Hims House

In episode 7 of Hims House, Jonathan, Louis, and Dr. H discuss the evolving telehealth industry, focusing on the market size, adoption trends, and why Hims & Hers is emerging as a leader in the space. Dr. H highlights how the ease of use and streamlined digital healthcare experience has allowed Hims to outpace competitors. The conversation also delves into the challenges of integrating insurance and how Hims' decision to avoid insurance might be an advantage, as it keeps the process simple and cost-effective. They compare Hims to its competitors like Ro and Teladoc, discussing pricing, market share, and the potential for industry consolidation. The episode concludes by touching on the potential regulatory and competitive threats from large companies like Amazon and Walmart.(00:00) - Introduction(00:59) - Market size and telehealth growth(01:35) - The evolution of digital healthcare(02:16) - Why Hims does not accept insurance(03:27) - Comparison with Teladoc's insurance model(05:00) - Hims & Hers business appeals to millennials(08:38) - Total Addressable Market (TAM) discussion(12:02) - Pricing comparison between Hims and competitors(14:07) - Telehealth industry consolidation vs. fragmentation(22:30) - Winner take most?(23:46) - The impact of regulations on GLP-1s and Hims(27:22) - Amazon and other behemoths entering the marketWebsite: https://himshouse.comTwitter/X: @himshouseDiscord: https://discord.gg/WPzMX448V8Jonathan Stern - @jonathanrsternLouis Stevens - @LA_stevens_Dr. H - @stayathomedoc Get full access to Hims House at himshouse.substack.com/subscribe

In this episode of Hims House, the hosts discuss the importance of Hims's partnerships with healthcare providers, including doctors, nurse practitioners, and pharmacies. Dr. H shares his experience joining Hims, describing the onboarding process and the evolving role of nurse practitioners. The team explores Hims's vertical integration strategy, focusing on the acquisition of 503A and 503B pharmacies, which allows the company to streamline production and reduce costs. They also touch on future trends, including AI's role in healthcare, and conclude with the challenges of improving shipping and fulfillment logistics for Hims's products.(00:00) - Introduction  (00:38) - Dr. H's Journey to Joining Hims  (02:47) - Doctor Autonomy and Guidelines at Hims  (04:40) - Leaving Hims and Evolution Towards More Nurse Practitioners(06:04) - AI's Role in Medicine and Hims Operations  (13:31) - 503A vs 503B Pharmacies Explained  (16:37) - Hims Acquisitions: Apostrophe and Honest Health  (23:33) - Acquisition of Medisource RX and Addressing the Hunterbrook Short Report  (28:11) - Fulfillment, Distribution, and Logistics Partnerships  (32:31) - Shipping Issues, Customer Concerns, and Last Mile DeliveryWebsite: https://himshouse.comTwitter/X: @himshouseDiscord: https://discord.gg/WPzMX448V8Jonathan Stern - @jonathanrsternLouis Stevens - @LA_stevens_Dr. H - @stayathomedoc Get full access to Hims House at himshouse.substack.com/subscribe

In this episode of Hims House, Jonathan Stern, Louis Stevens, and Dr. H walk through the Hims customer experience, focusing on the weight management intake process. They explore the thoroughness of the signup flow, emphasizing how it mimics a traditional doctor’s visit while countering claims made in a Hunterbrook short report. Dr. H provides insights into how the system assesses customer data and adapts treatments, comparing the ease of Hims' virtual experience to the inefficiencies of the legacy healthcare system. They conclude by discussing customer support, logistics, and overall satisfaction, noting that most users are happy and appreciate the platform's convenience.(00:00) - Welcome to Hims House(00:45) - Dr. H starts the weight loss signup flow(01:15) - Discussion on the short report by Hunterbrook(10:50) - GLP-1s and blood tests(11:30) - Could Hims displace primary care physicians?(14:33) - Hims as a multi-product platform(17:29) - Certificate of Analysis (COA)(18:59) - Consultation with a doctor(21:48) - Hims patient queuing system(22:46) - Contrasting the Hims experience with the legacyhealthcare system(25:39) - Timeline and cost comparisons: Hims vs. legacy system(27:35) - Hims price bundling: doctor + prescription all in one(28:17) - Hims Net Promoter Score (NPS) and customer satisfactionWebsite: https://himshouse.comTwitter/X: @himshouseDiscord: https://discord.gg/WPzMX448V8Jonathan Stern - @jonathanrsternLouis Stevens - @LA_stevens_Dr. H - @stayathomedoc Get full access to Hims House at himshouse.substack.com/subscribe

In this episode of Hims House, Jonathan, Louis, and Dr. H dive into Hims & Hers product offerings, discussing key categories like sexual health, mental health, hair loss, weight management, and skincare. They highlight the success of products like ED and hair loss treatments, which remain highly popular, while newer categories such as weight management have seen rapid growth. Dr. H emphasizes the potential future focus on testosterone and menopause treatments, as well as personalized medicine to improve patient outcomes. The team also explores the competitive landscape, touching on how Hims has outperformed rivals like Ro, particularly in launching a successful women’s brand, Hers. Finally, they discuss the importance of execution and branding in maintaining Hims' market leadership.(00:00) - Introduction(00:19) - Hims Product Pillars Overview  (01:00) - Most Popular Product Categories  (02:11) - Future Product Offerings: Testosterone & Menopause?(05:56) - Personalized Treatments Explained  (12:00) - Hims Moat and Stickiness(18:42) - Dr. H on Hims’ Brand Moat(23:47) - Hims vs. Competitors: Roman and Rory  (25:12) - Hers Brand Success and Future Potential   (32:46) - Differences Between Male and Female Health ApproachesWebsite: https://himshouse.comTwitter/X: @himshouseDiscord: https://discord.gg/WPzMX448V8Jonathan Stern - @jonathanrsternLouis Stevens -  @LA_stevens_Dr. H -  @stayathomedoc Get full access to Hims House at himshouse.substack.com/subscribe

Louis Stevens, a business expert in healthcare, joins Dr. H, a physician with insights on the medical field, to discuss the remarkable journey of Hims & Hers Health. They delve into how CEO Andrew Dudum's vision is reshaping healthcare access and affordability. The duo compares Hims to Uber, emphasizing its disruptive potential through vertical integration and innovative technology. Dr. H outlines the challenges in the U.S. system, while they share confidence that Hims will excel in chronic care management, transforming patient experiences.

Discover the innovative business model of Hims & Hers, offering discreet healthcare solutions. The patient experience is explored, highlighting the blend of technology and personalized care. They delve into the complexities of prescription management for sensitive health conditions and the challenges of urgent care navigation. The discussion touches on the potential of AI and technology in shaping the future of healthcare. Learn about groundbreaking pharmaceuticals, like combining medications for erectile dysfunction and heart health, showcasing new approaches to treatment.

Dr. H, a board-certified physician in telemedicine, and Louis Stevens, an equity analyst with deep knowledge of Hims & Hers, dive into the company's unique cash-based healthcare model. They discuss how Hims bypasses traditional insurance barriers, offering affordable medications and personalized care. The duo highlights Hims' rapid growth in the weight loss market, achieving success without relying on GLP-1 treatments. They also explore the emotional aspects of patient care and the challenges faced by big corporations in adopting this innovative approach.