UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Jul 22, 2020 • 48min
Mita Mallick of Unilever on Having Courageous Conversations on Race
Mita Mallick, Head of Diversity and Inclusion and Cross-Cultural Marketing at Unilever, has an important discussion with Sarah about how to tackle courageous conversations on race, how to be an ally in both professional and personal settings, and how to foster greater diversity and inclusion.
Jul 15, 2020 • 23min
Ricoh’s Centralized Services Strategy
Sarah talks with Dr. Marlene Kolodziej, Vice President of Centralized Services at RICOH USA, Inc. about the company’s creation of a centralized services division, the journey from product to services provider, and her experiences leading virtually.
Jul 8, 2020 • 42min
5 Ways COVID Has Brought Clarity to Our Business
Rodger Smelcer, Vice President/Owner of United Service Technologies discusses with Sarah five ways that COVID-19 has brought clarity to his business and what changes he’s made as a result.
Jul 1, 2020 • 42min
A Real-World Look at What Slows Servitization Progress
Greg Parker, who has 20+ years of experience with brands like Hussmann, Trane, and Thermo King, shares some real-world insight into some of the common challenges that slow Servitization progress within organizations.
Jun 24, 2020 • 47min
DSL: How COVID-19 Has Accelerated Our Pace of Change
Reeve Bunn, President of DSL, talks with Sarah about how COVID-19 has accelerated the company’s pace of change, how he promotes an innovative culture within the 104-year old company, and how he stays focused both personally and as a leader on what’s most important.
Jun 17, 2020 • 41min
National Grid Prepares for COVID-19 Recovery
Reihaneh Irani-Famili, VP of Business Readiness, National Grid talks with Sarah about lessons learned in virtual leadership, how National Grid is preparing for COVID-19 recovery, and what she thinks our Next Normal will entail.
Jun 10, 2020 • 31min
How Park Place Technologies Has Excelled During The Pandemic
Nicola Buckley, EVP, Park Place Technologies, shares with Sarah three tactics that have enabled PPT to not only survive COVID-19 but thrive and grown during the crisis.
Jun 3, 2020 • 41min
How Tetra Pak is Preparing for The New Normal
Sasha Ilyukhin, VP Services and Industry 4.0 at Tetra Pak, talks with Sarah about the lessons Tetra Pak has learned from the COVID-19 crisis and what he thinks the New Normal will hold.
May 27, 2020 • 45min
The AI-Powered Enterprise
Seth Earley, CEO & Founder at Earley Information Science and Author of The AI-Powered Enterprise, discusses with Sarah why he feels that AI has failed to deliver on its promise for most businesses and gives insight on what those businesses need to do to better harness its power.
May 20, 2020 • 38min
ABB Discusses the Idea of Refactoring Field Service
Kevin Starr, Program Manager Advanced Services - Oil, Gas, and Chemical Division at ABB talks with Sarah about the concept of “refactoring” field service – discussing ways organizations need to evolve to keep pace with change, particularly as we recover from COVID-19.
