Succeed in Medicine

Omar M. Khateeb is a marketing leader based in Silicon Valley. He actually started out going to med school before going into marketing. He has developed marketing strategies at two publicly traded surgical robotic companies through their IPOs as well as co-founded and successfully launched a consumer product for men’s fashion. Having successfully crowdfunded and launched a consumer product, Omar brings his knowledge of B2C marketing through digital channels to a B2B world. His areas of focus are category design, driving adoption of new technologies, and developing strategies to channel attention towards generating demand. He is currently the head of growth at Gentem, an end-to-end billing and revenue cycle management company for physician practices. His career in marketing has made him a student of influence, so we discuss Robert Cialdini’s 7 principles of persuasion and how and why physicians should be utilizing them with our patients. These are reciprocity, scarcity, authority, commitment, consensus, likability, and unity. You can follow with Omar on Facebook, Instagram, Twitter (@OmarMKhateeb) or Youtube (Mind Loom with Omar M Khateeb). For a free billing assessment with Gentem: https://gentem.com/request-demo/ This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Scott J. Allen, Ph.D., is the Dr. James S. Reid Chair in Management at John Carroll University. He is an associate professor and teaches courses in leadership, management skills, and executive communication. He is also a communications coach, consultant, author, podcast host, and entrepreneur. For almost two decades, he’s worked with clients to improve their leadership and communication skills. Maria Soriano Young, M.A. is a Communication Manager for the Chair of the Heart, Vascular, & Thoracic Institute at Cleveland Clinic. Her background includes 11 years in higher education, having taught a variety of courses at John Carroll University, including business communication and first-year writing, directed the Writing Center, and coached graduate assistants to become effective teachers. Their book, Captovation: Online Presentations by Design, is one of the first comprehensive guides to crafting, revising, and delivering online presentations that are engaging and effective. We first go through the basics of presentations and common pitfalls, like huge, packed slide decks. We then go through the intentionality of the online presentation, from staging, to vocal tonality and cadence, and various ways to keep the audience’s attention from props to the chat function to pregnant pauses and more. And we end on the challenge of the hybrid lecture. Are you coaching curious or a coach yourself looking to improve your services? Then head to doctorpodcastnetwork.com/PhysicianCoachingAlliance to learn more.  This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by over half a dozen organizations and associations. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate currently serves as the Chief Experience Officer for Officium Labs and can be found at a variety of conferences speaking and training on the CX topics he loves. Find his podcast at Podcasts — Officium Labs We discuss the brand promise – what does your brand stand for and what promise is it making and what expectations are you setting? He teaches us about the peak-end rule. Your patients will remember the first and last impressions most, so what are you doing to maximize their experience at those key points. When his daughter had surgery at Vanderbilt, they were given a “journey map,” so they’d know what their day was going to look like and this concept could be applied to many of our patients’ journeys. Lastly, with a coming “great resignation,” what we can do to create a culture of appreciation within our practices. This week's sponsor is Advice Media. Don’t delay booking your demo today for a $60 Amazon Gift Card and some awesome insight on how to improve your digital presence, go to www.doctorpodcastnetwork.com/advicemedia  This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Dr. Jeff Bailet is president and chief executive officer of Altais, a subsidiary of Blue Shield of California. Altais was formed to help physicians and their practices reduce administrative burden, spend more time with patients, and improve access to quality, affordable health care. Dr. Bailet has more than 25 years of healthcare leadership experience having served as executive vice president of Blue Shield of California’s Health Care Quality and Affordability division, executive vice president at Aurora Health Care and President of Aurora Health Care Medical Group and CMO of PacMed Clinics, a multispecialty medical group in Seattle. He also currently chairs the federal Physician-Focused Payment Model Technical Advisory Committee (PTAC), established by the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA). Like me, he’s a board-certified otolaryngologist having completed residency at UCLA and holds a master of science with concentration in Environmental Health. Given his breadth of leadership experience, we discuss how he arrived there, advice he’d give up and comers and then broader questions like where he’d like to see change about the US healthcare system and why physicians need a seat at the table. We also talk about trends physician practices, why smaller practices are good for patients, and what to look for if you’re considering merging with a larger practice or selling your practice. As a physician, you routinely check your patients' health. But when was the last time you checked the financial health of your practice? Request your free revenue cycle assessment and learn more from today's sponsor, CareCloud, at www.doctorpodcastnetwork.com/carecloud This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Jessica Elizabeth Isom, MD MPH is an early career community psychiatrist, public speaker, medical educator and consultant for diversity, equity, inclusion and antiracism projects. Dr. Isom draws on her psychiatric training and humble background to connect across differences in power, education, and perspective to foster a collaborative approach to achieving racial justice and equity in medicine and beyond. She gives us a framework for addressing racist patients, family members and guests. This is three steps and works in many situations. Call it out, leverage the institution and set a limit on the behavior. Interrupt. Educate. Set limit. She also gives us ways to address racist language from attending to attending or even trainee to attending. We also discuss when it is OK for a patient to request a physician of a certain gender or racial background Dr. Isom is currently an attending psychiatrist at Codman Square Health Center in Boston where she is providing expertise on antiracist transformation of staff and programming with a specific focus on the opioid use disorder services. She received her MD from the University of North Carolina at Chapel Hill, where she also received her MPH with a focus on public health leadership. She currently serves as a leader within the American Psychiatric Association Assembly representing Early Career Psychiatrists and has been elected to the Councilor Position for the Massachusetts Psychiatric Society. Currently, she is devoting considerable time to growing her consulting company, Vision for Equity LLC(vision4equity.com), which she intends to expand into a nationally sought out team of antiracism coaches and organizational trainers. She can be found on Twitter and Instagram at @drjessisommdmph. Are you too busy to build the professional digital presence your business needs? Then reach out to Advice Media at www.doctorpodcastnetwork.com/advicemedia. This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Kyle Bradford Jones, MD, FAAFP is an Associate (Clinical) Professor in Family and Preventive Medicine at the University of Utah School of Medicine. He graduated from the Medical College of Wisconsin in 2009, and completed his residency in Family Medicine at the University of Utah in 2012. Since then, he has worked at the Neurobehavior HOME Program, a clinical program for individuals with a developmental disability, where he leads the Primary Care and Utilization Management Teams. He is author of the best-selling and award-winning book Fallible: A Memoir of a Young Physician’s Struggle with Mental Illness.  We started with how he realized that he was struggling with his mental health, how it has become an asset in his patient care (and caring for his colleagues and trainees), some surprising data about the frequency of mood disorders and suicidal thoughts in our trainees, and how we need to give ourselves some grace in light of all of the paradoxes we are forced to grapple with in healthcare. Are you too busy to build the professional digital presence your business needs? Then reach out to Advice Media at www.doctorpodcastnetwork.com/advicemedia This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

After training near me at SUNY Downstate in Brooklyn in neurology and neurophysiology, Dr. Scott Abramson moved cross country and joined Northern California Kaiser Permanente in July 1979 and retired from the Neurology department in San Leandro in 2020. For over 25 years, he had been involved in the communication mission at Kaiser Permanente, which all started at Toastmasters. He has been a physician coach and communications instructor. His two favorite courses were: “The Secret of Happiness” and “All the Wisdom We Need To Be Joyous Physicians Can Be Found in Country Music.” For over 20 years, he wrote a monthly column in our Kaiser newsletter on communication issues such as, “The Three Most Intelligent words a Physician Can Utter,” “Why I failed to cure my wife’s headache” and The Most Important Words One Can Say to the Bereaved.” Several of these stories have been published in medical journals. Some can be found in video format on YouTube channel: http://doctorwisdom.net/ For the interview, we played a few of his favorite vignettes and he would expand on them. He’s a fantastic storyteller and, as usual, a few concepts you can start applying with your patients now. Dr. Errin Weisman is passionate about creating sustainable careers for women and fundamentally changing the toxic culture of healthcare one woman at a time. Check out her podcast Doctor Me First at doctorpodcastnetwork.com/doctormefirst This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

John Miller was born in 1958 in Ithaca, N.Y. His dad, Jimmy Miller, was the Cornell University wrestling coach and a small-town pastor. This is probably why John finds it so natural to coach and teach! At 18, John asked 16-year-old, Karen, to a movie and a few short years later they married in June 1980. Hired by Cargill off the Cornell U. campus to be a “grain trader,” John and Karen lived in three states in five years, finally settling in Minneapolis, MN. In early 1986, John began a new career providing leadership and sales management training to Twin Cities’ corporations from all industries. This is how and when John created QBQ! The Question Behind the Question. Throughout a decade of selling and facilitating training for executives and managers, he discovered the incredible need for personal accountability. In 1995, he chose to become a keynote speaker, titling his sessions “Personal Accountability and the QBQ!”—even though some people told him that “personal accountability isn’t a topic.” John’s speaking career took off and he began writing books, gaining the new title of “author.” As physicians we are problem solvers, but sometimes, especially when it doesn’t apply to patient care, we might not be asking the right questions, so he helps us reframe our questions to help us be better managers, bosses, and team leaders. This is all about personal accountability, so if this isn’t your speed, switch back over to Tim Ferriss’ podcast. We talk about personal accountability when it comes to managing our staff, managing our patients, and working in large institutions that don’t love you back. Do you need real, unbiased answers to your questions to see if Locum Tennens could be a fit for you?  Go to locumstory.com OR doctorpodcastnetwork.com/locumstory and get the answers. This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

William O. Cooper, MD, MPH, is the Cornelius Vanderbilt Professor of Pediatrics and Health Policy, Associate Dean for Faculty Affairs, and Director of Vanderbilt’s Center for Patient and Professional Advocacy. We discuss the Co-worker Observation Reporting System (CORS) and Patient Advocacy Response System (PARS), which use co-worker and patient unsolicited complaints to give physicians feedback. It turns out that a few outlying physicians get the bulk of the complaints, and these physicians also account for a large percentage of complications and malpractice lawsuits. They have a system for making sure the physicians are getting this feedback, and learn about it in a constructive way such that most of them stop being those outliers, or the toxic systems that caused them to be such outliers are addressed. If you were being a jerk to your patients or your staff, would you know it? Would you know if you were the outlier? Would you course correct? Dr. Cooper is an internationally recognized expert in medication safety in children. The results of his research, published in journals including The New England Journal of Medicine and JAMA, have led to changes in policy for prescription drugs at the US Food and Drug Administration, Health Canada, and the European Union and have influenced prescribing practices for multiple specialties, including pediatricians, obstetricians, and psychiatrists. He has served as a member of the Food and Drug Administration’s Drug Safety and Risk Management Advisory Committee and recently provided testimony to the US Senate Committee on Health, Education, Labors, and Pensions on the use of psychotropic medications in children. Dr. Cooper received an M.D. degree from Vanderbilt, completed his pediatrics residency at the University of Cincinnati and served as a pediatrics chief resident and then completed his M.P.H. at Vanderbilt as a fellow in Academic General Pediatrics, where he stayed on as faculty. Dr. Cooper has directed an active research program in pediatric pharmacoepidemiology funded by NIH, AHRQ, FDA and the Robert Wood Johnson Foundation. In 2008, Dr. Cooper founded the Department of Pediatrics Office for Faculty Development, where he leads efforts to recruit and retain faculty, address issues of diversity, and foster skills development of faculty related to academic success. Are you burned out and need a change of pace? or looking to supplement your income? Then maybe locum tenens is for you. Reach out to www.doctorpodcastnetwork.com/locumstory to learn more. This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Dr. Lisa Allen serves as the Chief Patient Experience Officer for Johns Hopkins Medicine. We discuss how strategies applied at Hopkins can be brought to smaller practices and how larger practices can give the boutique feel of smaller practices. The theme that kept coming up was that it is all about making the patients feel welcome, from training staff, to your own demeanor as a physician, to the aesthetic of the office. We also discuss complaints vs. formal grievances and how each is addressed and we end on changes made during the pandemic. Before joining Johns Hopkins, Dr. Allen was the system vice president for quality, patient experience and patient safety with Steward Health Care System, an 11-hospital, community-based accountable care organization serving more than 1 million patients annually in 85 communities throughout Massachusetts. In this position, she successfully introduced patient-centered care, including best practices, to improve Hospital Consumer Assessment of Healthcare Providers and Systems scores. Known for her collaborative leadership style, Dr. Allen served as the associate vice president for quality, patient safety and experience at UMass Memorial Health Care, the largest provider of health services for central and western Massachusetts. She also led patient safety and quality efforts for 20 years as the director of quality management and outcomes measurement at Hartford Hospital in Connecticut. Dr. Allen earned her Ph.D. and M.A. in medical anthropology and community medicine from the University of Connecticut. She holds a bachelor’s degree in cultural anthropology from San Diego State University. This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.