Preparing for the Unexpected

The global pandemic has put allot of stress on just about everyone, and it's important we know how to deal with the prolonged stress and burnout it has - and is - creating. I speak with the author of 'Burnout Proof: How to Establish Boundaries to Avoid the Negativity of Stress' and founder & Chief Burnout Officer of the Breakfast Leadership Network, Michael Levitt. We talk about: 1. Defining burnout, 2. Recognizing signs of burnout, 3. Reasons people experience burnout, 4. Michael shares his own story and experiences with burnout, 5. Establishing boundaries and communicating boundaries, 6. How to get out of burnout, and 7. How to help someone you know with burnout. In sharing his personal story, Michael brings a real-life way of dealing with the challenges of burnout, and how we can each deal with it - for ourselves and others. You don't want to miss what he has to say. Enjoy!

I talk with award-winning IT, Continuity, Resilience, Risk and Security professional and noted resilience expert, Modebola Olowu. Modebola talks about personal resilience and how we can cultivate a practice the will work effectively at home and in the workplace. We touch on subjects such as: 1. What is resilience and the difference between the workplace and home, 2. Characteristics of personal resilience? 3. The art of Kintsugi? (This is a great analogy for resilience and I urge everyone to go find your gold!!), 4. Cultivating Resilience, 5. The Me Strategy, 6. The Proactive Strategy, 7. The Community Strategy, 8. Crises and their Opportunities, and 9. Ways to identify opportunities in crisis (e.g., change your perspective, find the 'loophole' etc.). It's clear that Modebola is quite passionate about personal resilience, and it comes across during our discussion. With allot of resilience talk focusing on technology, processes, and systems, Modebola teaches us how to take a step back and look at ourselves...our gold. Enjoy!

It's time again to get caught up once again with Regina Phelps. In our August 2022 update we talk about: 1. COVID (US, Canada, and the world...and new variants), 2. Monkey Pox (What we need to know and some of the misconception), 3. Staff shortages in the health care and teaching professions (why and what impact this is having), 4. Polio (What is it? How does it spread? How to prevent it, and vaccinations and vaccines). As always, another great chat with Regina you don't want to miss. Some of the information could save a loved ones life...or your own.

Embedding Business Continuity and Resilience into an organization can seem a daunting task. I I talk with BC and Resilience specialist Gary Stevenson about how we can do this and what we should consider. We discuss: 1. Define the term embedding, 2. The importance of awareness and the different levels of awareness required, 3. Steven's personal experiences with embedding BC in his organization (the good and the bad), 4. Recommendations for getting an embedding initiative started, 5. How to be flexible with your approach to embedding BC, and 6. The challenges, and how to overcome them. A great conversation with Gary, who helps us better understand how to embed BC into our organizations for success. Enjoy!

The use of Knowledge Management (KM) within the Business Continuity industry can help organizations with their goal of becoming more resilience. I talk with Knowledge Management (KM) specialist, Vanessa Thurlwell, who will help us understand what Knowledge Management is and the considerations for implementing a successful KM program. We talk about: 1. Principles of resilience (A Resilient Organization, Indicators of Resilience), 2. An overview of Knowledge Management (Explicit Knowledge vs Tacit Knowledge, Knowledge Hierarchy, KM Program components (People, Processes, Tech, Structures, Culture), 3. Steps to Implementation, 4. Linking Knowledge Management principles with Business Continuity Management (Identify, Assess, Develop, Track), 5. The importance of organizational learning, and 6. Success factors for true resilience. Knowledge Management isn't a well-understood discipline, but Vanessa does a great job of displaying how much it can help our organizations when trying to become more resilient. Don't miss it!

There is allot of focus on our physical Supply Chains, but what about digital supply chains? I talk with long time lead auditor for ISO 9001, ISO 27001 and other standards, Willy Fabritius. Willy takes a different view of Supply Chain Management and talks about the digital aspects, rather than the traditionally focus of physical products and their supply chains. It's a new perspective that hasn't been fully talked about until now. Will talks about: 1. Defining digital supply chains, 2. Digital supply chain issues, 3. Products and Services obtained through a digital manner, 4. Impacts of digital changes to products already in use, 5. Key program components and possible solutions, 6. Risk Assessments / Analysis, 7. Regulatory requirements, 8. User awareness (People aren't as aware as you might think.), 9. Incident management and learning from them, 10. Management Systems, 11. Independent reviews and assessments (Governance)...and more. It's a very informative talk with a focus many aren't considering in Supply Chain Management; the digital aspects. Don't miss this! Enjoy!

It's time for my regular discussion with noted Crisis and Business Continuity industry leader, Regina Phelps. We find out the latest news with COVID, and wonder if we've been here before. We also touch on vaccines, boosters, and resetting expectations). See the link below to the report Regina references. The second part of our discussion focuses on Monkey Pox, and whether we should be worried or not. We also talk briefly about our next show where we talk about our 'Shifting Baselines' in ourselves, our organizations, and our communities. Downloaded PDF from https://www.covid19treatmentguidelines.nih.gov/

Working with you suppliers is key if you want to create Supply Chain Resilience for your organization. I talk with the Head of Business Resilience Lead Logistics at Maersk, and BCI award winner, Zera Zheng. Zera is very passionate about supply chain resilience and we have a very interesting talk, touching on such subjects as: 1. The elements of Supply Chain Resilience Management, 2. Supply Chain Mapping, 3. Contingency Options and Contingency Strategies (Acceptance, Reduce dependency, Work with Suppliers, Exit the relationship), 4. We get a real-life viewpoint of how Mearsk managed the Suez 'ship' crisis (You know the ship stuck in the canal), 5. 3 key areas of focus when supporting customers (Visibility, Alternative Solutions, Communications), 6. Supply chain resilience through collaboration, and more. It's a very interesting talk with some new perspectives on Supply Chain Management and Resilience. Enjoy!

If the COVID19 global pandemic has taught organizations anything, it's to develop a stronger focus on their supply chain. I speak with Supply Chain Management (SCM) expert Matthias Rosenberg about what you should know about SCM to help your organizations and communities deal with disruptions in a proactive and positive manner. We talk about: 1. Defining Supply Chain Management, 2. The different perspectives on Supply Chain (e.g., Corporate view vs. SCM view), 3. SCM complexities, 4. Supply Chain Continuity Management (SCCM), 5. The SCCM Lifecycle (Analysis, Design, Implementation, Validation...), 6. SCCM solution options, 7. SCCM/SCM challenges, and 8. Some quick tips for professionals and organizations. It's an in depth talk about SCM you don't want to miss. Enjoy!

Managing communications during a crisis can be tough, but it's even harder if you don't know who your stakeholders are. I'm joined by Crisis Management expert Caroline Sapriel, who will help us understand how to identify our stakeholder and stakeholder groups, and how we need to communicate with them. We touch on: 1. Defining a stakeholder, 2. Why quick ownership of a cyber event is important, 3. Who owns a cyber incident, 4. Why empathy is important during an incident, 5. Why we should pay attention to what stakeholders think, say, and react, 6. Various impacts upon stakeholders, 7. Situational awareness, 8. How to identify our stakeholders (5 steps), 9. Stakeholder mapping, 10. Stakeholders vs shareholders, 11. Modes of communication, and 12. What types of communication we should leverage. Cyber crises are happening every day and knowing how to communicate with stakeholders is key. Don't miss the valuable information Caroline shares. Enjoy! To obtain a copy of the article Caroline reference's, go to: https://www.csa-crisis.com/