EI at Work

In a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner.   As a seasoned leadership consultant, Georgia shares why she turned to Genos International for certification. Hear about her certification journey and how she promptly used her new EI tools to tackle a hospitality client’s challenge with burnout and conflict, offering valuable insights into the transformative power of EI tools in leadership development.   Interested in Emotional Intelligence?  Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.    Enjoyed this episode?  Leave a review below and let us know!  See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

The State of EI for 2024 – what does it look like, what are the trends and what you can expect to see from Genos International this year.  Join hosts Dr. Ben Palmer and Marie El Daghl as they discuss the critical role of emotional intelligence in today's labour market, and the strategies that are shaping the future for productivity and customer service.   Ben and Marie share the Genos International 2024 priorities and the first details of the Genos International 2024 Global Conference - happening this September in Bangkok. The Global Conference is the perfect opportunity for practitioners to expand their knowledge and connect with industry experts from around the world, hear all about it in this episode.   Join Dr Ben Palmer, CEO of Genos International and other Certified Practitioners from around the world at this year’s 2024 Global Conference.   Interested in Emotional Intelligence?  Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.    Enjoyed this episode?  Leave a review below and let us know!   See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

Feeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail and hospitality sectors. Leadership Coach Christine Rumble reveals the essential micro behaviours for navigating the end of year mayhem – including taking adequate breaks to manage stress, being self-aware and practicing gratitude. Christine also sheds light on using the holiday season as an opportunity to confront difficult personal situations. Dreading sitting across from your sister at Christmas lunch? Learn how to use this time for healing, initiating authentic dialogue, being future-focused and action-oriented. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.     Enjoyed this episode? Leave a review below and let us know!    See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

Would staff come back to the office if they thought their employer would help get them out of it in time for the next train? We’re not talking an email from a manager but screens in the office on every floor, sharing train timetables to ensure people get home in time.    Angela Ferguson, Creative and Managing Director of Futurespace shares insights into one of her recent projects ‘The Works’, an experience centre for staff and clients of Reece. Reece is Australia's largest plumbing and supply business and its new home, 'The Works', is incredibly impressive and led to an increase in occupancy. Learn how the innovative design shows a genuine care for employees on a physical, emotional and social level - from monitoring hydration levels to getting them home in time for dinner.   Interested in Emotional Intelligence?  Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.    Enjoyed this episode?  Leave a review below and let us know!  See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

Discover the power of self-awareness and win-win mindsets in managing workplace conflicts. Gain insights into creating safe mediation spaces and turning conflicts into opportunities for growth. Explore the role of mediators, emotional coaching, and effective communication in resolving conflicts for a harmonious work environment.

You see the signs in hospitals. You hear automated messages on phone lines. Abuse will not be tolerated. Please treat our staff with respect. In stressful scenarios, for instance where someone has lost something or someone valuable to them, customer interactions are naturally difficult, often sensitive and without the right training can go awry. In this insightful episode of EI at Work, former General Manager People & Learning Centre of Expertise at Allianz Australia, Pierre De Villiers, shares the impact of unpredictable natural events on customer service staff and why empathy is essential in roles with high levels of emotional labour. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.  Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode.  Enjoyed this episode? Leave a review below and let us knowSee omnystudio.com/listener for privacy information.

Most business leaders know that Artificial Intelligence will disrupt their business now or in the near future. Not many are sure how or have given thought to the culture required to adopt and drive AI successfully. A culture of strong leadership, resilience and collaboration is essential to success when dealing with change and uncertainty, let alone the greatest seismic shift of our time, Artificial Intelligence.   Karl Treacher is CEO of The Culture Institute Group. He has over 25 years of global experience delivering strategic advice to tier-one brands, boards and business leaders, specialising in organisational reputation, brand, culture and experience alignment.  With a background in science, marketing, culture and leadership, Karl is also the perfect curator of the first and upcoming AI-Culture Summit. A dynamic gathering of thought-leaders and experts at the intersection of AI and corporate culture.  Join Dr Ben Palmer, CEO Genos International and Marie El Daghl, MD Chasing Albert, for a precursor of the AI-Culture Summit and invaluable insights from Karl into the relationship between AI and organisational culture.   Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.  Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode.  Enjoyed this episode? Leave a review below and let us knowSee omnystudio.com/listener for privacy information.

Most organisations and leaders don’t realise or pay enough attention to the critical role emotions play in building culture and the employee experience at work.  Instead, they focus on how people think and behave – an organisations ‘cognitive culture’. By ignoring the emotional culture, organisations and leaders are at risk of glossing over a vital part of what makes people and organisations tick.  In this podcast Teresa Callow, GM of People and Culture at The New Zealand Merino Company, shares how an understanding of human behaviour and emotional culture has been key to the New Zealand Merino Company’s competitive value proposition and success in transforming the wool industry from volume to value.  She shares her insights on how to develop an effective emotional culture aligned to business strategy, brand and growth. The results are remarkable and surprisingly more achievable than you might think. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.See omnystudio.com/listener for privacy information.

It’s time to take immediate action. The world is placing tremendous emphasis on psychological safety, and Australia has already undergone significant legal changes regarding an employer's duty of care. Breaching these regulations carries severe legal consequences, but the moral, reputational, and cultural fallout could be even worse. Don't wait any longer—prepare your organizational response now.   In this gripping episode of EI at Work, workplace health and safety expert Steve Bell, Managing Partner at Herbert Smith Freehills, shares indispensable insights on risk management, legal protection, and incident response. With engaging discussions on psychological safety, poor psychosocial cultures, and positive duties of care, this is your opportunity to stay ahead and safeguard your team and business. Act now before it's too late.  Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.  Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode.  Enjoyed this episode? Leave a review below and let us knowSee omnystudio.com/listener for privacy information.

Commit a serious crime. Go to Jail. Life Over. Right? That doesn’t have to be the way. Dr Paul Wood is living proof that you can grow through adversity. What was the crime? Murder. And as he puts it in the podcast “feel the weight of that word”. Dr Wood shares a remarkable story of Netflix proportions of his journey to becoming a Dr of Psychology. Today, he is an expert in helping people and organisations strive towards their potential and flourish through change and adversity. Paul works with everyone from senior leaders in fortune 100 companies such as Google to at risk-teens. He is a regular contributor in the media, an author, and his recently released second book, "Mental Fitness; Build your mind for strength and resilience every day" was another instant best seller. Paul’s passion for the pursuit of excellence and turning adversity to advantage comes from a deeply personal place and he uses his experience to illustrate key lessons for us all.  Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.  Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode.  Enjoyed this episode? Leave a review below and let us knowSee omnystudio.com/listener for privacy information.