Microsoft Innovation Podcast

Mark Smith [nz365guy]
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Oct 15, 2024 • 45min

AI Agents and the Future of Customer Service

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/609Ever wondered how a seven-day water-only fast might change your life? Join us on the Ecosystems Show as we recount a personal journey through fasting and the unexpected results, including an emergency flight diversion due to a medical incident. We unravel the humorous chaos of maintaining continuity during back-to-back recordings while highlighting the weight loss and wellness insights we gained. As we share our experiences, we delve into the different fasting impacts on men and women, offering valuable considerations for those curious about this wellness trend.Shifting gears, we explore the fascinating realm of AI and technology, focusing on the concept of agentic systems. Imagine AI agents as your personal assistants, navigating complex customer service scenarios with ease, armed with all the relevant information you might need. We compare these intelligent systems to traditional roles like travel agents, pondering how the creators' management styles might shape their decision-making processes. The potential for AI-driven solutions to innovate customer loyalty in commoditized industries is astonishing, as they focus on price optimization over brand fidelity.We tackle the evolution of AI interfaces, drawing attention to controversial practices by companies like Ryanair and Spark. With recent advancements in AI tools such as ChatGPT and Microsoft's Copilot, we explore how a unified UI could revolutionize interactions across various enterprise applications. Envision intelligent agents anticipating your needs, managing daily tasks, and even optimizing your grocery shopping experience. As we reflect on the transformative power of AI, our conversation paints a picture of an intriguing future where AI seamlessly integrates into our lives, reshaping software asset management and customer experiences.This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Oct 14, 2024 • 33min

Unlocking Microsoft Office Potential with Jennifer Buchholz - Excel, Loop, and the Power Platform

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/608  Unlock the hidden power of Microsoft Office tools with insights from Jennifer, an Excel virtuoso and owner of Excel and Flourish. Jennifer's journey from Milwaukee brings a refreshing perspective on how foundational tech skills can open doors to tech-centric careers, especially for those looking to transition from physically demanding jobs. Her personal passions for food, family, and travel enrich her approach to simplifying Excel and other tools, making tech more accessible and less intimidating for everyone.Get ready to redefine digital collaboration with an in-depth look at Microsoft Loop and Planner. Discover how these tools seamlessly integrate traditional design methodologies with cutting-edge technology to boost creativity and productivity. We explore how Loop's capabilities enhance communication across platforms like Teams and Whiteboard, while Planner keeps tasks organized, taking cues from the Checklist Manifesto to minimize errors and maximize efficiency. Jennifer also shares insights on Microsoft's ongoing enhancements to their planning tools, aiming to clear the confusion often felt by users.Unleash the full potential of the Microsoft Power Platform with stories of innovation featuring tools like Sway, ClipChamp, and PowerPoint. From crafting visually compelling business proposals with Sway to leveraging ClipChamp's AI-driven transcription for dynamic training videos, these tools are revolutionizing workflows. Jennifer recounts the transformative experiences with Power Automate and Copilot, showcasing seamless integration for heightened productivity. To top it all off, a special guest appearance by an NZ365 Business MVP provides additional insights, making this episode a treasure trove of actionable knowledge and inspiration.This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Oct 9, 2024 • 20min

Anitha Eswaran's Journey: AI-Driven ERP

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/607   Discover how Anitha  Eswaran, a celebrated digital architect from Sonata Software Europe, has pioneered her journey to being named an MVP in the ERP AI category. With nearly two decades of experience in Microsoft CRM and AXEPTA, Anitha's story is one of transformation as she embraces AI within Dynamics 365 Finance and Operations. She shares her experiences of integrating AI into ERP systems, the evolution of Dynamics F&O with game-changing features like co-pilot, and the AI-driven automation of business processes. Anitha opens up about her blogging journey, inspired by her husband's unwavering dedication, and how her family life, including raising twin boys and experimenting with Indian and UK-inspired vegetarian dishes, intertwines with her thriving career.This episode also casts a spotlight on the technical complexities and triumphs of working globally with Sonata, a Microsoft ERP gold partner. Tune in as we unpack the significance of frameworks like the Application Integration Framework and their role in connecting external systems to ERPs. Anitha's passion for sharing knowledge reflects in her community engagement and blogging, which ultimately garnered her MVP recognition. As we conclude, join me, Mark Smith, also known as the NZ365 guy, in expressing gratitude to Anitha for her invaluable insights into the dynamic world of business applications. This is an episode filled with inspiration and valuable lessons from a stalwart in the tech industry whose journey continues to motivate many.OTHER RESOURCES: Microsoft MVP YouTube Series - How to Become a Microsoft MVP 90 Day Mentoring Challenge - https://ako.nz365guy.com/NewsLetter: https://www.linkedin.com/newsletters/7157714713630396420/This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Oct 8, 2024 • 44min

Exploring Cybersecurity Economics, AI Evolution, and Responsible AI Practices

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/606Prepare yourself for an eye-opening exploration as we uncover why cybercrime could be the world's third-largest economy. Tune in to hear Ana, Andrew, William, and Chris's exhilaration over Trevor Noah's enlightening talk and Vasu Jakal's captivating cybersecurity panel, where we unravel the staggering statistic of 4,000 cyberattacks per second. Discover the vital importance of zero trust policies and proactive security measures in a world where AI-driven threats are ever-evolving.Imagine a future where AI agents handle tasks with the finesse of seasoned travel experts. Our latest discussion takes you through the evolution of AI from basic automation to the sophisticated orchestration of agents capable of independent action. We dive into the importance of data accuracy to prevent chaos and highlight the potential of orchestrators and agent chaining as powerful tools for optimizing intelligent systems, transforming the way we work.As we navigate the complex waters of Responsible AI, we focus on balancing technology with ethical practices and human elements. Learn about the implementation of Responsible AI waivers and tools like Co-pilot Studio that manage liability and ethical AI deployment. Join us as we contemplate the challenges of managing personal data, the rise of deepfakes, and the broader implications of AI through insights from Kai-Fu Lee's "AI 2041." Our conversation wraps up with a call for feedback and innovation to enhance software estate value, inviting you to be a part of this transformative journey.This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Oct 7, 2024 • 32min

Enterprise-wide solutions on the Power Platform at Network Rail with James Connelly

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/605What parallels can be drawn between marathon training and strategic implementation in a corporate setting? Join us as we unravel this intriguing correlation through the remarkable story of James Connelly, the Power Platform Technical Lead at Network Rail. James opens up about his journey from overcoming a severe head injury in 2021 to participating in the London Marathon for Headway, a brain injury charity. His narrative is one of perseverance and balance, blending a passion for health and fitness with a love for social activities. From savoring the best chicken wings at Chicken George to enjoying trips to Ibiza, James's personal story is both inspiring and relatable. In our conversation, we delve into the world of Network Rail and its integration with the Power Platform, particularly accelerated by the pandemic. James provides insights into managing strategy, governance, and security, emphasizing the importance of proper governance and community building. Discover how Network Rail has empowered its internal makers and developed skilled low-code developers through apprenticeship schemes. Whether you're interested in the technical aspects of the Power Platform or personal tales of resilience, this episode offers valuable lessons and inspiration for all listeners.This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Oct 2, 2024 • 21min

Marko Totovic's Approach to Excelling in Dynamics 365, Freelancing, and Personal Passions

FULL SHOW NOTES  https://www.microsoftinnovationpodcast.com/604 Ever wondered how to successfully juggle a demanding career, freelancing gigs, and personal passions? Join us as we sit down with Marko Totovic, a Partner Technology Strategist from Serbia, who not only excels in his role at Companial but also manages to be an MVP in the Dynamics 365 and Power Platform community. Marco shares the secret sauce to balancing his professional and personal lives, including his love for tennis, guitar, and Serbian cuisine. His journey is a masterclass in multitasking, proving that you can indeed have it all without compromising on quality or commitment.  Ever wondered how to successfully juggle a demanding career, freelancing gigs, and personal passions? Join us as we sit down with Marko Totovic, a Partner Technology Strategist from Serbia, who not only excels in his role at Companial but also manages to be an MVP in the Dynamics 365 and Power Platform community. Marco shares the secret sauce to balancing his professional and personal lives, including his love for tennis, guitar, and Serbian cuisine. His journey is a masterclass in multitasking, proving that you can indeed have it all without compromising on quality or commitment. Gain insight into the path of becoming an MVP, where Marco offers a transparent look into the ecosystem of freelancing in the Power Platform and Dynamics 365 space. From the joys of sharing knowledge at global conferences to the crucial importance of being upfront about your capabilities, Marco's experiences are both enlightening and inspiring. Whether you're looking to enhance your career, navigate the complexities of freelancing, or simply find better balance in your life, this episode is packed with actionable advice and real-world stories that promise to resonate deeply with our listeners. OTHER RESOURCES: Microsoft MVP YouTube Series - How to Become a Microsoft MVP 90 Day Mentoring Challenge - https://ako.nz365guy.com/This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Oct 1, 2024 • 38min

From Free Licensing Myths to Responsible AI Practices

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/603What if you could personally message high-level Microsoft employees at a conference? Join us on an exciting journey as we gear up for our much-anticipated Vegas conference. We’ll explore the humorous contrasts between colleagues' online personas and their real-life appearances, and the cultural nuances in communication styles, from the bluntness of Eastern European interactions to the English penchant for politeness. Get ready for our session on the "fallacy of free licensing for the Power Platform" and discover how the latest Microsoft releases are incredibly relevant to our discussion.Remember the early days of social media etiquette? We reminisce about those times and then shift gears to the launch of Mark Cloud Lighthouse Learn, a platform promising robust content on ecosystem architecture and AI within the Microsoft enterprise. Plus, we spotlight the newly released white paper, "Ecosystem-Oriented Architecture in the Public Sector," full of insights that extend beyond just the public sector. Anna shares her expert take, emphasizing the importance of contextual examples from the US government to illustrate broader principles effectively.Ever wondered how cross-industry pollination can revolutionize technology strategies? We reveal how experiences from sectors like healthcare and construction can ignite innovative ideas in tech. Hear about the collaborative efforts within Microsoft teams and the updated "Crafting your Future Ready AI Strategy" white paper, packed with insights on responsible AI practices. Finally, we tackle the frustrations of impersonal LinkedIn communication, stressing the importance of genuine connections and proper digital etiquette with a dose of humor and practical advice. Tune in for a well-rounded mix of professional insights and entertaining anecdotes!This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Sep 30, 2024 • 34min

Proactive AI governance on the Power Platform with Sid Gundavarapu

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/602Ever wondered how Microsoft ensures ethical AI in its business applications? Join us as Sid Gundavarapu, a principal product manager at Microsoft, shares his remarkable journey and invaluable insights into proactive AI governance on the Power Platform. Sid brings a wealth of experience from his extensive career, starting from his early days on the CRM team to his current pivotal role in AI governance. This episode offers a unique behind-the-scenes look at how Microsoft maintains its edge in a rapidly evolving technological landscape, emphasizing the importance of ethical AI.Beyond the tech talk, Sid gives us a glimpse into his life outside of Microsoft, revealing his passions for family, food, and fun. With candid anecdotes and memorable industry moments, Sid's narrative is both engaging and inspiring. He even shares the story behind his iconic ZZ Top-inspired beard! Whether you're a tech enthusiast, a business professional, or just curious about the human side of innovation, this episode has something for everyone. Tune in for a conversation that's as enlightening as it is entertaining.This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Sep 25, 2024 • 22min

Honeywell, SAP and the Power Platform

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/601 Curious about how a Senior IT Manager balances a dynamic career across countries and cultures? Join us to hear from Mourtaza Moïse Fazlehoussen, who navigated his professional path from Madagascar to Pune, India, all while indulging his love for French cuisine and beach destinations like Goa. Discover how his multilingual abilities in Gujarati, French, and English have not only enriched his personal life but also fueled his passion for writing. Mourtaza opens up about his disciplined approach during the 2020 lockdown using the Japanese Ikigai methodology, which guided him to write a book that helps others achieve fluency in French.Mourtaza's journey from working at Honeywell in 2013 to managing an IT department for a global manufacturing giant will leave you inspired. Learn how he integrates SAP with Microsoft's Power Platform, leveraging low-code, no-code technologies for digital transformation. Mourtaza's enthusiasm for knowledge-sharing and helping others earned him an MVP nomination from a key figure in the Power Platform community. Tune in for an insightful conversation filled with personal anecdotes and professional wisdom that highlight Mourtaza's dedication and drive.OTHER RESOURCES: Microsoft MVP YouTube Series - How to Become a Microsoft MVP  90 Day Mentoring Challenge - https://ako.nz365guy.com/ This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith
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Sep 24, 2024 • 33min

Navigating Data and Strategy in the World of Power Platform

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/600 Curious to know how a simple phrase like "I appreciate you" can kickstart a conversation on reality TV and lead us into the wild world of Power Platform events? Join us for a rollercoaster ride as we share our humorous critique of "Love at First Sight" UK edition and gear up for our upcoming trip to Las Vegas. You'll hear some hilarious stories about interactions with Charles LaManna and even get a sneak peek into our unique "help signal" idea for conference conversations. We also dive into Steve Jeffrey's insightful publication from Microsoft about the Business Value Toolkit, which is all set to revolutionize how organizations measure the impact of the Power Platform.Ever wondered if your reliance on data might be overshadowing your strategic instincts? We tackle this head-on, discussing the delicate balance between data-driven decisions and the necessity of strategic judgment in both personal and business contexts. Learn why it's crucial for leaders to look beyond mere metrics and embrace strategic foresight, especially when investing in platforms like Power Platform. Plus, get inspired by a Forbes 30 Under 30 AI expert's journey to social media fame and our own challenge to develop new skills and improve concise communication. Don't miss out on our tips for navigating social media pitfalls and join us at the upcoming conference for a chance to connect in person—mention our show and your next drink is on us!This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. Accelerate your Microsoft career with the 90 Day Mentoring Challenge We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

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