To Care is Human
The Beryl Institute
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Episodes
Mentioned books
Mar 20, 2020 • 28min
A Conversation with Sven Gierlinger, Senior Vice President, Chief Experience Officer Northwell Health
How to balance the human experience in healthcare at a time of crisis? Sven Gierlinger shares his personal story and outlines his leadership plan and thought process during the outbreak of the Coronavirus (COVID-19). As the virus continues to develop rapidly, critical decisions must be made in order to save lives and support healthcare teams in the best way possible.
Mar 9, 2020 • 24min
"A Complicated Gift"
Erin Moore knew her children had a 25% chance of having cystic fibrosis and, with the birth of her son 10 years ago, her family saw that statistic come to life. Today, Erin is a leading voice in the space of patient engagement and co-design.
Feb 24, 2020 • 24min
A Conversation with Cathleen Wheatley, DNP, RN, CENP, President of Wake Forest Baptist Medical Center, System Chief Nurse Executive and Senior Vice President of Clinical Operations for Wake Forest Baptist Health
Cathleen Wheatley views her leadership role as knitting, a perfect visual for how she integrates and balances priorities such as increasing acute care needs, financial obligations, and investing back into research to improve the overall human experience in healthcare. Listen until the end, for a preview of her Patient Experience Conference 2020 keynote speech.
Feb 10, 2020 • 21min
"I don't want to touch peoples' faces" (and other myths about people without sight)
In this podcast, Curt shares candid thoughts on some "do's" and "don'ts" for engaging with people without sight. Some of it may surprise you, some of it might make you cringe and all of it will inspire you.
Jan 27, 2020 • 23min
"Bravery and Risk"
Listen to this jovial conversation and explore employee engagement from a new perspective. Should we all be making deliberate choices to do things outside of work that make us better at work? You decide, after hearing from Catherine Dale.
Jan 13, 2020 • 33min
A Conversation with Dr. Joanne Conroy, Chief Executive Officer and President of Dartmouth-Hitchcock and Dartmouth-Hitchcock Health
Dr. Conroy wholeheartedly believes in the generosity of spirit, especially as it applies to a healthcare setting. In this episode, she depicts how empowering patients with the right tools and knowledge is of the utmost importance in order to help guide them to an informed decision. Furthermore, Dr. Conroy provides examples of just how seriously healthcare providers must value the unique needs of the community they serve, while meeting patients where they are.
Dec 16, 2019 • 15min
"Clinging to that last, bottom eyelash..."
Part 2 of our conversation with Laurie Brown Kindred dives deeper into the cancer treatments she went through, her personal reaction to a changing body and reflections about how the looks of pity from strangers on the subway impacted her. These and other insights from a women who lived through cancer with grit and grace.
Dec 9, 2019 • 17min
"Just living life and then, BOOM! I have cancer."
We learn how Facebook became a powerful tool for Laurie when sharing her cancer diagnosis with friends and family. Laurie also explores how she approached sharing her cancer journey with her 3-year old twin girls.
Dec 2, 2019 • 18min
"It's an Occupation of Life to Die"
The Right to Die is a complicated and controversial topic. Kati, a passionate and loving OT, shares her story of a family asking for her guidance when the suffering had become too much. If "patient values guide clinical decisions" what does that mean in the context of euthanasia? Kati opens this conversation up for us because, if we can't talk about end of life, how can we really support those facing it?
Nov 25, 2019 • 17min
Thanksgiving ENCORE: Running Buddies
When we think about Patient and Family Engagement, we usually think of it occuring during the point of care and follow up visits. What happens when patient engagement continues well after recovery? Listen to neurosurgeon, Dr. Erik Hauck, and stroke survivor, Kara Lyven, explore the benefits of becoming "running buddies" following Kara's recovery from brain surgery. How might this relationship improve clinical care and "close the loop" for the families of both the patient and the physician?
