People and Projects Podcast: Project Management Podcast

The Gift That Keeps on Giving This is a season when giving gifts takes center stage for most of us. Many of us have the gift of some time off before a new year begins. And when that new year gets into full swing, what is one of the biggest gifts you can give those you lead? I'll give you a hint: it doesn't require shiny wrapping or a pretty bow. One of the best gifts to those we lead is the gift of Respect. Encouragement. Clear goals. Autonomy. The resources they need. Creating environments where people love to work is a gift that keeps on giving. And my gift to you this Christmas is an interview with the co-author of one of the most respected business books of 2011. The book is entitled The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work, and the author is Steven Kramer. I actually gave a copy of The Progress Principle as a Christmas gift to a close friend, and I recommend you get yourself a copy as well. Learn more about the book at their website http://www.progressprinciple.com. You may also enjoy reading the article that Steve mentions in the interview regarding managers as heroes. You can find that on HBR's website at http://blogs.hbr.org/hbsfaculty/2011/07/in-a-comment-on-our.html.   Well, thank you for joining me for this episode of The People and Projects Podcast! Make sure to check out our upcoming New Year's episode with author and goal expert Heidi Grant Halvorson. For all my listeners who are celebrating Christmas and Hannakuh, have a very relaxing and joy-filled holiday! P.S. Here's a video of co-author Teresa Amabile talking about The Progress Principle at TEDx. {youtube}XD6N8bsjOEE{/youtube}

In this episode I'm going to share a conversation I had recently with Wayne Breitbarth, author of The Power Formula for Linkedin Success: Kick-start Your Business, Brand, and Job Search. Wayne is my favorite expert on LinkedIn and I know you'll enjoy his insights. You can learn more about Wayne and his book at http://www.powerformula.net/. I strongly recommend you sign-up for Wayne's free newsletter with tips and tricks. Thank you for joining me for this episode of The People and Projects Podcast! Have a great week!

In this episode, I talk with Justin Menkes, author of Better Under Pressure: How Great Leaders Bring Out the Best in Themselves and Others. Let's learn together from Justin as we talk about leading under pressure. You can learn more about Justin and his book at http://www.BetterUnderPressure.com. Thank you for joining me for this episode of The People and Projects Podcast! Have a great week! P.S. Here's an entertaining and informative video on how stress impacts how the brain works, from Dr. John Medina. Enjoy! {youtube}S6Xq7CMOH1k{/youtube}

Total Duration 27:37 Download episode 64 One of my favorite writers and voices on the topic of productivity is Peter Bregman. Peter recently released his newest book entitled 18 Minutes: Find Your Focus, Master Distraction, and Get the Right Things Done. I had the opportunity to spend some time with Peter recently and look forward to sharing that discussion with you in this episode. You can learn more about Peter at his website http://www.PeterBregman.com. Quick note: I'm always encouraged to hear from listeners and received this recently from Cheryl, who said, "I've been listening to your informative and inspiring podcasts and have found value in each one. I like your passion and sincerity. I benefit from the coaching delivered through your discussions with your engaging guests regarding leadership attitudes, skills and practices. I love that you call it the People and Projects podcast. My personal #1 rule is to take care of the people, and your podcasts cover the many dimensions of pursuing that objective. Thank you again for your great podcasts. I look forward to hearing more of them!" I certainly appreciate Cheryl's kind words. Her personal #1 rule is a good one, and is the heart of this podcast. If you get find these discussions valuable I invite you to take a moment and let some friends and colleagues know about The People and Projects Podcast. You can find us on the web, iTunes, and on Facebook. Speaking of Facebook, please take a minute to stop by our podcast Facebook page! I invite you to Like it and the join the discussion. Thank you for joining me for this episode of The People and Projects Podcast! Have a great week!  

Total Duration 20:58 Download episode 63 In our last episode I started a conversation with Jim Kouzes about their newly revised book Credibility: How Leaders Gain and Lose It, Why People Demand It. We continue that conversation in this episode, where I ask Jim for insights such as "How do you keep your credibility when being asked to support a decision you don't agree with?" You can learn more about Jim Kouzes and Barry Posner online at http://www.leadershipchallenge.com/. Thank you for joining me for this episode of The People and Projects Podcast! Have a great week!

Total Duration 21:06 Download episode 62 I'm recording this episode on the road this week, delivering a keynote on leadership at a Project Management Institute Professional Development Day. Since I have leadership on the brain today, let me ask you: Think of one of the best leaders you've ever had the privilege of working with.... What was it about that person that made them such an effective leader? Though the details of your answer could be different from what others might say, chances are we would all agree that the best leader that came to mind for us shared one thing in common: credibility. Credibility is fundamental to being a leader, and in this cast I'm excited to share the first of two episodes from a conversation with Jim Kouzes. Jim, along with his co-author Barry Posner, are some of the foremost researchers and voices on leadership, including works such as their best-selling book The Leadership Challenge. In these next two episodes, I talk with Jim about their newly updated book Credibility: How Leaders Gain and Lose It, Why People Demand It. Don't miss the next cast where Jim and I talk about what to do when you're given an assignment that's over your head. How does that impact credibility? And what about when you have to execute against a decision you don't agree with? Does that mean your credibility is on the line? Jim shares his expert coaching with those questions and more so don't miss it! You can learn more about Jim Kouzes and Barry Posner online at http://www.leadershipchallenge.com/. Thank you for joining me for this episode of The People and Projects Podcast! Have a great week!

Total Duration 7:11 Download the premium episode (NOTE: This Premium Episode is being included in our free podcast stream this week. It gives you a sense of the extra coaching that is available each episode for our premium subscribers. Learn more about becoming a Premium Subscriber at http://bit.ly/PremiumSubscribe). There are many things I love about hosting this podcast. One of them is the opportunity to interact with the experts we interview. You probably notice that I normally include some behind the scenes cuts at the end of interviews to try and give a sense of who these people are. Most are very gracious. There's something about Michael Roberto that truly stands out though. He has great energy, a quick wit, and is everything I would have wanted in a college business professor. In this premium episode I want to highlight some points from the interview with Michael to help you put the learning into action. First, filtering isn't bad, right? We need it for efficiency. People say we need to over-communicate but, to an extreme, that can be a bad idea! If you listened to my interview with Cathy Davidson or read her book Now You See It, it's clear that we are wired up to put our attention on that which requires it. We would literally go nuts if we tried to take it all in. So filtering of information can be the equivalent of a corporate attention window: what is it that is most important. Let's focus on that. So let me ask you: how do you filter for efficiency? What do you do to make sure the most important information gets to you? From a learning perspective, I focus on a relatively small number of blogs and podcasts. I find those give me regular doses of learning without trying to read everything or attend every learning opportunity. For example, I get great value out of HBR's blog. I use CIO Magazine's “What Are You Reading” section as a starting place for new and interesting books and authors to consider as guests. I use a number of Google's filtering capabilities to give me just the news I'm most interested in. I try to surround myself with diversely interesting people who help keep me informed of their viewpoint. If you are feeling overwhelmed, you might want to think about your filtering systems today. But secondly, of course, filtering isn't always done for efficiency. And it isn't always done intentionally or for our good. As Michael says, we might by our actions and words unwittingly put pressure on those on our teams to conform to our way of thinking. We have to be careful for how we advocate for certain decisions or positions because our advocacy could cause some who know better to keep their mouths shut--to not speak up because they'll think you are not open to a contrary point of view. A key characteristic of your team must be that every member knows that if they have information or insights that can help you, they can bring it to you without fear of rejection or judgment. That doesn't mean that you will always agree with them or follow their advice. I read a case study from Michael years ago that, in effect, said that people can usually put up with decisions that you make as long as they had a fair say in the process. As long as they're heard, they can better accept what you decide. But if you explicitly or subtly make it clear that you're not open to their point of view, not to mention even giving them the opportunity, you risk making a poorly informed decision that can often surface compliance at best instead of commitment from your teams. Be careful how you may be pressuring people to conform. Third, make sure you're aware of the power and dangers of advocacy. This filter says that the information is presented in such a way as to advocate for a certain position. Information that might not reinforce the position is held back. Whether from politicians, your senior management, advertisers, a supplier, or someone on your team, keep your eyes wide open for not just what is presented but also for what is not being presented. I've learned to deal with this by asking questions, digging into the data that is presented, and watching for influence techniques such social proof. It's not that I don't trust people when they're making a pitch. But whether it's a resume, a request for something to buy, or an argument for why we should take action, there's almost always some advocacy going on. Make sure you look for dissenting or alternative points of view. Fourth, remember that sometimes it's the other person advocating. Other times it's you and me only taking in the data we want. Confirmation bias is an easy trap to fall into. Make sure to not fall in love with an approach or decision because it is ours. Cathy Davidson's collaboration by difference is her solution to this, which basically recommends we surround ourselves with diverse points of view that are intentionally looking at different aspects of what's going on. Confirmation bias can be deadly to decision-making. Beware. Fifth, and to many of the previous points, remember Michael's suggestion about getting out to the periphery. One way to help know what's important is to get out of your office and spend time with customers, or people in remote offices, or with stakeholders. I interviewed Todd Williams earlier this summer about rescuing problem projects. You may recall his advice that, with troubled projects, your team knows the answers. They know how to help you but you need to spend time with them. Extended time. Michael Roberto is obviously a big Churchill fan and his story about Churchill going out and spending time with the frontlines provided helpful insight that had less filtering through the ranks. Of course you have to be careful to not undermine your direct reports or senior management, but getting to the edges or periphery, spending time with those who don't normally have a voice, such as the younger people as Michael talked about. In my interview with Dev Patniak regarding his book Wired to Care, he basically said we don't have to be innovative if we have an intense understanding of our customers--what he refers to as empathy. Stop trying to live off your own wisdom and insights. Get to the edges and you'll get fresh insights. Finally, remember Michael's suggestion about talking to the Non's. That means spending some time with people who aren't currently using the services or your team or company but potentially could. Or maybe they're not fans of you or your team or your project. Why is that? Don't write them off. Insights from the Non's could just help you turn them. I trust it's obvious that I really like Michael's book Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen. Get a copy and enjoy it--it's a great read.   You can learn more about Michael and read his blog by visiting http://michael-roberto.blogspot.com/. Hey, take a minute to stop by our podcast Facebook page! I invite you to Like it and the join the discussion. Thank you for being a premium subscriber to The People and Projects Podcast. Please let me know what questions you have and if there's anything I can do to help you lead and deliver. Thank you for joining me for this premium episode of The People and Projects Podcast! Have a great week!

Total Duration 22:23 Download episode 61 Have you ever heard this quote?"There's an inverse relationship between your level in a company and your ability to see reality." We joke about that at times when it seems like the people above us are out of touch. But why is it more difficult to see reality, the higher you get in an organization? Sometimes it's just because the people higher up are focusing on longer term issues. By virtue of their scope of responsibility, they're not in the day-to-day. But that's not always it. I was facilitating a project management workshop at a company a couple years ago discussing this very topic. A participant said it this way: "Around here, it's crap down at our level but it's fertilizer up there! It's not a problem, it's an opportunity!" Information gets filtered as it travels up and down and around an organization. What gets through and why can make all the difference between making good, informed decisions or barreling over a cliff with what we thought was an accurate map. Those of us who have the privilege of leading people and delivering projects need to understand filtering and my favorite expert for how this works is Dr. Michael Roberto. Michael's book Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen continues to be one of my highly recommended books for project managers and leaders. In this episode I talk with Michael about Chapter 2 of his book: Circumvent the Gatekeepers. You can learn more about Michael and read his blog by visiting http://michael-roberto.blogspot.com/. By the way, don't miss the free Premium Episode that I'm including with this feed. Normally these extra episodes are only available for Premium Subscribers but I wanted to give you a flavor for the additional coaching you can receive with each episode when you become a Premium Subscriber. Visit http://bit.ly/PremiumSubscribe to learn more about premium subscriptions. Thank you for joining me for this episode of The People and Projects Podcast! Have a great week!

Check out this quote from Daniel J. Boorstin. He said,"The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge." How often have we kidded ourselves that we knew something only to get more data or evidence later that made it clear we didn't have the full story? It happens all the time. Probably more than we realize. I find a related observation when it comes to attention. We think we see the world or situations or people clearly but inevitably it's all being filtered through lenses. It could be argued that we have an illusion of observation. Have you ever seen the famous video that asks you to count the number of times a basketball is passed between a group of college students? Check it out: {youtube}vJG698U2Mvo{/youtube} Interesting, eh? Selective attention is alive and well, and for all of us who desire to lead and deliver, we need to be acutely aware of how it works. In this premium episode I want to take time to highlight some points from the interview with Cathy to help you put the learning into action. First, let's start getting our arms wrapped around Cathy's point that our schools and workplaces are often more designed for the early 20th century instead of the 21st. We may not have control of how your schooling was structured, but let's start thinking about how we best go about helping ourselves and our team learn and work going forward. How about finding ways to embrace collaborative technologies in new and interesting ways instead of making people check them at the door? For example, typical meeting protocol is to discourage people from using their laptops and cell phones during meetings. But why not encourage people to be texting and chatting during meetings, especially virtual ones? If this seems dangerous or rude or a recipe for chaos for meetings, that's OK. It's the years of conditioning that we've had! IBM has found that by actively encouraging chatting during virtual meetings, it keeps people more engaged. I've experimented with this myself and found that it can significantly change the culture of web-based meetings for the positive. In Cathy's book she lays out a strong case for how IBM uses "backchanneling" to leverage technology in meetings. Second, and related, here's a tip I learned years ago. If people are moving their attention to their laptops or other devices, it may not just be that they're rude. That's a possibility, of course, but here's my point: it just be that the meeting is boring and irrelevant. I've learned that if someone isn't paying attention when I'm facilitating, the problem may not be them: it may be me! Find ways to more fully engage people. Maybe a different venue? Maybe on Second Life! How about this? I love using Poll Everywhere to allow people to respond to a poll by texting their responses. It's an expensive tool and shows results real time. I love it! It's fun and engaging. Let's realize that asking people to check their electronics at the door causes us to miss opportunities to engage them. Third, a proven project management and leadership principle is to involve others in the planning. I've often said we need to make sure that n is greater than one! But the point brought up in the discussion with Cathy is that it shouldn't just be "in addition to me" but also "different from me." Diversity of thought is not just something to do because it's politically correct. It's just plain more effective. Cathy's organization calls it collaboration by difference. As she mentions in the interview, we often say we want diversity of thought, skills, and opinions, but then we recruit in our own image. Whether at work or in our personal lives, there is value in collaboration by difference: surrounding ourselves with people who don't just look, think, and see the same as we do. Fourth, remember that technology is here to serve us, not the other way around. If you're finding that social networking or your handheld device or some new software tool is chewing up too much of your time, the problem may not be the technology. It might just be you. We need new habits for the new technology. I've found this simple little cube timer is a handy way to block out some time to focus on one thing. When it goes off, then I can (in Tony Schwartz's terms) pulse to something else. In some situations I find it best to close my web browser or shut down my mail client. At times I completely turn off my phone. I love Cathy's idea of using a different computer for some of the more fun things, or at least get up and move as part of your switching. Make the technology work for you. It's not the enemy—we just need new habits. Finally, as much as interruptions from others is frustrating, remember what Cathy and I talked about regarding Gloria Mark's research on distractions. 44% of the distractions didn't come from others. Rather, it came from us. As Cathy said, "Heartache and heartburn are more distracting than technology!" Work on calming your own distractions. I'm finding that using a Kanban board is helping me and my family stay focused on the most important projects at work and home. David Allen's teaching on getting things out of our mind and onto a list can be helpful as well. Realize that we are often our own distraction problem. Cathy's book isn't for everyone, but the lessons are relevant for us all. If you are particularly interested in how to improve education and the workplace to be better prepared for today's demands, I recommend you get a copy of Cathy's book. What's a challenge you're having in managing your attention? Send me an e-mail at andy@i-leadonline.com. I love hearing from Premium Subscribers. Hey, the People and Projects Podcast is now on Facebook! I invite you to Like us at http://www.facebook.com/pages/People-and-Projects-Podcast/224005747630357 and join the discussion. Thank you for being a premium subscriber to The People and Projects Podcast! Please let me know what questions you have and if there's anything I can do to help you lead and deliver. Thank you for joining me for this premium episode of The People and Projects Podcast! Have a great week! Total Duration 6:54 Download the premium episode

In our last episode, you heard the first portion of my discussion with Cathy N. Davidson, author of Now You See It: How the Brain Science of Attention Will Transform the Way We Live, Work, and Learn Cathy's book is just coming out this week and has already been named one of the top 10 science books of this fall season. Is technology making it more difficult to focus? Cathy and I talk about that in this second portion of the interview.   Thank you for joining me for this episode of The People and Projects Podcast! Have a great week!