It all depends

Join Erika Villarreal, a seasoned Customer Success Manager, as she shares her wealth of experience in enhancing customer satisfaction. She discusses the evolving role of CSMs in tech firms, focusing on data-driven approaches and effective communication. Discover how collaboration with sales teams can uncover growth opportunities. Erika also covers essential calendar management tips and reflects on lessons learned from challenging customer relationships. Tune in for practical strategies that can transform customer success management!

In this conversation, Valeriya Titlinova, a seasoned Customer Success Manager at SAP, brings her unique flair to the world of customer relations. She discusses her creative strategies for enhancing customer experiences and the importance of tailored communication. Valeriya emphasizes engaging senior stakeholders to elevate conversations and shares her insights on navigating the challenges of customer success management. With her background in blending creativity with tactical precision, listeners will discover actionable tips for building lasting client relationships.

In this 2nd episode, we bring to you Cinthia Silva, a seasoned Customer Success Manager at Nasdaq, one of the world's leading stock exchanges. She shares her expertise on how she helps clients thrive in the fast-paced world of finance, offering valuable insights into building and maintaining strong customer relationships. Discover the strategies and tips that can drive success in this dynamic industry. Check out Cinthia's LinkedIn Check out Prash's LinkedIn

🎙️ Welcome to It all depends podcast 🎧 Join experienced CSMs as we go beyond theory to provide actionable insights! Discover collaboration with Sales, daily habits, Inbox/calendar management, overcoming challenges, learning from failures, and more. Get ready to level up your CSM career! Tune in now! 🚀