Send us a textIn this powerful episode of Mastering Modern Selling, co-host Tom Burton sits down with Carson Heady to explore his latest book The Show Must Go On. This isn’t just a typical sales book—it’s a deeply personal, tactical, and tested playbook from one of the top voices in modern sales. The episode unpacks Carson’s journey from early setbacks to building a repeatable sales model that’s generated over a billion dollars in revenue—primarily through LinkedIn.Whether you're navigating complex sales environments or looking for new energy in your approach, this episode delivers strategy, mindset, and inspiration in equal measure.1. LinkedIn as a Relationship Engine Carson credits LinkedIn for over $1 billion in influenced sales, calling it the "largest coffee shop in the world." He shared his exact prospecting rhythm: high-quality outreach, consistent engagement, and reactive messaging based on real-time customer signals.2. Your Network Is Your Net Worth After applying for 1,600 jobs during a tough career moment, Carson realized the critical importance of personal branding and networking. That journey fueled his investment in content creation and community-building across platforms, growing his reach to over 300,000 followers.3. Embrace the Voices in Your Head Drawing from personal stories—like being cut from his high school basketball team—Carson discussed using negative feedback as fuel. "Who's in your head?" isn’t just a chapter in his book; it's a mindset of resilience and continuous improvement.4. Your Superpower Isn’t Just a Buzzword Identifying and maximizing your superpower (Carson's is orchestrating value for others) is key to creating lasting customer impact. He encouraged listeners to understand their own strengths and those of their colleagues to build winning teams.5. The Show Must Go On Inspired by Queen’s iconic lyrics, the book—and Carson’s philosophy—champions perseverance in the face of personal and professional adversity. It’s about delivering your best, even when life is at its toughest.This episode is more than a discussion—it’s a masterclass in navigating modern sales with intention and authenticity. Carson’s story is a reminder that success is a mix of mindset, method, and meaning. Whether you’re rebuilding a network, refining your process, or redefining your "why," this conversation will push you to show up stronger and stay in the game.Want the playbook that’s helped generate over a billion in revenue? Pick up Carson’s The Show Must Go On and discover the tactics, mindset, and stories behind modern sales mastery. Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textIn this episode of Mastering Modern Selling, Tim FitzGerald joins the team to discuss key strategies for early-stage companies, particularly around navigating sales during the startup phase. With decades of experience in software sales, Tim offers his expertise on how founders can streamline sales efforts, make strategic decisions, and avoid common pitfalls when scaling their businesses.Sales as a CEO's Responsibility: Tim shares that in early-stage companies, founders often handle sales themselves, which can lead to burnout. Tim's role as a Fractional Chief Revenue Officer (CRO) helps these CEOs structure their sales processes and offload the responsibility, allowing them to focus on other critical aspects of their business.Targeting Early Adopters: One of the biggest challenges for startups is identifying the right early adopters those customers who are willing to take a risk on a new product. Tim emphasizes the importance of speaking to visionaries who are not only open to new technologies but are also eager to be part of something groundbreaking.The Power of Network-Driven Sales: Founders often start by tapping into their personal network. This “ground game” involves cold outreach, building relationships, and leveraging referrals. While cold calling isn’t glamorous, it remains an essential tool for early-stage sales​.Building a Sales Playbook: Tim discusses the importance of developing a sales playbook that captures the founder’s insights and strategies. As startups grow, it’s critical to document the methods that have worked so that new salespeople can follow a structured approach, ensuring consistency and scalability.The Role of Founder-Led Content: One of the most effective ways for early-stage companies to gain visibility and trust is through founder-led content. Tim highlights how platforms like LinkedIn allow founders to share their journey and thought leadership, which not only attracts early adopters but also builds credibility in the market.The key to successful sales in early-stage companies is a balance between passion, strategy, and structure. Founders must leverage their networks, develop a repeatable sales process, and embrace their role as content creators. By focusing on the right customers, documenting sales strategies, and staying committed to continual improvement, founders can pave the way for growth and success. Tim's insights are a powerful reminder that, while the startup journey is challenging, it's also filled with opportunity for those willing to innovate and adapt. Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textIn this episode of Mastering Modern Selling, the hosts welcome Brian Doyle, CEO of Holden Advisors, to discuss the critical role of pricing and negotiation in B2B sales. With a background as an Air Force pilot and extensive experience in sales leadership, Brian provides a strategic framework for setting the right price, understanding value, and negotiating effectively.Many salespeople struggle with articulating value and justifying price, often defaulting to discounting instead of defending their worth. Brian breaks down how businesses can maximize profitability without losing customers, and how understanding pricing power is essential for long-term success.1. Pricing Strategy Starts with ValueCompanies must first understand their own value proposition before setting a price.Three key value drivers: Increase customer revenueReduce customer costsMinimize customer riskIf businesses can quantify these benefits, they can charge appropriately without unnecessary discounting.2. Price Increases Can Double ProfitabilityMany companies underprice their offerings without realizing it.Brian shared a case study where a company raised its prices by 50%, resulting in $80 million in new revenue—without losing a single customer.The key to successful price increases is demonstrating value in a way customers understand.3. Customer Conversations Are the Foundation of PricingBusinesses often rely on internal assumptions or biased sales feedback rather than talking directly to customers.Brian’s method involves interviewing both current and lost customers to uncover true pricing potential.Customers frequently reveal they are willing to pay more when the value is properly articulated.4. Negotiation is About Framing, Not DiscountingSales teams should shift from a price-first conversation to a value-based discussion.Timing matters: The best time to discuss pricing is early in the buyer’s journey, not when an RFP is issued.Instead of immediately discounting, salespeople should anchor the conversation on ROI and competitive advantage.5. The Danger of Cost-Plus PricingMany companies default to "cost-plus" pricing (cost + a percentage markup), which limits profitability.Instead, businesses should align pricing with perceived and real value.Brian suggests segmenting customers: some segments may tolerate price increases better than others, and companies should avoid “one-size-fits-all” pricing.Brian Doyle’s insights highlight that pricing and negotiation are not about undercutting competitors but about understanding value, strategic positioning, and customer perception. His approach provides a Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textIn this episode of Mastering Modern Selling, hosts Brandon Lee and Carson Heady are joined by special guest Anthony Iannarino to explore how to successfully navigate the changing B2B sales landscape. They discuss why traditional outreach methods are failing, how buyers' expectations have shifted, and what sales professionals must do to build real connections that drive results.1. The Evolution of the Buyer’s JourneyBuyers no longer rely on salespeople for information; they are well-researched before engaging.Salespeople must focus on building unique relationships and offering value that cannot be easily found online.2. Why Cold Outreach is Becoming IneffectiveTraditional cold calls and mass email outreach are becoming less effective because buyers are overwhelmed with unsolicited messages.Instead of pitch-based messaging, sales professionals should prioritize relationship-building through social selling and thought leadership.3. The Power of Personal Branding and Social SellingPosting relevant content and engaging on LinkedIn can help salespeople build credibility and stay top of mind with prospects.A well-placed social media post, personal story, or insightful comment can open doors that traditional cold outreach cannot.4. Creating Strategic Value in Sales ConversationsThe best salespeople create value by deeply understanding the buyer’s business and offering insights, rather than focusing on their own company’s strengths.The "Four Levels of Value in Sales" framework suggests that sellers should move beyond product features and focus on delivering strategic outcomes.5. How to Crack the Code of Modern B2B SalesStop Selling, Start Helping: Salespeople should focus on facilitating the buyer’s decision-making process rather than forcing a sale.Introduce and Connect Decision-Makers: Providing introductions to key players within and outside the buyer’s industry builds trust and influence.Use Insights to Guide Buyers: Rather than pitching, sales professionals should bring valuable insights to the table, showing buyers what they might be missing.Adapt to Buyer Behavior: By leveraging social selling, community engagement, and digital platforms, salespeople can meet buyers where they are rather than forcing outdated outreach methods.The key to modern B2B sales lies in adapting to the way buyers make decisions today. The old-school approach of persistent cold calling and aggressive pitching is losing its effectiveness. Instead, success comes from creating meaningful connections, understanding what truly matters to buyers, and positioning oneself as a valuable resource. By focusing on trust, insights, and strategic collaboration, sales professionals can crack the code of modern selling and build long-term relationships that Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textIn this episode of Mastering Modern Selling, hosts Carson and Tom dive deep with James Buckley, host of the Sell Better daily sales show. James shares how going live every day transformed the way sales professionals learn, engage, and sell in today’s fast-paced digital world. He walks through his journey, the shift from traditional selling to content-driven engagement, and how sales teams can stay ahead by becoming practitioners—actively doing what they teach.1. Consistency Builds Authority & TrustJames and his team went from occasional webinars to a daily sales show, proving that consistent content drives engagement and credibility. The show started small but quickly became a go-to resource for sales professionals.Lesson: Showing up regularly (whether through content, calls, or engagement) makes you a trusted expert in your field.2. Stop Chasing—Create Demand InsteadJames emphasizes that salespeople should provide value first, rather than immediately trying to sell. By sharing insights, helping others, and engaging meaningfully, potential buyers naturally come to you when they need your solution.Lesson: Be the person buyers come to for guidance, instead of always chasing cold leads.3. The Phone Is Hot AgainWith inboxes flooded with AI-generated emails, James points out that the phone has made a comeback as an effective sales tool. He still makes cold calls and actively demonstrates outreach techniques, proving that direct human connection still wins.Lesson: Use modern tools, but don’t ignore proven sales tactics like personalized calls and relationship-building.4. Sales Is More Than Just Closing DealsJames describes modern selling as more than just making sales—it’s about being a valuable resource, mastering time and task management, and adapting quickly. His structured calendar and disciplined workflow ensure he balances live shows, sales, and engagement without burnout.Lesson: If you manage your time right, you can sell effectively while also creating content and engaging with your audience.5. Face Your Fears & Keep TestingOne of the biggest lessons James learned is that fear holds many sellers back—whether it's making cold calls, appearing on video, or trying new strategies. He encourages sales pros to test new approaches constantly and embrace change.Lesson: Get uncomfortable, experiment with new sales methods, and always be learning from the results. James Buckley proves that modern selling isn’t just about transactions—it’s about transformation. By going live daily, staying close to his audience, and constantly refining his approach, he’s built a community that trusts him. His advice? Stay consistent, provide real value, and never stop learning. Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textIn this episode of Mastering Modern Selling, Brandon Lee, Carson Heady, and Tom Burton discuss the importance of the Digital CEO—a modern-day executive who actively engages on LinkedIn and other digital platforms to build trust, credibility, and relationships. The conversation dives into why today's CEOs can no longer afford to remain invisible and why being digitally present is a core job responsibility for leaders in 2025 and beyond.1. The CEO as a Brand EvangelistA CEO’s presence on LinkedIn is not about self-promotion, but about showcasing company culture, vision, and values.Companies with digitally active CEOs are viewed as more trustworthy and attract better talent and clients.2. LinkedIn Is a Business Necessity, Not an OptionLinkedIn is no longer just for job seekers—it’s the world’s leading business networking platform.CEOs and other C-suite executives who fail to engage digitally risk losing relevance and missing key relationship-building opportunities.The organic reach on LinkedIn is still strong compared to other platforms where paid advertising dominates.3. What Should a CEO Be Posting?CEOs should not just talk about themselves or their company’s products.Instead, they should share:Industry insights and observationsCompany culture, successes, and behind-the-scenes momentsEngaging stories about customers, employees, and the journey of leadershipRegular, authentic content builds a CEO’s credibility and strengthens their company’s brand.4. The Time & Resource Commitment for CEOsMany CEOs resist social media due to time constraints, but a strong strategy can be executed in under an hour a week.Options include:Hosting a live show or podcast to generate content effortlesslyEngaging briefly but meaningfully with followers and industry discussions.The investment in time and resources is minimal compared to the return in brand trust, sales opportunities, and talent attraction.5. Shouldn’t Marketing Handle This?Marketing plays a critical role, but nothing replaces the credibility of a CEO’s personal voice.The best approach is a collaboration—CEOs share their thoughts, and marketing amplifies them through various channels.Live shows, interviews, and consistent engagement make content creation easy without requiring extensive preparation.The conversation makes it clear: in 2025, a CEO’s digital presence is non-negotiable. Being active on LinkedIn and other platforms is not just about marketing, it’s about leadership, credibility, and visibility in the modern business world. Companies whose executives embrace this shift will have stronger brands, better t Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textLarry Levine, author of Selling from the Heart and Selling in a Post-Trust World, returns to Mastering Modern Selling to discuss the power of authenticity in sales. Drawing from his journey in copier sales, Larry highlights that true sales success isn’t about scripts or techniques, it’s about being real, building trust, and forming genuine relationships.As AI and automation reshape sales, he stresses the importance of self-reflection, confidence, and human connection as key drivers of long-term success.Authenticity is More Than a BuzzwordMany sales professionals claim to be "authentic," but Larry argues that most haven’t done the self-work to understand who they really are.True authenticity means aligning your social presence with who you are in real life—no façades, no gimmicks.Sales leaders need to help their teams develop confidence in themselves first, which translates into stronger client relationships.AI is a Tool, Not a Replacement for Human ConnectionAI and automation can streamline processes, but they should not replace critical thinking or real conversations.Over-reliance on AI makes salespeople "conversationally incompetent," leading to generic, robotic interactions with prospects.The key is to use AI strategically—to enhance outreach and efficiency while keeping human engagement at the core.Trust and Credibility are at All-Time LowsBuyers are more skeptical than ever, doing extensive research before engaging with salespeople.Sales reps must work to earn trust by listening, being knowledgeable, and showing they genuinely care about their clients’ needs.The Power of Confidence and Self-Worth in SalesSalespeople struggle when they lack confidence, believability, and self-worth.Companies need to invest in coaching and training that helps sales teams improve these soft skills, rather than just focusing on product knowledge.The First 60 Seconds of a Sales Call Set the ToneWithin moments of meeting a salesperson, prospects are mentally checking off questions like:Is this person going to listen to me?Is this just another sales pitch?Can I trust them?If salespeople fail to engage authentically and build credibility quickly, they lose the prospect’s attention.Creating a safe, open conversation allows buyers to share their real business concerns, leading to deeper, more meaningful discussions.Larry’s message is clear: Sales is a people business, not just a transaction business. With today’s buyers having more control and access to information, sales professionals need to step up and prove their value beyond just the products they sell.As Larry puts it, selling is about inspiring trust and breathing life into your prospects' business challenges. When done right, it leads to increased revenue, deeper Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textIn this episode of Mastering Modern Selling, Andrea Waltz, co-author of Go for No: Yes is the Destination, No is How You Get There, joins the conversation to explore the psychology of rejection in sales. With over 25 years of experience, Andrea shares why sellers fear rejection, how to shift their mindset, and why embracing failure can lead to greater success.If you’ve ever hesitated before reaching out to a prospect or felt discouraged after a lost deal, this episode will help you reframe rejection as a valuable tool for growth.Why We Fear Rejection (And How to Overcome It)Human nature wires us to avoid rejection, as it triggers fears of exclusion.The more exposure you have to rejection, the less it impacts you—building resilience over time.Experienced sellers don’t avoid rejection; they learn to navigate it strategically.No is Not Personal—It’s DataRejection is often about timing, priorities, or misalignment—not a personal failure.Sellers should analyze patterns of rejection to improve messaging and sales strategies.Viewing rejection as feedback rather than defeat creates a mindset shift that fosters long-term success.The Disappearing Training Ground for New SellersWith automation taking over early sales activities, new sellers miss out on learning how to handle rejection.Fewer cold calls and outreach attempts mean less opportunity to build resilience.Sales leaders should create structured opportunities for new reps to experience rejection in a safe, constructive way.The No-to-Yes Ratio: Tracking Your Rejection RateEvery salesperson has a success ratio—knowing how many "no’s" lead to a "yes" removes fear from the equation.Instead of dreading rejection, sellers should actively seek it out as part of their process.Andrea’s Go for No challenge encourages salespeople to aim for a set number of rejections, reframing them as progress rather than obstacles.Why a Fast No is Better Than a Slow MaybeMany salespeople fear hearing "no" and waste time on deals that won’t close.A clear, early rejection is beneficial—it saves time, allows sellers to move on, and refines the pipeline.Some of the most effective sales strategies involve leading with what your product doesn’t offer, helping unqualified buyers opt out early.Andrea Waltz challenges the traditional fear of rejection by redefining it as a necessary step toward success. By tracking "no’s," embracing failure, and learning from rejection, sales professionals can develop resilience and improve their effectiveness.Instead of avoiding rejection, what if you welcomed it? What if every "no" brought you closer to a "yes"? That’s the essence of Go for No—and it’s a game-changing mindset shift for modern sellers. Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textIn this episode of Mastering Modern Selling, Lee Salz, sales strategist and author, joins Tom Burton and Brandon Lee to discuss the importance of a structured sales playbook. He challenges the belief that hiring "great salespeople" is enough, emphasizing that success depends on having the right system, not just talent. Without a structured playbook, even top performers can struggle.Lee shares a framework for building a custom sales playbook, helping organizations reduce chaos, improve consistency, and drive scalable sales success.1. The Myth of "Great Salespeople"Talent alone isn’t enough—sales success requires structure.Companies often lose sales due to inconsistency, not lack of skill.2. The Four Foundational Elements of a Custom Sales Playbooka. Decision Influencer AnalysisSales teams must understand who their buyers are and what keeps them up at night.Using tools like AI, reps can research their prospect’s goals, challenges, and priorities to create more relevant outreach.b. Competitor AnalysisA simple “why we win” vs. “why they win” analysis helps sales teams prepare for competitive deals.Price should not be the main differentiator—companies win when they clearly articulate unique value.c. Differentiators FrameworkSales teams should define clear, compelling differentiators and align them with customer pain points.The playbook must include how to position these differentiators in conversations to make them meaningful.d. Target Client ProfileInstead of an ideal client profile (which is often unrealistic), focus on who will perceive meaningful value in what you sell.Sales reps should spend their time targeting the right buyers, not just any prospect.3. The Execution Plan: Structuring the Sales ProcessA strong sales playbook goes beyond foundational elements and maps out the step-by-step process reps should follow.This includes:Prospecting & Outreach: Using a mix of email, phone, and LinkedIn with structured messaging templates.First Meetings: Shifting from a discovery mindset to a consultative approach where reps provide immediate value.4. Using Emotion and Storytelling in SalesBuyers make decisions emotionally first and justify them with logic.Salespeople should document success stories and use them in sales conversations to make solutions feel real and relatable.Lee emphasizes that hiring better salespeople isn’t the answer—building better systems is. A structured playbook provides consistency, improves execution, and increases revenue. If your s Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter

Send us a textIn this episode of Mastering Modern Selling, the hosts welcomed Denise Murtha to discuss humanizing sales in an AI-driven world. Denise, an experienced sales leader and founder of Cellevator, shared insights on how sales teams can shift from transactional approaches to people-first strategies.1. The Pitfalls of AI in Sales Without Human TouchAI is increasingly integrated into sales, but many organizations fail to use it effectively.Some companies allow AI to fully automate interactions, leading to negative brand experiences because customers feel ignored.Others use AI alongside human reps but simply amplify ineffective strategies rather than making interactions more meaningful​.2. Reframing the Sales Mindset: From Selling to Problem-SolvingInstead of focusing on how to get buyers to purchase, sales teams should shift to how to help clients solve problems.Asking deep-level discovery questions uncovers the real pain points buyers are experiencing, rather than just addressing surface-level concerns​.Many buyers don’t even fully understand the problems they’re facing until a well-structured sales conversation brings clarity.3. How to Make Sales Outreach More HumanCold outreach often fails because it's overly transactional and impersonal.Denise recommends the 3-to-1 rule: Give three things of value before asking for something.Personalized messages that reference a prospect’s interests, experiences, or company initiatives perform far better than generic sales pitches​.Instead of starting with, "Hi, I’m with X company and we do Y," try leading with a shared connection, mutual interest, or a helpful insight.4. Slow Down to Speed Up: The Case for Better Sales ConversationsMany sales teams believe they don’t have time to engage in meaningful conversations.In reality, rushed processes lead to lower conversion rates.Denise emphasizes that slowing down actually increases sales velocity by making buyers feel heard and understood, resulting in stronger relationships and higher close rates​.This approach also reduces the high churn rates in sales teams, as reps feel more successful and engaged.5. AI as an Enabler, Not a ReplacementAI has its place, but should be used to assist salespeople, not replace them.AI can help analyze data, prioritize leads, and personalize outreach, but it cannot replace genuine human connection.Companies using AI to replace human interaction are simply scaling bad experiences faster​.Denise emphasized that humanizing sales is essential as buyers grow weary of automation and cold outreach. Success lies in building trust, asking deeper questions, and delivering value before making a request. In 2025, the key challenge will be balancing AI-driven efficiency with genuine human engagement. Sales teams t Don't miss out—your next big idea could be just one episode away! This Show is sponsored by Fist BumpYour prospecting partner to authentically fill your pipeline with ideal customers. Check out our Live Show Events here: Mastering Modern Selling Live ShowSubscribe to our Newsletter: Mastering Modern Selling Newsletter