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Hosting Hotline: How Do I Know If a Guest Is Scamming Me?In this episode of the Hosting Hotline, we're diving into a tough but important topic: how to handle guest claims that may not be true—specifically bed bug accusations. Francesca from Puerto Rico calls in to ask about a troubling trend she's noticing among fellow hosts: guests claiming bed bugs without evidence.Sarah shares her personal experience of dealing with bed bugs in New York City and breaks down the realities of what these pests are, how they spread, and what it really takes to get rid of them. She and Annette also offer advice for how hosts can prepare, respond quickly and professionally to guest claims, and protect their reputation and revenue in the process.Whether it’s a true infestation or a potential scam, this episode will help you feel more confident handling high-stress guest situations with professionalism and care.Resources:How to Respond to Negative Airbnb Reviews | Subscribe to our YouTube ChannelMentioned in this episode:Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Quiz | Take our quiz to reveal your hosting personality style!Proper Insurance | Book Your Risk Assessment Today

Discover how to elevate your status as a local Airbnb expert by starting a meetup for hosts. Learn key tips on selecting a venue, engaging attendees, and attracting sponsors to cover costs. Explore how hosting these events can lead to networking opportunities and potential real estate deals. The hosts share their personal experiences and practical advice on building community and follow-up strategies to maintain momentum after the meetup. It's an inspiring guide for anyone looking to become a leader in the short-term rental space.

In this Hosting Hotline episode, Jane calls in with a question every host has to consider: What smart lock should I be using for my short-term rental?Sarah and Annette break down their most trusted smart locks, the brands they avoid, and the key factors to consider when choosing the right lock for your property. They also share their must-have backup system to prevent lockouts—because even the best smart locks can fail at the worst times.In this episode, we cover:The two smart lock brands we trust the mostWhy some locks can create more headaches than they’re worthThe importance of integrating your lock with your PMSWhy using the same code for all guests is a huge safety riskOur non-negotiable backup system to avoid guest lockoutsSmart locks are a crucial part of the guest experience. Get this decision right, and you’ll save yourself time, stress, and potential disasters.Resources:This Secret Airbnb Setting That Can Improve Your Listings by 300% | Subscribe to our YouTube ChannelOur favorite locks:Yale AssureSchlage EncodeWall-mounted Lockbox Submit your question at HostingHotline.comMentioned in this episode:Quiz | Take our quiz to reveal your hosting personality style!Proper Insurance | Book Your Risk Assessment TodayHost Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!

Is It Time to Fire Your Airbnb Property Manager?Hiring a property manager or Co-Host can take a huge weight off your shoulders—but what happens when the relationship isn’t working? In this episode, we break down how to evaluate whether your property manager is helping or hurting your business.We cover:Common frustrations hosts have with property managers (and when they’re valid)The difference between a property manager and a Co-Host—and why expectations matterKey contract terms you should review before making a decisionSigns that it’s time to fire your property manager—and when it’s NOTWhat to consider before taking on self-managementHow to have a productive conversation before making a big changeIf you’re feeling frustrated with your current setup, this episode will help you decide whether to stay, go, or adjust your expectations.Resources:Beginner Airbnb Marketing Mistake New Hosts Make | Subscribe to our YouTube channelMentioned in this episode:Minoan | Visit MinoanExperience.com and tell them TFV sent you!Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Extenteam | Receive 20% off the first 2 months with Tailwind!Hostfully | Go to https://www.hostfully.com/tfv and use TFV500 to get $500 off your subscription.Fido | Visit getfido.com/tfv & get your first month free!

In this Hosting Hotline episode, listener Julia asks a smart and strategic question: When do guests actually book their stays? She’s noticing a trend of Sunday evening bookings and wants to fine-tune her marketing efforts based on real booking data.Since we didn’t have the hard numbers on hand, we called in an expert—Jeff Brown from Intellihost—who pulled data from 466,000 reservations across thousands of properties worldwide. He breaks down:The least and most popular days for bookings globallyHow trends in Maryland compare to the worldwide datasetWhy tracking your own booking data is key to personalized marketingThe real takeaway: New leads are great, but don’t forget about returning guests!Julia’s question highlights an important aspect of hosting—understanding booking behaviors to optimize marketing efforts. Tune in to learn how you can leverage this knowledge to drive more bookings!Resources Mentioned:Intellihost | Learn More!The Airbnb Instant Book Mistake YOU Might be Making that is Costing You $$$!!!! | Subscribe to our YouTube Channel! Hosting Hotline | Get your hosting questions answered!Mentioned in this episode:Proper Insurance | Book Your Risk Assessment TodayHost Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Quiz | Take our quiz to reveal your hosting personality style!

Discover how ChatGPT can revolutionize your Airbnb business! Learn to optimize your listings for better conversions, enhance guest communication while keeping a hospitable tone, and analyze competitors effectively. Dive into operational efficiencies with AI-generated checklists and smart pricing strategies. Plus, find out how to craft high-converting emails to boost direct bookings. Embrace technology that acts like an extra team member, streamlining your workflow and enhancing guest experiences!

In this Hosting Hotline episode, we tackle a crucial question from host Julia: Should you proactively replace major appliances like HVAC systems and water heaters, or wait until they fail?Julia’s concern is common—her property is 20 years old, and she’s weighing the risk of unexpected breakdowns against the cost of upgrading early. We break down the key factors to consider, including:The hidden costs of running old, inefficient appliancesHow energy efficiency upgrades can save you money in the long runThe potential risks of waiting—guest discomfort, refunds, and emergency repairsA middle-ground approach: inspections, planning, and prioritizing replacementsWhat appliances should take top priority (hint: HVAC failures can be a nightmare)The importance of water monitoring devices and insurance considerationsIf you're a host wondering when to invest in major replacements, this episode will help you make a smart, informed decision that protects your business, your guests, and your peace of mind.Resources:Preventative Airbnb Maintenance: Stop ignoring this or Pay later!! | Subscribe to our YouTube channelAHR | HVAC ExpoMentioned in this episode:Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Proper Insurance | Book Your Risk Assessment Today

In this episode, we sit down with Koryn Okey, Vice President of Community & Engagement at Breezeway, to explore the tools and strategies that can help short-term rental hosts streamline their operations, improve efficiency, and increase revenue.Koryn has been in the vacation rental industry since 2008, starting at FlipKey, where she helped introduce guest reviews to the industry. Now, she plays a key role at Breezeway, helping hosts optimize their businesses through smart automation and operations management.What We Cover in This Episode:How Breezeway Messaging automates guest communication and creates efficiency in your businessThe power of Gap Night messaging and how it can add thousands of dollars to your bottom lineBreezeway’s inventory tracking system and why managing consumables properly can save you moneyBreezeway Assist, a guest messaging solution that frees up your time while maintaining high-quality serviceHow software can help hosts run their businesses more effectively, whether managing one property or a hundredResources Mentioned in Today's Episode:Breezeway | Your first property is free!Breezeway Elevate | A free, two-day event happening on March 11-12The Airbnb Guest Check-In Routine You're Not Doing (And It’s Losing You Money) | Subscribe to our YouTube channelMentioned in this episode:Proper Insurance | Book Your Risk Assessment TodayFido | Visit getfido.com/tfv & get your first month free!Extenteam | Receive 20% off the first 2 months with Tailwind!Hostfully | Go to https://www.hostfully.com/tfv and use TFV100 to get $500 off your subscription.

Getting organized as a short-term rental host can feel overwhelming, especially when you're managing bookings, guest communication, maintenance, and more. In this Hosting Hotline episode, we answer a listener’s question about the best tools and strategies for keeping everything on track—without the stress.We break down how we manage our own Airbnb businesses, from task management software to scheduling maintenance, and share practical tips to help you streamline your hosting operations.What We Cover in This Episode:The best digital tools for Airbnb hosts, including Asana and BreezewayHow to balance property tasks with overall business managementThe power of recurring tasks vs. one-time action itemsWhy your calendar is your best tool for staying on trackHow to audit and update your Airbnb listing efficientlyThe importance of consistency and long-term organization for successResources & Links from This Episode:Asana | asana.comBreezeway | breezeway.io/tfvSubscribe to our YouTube Channel: Exact Steps for Leaving a Negative Airbnb Guest ReviewMentioned in this episode:Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Quiz | Take our quiz to reveal your hosting personality style!

Revenue management is one of the most overlooked skills in short-term rentals, yet it’s the key to maximizing your earnings. Too many hosts rely on guesswork or reactive pricing strategies, leaving money on the table. In this episode, we’re diving into the single most important metric you need to track to confidently adjust your rates and increase revenue: your booking window.Your booking window tells you when guests typically book your property before their stay. Understanding this number allows you to optimize your pricing strategy, adjust in real time, and eliminate last-minute panic.What We Cover in This Episode:Why revenue management is proactive, not reactiveThe difference between bookkeeping and revenue managementWhat your booking window is and why it’s the key to your pricing strategyHow to use the green, yellow, red system to know when to adjust ratesWhy being the first to book can mean you’re underpricingHow to maximize demand and avoid unnecessary discountsThe best ways to pull pricing levers before lowering ratesResources & Links from This Episode:Start optimizing your pricing today | Try PriceLabs FREE for 30 daysSubscribe on YouTube | Boost Airbnb Income with these 4 EASY Upsells!If you’ve been feeling stuck on pricing or unsure when to adjust your rates, this episode will give you the confidence and strategy to take control of your Airbnb’s revenue.Mentioned in this episode:Proper Insurance | Book Your Risk Assessment TodayHostfully | Go to https://www.hostfully.com/tfv and use TFV100 to get $500 off your subscription.Fido | Visit getfido.com/tfv & get your first month free!Extenteam | Receive 20% off the first 2 months with Tailwind!