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Which? Shorts

Latest episodes

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Aug 6, 2024 • 10min

Which sunscreens passed our industry standard tests?

In this week's episode of Which? Shorts, we put sunscreens to the test to find out which ones provide the right amount of protection. Read more about our sunscreen tests & sign up for our free monthly Travel newsletter.To read our tests in full, become a member of Which? Travel.
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Jul 30, 2024 • 13min

How much do you need to save for a comfortable retirement

In this week's episode of Which? Shorts, we look at how much money you need to set aside for later life, plus explain the best ways to boost your pension pot. Read more about pension drawdown & sign up to our free weekly Money newsletter. Get the Which? magazine delivered to your door by becoming a member. Check out the free Pension Wise service & use the DWP tool.
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Jul 28, 2024 • 11min

Weighing up equity release - The Which? Money Podcast

In this episode of Money Shorts, we look at interest rates and house prices to determine when equity release is worth it.Find out more, read about the 5 common equity release myths and sign up for our free monthly Money newsletter.
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Jul 25, 2024 • 36min

The Shoddy Awards: companies & products named and shamed - Get Answers

This week we’re attending The Shoddies, our very own awards presented for some of the biggest consumer let downs of the past twelve months. From disappointing service providers to useless - and in some cases downright unsafe - products, we’ll be telling you the brands we think you should avoid. Read a full list of products and services we awarded Shoddy awards to. Join Which? to get the magazine delivered direct to your door.
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Jul 23, 2024 • 15min

We investigate the reality of airline customer service

In this week's episode of Which? Shorts, we put 12 airlines and booking sites to the test, to get a snapshot of how well they performed when we posed as customers looking to carry out simple tasks.Read more about the first falling short on customer service & sign up for our free monthly Travel newsletter. Find the email address for company CEOs. Opodo said in response: “Comparing the experience of a newly made booking at its first interaction with one involving multiple previous contacts naturally reflects different experiences. Our AI-driven system recognises the ongoing needs of our customers and prioritises accordingly the most effective assistance and escalation paths. This approach is not disingenuous and is designed to enhance the efficiency and effectiveness of our customer service." Lastminute.com told us: "For security reasons, the system does not register the information if there are gaps or spaces when entering the booking reference and contact details. The chat gives information to customers and guides them. We take into consideration customer feedback and that is the reason why we gave autonomy to our customers through MyArea." Wizz Air told us: "We do not accept these findings.’ It continued that the research was ‘misleading’, only asking ‘a handful of people to give their opinion and attempting to disguise it as representative. It is simply not accurate or fair." Ryanair told us: "We don’t respond to Which? fake news stories or its equally fake and routinely inaccurate “surveys’’." Vueling told us: "Occasional challenges are not indicative of our overall service quality. We continuously evaluate our procedures to guarantee the best customer service and take the areas of improvement pointed out by the survey very seriously."
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Jul 16, 2024 • 11min

We reveal the best places to holiday in the UK

In this week's episode of Which? Shorts, we reveal the top seaside towns and villages according to more than 10,000 trips made by Which? members. Read all about the best places to go for a free day out in the UK & sign up for our free monthly Travel newsletter. Become a member of Which? Travel to read the results in full.
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Jul 14, 2024 • 15min

The hidden world of money mules - The Which? Money Podcast

In this episode of Money Shorts, we’re looking at a lesser-known aspect of fraud, money mules, and the significant role they play in the fraud chain.Read the 5 scams you need to know about in 2024 & sign up to our free monthly Money newsletter
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Jul 9, 2024 • 16min

How to know if a scammer is targeting you

In this week's episode of Which? Shorts, we reveal what the most common scams are of 2024, plus give you advice on how to spot them and keep yourself safe online. Read all about the latest scams that we've spotted & sign up for our free Scam Alerts service.
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Jul 2, 2024 • 12min

How energy efficient is your home?

In this week's episode of Which? Shorts, we explain how finding out how energy efficient your home is can be be confusing and how official surveys can cause confusing results. Read more about the problems with Energy Performance Certificates & sign up for our free monthly Sustainability newsletter. Get the Which? magazine delivered direct to your door.
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Jun 30, 2024 • 13min

Paying for care: Your questions answered - The Which? Money Podcast

In this episode of Money Shorts, we demystify the rules around later life care funding across the UK.Read the 9 things you should know before paying for care & sign up to our free monthly Money newsletter

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