GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology

In this special episode of the GAIN Momentum Podcast, we’re looking at what hotel technology vendors can do to best prepare for HITEC, happening this year in Charlotte, June 25-29, in terms of sales team preparation, marketing tactics, booth design, networking events, press releases and looking for strategic partnerships.************* LINKS & RESOURCES *************The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.  For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we interview Michael Levie, co-founder of citizenM. Levie has a wealth of hotel technology and operations experience. He was at Sonesta for 16 years and at NH Hotels for over three years, before cofounding citizenM (and acting as chief operations officer) in early 2005. Levie formally left citizenM in late 2021 after 17 years and continues to advise hotel vendors and other hospitality projects to this day through his company Smarels.************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we interview Anthony Melchiorri, author, including his latest book “Show Up”, and TV show host, including Hotel All Stars. Melchiorri has been a hotel executive for over three decades. For the past 14 years, he has been the Founder and Managing Director of Argeo Hospitality, a hotel management company based out of New York. ************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we interview Frank Pitsikalis, Senior Vice President of Strategy at Agilysys. Pitsikalis is the Founder and CEO of ResortSuite, a fully integrated hospitality management software system that was founded in 1999 and acquired by Agilysys in early 2022. From that point on, Pitsikalis has acted as the SVP of Product Strategy for Agilysys. Outside of this, Pitsikalis has been a member of the International Spa Association (ISPA) for over 15 years, assuming the role of Chairman of the Board of Directors from late 2015 to present.************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, Adam Mogelonsky and Neil Foster, fellow GAIN Advisors, discuss the nonfiction book “Generations” (2023) by Jean M. Twenge PhD and its implications for hospitality in terms of finding customers amongst Boomers, Gen X, Millennials and Gen Z, as well as how the workforce is changing amongst these generations. As background, here is the book’s description from Amazon:A groundbreaking, “lavishly informative” (The New York Times) portrait of the six generations that currently live in the United States and how they connect, conflict, and compete with one another—from the acclaimed author of Generation Me and iGen. Upending the conventional theory that generational differences are caused by major events, Dr. Jean Twenge analyzes data on 39 million people from robust national surveys—some going back nearly a century—to show that changes in technology are the underlying driver of each generation’s unique makeup. In this revelatory work, Twenge outlines key shifts in attitudes and lifestyle choices that define each generation regarding gender, income, politics, race, sexuality, marriage, mental health, and much more. Surprising, engaging, and informative, Generations “gets you thinking about how appreciating generational differences can, ironically, bring us together” (Angela Duckworth, New York Times bestselling author). It will forever change the way you view your parents, peers, coworkers, and children, no matter which generation you call your own.************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we have Richard Valtr, Founder at Mews. Valtr started Mews as a property management system in 2012 from the Czech Republic, which has since expanded to include a global team and thousands of hotels worldwide. ************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we have Brent Hayhurst, Director of Program Development at Curator Hotels and Resorts Collection. Before entering the hospitality industry, Hayhurst worked at Verizon for over nine years. He was next a senior manager for corporate marketing, digital, and sponsorship management initiatives at Hilton. From February 2021 onwards, Hayhurst has led program development and all technology matters for Curator Hotels & Resorts.************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we have Ryan King, Senior Vice President, Americas at Shiji Group.  King brings a diverse background of industry experience from both the hotel operations and the technology sides. Within the greater Washington DC area, he has held senior positions at the Sheraton Pentagon City, Sofitel Washington DC Lafayette Square, The Doyle Collection and the Phoenix Park Hotel. King was also the director of sales for TravelClick, a sales consultant for Informz and the director of strategic partnerships for StayNTouch, a Shiji Group Brand.************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we have Warren Dehan, President of Maestro PMS. Dehan has worked at Maestro PMS (formerly Northwind) since 1978, and has acted as company president over two decades. The company’s emergence as a foremost property management system provider is outlined in the episode, so give it a listen!************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we have Mark Hope, senior vice president of development at Coast Hotels. Hope started his longstanding hospitality career in the front office at Fairmont Hotels & Resorts, the Delta Vancouver Airport Hotel & Marina (now Pacific Gateway Hotel), and then The Hotel Grand Pacific. Following this, he began his now-30-years-long career at Coast Hotels as a director of sales & marketing before becoming a national director of sales, an executive director of brand development, a senior executive director of development and revenue strategy, and finally now as SVP of development.************* LINKS & RESOURCES *************For more information about GAIN, head to: https://gainadvisors.com/  Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.  Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.  Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4