UNSCRIPTED

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Scott Mautz, author of The Mentally Strong Leader and founder and CEO of Profound Performance, a keynote, training, and coaching company. Scott is a former Procter & Gamble executive who successfully ran four of the company’s largest multi-billion dollar businesses. He has been named a "CEO Thought-leader" by The Chief Executives Guild and a "Top 50 Leadership Innovator" by Inc.com. Scott shares his strategies for building mental strength and overcoming challenges as a leader. He also explores topics such as self-regulation, the "static trap," self-doubt, imposter syndrome, navigating stress, as well as the importance of creating habits that support mental strength, providing tools and frameworks for building resilience. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ 

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Dr. Kawal Kapoor, Research Manager at the Advanced Services Group of Aston Business School and Co-Author of the new book and related Playbook, Servitization Strategy: Delivering Customer-Centric Outcomes Through Business-Model Innovation to share her insights on the state of Servitization, the potential that still exists, and what resources companies can expect from the new book and Playbook. Kawal oversees research for the Advanced Services Partnership, focusing on publishing in top peer-reviewed journals and creating executive workshops and mini-guides on servitization. Her expertise includes service-oriented value networks, platform ecosystems, force field analysis, service business models, and the diffusion of product and service innovations. In her book, Servitization Strategy, Kawal explores outcome-based business models, known as Advanced Services Business Models, offering practical guidance on how firms can innovate these services through servitization. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ 

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Rob Stephenson, TEDx Speaker, Mental Health Campaigner, Keynote Speaker, CEO of FormScore®, and Founder of the InsideOut LeaderBoard® for an important conversation during Mental Health Awareness month. Rob shares his motivation for evangelizing mental well-being and gives advice on how companies can make progress in normalizing mental health topics and promoting well-being at work. Trigger Warning: this episode includes a range of mental illness-related topics that may be sensitive for some listeners, including suicide. Rob is deeply committed to mental health awareness and actively participates in efforts to eliminate the stigma surrounding mental ill-health in the workplace. He has managed bipolar disorder throughout his personal and professional life and shares his experiences and strategies for change through public speaking engagements. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ 

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Stuart Thompson, President of the Electrification Service Division at ABB, for a discussion around the criticality of continual innovation when it comes to leveraging technology but also advice for a pragmatic approach to drive success. Stuart manages a global business generating $1.2 billion in revenue, overseeing over 3,000 service professionals across 50 countries. Promoted in 2022, he now leads the newly established Electrification Service Division. Previously, he served as Global Product Group Service Leader at ABB Electrification and Electrification Distribution Solutions, following his tenure at GE Power. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ 

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Alastair Winner, Partner and Co-Founder of Mossrake Group, for an in-depth conversation about what service providers need to consider in successfully positioning outcomes-based services. Alastair is an entrepreneur, consultant, and business leader with vast experience in enhancing management across the service value chain. Skilled in leveraging best practices, Alastair effectively drives business outcomes through services, digital technology, and strategic management in sales, marketing, and communications. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ 

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ralf Bootz, Services and Solution Delivery Lead for International Markets at Philips, to discuss what he has learned over his 24+ year career with the company about how organizations and leaders must constantly reinvent themselves to remain relevant. Ralf is a Change and Transformation Manager, a certified Six Sigma Program Manager, and a Lean Master who has effectively led major performance and change initiatives, enhancing customer satisfaction, revenue, and profit margins. His experience includes managing large teams through strategic leadership, strong interpersonal communication, and relationship-building skills. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ 

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Joseph Michelli, Professor of Service Excellence at Campbellsville University and New York Times #1 Bestselling Author, to talk about how service organizations can achieve success in creating differentiation through customer experience. Joseph is a globally renowned speaker, author, and consultant known for sharing expert business practices to create joyful and productive work environments with a focus on customer experiences. He is also a Certified Customer Experience Professional and CEO of The Michelli Experience. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ 

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ken Marsh, Manager of National Service at Marmon Foodservice Technologies, for a discussion around her favorite topic: data. Ken shares what KPIs are most important for service today, advice for what makes data most impactful, and thoughts about AI’s impact.

In this episode of the Unscripted podcast, host Sarah Nicastro fills listeners in on some exciting changes they can expect to notice with the podcast, some improvements as the former Future of Field Service Podcast hits a milestone, and what the live event landscape will look like for 2024. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts and to our newsletter: https://www.futureoffieldservice.com/the-insider/⁠ 

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Sarah McKay, Vice President of Service Delivery at Concentrix, to discuss her career as a woman in service, her passion for sustainability, and the connection between diversity and sustainability. Sarah is an experienced Diversity, Equity, and Inclusion (DEI) leader dedicated to fostering inclusive spaces where people of various backgrounds can flourish. With over 26 years in the field, she began her journey as a Team Lead at HCL BPO. By 2006, she advanced to Concentrix, where she effectively managed a multicultural team across various domains, including digital, social media, technical support, customer service, and sales. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/