Insights for IT Negotiations

ServiceNow beat guidance and consensus in Q1 FY20 with subscription revenue growing 34%, reaching $995M. ServiceNow’s success is largely tied to the significant growth in the number customers that have expanded their portfolios and are now paying over $1M per year. There has been increased adoption of key products including but not limited to ITSM Pro, HR Service Delivery, and CSM. In this podcast, Adam Mansfield shares what this impressive quarter means for enterprises and what enterprises interested in becoming a new ServiceNow customer (or adding new products) need to do to prepare for ServiceNow’s revamped sales playbook. Host: Adam Mansfield: https://bit.ly/3rPGp8r ServiceNow Commercial Advisory Services: https://bit.ly/3ls6VDt

The coronavirus pandemic has forced companies to seek financial relief in any way they can. Given the sizable spend tied to IT, many organizations start their cost reduction initiatives with a focus on cloud vendor spend. This is an opportunity for cloud vendors to lean into the relationship and provide win-win support. In this podcast, Adam Mansfield shares the most frequent requests he hears enterprise customers asking of their IT and cloud vendors.

With all the changes in the market, Oracle is poised to dominate, so long as they are willing to adapt, evolve and potentially trailblaze. Jeff Lazarto, UpperEdge’s Oracle’s Practice Leader, discusses a few of these steps Oracle can take, starting with consolidation of their cloud appications as one business. Bringing in a single, true applications leader, could inturn bring in the additional talent they need to develop applications similar to how Microsoft has done under the helm of Satya Nadella. Host: Jeff Lazarto: https://bit.ly/37eCXdN Oracle Commercial Advisory Services: https://bit.ly/3jdtF7p Related Blog: https://bit.ly/3ijfPkH

As the coronavirus pandemic wreaks havoc on the economy, companies are understandably scrambling to reduce costs where they can. But prematurely engaging IT vendors without a well-thought-out plan can cause irreparable harm to your relationships - with both your internal stakeholders and your vendor partners. In this podcast, Practice Leader, Len Riley, shares the lessons he learned when he led cost optimization initiatives at CVS Health during the 2008 financial crisis and discusses the critical internal work that has to be done before engaging the vendor community. Understanding the priorities of internal stakeholders in times of a crisis is an essential step to take before engaging vendor partners. Len covers each of the internal stakeholders you should consider, his prospective on their priorities, and how to navigate these relationships to prepare successful cost-reduction strategies. Host: Len Riley: https://bit.ly/3fqLI99 IT Cost Optimization Advisory Services: https://bit.ly/3fnRloI

Javier Soltero, the General Manager and VP of G Suite at Google, recently reported that Google now has 6 million paying business customers. In February of 2019, Google had 5 million paying users and 4 million the year before. Announcements like this further demonstrate the success Google is having in penetrating businesses and gaining adoption. Microsoft is also well aware of Google’s success and has been approaching their base of customers and doing whatever they can to keep Google out. In this podcast, Adam Mansfield, shares his perspective on what this all means for enterprises and what you should expect from Google and Microsoft moving forward.

On March 30th, Oracle announced that they are offering free online training and certification courses for Oracle cloud infrastructure and Oracle Autonomous database. Oracle doesn't often offer free resources of this nature but this comes in the midst of shelter-in-place orders and lockdowns around the globe. Oracle customers can take advantage of Oracle's free training now through May 15th. To learn more and start your free training, visit Oracle.com. Host: Jeff Lazarto: https://bit.ly/37eCXdN Oracle Commercial Advisory Services: https://bit.ly/3jdtF7p

Microsoft made a few announcements earlier this week that were all centered around their all-in cloud bundle, Microsoft 365. They announced two Microsoft 365 plans for consumers (Microsoft 365 Personal and Microsoft 365 Family) as well as a consumer edition of Teams which will be coming later in the year. Lastly, Microsoft rebranded the Office 365 solutions for small to medium-sized business as “Microsoft 365” solutions. During this podcast, Microsoft Practice Leader shares his thoughts on what this means for consumers but also how these announcements will ultimately impact enterprise customers. Host: Adam Mansfield: https://bit.ly/3rPGp8r Microsoft Commercial Advisory Services: https://bit.ly/2V78ADX Related Blog: https://bit.ly/3C5y597

How is the Coronavirus impacting the SaaS market? This can be an opportunity for SaaS providers to step up, be leaders and demonstrate the true partnerships they have with their clients and employees. Workday has taken the initial step of paying a cash bonus to their employees, equalling two weeks of pay or roughly $80M. This was a pretty bold move as they are relatively small in comparison to their competitors, Oracle, SAP and Microsoft. Following suit, Marc Benioff announced that Saleforce would not being conducting any significant layoffs for at least the next 90 days and encouraging other CEOs to make the same 90 day pledge. Equally important—will these companies do right thing with their customers? Jeff Lazarto UpperEdge’s Oracle Practice Leader discusses some measures that are underway.

Microsoft announced that they have renamed their firstline worker (deskless) worker products, Microsoft 365 F1 and Office 365 F1. As of April 1, 2020, they will be known as Microsoft 365 F3 and Office 365 F3. Microsoft also announced that there is going to be new “lighter” Microsoft 365 F1 available to the market and Teams (which is included in these firstline products), will have additional functionality included. In this podcast, Adam Mansfield, our Microsoft Practice leader, provides more details regarding the changes and provides his thoughts on what this all means for Microsoft enterprise customers. Host: Adam Mansfield: https://bit.ly/3rPGp8r Microsoft Commercial Advisory Services: https://bit.ly/2V78ADX

Workday added 11 new Fortune 500 companies, about 45% of the Fortune 500 are now HCM customers, which comprises about 60% of the Fortune 50. Jeff Lazarto, UpperEdge’s practice leader breaks down Workday’s Q4 fiscal year 20 results, and talks about whether Workday’s HCM cloud solution could replace Oracle’s and SAP’s solutions. Host: Jeff Lazarto: https://bit.ly/37eCXdN Workday Commercial Advisory Services: https://bit.ly/3jhUk30