The AI in Business Podcast

Today the great and brilliant Gilad Turbahn, Senior Director of Product Management at Conga (formerly Apttus). Apttus is a leading quote-to-cash company that will put big enterprises on accounts receivable, and they recently merged with Conga, a global leader in commercial operations transformation. Gilad explains this week what they are working on for conversational interfaces with sales folks. The idea of layering on AI is still the wild west to some degree, there are a plethora of potential exciting use cases, and it will be interesting to see which ones evolve and move forward, but this is one use case that I thought you all should hear about. Interested in more use cases? Check out Emerj Plus: emerj.com/p1

Returning today is the great and brilliant Dr. Dmitry Efimov, VP of Machine Learning Research at American Express, one of the world's largest credit card companies. Today, Dr. Efimov helps us understand what makes for a successful AI firm, the right mix of technical folks, and how we connect them to the actual business processes, with the right team mix and communications channels to deliver fruitful AI projects. Want to support the podcast? Please consider leaving us a review: https://podcasts.apple.com/us/podcast/ai-in-business/id670771965

Today's guest is the great and brilliant Ron Glozman, CEO & Founder of Chisel.ai, an award-winning insurance firm AI solution that reads unstructured insurance data and automatically recognizes insurance-specific data points. Today Ron and I will discuss AI use-cases in insurance for both Brokers and Carriers. We will also discuss and understand the workflows impacted and where AI fits into those workflows. Are you interested in more Insurance Use-Cases? Get Emerj's PDF guide: https://emerj.com/ins1

Peter Durlach, Senior Vice President of Healthcare Strategy at Nuance Communications, joins to share his expertise in healthcare AI. He highlights which organizations are embracing AI technology and discusses the key factors that facilitate or hinder adoption. Durlach explores the use of machine vision in radiology for early diagnosis and the importance of trust in predictive analytics. He also addresses the integration challenges within healthcare workflows and notes how small clients often lead the innovation charge, leaving larger institutions to catch up.

Today's guest is the great and brilliant Robert LoCascio, CEO of LivePerson, a public company providing real-time intelligent customer engagement solutions to 10,000+ customers, including giants like Citibank, HSBC, Orange, and The Home Depot. In this episode, Robert breaks down the opportunity spaces for conversational AI, exploring the automation, interfaces, and evolution of technologies. Want to support the podcast? Please consider leaving us a review: https://podcasts.apple.com/us/podcast/ai-in-business/id670771965

Returning today is one of my favorite guests, the great a brilliant Dr. Charles Martin. Doc Martin received his Ph.D. in Theoretical Chemical Physics from the University of Chicago, where he authored scientific programs in C and Fortran using the Cray supercomputer. His company, Aardvark (later acquired by Google), developed statistical machine learning techniques (SVM, NLP, etc.) for search. Today's episode topics include: how to speak to executive leaders to make ROI clear and set realistic expectations, challenges of AI adoption, and what holds leaders back. Are you a consultant, vendor, advisor, or enterprise leader working to catalyze AI adoption? Consider applying to Emerj's AI Catalyst accelerator program. Learn more: emerj.com/catalyst

Today's guest is the great and brilliant Derek Choy, Co-Founder & COO of Aktana. This Silicon-Valley-based startup has raised $65+ million to empower data-driven insights for Life Sciences sales professionals with its AI-driven platform. In this episode, Derek helps us understand how to leverage AI to make salespeople more effective, breaking down sales workflows where AI can help most. These insights could be helpful in any industry. Want to learn more? Here are three ways to discover AI trends in any sector: emerj.com/t3

Returning today is Abinash Tripathy, CEO & Founder of Helpshift. The AI-powered support platform has raised $50+ million in venture funding since 2011. It is now installed on more than two billion devices worldwide, serving giants like Microsoft, Xfinity, and Zynga. In this episode, Abinash opens up about: where conversational AI is getting the most fruitful traction, the most natural fits between customers and NLP technology, and where AI investments are trending. Want to discover more NLP use cases? Get Emerj's free PDF Brief: "Unlocking the Business Value of NLP" at emerj.com/nlp1

Today's guest is the great and brilliant Dr. Abhishek Pani, Sr. Vice President of Product Mgmt at Bright Machines, a Silicon Valley startup founded in 2018. The company has raised $150+ million to bring together flexible factory robots with intelligent software, production data, and machine learning. In today's episode, Dr. Pani shares his valuable perspective on the transforming landscape of AI capabilities in manufacturing and how AI can empower dextrous micro-scale operations. Dr. Pani received his Ph.D. in Operations Research from the University of Maryland, co-founded Adobe's Data Science research awards program, and served as an adjunct faculty member at Stanford University. Want to explore Emerj's full library of AI use cases? Get Emerj Plus: emerj.com/p1

Today, the great and brilliant Dr. Tanushree Luke returns. Dr. Luke is Head of AI at US Bank (USA's 5th largest bank). In this episode, we discuss conversational agents as a tool for streamlining access to internal systems for employees and between departments, including efforts underway and promising opportunities. Dr. Luke earned her Ph.D. in Theoretical/Mathematical Physics and MS in Physics and Applied Engineering from George Mason University. Previously she served as the Head of Predictive AI and Machine Learning for Capital One's Conversational AI Platform. Dr. Luke also served as Technical Lead for the Department of Defense/DARPA Network Defense Program and held leadership roles at companies supporting the Department of Homeland Security and the Department of Energy. Want to dive deeper into AI opportunities in Financial Services? Get Emerj's PDF guide: emerj.com/fin1