Which? Shorts

In this episode of Money Shorts, we're looking at 5 of the most sophisticated fraud attempts we've come across so far this year.Find out more and read How to avoid scams when booking a holiday & sign up to our free monthly Money newsletter

In this week's episode of Which? Shorts, we look at the clever ways that scammers are trying to get hold of our information by hacking into our computers at home. We provide the best advice on how to spot, and prevent, phishing attacks. Read how to spot HMRC scams & sign up for our free Scam Alerts service. To read more from the Which? Tech magazine, become a member of Which? Tech.

In this week's episode of Which? Shorts, we investigate the rise of deepfakes, and how fake yet realistic images, videos and audio of real people are being used to trick you. Read more about how to spot a deepfake & sign up for our free monthly Tech newsletter. To read more from the Which? Tech magazine, become a member of Which? Tech.

In this week's episode of Which? Shorts, we put sunscreens to the test to find out which ones provide the right amount of protection. Read more about our sunscreen tests & sign up for our free monthly Travel newsletter.To read our tests in full, become a member of Which? Travel.

In this week's episode of Which? Shorts, we look at how much money you need to set aside for later life, plus explain the best ways to boost your pension pot. Read more about pension drawdown & sign up to our free weekly Money newsletter. Get the Which? magazine delivered to your door by becoming a member. Check out the free Pension Wise service & use the DWP tool.

In this episode of Money Shorts, we look at interest rates and house prices to determine when equity release is worth it.Find out more, read about the 5 common equity release myths and sign up for our free monthly Money newsletter.

This week we’re attending The Shoddies, our very own awards presented for some of the biggest consumer let downs of the past twelve months. From disappointing service providers to useless - and in some cases downright unsafe - products, we’ll be telling you the brands we think you should avoid. Read a full list of products and services we awarded Shoddy awards to. Join Which? to get the magazine delivered direct to your door.

In this week's episode of Which? Shorts, we put 12 airlines and booking sites to the test, to get a snapshot of how well they performed when we posed as customers looking to carry out simple tasks.Read more about the first falling short on customer service & sign up for our free monthly Travel newsletter. Find the email address for company CEOs. Opodo said in response: “Comparing the experience of a newly made booking at its first interaction with one involving multiple previous contacts naturally reflects different experiences. Our AI-driven system recognises the ongoing needs of our customers and prioritises accordingly the most effective assistance and escalation paths. This approach is not disingenuous and is designed to enhance the efficiency and effectiveness of our customer service." Lastminute.com told us: "For security reasons, the system does not register the information if there are gaps or spaces when entering the booking reference and contact details. The chat gives information to customers and guides them. We take into consideration customer feedback and that is the reason why we gave autonomy to our customers through MyArea." Wizz Air told us: "We do not accept these findings.’ It continued that the research was ‘misleading’, only asking ‘a handful of people to give their opinion and attempting to disguise it as representative. It is simply not accurate or fair." Ryanair told us: "We don’t respond to Which? fake news stories or its equally fake and routinely inaccurate “surveys’’." Vueling told us: "Occasional challenges are not indicative of our overall service quality. We continuously evaluate our procedures to guarantee the best customer service and take the areas of improvement pointed out by the survey very seriously."

In this week's episode of Which? Shorts, we reveal the top seaside towns and villages according to more than 10,000 trips made by Which? members. Read all about the best places to go for a free day out in the UK & sign up for our free monthly Travel newsletter. Become a member of Which? Travel to read the results in full.

In this episode of Money Shorts, we’re looking at a lesser-known aspect of fraud, money mules, and the significant role they play in the fraud chain.Read the 5 scams you need to know about in 2024 & sign up to our free monthly Money newsletter