UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Jan 1, 2020 • 28min
Podcast Roundup: Top Ten from 2019
Let's kick off 2020 with a look back at some of the best conversations, advice, and stories from the previous year. Happy New Year!
Dec 25, 2019 • 2min
Happy Holidays from the Future of Field Service!
No Podcast this week, but Sarah's here with some warm Christmas wishes for you and your family. We can't wait to share more stories from the field with you in 2020!
Dec 18, 2019 • 37min
Live From Field Service Europe: Today’s Power and Tomorrow’s Potential for Machine Learning
Last week, Sarah led a fascinating panel at Field Service Europe on the power and potential of machine learning and predictive maintenance. She was joined by Henrietta Haavisto, Rajat Kakar, Norbert Kamberg, and Michael Gosling, who shared their insights, successes, and plans for future development.
Dec 11, 2019 • 25min
Beyond Customer Satisfaction to Customer Bliss
Sarah chats with Jeanne Bliss, Founder and CEO of Customer Bliss and Author of four CX-related books for some tactical advice on what it takes in today’s competitive landscape to truly set yourself apart with your customers.
Dec 4, 2019 • 23min
How Customer Needs Are Shaping The Technician of The Future
Tables are turned in this replay of an interview Sarah recently participated in for the Preparing Technicians for The Future of Work podcast.
Nov 27, 2019 • 25min
Arrow Tackles Change Management Head On
Mickey Thomas, Vice President of Customer Care and Inside Sales at Arrow Exterminators, shares with Sarah how the company has conquered a major PestPac upgrade by focusing heavily on change management.
Nov 20, 2019 • 27min
The Field Technician of The Future
Rich Smith, Vice President, Product and Services Division at Komatsu America Corp., chats with Sarah about how evolving customer expectations, technology advancements, and talent challenges are contributing to what the technician of the future will look like.
Nov 13, 2019 • 36min
Baker Hughes’ Digital Transformation Journey
Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes, joins Sarah to discuss the company’s goals, wins, challenges, and lessons learned on its digital transformation journey.
Nov 6, 2019 • 35min
Embracing Customer-Driven Disruption
Suman Sarkar, international consultant and author of the new book Customer-Driven Disruption, joins Sarah to discuss some of the barriers holding companies back from attaining true customer-centricity.
Oct 30, 2019 • 24min
Managing a Mature Service Organization
David Douglas, VP of Service Management at Scientific Games, talks with Sarah about how to focus on continuous improvement and innovation in a mature service organization.
