Engaging Leader: Leadership communication principles with Jesse Lahey

If it seems like you can’t trust your team to own projects and results, how can you improve accountability? This is the final episode in a four-part series of interviews with Jonathan Raymond about how to practice emotional transparency to cultivate accountability within your team. This time, we discuss three hacks — the most important […]

Many leaders feel frustrated by what seems like a low level of personal ownership among people in their organization. Things don’t get done on time, problems don’t get solved, and issues get ignored rather than proactively addressed before they become problems. Sound familiar? This episode is part 3 of a four-part series of interviews with […]

A couple days ago, the CEO of a small business complained to me that one of his managers has been displaying some of the classic signs of a lack of accountability — brushing off the severity of a mistake, letting tensions build with his own direct reports instead of asking for advice on how to […]

Accountability. Many organizations name it one of their top corporate values. And yet no matter how much they talk about accountability, leaders often feel frustrated by what seems like a low level of personal ownership among their employees. Things don’t get done on time, problems don’t get solved, and issues get ignored rather than proactively […]

Did you set any New Year resolutions for yourself this year … or goals for your team? If so, are you still on track, or have you given up? According to U.S. News, about 80% of New Year resolutions fail by the second week of February. Does that mean you shouldn’t set goals to improve […]

With so many things competing for attention, leaders at many organizations struggle to get their people to pay enough attention to important communications — such as for change initiatives. And it’s an even bigger struggle to get them to take the messages/information to heart, remember them, and put them into action. Fortunately, neuroscience has provided […]

The relationships between your team members make a big difference — both in terms of business results and each person’s wellbeing. As tempting as it is to rely on virtual communication and collaboration, technology too often contributes to workplace isolation and even loneliness. In today’s technology-driven workplace, particularly if some team members are working remotely, how can you cultivate a sense of community?

The home improvement store chain Lowe’s was named #1 among Fast Company’s 2018 Most Innovative Companies, for augmented and virtual reality, as well as #1 for innovation among specialty retailers on Fortune’s 2018 World’s Most Admired Companies. How did a company in a dusty, old-hat industry (hardware stores) suddenly become known as an innovator? As […]

When developing a communication strategy to drive change within an organization, we use various models and frameworks to help ensure we create a strategy that actually works. The Fogg Behavioral Model is a powerful framework for driving change. BJ Fogg is a behavior scientist and the founder of Stanford University’s Behavior Design Lab. Fogg is […]

A strong, authentic employer brand is key to recruiting, retaining, and fully engaging top talent. The most effective companies build a differentiated employee value proposition (EVP). Many people think of an employer brand only in terms of recruiting new employees, but to be effective, it should be comprehensive and authentic as relates to the overall […]