of going all electric by 2030. But, according to CEO Jim Rowan, the EV push won't be linear. Major population centers are way ahead of rural communities, both in the U.S. and globally when it comes to things like charging infrastructure, critical for the move away from gas-powered cars.Rowan became CEO of Volvo Cars in 2022 after a long career in tech, including stints as the CEO of Dyson and COO of Blackberry. He says Volvo's market position as a premium brand gives it a distinct advantage in a crowded field. On this episode of Leadership Next, Alan and Michal talk to Rowan about innovation in automotive, China's EV-manufacturing infrastructure, and Volvo's 70-year history bringing Scandinavian design sensibility to the U.S. car market.Leadership Next is powered by Deloitte.


