Millionaire University

#325 Is customer service draining your time and resources? It doesn’t have to! In this episode hosted by Kirsten Tyrrel, we’re joined by Jordan Brown, founder and CEO of Omnie, who explains how outsourcing customer service can actually increase revenue while giving you back valuable time. Jordan shares how the right mix of AI and human support can transform customer interactions, with AI handling routine questions and freeing up your team to build relationships and drive conversions. He highlights how real-time chat support can turn site visitors into paying customers and reveals why outsourcing not only saves money but also improves customer satisfaction. Whether you’re overwhelmed with inquiries or looking to scale, Jordan breaks down how outsourcing can become a strategic advantage for your business!What we discuss with Jordan:+ Outsourcing customer service boosts revenue+ AI handles routine questions effectively+ Human agents build relationships and loyalty+ Real-time chat increases conversion rates+ Dedicated agents ensure brand consistency+ Outsourcing saves time and reduces costs+ Customer support can drive long-term growth+ Proactive customer service enhances satisfaction+ Training and SOPs improve agent performance+ Knowing when to outsource prevents burnoutThank you, Jordan!Check out Omnie at OmnieCSR.com.Email Jordan at jbrown@omniecsr.com.Watch the video podcast of this episode!And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover the essential traits that elevate successful entrepreneurs, from the power of execution to the art of flexibility. Learn how adaptability can turn unexpected challenges into opportunities for growth. Explore the balance of generosity in achieving financial success and fostering meaningful relationships. Personal anecdotes highlight the importance of embracing unpredictability while remaining focused on goals. Action, belief, and resilience emerge as key elements in navigating the entrepreneurial journey.

#323 Want to know the secret to building a business that practically runs itself? In Part 2 of the final coaching call for the Build My Money Machine program, Justin and Tara Williams dive even deeper into the actionable steps for building a successful business. They break down the final steps of the process — from creating and executing a prioritized to-do list to leveraging systems, people, and resources for scalable growth. Justin and Tara share hard-earned lessons about when to hire help, how to stay focused on growth without getting bogged down by operations, and why building a "money machine" requires clarity and consistency. They also get personal about their own business journey, including how they've structured their team and leveraged key hires to grow exponentially. Whether you're just starting out or looking to scale, this episode is packed with practical advice and mindset shifts to help you build a thriving business that works for you!What Justin and Tara discuss on today's episode:+ Creating a prioritized to-do list+ Reverse engineering business goals+ Importance of daily execution+ Adjusting when things don’t go as planned+ Leveraging systems, tools, and people+ Knowing when to hire help+ Tracking costs and profits+ Building a scalable “money machine”+ Staying focused on growth, not operations+ Evolving through mindset shiftsWatch the video podcast of this episode!Ready to create a 7-figure business of your own? Go to BuildMyMoneyMachine.com to get started today!And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

#322 In this episode of the Millionaire University Podcast, host Justin Williams talks about the traits that successful entrepreneurs and top one percenters possess.(Original Air Date - 1/11/24) What Justin discusses on today's episode:+ Introduction to the Podcast+ Debunking Myths about the 1%+ Introduction to the 26 Traits of Successful Entrepreneurs+ Trait 1+ Trait 2+ Trait 3+ Trait 4+ Conclusion and Next StepsFor more information go to MillionaireUniversity.comTo get access to our FREE Business Training course go to MillionaireUniversity.com/training.And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

#321 Most people fail in business not because they don’t have the right idea — but because they get stuck in indecision! In this episode featuring Justin and Tara Williams, you'll hear Part 1 of the final coaching call for the Build My Money Machine program! In this special two-part segment, Justin and Tara reflect on the journey, share key lessons learned, and dive into the mindset shifts that lead to business success. They talk about the importance of making decisions, taking action, and adapting to unknowns — because figuring it out as you go is what separates successful entrepreneurs from those who quit. They also share a personal story about their daughter starting her first business, the challenges she faced, and how taking action gave her clarity and confidence. Tune in to hear how you can apply these principles to your own business and why stepping into the unknown is the key to long-term success. Don’t miss Part 2, where Justin and Tara continue breaking down the 7 steps to building a thriving business!What Justin and Tara discuss on today's episode:+ Importance of making decisions quickly+ Taking action despite unknowns+ Learning through trial and error+ Story of our daughter starting a business+ Business success comes from solving unknowns+ Why most people quit too soon+ Creating a simple business plan+ Developing a repeatable sales process+ Leveraging momentum to scale+ Difference between a job and a businessWatch the video podcast of this episode!Ready to create a 7-figure business of your own? Go to BuildMyMoneyMachine.com to get started today!And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

#320 In this episode, Justin and Tara discuss their life experiences and lessons learned in 2023. They touch upon their personal growth, challenges faced, and milestones achieved during this year. They further explore the importance of communication in relationships, the impact of effective communication, and the concept of a communication "framework". They also reflect on the importance of understanding and validating others' feelings and emotions. Furthermore, they emphasize the significance of strong relationships in leading a satisfying life. Mindful of the journey, they motivate the audience to keep working on improving themselves, focusing on what matters the most in life, and maintaining the balance between achieving goals and enjoying life.(Original Air Date - 1/4/24)What Justin and Tara discuss on today's episode:+ Importance of Understanding in Communication+ Learning from Difficulties+ Communication Framework+ Using the Framework with Kids+ Impact of Good Relationships+ Working Through Misunderstandings: Example+ Empowerment through Understanding+ Growth in the Long term+ ConclusionFor more information go to MillionaireUniversity.comTo get access to our FREE Business Training course go to MillionaireUniversity.com/training.And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

#319 What if saving money isn’t the key to financial freedom—but creating cash flow is? In this episode hosted by Kirsten Tyrrel, Chris Miles, the cash flow expert and founder of Money Ripples, reveals why true financial freedom comes from cash flow, not just saving or investing in traditional ways. Chris shares how he retired twice by building streams of passive income — and how he bounced back from losing it all. He challenges conventional financial advice and explains why creating liquidity and diversifying income streams are key to long-term wealth. Tune in to learn how to stop relying solely on business income, build cash flow, and make your money work for you!What we discuss with Chris:+ Cash flow vs. savings+ Multiple income streams+ Avoiding financial traps+ Building liquidity for stability+ Why net worth isn’t enough+ Real estate for passive income+ Phases of business growth+ The danger of over-hustling+ The power of partnerships+ Mindset and emotional intelligenceThank you, Chris!Check out Money Ripples at MoneyRipples.com.Listen to the Money Ripples Podcast.Watch the video podcast of this episode!And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

#318 In this episode, we're interviewing professional email copywriter and list manager, Bradley Schnitzer, about why an email list is the most important asset in your business. Connecting and providing value to those who let you into their email inbox is the best way to build customer lifetime value. It can help businesses who utilize it well take their business to the moon!(Original Air Date - 12/28/23)What we discuss with Bradley:+ What is email marketing and list management.+ What email platforms are best for various styles of businesses.+ What flows and sequences do and how they are different from email campaigns.+ The basics of how to write an effective email.For more information go to MillionaireUniversity.comTo get access to our FREE Business Training course go to MillionaireUniversity.com/training.And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

#317 What if the secret to financial freedom isn’t about how much money you have — but how you think about it? In this final episode of our three-part series hosted by Kirsten Tyrrel, Jeff and Rhonna Farrer share how shifting from a scarcity mindset to an abundance mindset transformed their financial future — and their marriage. From giving away $100 a day as a spiritual practice to building a business that helps families design their financial futures, Jeff and Rhonna reveal the mindset shifts and strategic changes that led to lasting success. They also discuss their new book, Design Your Life, and share the seven principles that helped them align their life, business, and money goals. If you've ever struggled with financial confidence or want to learn how to sell with authenticity, this episode is for you!What we discuss with Jeff and Rhonna:+ Shifting from scarcity to abundance mindset+ Giving away $100 a day as a practice+ How abundance impacts financial confidence+ Designing life through seven core principles+ Building a business as a couple+ Overcoming fear of rejection in sales+ Selling through authenticity, not pressure+ Finding alignment in work and purpose+ Creating generational wealth strategies+ Importance of having a strong "why"Thank you, Jeff and Rhonna!Check out Rhonna Designs at RhonnaDesigns.com.Follow Rhonna on Instagram and Pinterest.Follow Jeff on Instagram.And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices

#316 In this episode, host Kirsten Tyrrel brings on long-time friend and successful online seller Teria Brooks to share her insights on selling products online. Teria, a top 1% Etsy seller, discusses her journey from starting with small nail decals to expanding into a variety of products, including physical items and digital goods. Through her experiences, she underscores the importance of thorough product research, consistent selling over time, appealing product presentation, and optimizing for search engines. She also compares popular platforms like Amazon, Ebay, and Shopify, sharing the unique benefits and challenges each presents. Teria highlights that success is possible for anyone willing to put in the work, remain consistent, and adapt to market trends.(Original Air Date - 12/21/23)What we discuss with Teria:+ Introduction to Online Selling+ Meet the Expert: Top 1% Etsy Seller+ The Journey to Becoming a Top Etsy Seller+ The Importance of Finding Your Niche+ Understanding the Market and Customer Needs+ The Role of Trends in Online Selling+ Choosing the Right Platform for Your Products+ Understanding Etsy Ads+ The Importance of Product Quality and Customer Satisfaction+ Is Etsy Too Saturated? Insights and Opinions+ Top Tips for Standing Out in a Saturated Market+ The Importance of a Cohesive Brand and Niche+ Understanding Etsy's Algorithm and the Importance of Consistency+ The Journey to Becoming a Top 1% Etsy Seller+ Transitioning to a New Product and Expanding Business+ The Future of Selling on Etsy and Final ThoughtsResources from this episode:Grab Teria's Design To Sell Guide Here.Etsy 101: How to Become a Top Seller to learn more - check out this blog post for more info.Sign up for our FREE Business Course - over 300+ new business ideas, also includes the 7 Phases of a business, so you know where you are now and where you need to go next. You'll also get 7 of the most popular marketing strategies and 31 stay-on-track hacks that successful millionaires follow to grow and automate their businesses. Go to https://www.millionaireuniversity.com/training.And follow us on:InstagramFacebookTik TokYoutubeTwitterTo get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices