
The upcoach podcast
Every great coach needs to grow their coaching skills and their business, but very few have the time or patience to sift through bad content. Join award-winning coach, Todd Herman, as he introduces you to ideas, methods, and people to help you succeed in the modern coaching world. And you’ll get it all in 20 minutes or less! One idea before your coffee is done. At upcoach.com we’re building a modern transformation platform for coaches to simplify their business, and wow their clients. So this podcast is our way to help even more great people like you, make a positive impact in the world.
Latest episodes

Oct 3, 2023 • 21min
12. Optimizing Offers and Embracing Skills: Mastering the Art of Hell Yes Offers with Jessica Miller
Sales and Growth Strategist Jessica Miller discusses the importance of having a 'Hell Yes Offer' in business to avoid burnout. She emphasizes clarity, focus, and owning your skills to reach success. Jessica also explores creating specific offers and building your brand for wider audience reach.

Sep 26, 2023 • 23min
11. Shaping Your Coaching Game: The Transformative Power of Accountability
Join us on an enlightening journey as we sit down with Blake Eastman, a powerhouse in nonverbal research and behavioral science who has spent over a decade as a top poker coach. Eastman's unique insights into the complexities of social skills are shaped by his experience conducting the world's largest study on poker players, an exploration that has given him a distinctive perspective on coaching in today's multifaceted society. His transition from poker to nonverbal research wasn't a struggle but rather an evolution that we delve into in this episode.A personal revelation reshaped Blake’s coaching style - accountability. As coaches, we need to step up and lead by example, practicing what we preach and holding ourselves accountable for our actions. This episode also explores the crucial role of accountability coaches, these unsung heroes who can drive us forward toward achieving our goals. Blake continues the conversation by respectfully underscoring the importance of learning from our failures and how this shapes our ability to be accountable, a humbling and empowering experience.*The upcoach podcast is produced by Ventures FM.*Episode Quotes:On making the jump from poker to nonverbal groupI've viewed them as separate, but they're very overlapped skill sets. The truth is I learned so much from coaching poker players at scale that I wouldn't be able to do the things that I'm doing now without all the technology and methodologies and everything that we develop for poker players. I really don't think the whole jump is that hard at all. I think it's something that gets in a lot of people's heads about, “Oh, I coach this kind of person, but I can't coach that kind of person.” The reality is, to some extent, there's truth in that, but the transition is a lot easier than people think.The one thing that made a really big impact on his ability to get clients resultsFirst, it's a mindset shift, and then it's tactics and application of that. So, I think the biggest shift came from me when I started to see that I'm responsible to my clients, not only on the 45-minute call or the 30-minute check-in but in their life between those moments.On adapting your framework to fit your clients’ routinesI think a lot of coaches become lazy with their framework. They just do the same thing, and it's like, no, you got to figure out how do you produce results. Like, you come up with a methodology and like a four-part framework or seven phases and blah, blah, blah, and the reality is not everybody fits into the freaking seven-phase thing that you came up with, and not every culture is the same, and not every person is the same, and you want to have structure but I think part of the aspect of being a world-class coach or let's say, top .01%, is to be able to read the dynamic and quickly adapt your framework and do what's going to work for them. The ability to be dynamic outside of your rigid framework is what allows you to get to the top, in my opinion. Show Links:Blake Eastman on LinkedInBlake Eastman on FacebookBlake Eastman on TwitterBlake Eastman on InstagramBlake Eastman on YouTubeThe Nonverbal Group

Sep 19, 2023 • 25min
10. The Long Game: Crafting Content that Resonates with Dorie Clark
We're thrilled to bring you a thought-provoking conversation with the brilliant Dorie Clark, a coveted trainer on Linked-in Learning and the mind behind "The Long Game," a Wall Street Journal bestseller. Dorie's wisdom shines as she shares her insights on the significance of content creation in a world where everyone’s competing for attention. She dives deep into how mastering the art of communication and language and pointing out the unique aspects of your work can make you heard above the noise. We also discuss the development of writing skills and building credibility. Dorie generously shares her journey - from selling a bike on Craigslist to writing for the Harvard Business Review - and offers invaluable insights into harnessing real conversations and turning them into compelling written content. She also sheds light on the crucial roles of preparation, luck, and networking in creating opportunities. Get ready for a thrilling journey into the realm of thought leadership, making this episode a must-listen for consultants, coaches, and anyone who’s ever dreamed of making their ideas heard.*The upcoach podcast is produced by Ventures FM.*Episode Quotes:Communication coaching with DorieThe work that I do is about communication and helping people get their ideas and messages out more effectively in a loud and crowded world. We all know that the best marketing is having people come to you because they know what you're about and they like it. And so, figuring out how to break through is one of the things that I'm most interested in.The better way to come up with content ideasThere's two different ways to come up with story ideas. We often try to do top-down and say, "Oh, what's a brilliant idea? What's a marketable idea?" And when you do that, you just get so stuck. But what I think we often need to do is do bottom up. Start with your lived experiences of the things. Real people, what are they asking you? What did you say to them? What was the experience that is out there? And almost always, you can literally get content ideas and write entire articles based on the advice that you give in your coaching sessions. You just are letting it go into the ether. It's benefiting one person. But if you learn to start meticulously capturing, "Oh, wait, I told them four things. Here, let me write them down," at the end of your sessions, that is article ideas between now and the rest of your life.The best thing about communication coachingI would say that one of the biggest things above and beyond, just the emotional gratification of my being able to help people. So many of my clients come to me with a really specific desire that they feel frustrated because they're smart people, they have good ideas, they know they have good ideas, but it's always go paging through the magazines and seeing other people's bylines and saying, "Oh, I could have written that." That's such a maddening feeling over time. And so, to actually be able to surmount that and to crack that code and to have you be the person who is actually in those blogs, those websites, those magazines is really powerful. One of the most powerful credibility buildersIf you do something as an individual, everybody's like, "Well, yay, good for you, but maybe you're special or different in some way," right? Maybe you're the outlier. Nobody takes it seriously. But if you are able to help a lot of other people do it, then they begin to say, "Oh, actually, there may be a system, there may be a methodology, and that means it might be able to help me."And so, for me, that's very validating in the sense that there actually are some specific principles that you can show people and it enables them to break through in a way that may have been much more difficult if they had to figure it out by trial and error.Show Links:Dorie Clark websiteDorie Clark on LinkedInDorie Clark on FacebookDorie Clark on TwitterDorie Clark on InstagramDorie Clark on YouTubeDorie Clark books

Sep 12, 2023 • 15min
09. Don’t Fail to Do This...
Ready to elevate your coaching game and deliver impressive results to your clients? This episode is just the ticket. Your host, Todd Herman, takes you on a deep dive into the importance of creating a consistent structure for coaching conversations. He unravels the mystery behind why some coaches struggle to retain clients and generate referrals and how a well-defined coaching framework can solve these woes.Todd shares insights from his early sports career, painting a vivid picture of how a game plan, or a loose framework, significantly boosts the effectiveness of your coaching sessions. And just when you think you've got it all figured out, he unpacks the GROW model - your ultimate key to successful coaching. Todd explicates every component of this model and how they can guide your coaching conversations, challenge client assumptions, and help you define clear objectives. Buckle up to learn how to masterfully use this model to define your brand as a coach and stand out in your field. Let's get your coaching practice in top gear, together!*The upcoach podcast is produced by Ventures FM.*Episode Quotes:The challenge of not having a structured coaching sessionIf you don't have a good structure, a good model, or a good framework for how you consistently have your conversations, you leave your clients with a roller coaster of results or a roller coaster of experiences from each of your different sessions instead of consistently always producing a defined outcome or defined action plan that they can go and use until your next session. They might have a great session with you, they might have a poor session with you, but they can't even pinpoint why it is and when that happens, that is going to affect people returning to you, people re-upping, people renewing, et cetera. So, I highly encourage you to, if you don't already have a very well-defined structure for how you operate your coaching sessions, now, don't make the mistake of being someone who goes and accumulates 40 different types of models or frameworks for how you deliver a session to clients. So many people think that that's what they should be doing so they can maybe show their mastery of coaching, but the reality is the most effective and highly paid coaches in the world will have one to three models or frameworks that they typically would basically push their conversation through.The power of coaching with a structured model/frameworkI highly encourage you on your pathway to growing and mastering this particular business that we're all in, that you go out and you decide on an important framework model to include in your coaching process. The moment that you do, it starts to really up level your coaching skill set. More importantly, the results for all of our clients. It's the systemization of one really, really critical part of our world. There's so many people out there that have really poor experiences in the world of coaching, but if you can be the one that delivers a powerful experience, it sets you so much further apart than the other people out there who hang up a shingle and call themselves a coach. This is a part of becoming a transformative leader in our space.Show Links:Todd Herman websiteTodd Herman on LinkedInTodd Herman on FacebookTodd Herman on TwitterTodd Herman on InstagramTodd Herman on YouTubeupcoach

Aug 22, 2023 • 22min
08. Harnessing Group Connection and Engagement Effectively
Join us for a dynamic chat with the exceptional leader for entrepreneurs, Shawn Shepheard. We traverse his fruitful career in the coaching sphere, focusing on his unique mission to assist family-owned business owners and their leadership teams in attaining the next level of growth without the burnout of working around the clock. We also unpack a revolutionary concept: the power of congregating your best clients in the same room. Shawn regales us with his experiences of his first virtual event and the profound impact of connecting with clients through technology. We also explore the challenges of sustaining potent connections beyond an event, along with the concept of nurturing a group that remains connected, supports each other, and fosters healthy competition. Listen as Shawn sheds light on his innovative approaches, such as the Leadership Olympics and One Month Challenge, which have proven successful in cultivating connection and engagement within his group. We also dissect the merits of competition in constructing a new culture, a common language, and encouraging a friendly rivalry that ultimately aids in retaining people who desire to stay connected to Shawn’s world. You won't want to miss these insights from one of the industry's best.*The upcoach podcast is produced by Ventures FM.*Episode Quotes:The people he serves and how he helps themI work with family-owned business owners and their leadership teams, companies that have gotten to a certain point of growth, so not beginner companies or startups, and they get to a certain level of growth that you know, in the words of Marshall Goldsmith, what got them here will not get them to the next level, and they don't know what to do next. I help them get to the next level without working 24 seven. The magic in group connectionSo people love groups. When we meet live in person, there's a genuine human connection. When you break bread with people, the relationship changes; when they sit down and work together and get to know each other and their issues and their problems and their dreams and their challenges. My challenge was how do I make that last after one day or two days of the event because we've all gone to events, even small, intimate groups, and then nothing. You wake up on the third day, and it's kind of sad. I would walk by the meeting room in the hotel and feel like, oh my God, yesterday we were just laughing and joking. So, the question was always like, how do you keep that? Because it works. The magic of the group works. The accountability, the connection, the friendship, all of those things work. But how do we keep it going past the event? How do we make that lasting connection and real change? So number one, they want to be connected. Number two, they want to support each other in whatever dream and vision they have. And number three, they want to be held accountable by me and others. And number four, especially with my clients or with peak performers, they're super competitive. So, when I actually put them into a group that doesn't end at the end of two days, where they can go in and connect, where they can get updates with me, where they could share their wins which is the biggest thing, and they could share their challenges and see they're not alone between sessions, is powerful.A simple thing to implement in group dynamicsBring the people that love you and who you serve together. I hear a lot of coaches that are struggling reach out to me, and that's the number one thing I say. Do you do anything where you bring them together? Have they ever met each other? Let them meet each other. Bring them together and give them a challenge to rise to. Show Links:Shawn Shepheard’s websiteShawn Shepheard on LinkedInShawn Shepheard on YouTube

Aug 15, 2023 • 22min
07. Unlocking Resilience: Heart-Centered Approach to Mental Toughness with Ben Newman
Join us in a thought-provoking conversation with Ben Newman, a highly regarded mental toughness coach whose life experiences have fueled his commitment to mental resilience and success. Ben's journey is marked by personal trials, such as his mother's battle with a rare muscle disease, which made him realize the power of mental toughness at a young age. His story is an illustration of how life's most challenging moments can shape us, teaching us invaluable lessons and helping us develop a stronger, more resilient mindset. Ben's profound understanding of the human mind and heart has been instrumental in his approach to coaching. Stressing the importance of knowing what lies in a person's heart, he talks about the significance of delaying opportunities for the sake of building genuine relationships. He also shares his insights on nurturing trust with athletes, enabling them to reach their highest potential. His book, "The Standard," has been highly influential, guiding many on how to take ownership of their goals. Through dedication and commitment to mental toughness, Ben Newman has unlocked the secret to success, a secret he passionately shares with audiences around the world. Don't miss out on this inspiring conversation packed with motivation and guidance for everyone.*The upcoach podcast is produced by Ventures FM.*Episode Quotes:On the importance of mental toughness in the coaching worldFirst off, I believe that our greatest character is built through the toughest of times. Our real strength is built through challenge and adversity. And because I had to experience adversity so fast, so early on in life, and then I was blessed to have those mentors and coaches to pick me up off the mat of life when I didn't want to do it, when I didn't feel like I had any strength, now I have the blessing of guiding, sharing, helping to understand, helping somebody to uncover, maybe, the strength they didn't realize they've had to get them up off the mat of life. It's the greatest gift I could ever have been given, and to be able to do this for a career… For me, it's the passion in the fire that just comes out of me every day.The one thing he uncovered that has the biggest impact on his coaching careerJust say yes and know that the money will be a byproduct of you saying yes and doing things for the right reasons. Find those opportunities where you can build your muscle and figure out how to connect before you chase down that big opportunity that you want because, quite frankly, you might not be ready for it. Don’t delay opportunities just because of the moneyDon't make it about the money. People say, well, I'm not going to go speak to that high school. Look at my resume, look what I've done. I should be getting paid X to give a talk, and if you find that that's the camp that you're living in every day, as somebody owes you a speaking fee, you may never get the speaking fee that you actually deserve to get one day or you're capable of receiving. And so, I just had this passion not to make it about the money. And even to this day, the speaking fees I get now are 50 times what I used to get paid to speak. I can't even believe that this is what I get paid to speak, In some cases, 100 times what I used to get paid to speak, and I'm like, I can't believe this. But I never worried about it, and I don't worry about it now. And so, I think if you're worried about the money, I don't know if you're ever going to be able to find your true passion for doing this the right way, in my opinion.Understanding what’s inside a person’s heart separates you from the restI think the most important thing, and we've heard this so many times in so many different ways, is you have to understand what's in somebody's heart, and if you find that you think it's the same conversation with every single person, you're never going to connect on the deepest level to help each individual. And so I've always done the very best that I could, and I'm still trying to find even deeper ways and more detailed questions that I can ask by having conversations with individuals like you that have been going at this longer than me, and to find out what's the deep question I can ask, to figure out what's exactly in Todd's heart, not his why, not his purpose, but what I actually call your burn. And your burn is that underlying fire that actually ignites why and purpose that then causes you to be disciplined on the days you don't want to do it, and especially after you win. So it's somebody who they told you your whole life you were too small to compete, or your mother made sacrifice for you with three jobs, and you're not going to waste that sacrifice, and when you think of her sacrifice, you turn up to a whole new level. Well, I have to coach and have deep conversations with that individual based upon that experience of the sacrifice their mother made, not a canned speech that I give to every single audience that I speak to, and if you're willing to understand that everybody's different and to spend the time to build real relationships. I think that's the difference in this kind of work that distances you from others who just want to go give a speech. Show Links:Ben Newman websiteBen Newman on LinkedInBen Newman on FacebookBen Newman on TwitterBen Newman on InstagramBen Newman on YouTubeThe Burn Podcast by Ben Newman

Aug 8, 2023 • 18min
06. The Power of Narrative and Identity
What if the secret to high performance lies not in achieving more but in shifting your mindset and narratives? Allow Dr. Cassidy Preston, a seasoned performance coach, and former hockey player, to guide you through the transformative journey. With a unique approach that centers on empathy and understanding, Cassidy shares how to challenge your thought process and belief systems effectively. Drawing from his own experience, he reveals the power of the alter ego strategy and how it has been instrumental in his coaching practice and personal life.Cassidy also delves deeper into his approach to performance coaching, focusing on narrative work and shifting the language around confidence. He sheds light on the significance of understanding people's definitions of confidence and the power of focusing on who you want to be rather than what you want to achieve. Don't miss out as Cassidy challenges conventional wisdom and encourages listeners to question their own narratives. To wrap things up, he also extends an invitation for listeners to visit his website and social media profiles for more information.*The upcoach podcast is produced by Ventures FM.*Episode Quotes:The one thing that has really made a big impact on his ability to get results for clientsIt's the narrative stuff. When somebody says I've always just been that way or this is who I am, and I'm a person that does this, and so as soon as the narrative and the identity is rooted, well then we can't deal with the confidence or the beating yourself up because you just believe it to be true. And so, helping shine a light on the root problem, on the root narrative that's holding someone back from evolving or growing or letting go of those living beliefs, is the number one thing.On the ability to challenge people on their narrativeI think it’s somewhat easy. My disposition is to coach. I kind of learned through those early experiences just to assert myself and guide without being mean around just to push people away. And I think I also have, like you said, from my own experiences, a lot of certainty and challenging people like, no, this isn't necessarily serving you. There is a different way. Try looking at it this way, and you tell me if it fits. And so that narrative is very much guiding and challenging, yet it's not like pushing, like demeaning and putting people down because that's never going to help.On positioning the concept of narrative with peopleAre you what you do or achieve, or you think, or you feel? You're the character in a story, but you're not the character in the story. You're actually the author or the narrator of your life. You are awareness and choice, and how you narrate the story, and how you write the next page. And so that framework, helping people look at it that way versus no, I'm just a character in a story, no, you're actually the author of your own story. So, helping them flip the script on that was like, okay, well then, what story are you writing and how are you interpreting the facts that have happened, is a helpful way for them to understand it. Show Links:Dr. Cassidy Preston’s websiteDr. Cassidy Preston in LinkedIn ProfileDr. Cassidy Preston on TwitterDr. Cassidy Preston on InstagramDr. Cassidy Preston on FacebookCEP Mindset with Dr. Cassidy PrestonThe CEP Mindset Podcast

Aug 1, 2023 • 23min
05. Building Successful Online Communities: Trust, Coaching, and Authenticity
What if I told you that the pioneer of membership websites on the internet started his career coaching teenagers with severe disabilities? That's exactly the incredible journey our guest, Ryan Lee, has gone through. In this episode, we dive into Ryan's unique story, exploring how his experiences working with disabled teens equipped him with a skill set that's proven invaluable in his work with some of the biggest names in the fitness and digital marketing world.Together, we delve into the art of understanding and effectively marketing to target audiences without being overly explicit. Ryan shares the power of having a private community or forum for your customers, emphasizing the trust and shared experiences it can foster. We also touch on the importance of remembering that, no matter the topic, people are still human beings who may want to discuss other aspects of their lives. Join us for this insightful conversation with Ryan Lee and learn how to build strong, thriving communities that benefit both your business and your customers.*The upcoach podcast is produced by Ventures FM.*Episode Quotes:The skillsets he developed while working with kids and teens with disabilitiesIt wasn't just kids and teens; it was kids and teens mostly with physical disabilities, but a lot of them had multiple disabilities. It taught me, first of all, to put things in perspective. When I would coach people, and they get stressed out over a little thing, I'm like, let's relax, we're good, we're going to get through this. In perspective, it's not really the worst thing in the world. It also taught me a lot of patience. And I know you've used this word a lot, and I love this word too, just grit and resilience. Seeing how much resilience they had and how hard they worked, and then kind of bringing this over to coaching and working with adults, it definitely set up a really strong foundation. How a private forum helped his membership business succeedThe biggest reason I think that the business succeeded was we had a private community, a forum. This was before Facebook, before social media, so it was a place where everyone could gather. But what was really cool about it with the coaching, I was kind of leading the charge, but other people were chiming in and helping each other. You could almost call it just accountability community, whatever you want to call it, but it became this kind of living organism, and people were just helping each other out, especially with skill sets that maybe I didn't have. I was a track athlete all through high school and college, and I was really good at sprinting and speed training, but if someone had a question about certain types of power lifts, someone else can say, "Oh well, make sure you do hip flexion on this movement." And it was really interesting to see that kind of phase one of my career coaching online fitness and strength and conditioning. The community was the shift where I'm like, okay, instead of just working with one person at a time, I can have thousands of members in there getting coaching, accountability, community, and I'm kind of bringing it all together, pulling the resources. The importance of trust in a community forumIf someone gets into a community, especially if you have a community forum or private group or Facebook group, and they're not the right fit, or they're aggressive, or whatever the vibe is that's just not fitting, you have to remove them quickly even if it means sacrificing some money. Some people are scared to turn away, but you have to. You have to do that. Because the reason my communities work is because it comes down to trust, right? They have to trust whoever the leader of the community is and who's kind of the face of it, and they have to know you're always going to have their back and you're always going to do what's best for them. If they think it's just a holding group, so you can charge your fifty dollars a month, and then you're going to sell them something more expensive down the road, they know. They're not dumb. So, you have to protect them against all this stuff, and they have to know you always have their back. Show Links:Ryan Lee’s websiteRyan Lee in LinkedIn ProfileRyan Lee on TwitterRyan Lee on InstagramRyan Lee on Facebook

Jul 25, 2023 • 23min
04. Coaching and Accountability in the Fitness Industry
We welcome Dan Go to the show to talk about health and fitness. Dan is a fitness coach, and the CEO of High Performance Founder, a program that specializes in helping high-achieving entrepreneurs transform their bodies with ease and minimal stress.When he was still a trainer, Dan thought everything was just diet and nutrition. But then he realized that data points were much more important when it came to progress or getting the right results. The more data points that they have, the more it gives them a better picture or holistic view of where they, and their clients, are headed to.In this episode, Dan talks about how they help founders, CEOs, New York Times bestsellers, and other high-performing leaders achieve their fitness goals and become the healthiest versions of themselves. Their intent is to help people get lean, build muscle, and boost energy and to have that trickle into the other aspects of their lives.*The upcoach podcast is produced by Ventures FM.*Episode Quotes:Why Dan chooses to work with entrepreneurs and leadersI want to make the most impact as possible. I want to talk to the leaders. And then the leaders are the ones who impact other people with their product, services, and their books.Why their program is successfulWhat we do is we want them to be seen, to be heard, and to know that someone else is on the other side, looking at what they're doing on a regular basis. I like to say that accountability is probably the key that unlocks the results in terms of our own programs. We have a 94% success rate with the people that go in our programs and the people that get results. And the big part of it is because of this accountability matrix.On why incorporating small check-ins are important in their processThe small wins are a reflection of the bigger things that are going on with them. And a lot of times, especially being the human experience itself, we're always thinking about the survival mechanisms. We're always thinking about what's going wrong. We always have our minds in this mode where we're looking at more negative things than we really should. And it's on us as coaches to really just point out these small wins that are happening as a result of all the positive things that they're doing. Because it actually gives them positive reinforcement to keep on doing the things that they are doing. It gives them more reasons to do that.Show Links:Dan Go websiteDan Go in LinkedIn ProfileDan Go in TwitterDan Go in InstagramHigh Performance Founder

Jul 18, 2023 • 23min
03. How to Work with (Almost) Anyone
Are you ready to transform your coaching relationships? Get ready for an insightful conversation with our special guest, Michael Bungay Stanier (MBS), author of best-selling books like The Coaching Habit and The Advice Trap. He brings decades of experience in the coaching industry and shares his wisdom on building better relationships with clients and creating more effective coaching practices.In our chat with MBS, we explore the importance of establishing a strong foundation in coaching relationships by discussing how to work together before diving into the content of coaching itself. MBS shares a powerful question - "What needs to be said that hasn't yet been said?" - for opening up lines of communication and creating a safe, vital, and repairable relationship with clients and team members alike. We also discuss the challenges and opportunities in designing effective online training programs – from addressing slippage to varying the tone and energy of the training for optimum results.If you're looking to level up your coaching game, this episode is a treasure trove of insights from the one and only Michael Bungay Stanier. Discover how asking the right questions can unlock transformative coaching experiences and maximize the potential of your relationships. So, grab your headphones, and let's dive right into this enriching conversation.*The upcoach podcast is produced by Ventures FM.*Episode Quotes:One of the kind of profound lessons MBS learned early on when coachingI would convince myself that the better thing to do would not be to confront a client because of how I was helping them, being kind to them, or being supportive about them. When I really look at it, I was like, no, I'm just scared of that confrontation. I don't know how to say it, and I'm worried about their reaction and getting it wrong. I'm worried about me, in other words.I want the relationship I have with the people I work with to be fierce love. Love, meaning I am a hundred percent committed to their greatness and helping them thrive and be the best version of it. Fierce, meaning I'll do what it takes to do that in a respectful way. And that means loving them when I need to love them. It means getting out of their way when I'm in their way. It means having a fierceness if that's what's required.Developing strong relationshipsThe starting point is to commit to a conversation about how we'll work together before or ongoing as you work on the stuff together. In other words, a conversation about how we're doing working together. If you do that, you can set as a goal for yourself the best possible relationship. So, this relationship has a certain degree of potential. How do we get as close to it as possible? And the three attributes of that are it's safe, vital, life adventure bravery, and repairable. It's fixable. And of those three - safe, vital, and repairable - repairable is the one that people least experienced in. And I think a question that often unlocks a conversation that helps with repair and preemptively prevents damage is what needs to be said that hasn't yet been said. Show Links:Michael Bungay Stanier websiteMichael Bungay Stanier in LinkedIn ProfileMichael Bungay Stanier in TwitterMichael Bungay Stanier in InstagramMichael Bungay Stanier in FacebookMBS Works in YouTube