Beyond Rent: Exploring Property Management

Samantha Bohm from Collen AI, a vital force in property management technology, shares her insights on automation and AI. She discusses how AI streamlines tedious tasks like lease renewals and rent collection, transforming them into quicker, hassle-free processes. Samantha highlights the importance of combining efficiency with personal touch to enhance resident experiences. The conversation also touches on evolving consumer expectations for tech in property management and the pivotal role of data in refining decision-making.

While customer and resident retention is a simple concept to understand, it’s not always easy to maintain in a competitive environment.Tom Clements of Pest Share joins the podcast to discuss strategies that business owners and property managers can implement to help retain their customers and residents. Setting expectations, understanding needs, and frequent communication are key components of these approaches.Tom also expands on the importance of providing clarity when setting an expectation and how to respond if it’s not met. Further, he shares why solution-based thinking is critical to understanding issues and finding resolutions, and why hiring staff members who share this vision is crucial to your operation.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Tom Clements on LinkedIn, and Pest Share on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

The Rent Manager User Conference (RMUC) is taking place this fall. Brittany Christerson, COO of London Computer Systems/Rent Manager, joins the podcast to discuss what is offered at the conference, the benefits of attending, and what to expect from the experience.RMUC is a 4-day annual event for professionals in the property management industry to learn about all things Rent Manager, including best practices, a preview of the product roadmap, bootcamps, and roundtable sessions, the CEO keynote address, social events, networking opportunities, and much more. This event provides insight on how like-minded peers from around the world are utilizing Rent Manager and gives attendees the opportunity to meet with our award-winning Product Support team. RMUC also positively impacts each attendee’s business by sharing ways to improve time management and streamline processes. Rent Manager is customizable to fit any industry, and there are more than 70 different RMUC sessions to choose from.The conference is held in a different location each year so that our customers and vendors are able to travel to various parts of the U.S. and enjoy interesting activities specific to each region. Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Owner retention is a challenge with the average churn or attrition rate in the property management industry at about 25%. Even if you’re performing well, you can still lose clients because most owner turnover is caused by sales and not necessarily from a poor experience. There are many reasons why an owner may want to sell a property; therefore, an inherent churn rate is always possible. Lior Abramovich of Blanket joins the podcast to discuss the challenges of owner churn, data analysis, retention through maintaining relationships, and how to build your portfolio and make appropriate decisions that have a positive impact on the growth of your business.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Lior Abramovich on LinkedIn, and Blanket on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Ashli Allen and George Homoelle discuss the rise in fraud in property management, emphasizing the challenges faced with income verification processes and the need for innovative technology solutions. They highlight the benefits of utilizing pay stubs for accurate verification and stress the importance of clear communication in preventing fraud.

Mike Mulqueen from SWTCH Energy discusses the importance of EV charging stations in multifamily communities, addressing challenges in installation, maximizing charging efficiency, and managing access controls. The podcast explores the growing demand for electric vehicles, factors driving adoption, and the significance of proactive planning for fair access to charging stations.

Don Brunner, President of BRG Realty Group, discusses 20+ years in property management. Topics include tech growth, employee success, current challenges, and future growth opportunities in the industry.

Scott Jacobson from Onward Equity discusses creating investment value in property management. Topics include adding value through renovations, importance of resident care, challenges like rising interest rates and insurance costs. Emphasizes treating residents well for success in property management.

Guest Saad Shah discusses the importance of data and analytics in real estate management, highlighting how data can provide visibility, streamline processes, and improve the bottom line. The podcast explores using data warehouses, metrics, and dashboards for informed decision-making in property management operations.

The job market has changed significantly over the last five years and there’s more competition than ever for mid- to upper-level real estate positions. Even if you aren’t actively looking for a new role, being aware of interview best practices is important to ensure that your resume and LinkedIn profile are current and in alignment with one another.David Lorenzen of Southcoast Partners joins the podcast to discuss the importance of matching your LinkedIn profile experience with your resume, interview best practices, and expert tips on the most effective ways to utilize these tools to stand out to recruiters.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.You can learn more about David Lorenzen on LinkedIn and Southcoast Partners on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.