Hospitality Hangout | Expert Strategies & Industry Trends from Hospitality Insiders

In the latest episode of Hospitality Hangout, Jimmy Frischling “The Finance Guy” and Sterling Douglass “The Technology Guy”, were on the road and live at MURTEC Las Vegas, where they chat with Michael "MJ" Jacober, Founder / CEO at Blanket, about the show, participating in Start-Up Alley and restaurant-technology being highlighted at MURTEC.Blanket Founder and CEO, Michael “MJ” Jacober stops by for his second time on the podcast to discuss Blanket’s mission to help multi-unit operations and frontline teams to thrive, and bring joy to their everyday work. Jacober says, “By thrive, you know, it's about communicating tasks and any and all things that need to be communicated all the way from the C-suite down to the frontline store level.” He adds, “We wanna make sure that we create a very meaningful and enjoyable experience for the frontline teams.”Jacober talks about his career in the industry and how his more than 20 years of experience as an owner operator helped him to understand the difficulties that came along with communication with the frontline staff. He shares how he was able to utilize this knowledge to develop the Blanket platform and provide solutions to store teams and operators.Jacober shares his thoughts on being one of the 17 participants in this year’s exciting lineup at MURTEX 2022 featuring the industry’s hottest start-up technology companies. He talks about the contest, and how it has been an interesting process but also a humbling one. He talks about his chances of making it to the final, he says, “I think, you know, we're not solving a highly abstract problem. I think the problem that we're solving every operator can relate to.”Jacober talks about what’s next at Blanket. He says the company is investing heavily in IoT solutions and integrating those solutions in an open way. Jacober shares that the company is heading increasingly up and up in the market. He talks about spending marketing efforts to bring in clientele with 10 to 50 units as well as larger organizations with unit numbers in the 200-300 range. He shares that while Blanket has seen a lot of traction for larger customers, he also understands the need to make sure all his clients feel supported. He says, “I think really diving in deeper to continue to try to solve larger organizations' problems while also not entirely forgetting about our midmarket clientele as well. To hear more from Jacober’s chat with Frischling and Douglass at MURTEC Las Vegas, tune into this episode of Hospitality Hangout on Spotify. This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Jimmy Frischling “ The Finance Guy”  and Sterling Douglass “The Technology Guy”, were on the road and live at MURTEC Las Vegas, where they chat with Phil Crawford, Chief Technology Officer at CKE Restaurants, Inc., Tom Seeker, Chief Information Officer at Earl Enterprises and Astrid Isaacs, Chief Technology Officer at Bloomin’ Brands Inc., about the show and restaurant-technology being highlighted at MURTEC. Crawford stops by for his second time on the podcast to discuss CKE Restaurants [https://www.ckr.com/] getting involved in MURTEC with the focus of restaurant technology. They talk about the impact that covid has had on the industry and how that has forever changed how operators engage with new technologies from day to day operations to goals and objectives. Tom Seeker, Chief Information Officer at Earl Enterprises stops by to discuss how the pandemic has put technology into play in new ways and why it has shaped the industry to do more with less thanks to new technologies. “It's about technology, I think everybody's finding out. You cannot do anything without technology and our industry.” Bloomin’ Brands Chief Technology Officer, Astrid Isaacs stops by to chat about valuable lessons and key learnings prompted by the pandemic. Particularly with regards to efficiency. “We're in a world now that has changed because of the pandemic and so having solutions that solve and drive efficiency is critical.”To hear more from all of the guests that stopped by to chat with Frischling and Douglass at MURTEC Las Vegas, check out this episode Hospitality Hangout. This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with John DiLoreto, president and general manager North America at Flipdish about digitally connecting restaurants to their customers. DiLoreto leads the business for North America at Flipdish. It is a digital technology company focused on the hospitality industry. DiLoreto says, “Specifically what we focus on at Flipdish is what we call the digital consumer experience and what that means is we focus on everything between the brand meaning the restaurant and their customers and helping restaurants better engage directly with their customers and so what that can mean is, we build websites, we build mobile apps, we build kiosks, we run digital advertising for our customers. We've got loyalty programs, marketing programs, engagement, you name it everything that exists that connects the restaurant and their customers. That's our specialty and our focus. We do that in about thirty countries today and are proud to work with thousands of business around the world.” Frischling shares that Flipdish just completed a one hundred million dollar raise in their Series C round led by Chinese tech giant Tencent. Flipdish reached a valuation of $1.25 billion, making it a “unicorn” in startup speak. It follows a $48.5 million investment. DiLoreto said when asked what Flipdish will do with that investment, “I think you know it's just a testament to our mission and our focus on building the technology that our industry needs and that ultimately that consumers are looking for. When it comes to interacting and engaging with their favorite brands and restaurants in terms of what we are going to do, we're going to do what we've always done which is strictly just focused on our customers.” He adds, “what we're going to do is continue to invest in our customers.”DiLoreto talks about what convenience technology is bringing to hospitality and says, “ultimately the way I think of it is as an operator, you know what's most important to you is your customer in meeting your customer where they are and where their needs are and I think from a macro perspective there have been significant investments that have shaped and changed the way that the customer views convenience.” To hear DiLoreto talk more about Flipdish meeting the customer’s demands, QR codes growing in the United States, and his thoughts on where ghost kitchens are heading, tune into this episode of Hospitality Hangout on Spotify. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chats with Jon Sherman, chief executive officer and co-founder at Sticky's Finger Joint about becoming an entrepreneur, developing a new brand, and the lessons learned. Sticky’s Finger Joint was founded in New York City ten years ago in 2012. Sherman says Sticky's makes boneless, fried and grilled chicken and it is paired with eighteen different dipping sauces with different flavor profiles. Sherman was in finance for years before founding Sticky’s. He says, “but I always had a bit of an entrepreneurial itch and I also always had a love for food and I didn't even realize that I could put the two of those together and that it was even a possibility or an option.” He talks about there not being a great option for chicken fingers in New York City and his love for chicken fingers when coming up with food ideas. Sherman was living on the lower east side and saw the original Meatball Shop open. He said they had a great vibe and just had meatballs. It resonated with Sherman that people, especially living in New York City, want to go get the best of something and everybody likes chicken fingers. Sherman was asked about where the sticky’s came from, he says, “from early on we realized that sauce is going to be an incremental part of this. The beauty of chicken fingers is part of making this differentiated best in class chicken finger, you got to make a great piece of chicken.” He also says, all of the different sauces is what makes the experience the next level. When Sherman was asked about lessons he had learned, he said there were so many and the first three to six months they had to figure out what the real business model was. Sherman says he was able to use his past finance experience to overcome some of the early hurdles he faced at Sticky’s and what the unit level economics needed to be. Sherman adds, he really learned that they are in the people business. To hear Sherman talk about Sticky’s operating model, how long it took to develop his core team and opening their first drive-thru location, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chats with Alonso Castañeda, vice president of brand development and strategy at Savory Restaurant Fund about finding emerging concepts and helping to develop the brand for fast growth. Castañeda says “the Savory Restaurant Fund is a fund that works and identifies brands in their infancy stage and when I say infancy I don't mean that the brand is brand new. They could be in business for ten years but as an emerging concept. They are starting to think about growth, and that's where we come in and we identify these brands that are loved in their communities that are financially healthy and that have a great product and we come in and we support them.” He adds, “We help them grow from five to fifty, we've identified that we are experts at that stage. We know how to come in and set up a good foundation for growth and build a team and then start scaling. We grow those companies from five to fifty in anywhere from three to five years depending on the concept. So it's fast growth.”  The Savory Restaurant Fund has built a team of sixty food and beverage veterans with diverse backgrounds to help each of their companies to succeed. Their team consists of experts from real estate,  payroll, sales, accounting, marketing, operations, training and development, says Castañeda. They don’t just provide the money they provide the team that helps build their partner's brand. Castañeda shares the names of a few brands that Savory Restaurant Fund partnered with including Hash Kitchen, Pincho Burgers + Kebabs, and The Crack Shack. He says that they are currently looking at brands and they have seven brands that are opening eighty-five stores. They talk about the current climate of the real estate market, Castañeda says, that the perception is that due to the pandemic that there would be available real estate but on the contrary, a lot of brands did very well especially fast casual. He adds that everyone is looking for the same drive-thrus and the same corners, and there are not many great opportunities available. Castañeda talks about what the company does when they take on a brand and says, “it's a lot about identifying where the opportunities are and we can come in and make an impact.” Adding, “yes, we're onboarding the brand but our real estate team is already going strong because we all know it's going to be ten or twelve months before they find something but they're moving right away.”To hear Castañeda share how the Savory team helps a brand grow, the tools to retain talent, and how new technology is constantly evolving, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Tim McLaughlin, co-founder chief executive officer of GoTab, Inc., about technology that can optimize daily operations, while improving communication between restaurant operators and their guests. McLaughlin talks about his background, he says he has been developing software since he was young and then he went to school for mechanical engineering. McLaughlin says, “I co-founded GoTab in 2016. We've taken many turns and twists as hospitality has in the last five years for those who know, started in payments ordering and then we're a full system now. Our real focus instead of being like most POS, we are focused on making the guests have a better experience as well as the operators.” McLaughlin shares the evolution of GoTab, saying that in 2016 you were able to pay your tab by entering a code, in 2017 you were able to do it with a QR code. He adds, “our whole goal was to turn tables faster. As many hospitality tech companies want to do is get guests in, get them out, take their money as fast as you can. It turns out we couldn't really get enough traction with that but that's what we've seen overall is it just doesn't solve enough problems.” GoTab then added ordering and they kept expanding and filling in the gaps. QR codes have been around for some time, McLaughlin says GoTab thinks of QR codes as a point in space. He says, “a QR code is unique all throughout your restaurant. It could even be in a hotel next door but that lets us know where you're standing or where you're sitting or maybe laying. I don't know but the point is that we know where you are which means we know what menus you can access, who you are and what's available at that time. How long it's going to take to get it to you and as a result we can then start optimizing a lot of things in the kitchen.” Frischling asks McLaughlin to explain what he means when he says to think of the kitchen like a factory. He says that you should optimize for production, speed, quality and efficiency and have a process. GoTab eliminates a lot of the work with the software, letting chefs and cooks focus on making food. To hear more about the solutions GoTab can bring to the operators, including wrong orders and communication, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Nabeel Alamgir, chief executive officer and co-founder of Lunchbox about the current state of delivery and what the future will look like for restaurants. Alamgir who is on the 2021 Forbes list 30 under 30, is the co-founder of the digital ordering and marketing platform Lunchbox. The operating system for managing a restaurant's entire digital experience. Alamgir talks about starting as a busboy at Bareburger when he came to the United States and how he loved the industry, working his way up to chief marketing officer before he launched Lunchbox. Alamgir discusses how Lunchbox recently has raised fifty million dollars in Series B funding so his food technology company can accelerate product research and development as well as expand teams. Alamgir says he wants to do three things with the capital, one is to push the Lunchbox agenda, building a digital storefront and make sure it’s incredible looking, two is to build more engagement tools that can convert third party sales into first party, three is to bring in the best talent in the world to the Lunchbox team. The company brought on a new executive to the team, chief operating officer, Kieran Luke from the General Assembly. Lunchbox is about to release the first Metaverse restaurant, fully walkable. You can go anywhere and order food, it will be sold on OpenSea on the blockchain, says Alamgir. Alamgir talks about the partnership between Lunchbox and Olo saying he is excited to partner with them and be part of their ecosystem. Adding, they are excited to elevate their design and elevate their marketing as well. They've paved a way for companies like us to exist so we're pumped to work together.Frischling asks Alamgir what the current state of the delivery market is looking like from a growth perspective and he says, they are studying companies in China, specifically BingoBox. It is a convenience store with no staff that is entirely automated and compares it to Amazon Go. He adds, “our prediction is it'll be seventy five percent delivery and the rest will be in store. The number of seats you have within your restaurant is limited. You know it's fifty to hundred but the number of people you can feed around your community is a lot more. More importantly, right now, it's a sign of shame if you have a second brand out of your kitchen. It means you're not doing well.” Alamgir goes on to say that it is a stigma that is not real and in the future that will be how you run and optimize a kitchen to be efficient. To hear more from Alamgir about branding, marketing and the Lunchbox vision, tune into this episode of Hospitality Hangout on Spotify. Click here for more recovery and relief information for restaurant, hospitality and food service operators.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Scott Siegel, co-founder and chief executive officer at Curbit, about the continued critical component of pickup and takeaway in the restaurant business. Siegel talks about his background in commercial real estate, representing restaurant owners and how finding locations for their business inspired the development of Curbit. He realized that drive-thrus were a difficult asset to come by and he wanted a solution that would allow his clients to compete and level the playing field. Siegel says, “You know that my mind was racing. It was like I was thinking about all the challenges with curbside pickup, you know you get dedicated parking spaces, there's all this negotiation around getting the spaces and it was like why can't a car just arrive in a parking lot, show up, and have somebody walk food out to their car in less than two minutes.” He adds, “I've had this sort of burning desire to solve, to address a problem and help the industry and it was a light bulb moment for me.” Siegel shares the original idea of Curbit saying, “so the the sort of the genesis of Curbit occurred before the pandemic, a lot of people think wow, you guys, you came up with timing so great, you know with with what's happening and sort of this demand for curbside, this was in 2019 when the company formed.” Siegel addresses order timing and says Curbit takes the signals from the kitchen display system, digests everything that is happening in real time. Curbit will now communicate that information to the guest. This system makes it a guided journey from checkout to handoff, managing the guest’s arrival expectation and experience.“If I have a crappy pickup experience, I'm not going to return, but if all of a sudden, it's seamless, it's smooth, it's easy, it's frictionless, I'm going to come back,'' says Siegel. He adds that Curbit is really loyalty, it is about creating an experience that the guest wants to return more frequently. To hear about Curbit’s partnership with QSR Automation and the data that they use, and the demand consumers have for curbside pickup, tune into this episode of Hospitality Hangout on Spotify. Click here for more recovery and relief information for restaurant, hospitality and food service operators.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Lindsey Hoell, founder and chief executive officer of Dispatch Goods about how restaurants can help reduce waste with reusable packaging. Hoell had a career in cardiac surgery first on the clinical side and then started selling the equipment in Hawaii. She is a surfer and was confronted by plastic pollution in her favorite surf breaks. Hoell got involved with Surfrider Foundation’s program called Ocean Friendly Restaurants where they helped restaurants transition to more sustainable practices. She says Dispatch Goods was created because of her love for surfing. Hoell describes Dispatch Goods by saying “we are a reverse logistics infrastructure that's supporting circular packaging. What that means is we're kind of like recyclers just we reuse instead of send stuff to another country to hypothetically be recycled but probably not.” She adds, “And what we started to build is essentially a curbside and business collection system for reusable goods and that we process more locally and which also reduces the carbon footprint of travel and process and then we basically redistribute packaging and other items back to businesses. We started with the restaurant industry because that's generally consumers' number one waste related pain point is food packaging so that's how we got there.”Dispatch Goods has launched on the East Coast. Hoell says, “we're not doing home collection yet. That's something that will be building out but navigating the kind of complexities of apartments is a new challenge. And I would say that there's probably just more people eating kind of on the go and where they put things on the go than in San Francisco where food's generally going to either offices or homes. So the home collection piece we're going to need a much more kind of robust collection system, so that's one piece that we're working on right now.”Dispatch Goods partners with restaurants to offer food to customers in completely reusable packaging. Hoell says, “so Dispatch really, we've thought about this from both the end of life as well as like the beginning of life, the entire process. And why reuse is really the clear solution and not just from a sustainability standpoint but we think about the customer experience, restaurants take so much work and care into preparing meals and we just don't think that the trash that you're eating out of represents the quality of the food. So that's another place where we think reuse really has an opportunity to have an off-premise experience that's much more closely in line with what the dine in experience would be for customers.” To hear Hoell’s insights on environmental, social, and governance (ESG) and Dispatch Goods’ partnership with DoorDash, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' kick off season six and chat with Evan DeSantola, Co-Founder & CEO at Agot AI about using AI to achieve consistent service.DeSantola and his co-founder Alex Litzenberger met at Carnegie Mellon University when they had come up with the idea for Agot AI. They had noticed the advances in computer vision perception technologies were not being commercialized. DeSantola says, “so when we left CMU we figured hey we know that this is a really ripe area for innovation in the computer vision space and we just kicked it off.” He adds, “we're just excited to bring this technology to scale across multi-unit foodservice.”DeSantola explains how it works, “So our system, we just put cameras over the line and we watch what's being prepared.” He adds, “we just flag different operational issues that could potentially emerge in foodservice whether this is an employee getting to send out an extra chalupa, to perhaps certain operational practices not being performed to the best way that they could be.” Agot AI’s Kitchen Awareness platform captures meal orders from in-store, online, or drive-thru and their Interventional Order Accuracy technology identifies items being prepared and issues real-time correction alerts to line workers ensuring items are ingredient accurate and bagged correctly.“We're tracking from the beginning to the end of every single meal item. As they're going in the bags as all the ingredients are going on these individual meal items as they go out to the customer and that really allows us to provide a ton of different effective points to provide value for the restaurant,” says DeSantola.Frischling asks DeSantola how accurate Agot is in picking up order discrepancies and he says, “so with our technology franchisees can reduce the majority of their order errors with almost no changes to the current off flow. So the exact reduction is going to differ brand to brand and it's mostly dependent on compliance of fixing these errors as they go out the door. But we're talking near zero employee error rates as opposed to the current error rates that we're having and that's for napkins, that's for pickles, that's for drinks.” Adding, “It's just about what's in camera view.”To hear how Agot AI can improve labor performance, employee training, plus recruitment and retention, tune into this episode of Hospitality Hangout on Spotify. Click here for more recovery and relief information for restaurant, hospitality, and foodservice operators.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com