Machine Shop Mastery

One of the questions I think about constantly is what actually makes a machine shop valuable. Not just today, but five, ten, or even twenty years down the road. It's easy to point to machines, revenue, or backlog, but the real drivers of long-term value usually run much deeper. That's exactly why I wanted to sit down with Jamie Goettler, Chief Revenue Officer of BTX Precision, for this episode of Machine Shop Mastery. BTX Precision is one of the fastest-growing advanced manufacturing platforms in the country. Jamie brings a rare blend of perspectives to the conversation. With more than two decades at MSC Industrial Supply, deep experience in innovation and machining technology, and now a front-row seat to platform growth through acquisition, he understands what separates shops that simply survive from those that truly thrive. In our conversation, we dig into what BTX looks for when acquiring companies. We talk about why capability, cleanliness, people, and culture matter more than ever. We also cover the metrics that actually signal business health, including book-to-bill, customer concentration, technology adoption, and employee engagement. Jamie shares how BTX balances scale with continuity, keeping individual business units intact while supporting them with capital, leadership, and shared resources. We also explore where manufacturing is headed next. From the real inflection point happening in additive manufacturing to the growing importance of cybersecurity and CMMC compliance, this episode covers issues every shop leader needs to be thinking about right now. Whether you plan to sell your business someday or simply want to build a stronger one, this conversation offers practical insight into how sophisticated manufacturers are positioning themselves for the future. You will want to hear this episode if you are interested in... (0:00) What separates "rare air" machine shops through advanced capability, talent, and equipment (1:35) Episode introduction and overview of BTX Precision and platform growth (3:54) Jamie Goettler's background from MSC to innovation, patents, and machining dynamics (7:26) Machining dynamics, vibration control, and their impact on throughput and profitability (8:54) IMTS 2026 Exhibitor Workshop sponsor segment and exhibitor ROI planning (12:46) Introduction to BTX Precision's acquisition strategy and advanced manufacturing focus (15:28) Capability-driven acquisitions, cross-selling, and multi-brand platform strategy (17:54) Scale of BTX Precision including employees, equipment count, and geographic footprint (18:45) BTX Match platform and improving supply chain transparency for buyers and engineers (21:15) Additive manufacturing adoption, DFAM, and the current industry inflection point (24:09) Accelerating product development and R&D through additive and hybrid manufacturing (25:32) Private equity partnership model, leadership alignment, and long-term investment mindset (29:11) Key metrics used to evaluate shop health including book-to-bill and technology adoption (32:10) Phoenix Heat Treat sponsor segment on transparency and outside processing visibility (34:51) Post-acquisition playbook focused on continuity, empowerment, and shared services (37:31) Why shop cleanliness, organization, and appearance directly impact valuation (40:19) Cybersecurity, CMMC compliance, and preparing for defense and aerospace requirements (44:04) Workholding Wisdom sponsored segment with Larry Robbins on safety, sealing, and reliability (53:43) Customer concentration risk and targeting complex, high-value work (59:42) Reshoring, manufacturing's economic multiplier, and workforce impact (1:02:54) Long-term stewardship of manufacturing, people, and community outcomes (1:04:41) Hire MFG Leaders sponsor message on recruiting and retaining manufacturing talent Resources & People Mentioned Why you need to head to the IMTS Exhibitor Workshop Why we love the honesty and transparency Phoenix Heat Treating provides Paperless Parts Check out our newest service: Hire MFG Leaders Connect with Jamie Goettler BTX Precision BTX M.A.T.C.H. Connect on LinkedIn Elsewhere Capital Partners Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify

Some conversations stay with you long after you hit "stop" on the recorder—and my time with Gabe Draper is absolutely one of them. I've known Gabe for years, but I never fully understood the depth of the journey he endured as he attempted to take over, stabilize, and ultimately shut down the family machine shop. His story isn't just informative; it's gut-wrenching, enlightening, and, ultimately, incredibly redemptive. In this episode, Gabe walks me through the emotional roller coaster of trying to save a failing shop, the painful impact of relying too heavily on one industry, and the personal toll that comes with missing payroll, laying off loyal teammates, and breaking the news to family. He opens up about the lowest day of his life—standing in a bank beside his pregnant wife, signing loan documents just to keep the lights on. It's raw. It's honest. And it's a reality far too many shops live too close to. But this isn't a story of defeat. Gabe's experience became the crucible that forged his passion for helping job shops grow. Today, he's the CEO of Factur, a company dedicated to solving the exact problem that led to his shop's collapse: the lack of consistent, proactive sales. The contrast between where he's been and where he's landed is powerful, and it's a reminder that failure—while brutal—can become one of our greatest teachers. My hope in sharing Gabe's story is simple: to help other shop owners avoid the same painful outcomes, especially when the warning signs are subtle. This episode is a cautionary tale, a leadership lesson, and, ultimately, a story of resilience. I'm grateful Gabe trusted this community enough to tell it. You will want to hear this episode if you are interested in... (0:54) Paul sets the stage: why Gabe's story matters (2:51) Gabe introduces himself and shares his manufacturing lineage (5:55) Taking over the struggling family shop (7:02) Check out the SMW catalog for effective workholding (7:45) Chasing revenue and landing major oil & gas work (10:00) Attempting DIY automation to keep up with demand (11:17) Six years of financial strain and missed payroll (13:25) Raising money and carrying the weight of debt (15:03) Slow diversification and overexposure to oil & gas (17:01) Closing the shop and the personal and professional impact (21:21) Managers launching their own shop using Gabe's equipment (23:11) The birth of Gabe's son and preparing for what becomes a disastrous auction (26:05) Facing investors, vendors, and friends with honesty (27:30) Why we created Hire MFG Leaders — and why you should use it (27:57) Selling for other shops out of necessity — the seed for Factur (29:12) How Gabe learned to sell and the fundamentals of shop sales (32:42) Why every shop must look credible online (34:07) Maximizing current customers and referrals (35:10) Networking outside the shop to drive growth (37:45) Grow your top and bottom line with CLA (38:23) Why you must always sell — especially when busy (42:04) The "valley of death" between $5M–$10M (43:58) The essential role of manufacturing (46:46) The three-legged stool: operations, finance, sales Resources & People Mentioned Check out the SMW catalog for effective workholding Why we created Hire MFG Leaders — and why you should use it Grow your top and bottom line with CLA Connect with Gabe Draper Facturmfg.com Gabe@facturmfg.com Connect on LinkedIn Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production and Show Notes by - PODCAST FAST TRACK

Buying a machine shop is never simple — and for Matt Fortner, it was a leap into the unknown. Coming from backgrounds in plumbing, industrial fittings, product development, and even scrap metal buying, Matt felt a pull to get back to "building something real." That pull led him to Progress Machining in Muskegon, Michigan — a shop he became the fifth person to attempt purchasing. Once inside, Matt quickly realized how much transformation the business needed. The shop was filled with aging machines, tribal knowledge, and 60 tons of accumulated scrap and unused tooling. Setups stretched to 12 hours, processes were inconsistent, and workflow relied heavily on memory. But instead of being overwhelmed, Matt leaned on his lean training, curiosity, and sheer persistence. He started running SMED events, reorganizing tools, improving fixtures, standardizing processes, and slowly bringing the shop into a more modern, efficient operation. In this episode, Matt shares the candid story of acquiring and rebuilding a legacy shop — from financing challenges and navigating the previous owner's quirks, to learning machining concepts from scratch, to discovering the stark difference between profit and cashflow. His journey is honest, relatable, and full of practical lessons for anyone considering buying a shop or transforming the one they lead today. You will want to hear this episode if you are interested in... (1:04) Paul opens the episode and introduces guest Matt Fortner (2:58) Matt shares how MakingChips impacted him (5:17) Matt's background and career trajectory (9:59) Why Matt chose to buy a machine shop (13:18) Grow your top and bottom line with CLA (14:00) How Matt found Progress Machining and his first walkthrough (15:43) Financing the purchase — ROBS program, SBA loan, personal collateral (18:00) The previous owner's negotiation stories and getting the deal closed (22:10) Shop size at purchase and the early financial picture (22:58) Hidden operational problems, decades of disorganization, aging machines, and tribal knowledge (24:56) Lean principles, 5S, and uncovering the shop's physical layout (27:27) Why we love Verdant Commercial Capital for financing (28:20) Lack of process, preventative maintenance, and organizational structure (29:56) Job costing, categorizing expenses, professionalizing accounting (31:20) Starting to eliminate outdated machines and processes (33:01) Deep dive into SMED — mapping a 12-hour setup step-by-step (36:39) Quadrant model of technical knowledge and removing tribal barriers (40:36) Workholding Wisdom: Is setup reduction a buzzword? (51:14) How Matt learned machining concepts as a non-machinist (52:54) Setup reduction principles and universal best practices (55:30) Buying new equipment to replace maintenance-heavy machines (59:56) Cashflow vs profitability lessons during equipment purchases (1:02:35) Big wins — consolidating operations into fewer setups with automation (1:03:16) Paul reinforces the importance of understanding cashflow in shop ownership (1:04:36) Check out Hire MFG Leaders for your next hire (1:05:04) How Matt tackles workforce development and hiring (1:05:50) How an MEP program helped Matt tackle a difficult problem (1:08:46) Matt's biggest piece of advice for shop owners (1:11:43) Defining company values and whether they evolve over time Resources & People Mentioned Grow your top and bottom line with CLA Why we love Verdant Commercial Capital for financing Workholding Wisdom brought to you by SMW Autoblok Check out Hire MFG Leaders for your next hire Connect with Matt Fortner Connect on LinkedIn Progress Machining Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify

Over the last decade, I've watched private equity surge into the machining world — and I've seen firsthand how often the short-term flip-in-five-years strategy ends up hurting shops, people, customers, and entire supply chains. While the capital can help, the incentives often drive decisions that weaken the very businesses PE firms acquire. But every now and then, someone comes along with a model that stops you in your tracks because it actually makes sense for our industry. That someone is Mark Hillenburg, co-founder of Collective Manufacturing Group, a company built on a radically different vision: buy great machine shops and hold them forever. No flipping. No short-term targets. No cultural upheaval. Just long-term stewardship, disciplined investment, and a deep respect for the people who built these businesses in the first place. In this conversation, Mark and I dig into his incredible journey — starting a tiny shop with his father in a 700-square-foot garage, learning machining the hard way, living through major turnarounds, scaling multi-site aerospace manufacturing, and ultimately becoming disillusioned with traditional PE models. His experiences shaped a philosophy that aligns closely with the heart of American manufacturing: protect the legacy, empower the people, and build a business that lasts. We also talk about how his team is already reviving shuttered shops, empowering internal leaders, gaining trust from OEMs, and receiving deal flow from customers who don't want their critical suppliers bought by traditional PE firms. If you care about the long-term health of the machining ecosystem, you'll want to hear this one. Mark's approach gives me real hope for where this industry can go. You will want to hear this episode if you are interested in... (0:00) Mark Hillenburg's background in manufacturing (7:07) Exiting the family shop and transitioning into sales/business development roles (9:10) Rebuilding MSP Aviation during a downturn and rising to President/CEO (13:25) Reconnecting with Matt Ritchie to pursue a new vision: Collective Manufacturing Group (22:38) Finding and acquiring the three shops they purchased (26:59) Why owners chose Collective over traditional PE buyers (32:09) Identifying "hidden gem" employees and future leaders (35:22) Culture-building and becoming an employer of choice (38:34) Collective's four-pillar stakeholder philosophy (39:00) Deal flow (48:13) What matters to Collective when it comes to PE and acquisitions (51:50) How shops create strategic value—not just parts (53:17) Why going deep with customers beats being transactional (56:44) Collective's financial backing and long-term capital structure (58:31)) Buying three shops in nine months: challenges and lessons (59:33) Is the industry moving away from traditional PE models? Connect with Mark Hillenburg Connect on LinkedIn Collective Manufacturing Group Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production and Show Notes by - PODCAST FAST TRACK

As a host, I've met hundreds of shop owners, but every once in a while, I meet someone whose story stops me in my tracks. Ty Haguewood, General Manager and CFO of Manufacturing Technologies, Inc. (MTI) and Stone Mather Designs (SMD), is one of those people. Ty didn't grow up in manufacturing—he was a finance professional who took a random tour of a machine shop six years ago and walked out forever changed. What started as curiosity became a calling. Today, Ty helps lead two growing businesses north of Albuquerque, New Mexico—one serving precision aerospace customers and the other crafting custom lighting for major franchises like Planet Fitness and Dairy Queen. In our conversation, Ty shares how he built his career from the ground up, starting in shipping and ordering tools to eventually running operations and financials for both companies. We talk about leadership, retention, culture, and the power of humility and self-awareness in business. Ty's perspective on intentional leadership, work-life balance, and developing people is something every manufacturing leader can learn from. This isn't just a story about machining—it's about purpose, people, and personal transformation. Ty's passion and discipline prove that excellence isn't something you inherit. It's something you choose, build, and refine every day. You will want to hear this episode if you are interested in... (0:00) Why Ty Haguewood represents passion and excellence in machining (3:02) You'll get honesty and transparency when you work with Phoenix Heat Treating (4:09) Learn more about Manufacturing Technologies Inc. and Stone Mather Designs (9:16) Ty's unique background and what led him to MTI and SMD (16:25) Retaining talent: Creating a culture of humanity and intentional leadership (19:35) Implementing quarterly reviews and bonuses tied to performance metrics (20:53) The impact of shifting to four 10-hour workdays on morale and productivity (22:15) Guarding culture through selective hiring and investing in loyal employees (23:50) Balancing formal systems with organic leadership (25:00) Lessons learned from overcomplicating processes and simplifying systems (27:46) The "data or people" revelation that changed MTI's approach (29:47) Ty's hiring philosophy: Culture over credentials (34:10) Scaling leadership by developing leaders beneath you (35:31) Ty's favorite success story—a McDonald's employee turned machinist (38:04) Workholding Wisdom with SMW Autoblok: Setup Reduction (48:10) Paul's KFC story and discussion on unconventional manufacturing talent (50:50) Training at MTI: shadowing, job progression, and learning by doing (55:33) Standardization, tooling, and why transparency boosts performance (59:13) Balancing data and humanity in leadership (1:01:38) Ty's challenge to leaders: Take the time to become someone worth following (1:07:04) Facing failure, learning from hardship, and rebuilding with integrity (1:09:12) Company-level challenges: losing half the staff and rebuilding stronger (1:10:53) Growth, transparency, and leadership capacity limits (1:11:52) Why authentic leadership is manufacturing's future (1:17:05) Why you should use Hire MFG Leaders for your next hire Resources & People Mentioned You'll get honesty and transparency when you work with Phoenix Heat Treating Achieve setup reduction with SMW Autoblok workholding Why you should use Hire MFG Leaders for your next hire Connect with Ty Haguewood Connect on LinkedIn Manufacturing Technologies Inc. Stone Mather Designs Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production and Show Notes by - PODCAST FAST TRACK

When you've poured 46 years of your life into building a thriving precision machine shop—one that grew from a one-man garage to 50 employees, world-class equipment, and top-tier aerospace customers—you don't expect it to end with burnout. In this deeply candid episode, I sit down with Cody Sisson, a lifelong machinist who built a remarkable business through decades of grit, innovation, and commitment to excellence—only to watch it collapse under the weight of exhaustion, health crises, and a perfect storm of setbacks. Cody opens up about the early days of his shop, the thrill of landing major accounts like Honeywell and Hewlett-Packard, and the pride he took in caring for both his people and his customers. But he also shares the hidden cost of relentless drive—the long hours, delegation gone wrong, and emotional fatigue that slowly drained his passion for the work he once loved. This conversation isn't just about loss—it's about lessons. Cody now dedicates his time to helping other shop owners recognize the warning signs of burnout and put systems in place before it's too late. His honesty offers a powerful reminder that even the strongest leaders can fall when they ignore their own limits. If you've ever felt stretched thin as a shop owner or wondered what happens when the drive that built your business turns into the very thing that destroys it, this episode is one you can't afford to miss. You will want to hear this episode if you are interested in... (0:52) The rise and fall of Cody's 46-year-old aerospace machine shop (3:13) Cody's trajectory from fascination with engines to building his own machine shop (9:37) Cody took the leap and started his own shop with just a few manual machines (10:44) Check out Verdant Commercial Capital for a true partner in your corner (13:37) Landing his first major customers and growing through word-of-mouth and persistence (16:07) Surviving the 1983 recession and pivoting to new industries (18:14) Buying an abandoned farm and rebuilding the business from scratch (18:50) Rapid growth to 50 employees and early adoption of CNC technology (23:05) Embracing concurrent engineering and "dying on the sword" for customers (25:35) Building a culture where employees loved to work—and introducing a 4-day workweek (26:57) Implementing DCD (later Epicor) ERP and custom shop-floor tracking in 1994 (29:02) Meet me at the EBITDA Growth Systems Double Your Value Event! (33:00) Lessons from hiring the wrong leaders and trusting too easily (38:56) Buying and renovating a dream facility and investing in new equipment (41:16) Living through a quarter-million-dollar mill-run mistake (42:51) Navigating bankruptcy and a double cancer diagnosis (44:25) Catastrophic misquotes and lost margins that sealed the company's fate (46:28) The decision to shut down—and organizing a job fair to protect his employees (47:43) Processing the grief of losing a business you've built your entire life (49:02) Cody's reflections on burnout, fear, and the mental toll of ownership (50:30) How Cody is helping other shop owners recognize and prevent burnout (59:30) Join us at Top Shops 2025 in Charlotte, North Carolina Resources & People Mentioned Check out Verdant Commercial Capital for a true partner in your corner Get a discount for EBITDA Growth Systems Double Your Value Event: DYV25MC Join us at Top Shops 2025 in Charlotte, North Carolina Connect with Cody Sisson Sisson Performance Connect on LinkedIn Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production and Show Notes by - PODCAST FAST TRACK

In this powerful and deeply candid conversation, I sat down with Mark Heston, who first appeared on Episode 51 to share his story of buying and rebuilding an aerospace machine shop specializing in landing-gear components. At that time, the business was on an upward trajectory — improving culture, repricing work, and investing in growth. But behind the scenes, hidden challenges were forming that would ultimately lead to an unexpected and difficult ending. In this follow-up episode, Mark opens up about what happened next—the liquidity crisis, the missteps in financial due diligence, and the sequence of events that forced him and his partners to file for bankruptcy and sell the company through a Chapter 11 restructuring. He speaks with transparency about what went wrong, what he learned, and what he wishes every buyer, seller, and operator in manufacturing would know before it's too late. Together, we explore critical lessons in capitalization, cash-flow management, financial literacy, and the danger of relying on inaccurate numbers. Mark emphasizes the difference between profitability and liquidity—how a shop can look successful on paper but suffocate in reality when cash conversion cycles stretch too far. He also shares why "trust but verify" should be every acquirer's mantra when reviewing a seller's books. This is not a story of failure. It's a story of brutal honesty, hard-earned wisdom, and resilience. For anyone buying, running, or selling a machine shop, this episode is required listening. It's a reminder that the toughest conversations often teach the most valuable lessons. You will want to hear this episode if you are interested in... (0:53) revisiting Mark's original episode and the shop's turnaround story (3:47) Buying a $7–8 million aerospace landing-gear machine shop in New Jersey (5:06) The dark, difficult realities of machine shop ownership (6:13) Check out the SMW Autoblok catalog to leverage RASRAM (7:38) The two biggest challenges: Unreliable financial data and under-capitalization (9:45) Liquidity vs. profitability — "cash is oxygen" for any machine shop (13:25) Doing due diligence right: Stress-testing scenarios and working capital needs (15:40) The danger of leverage (and when debt turns into a liability) (17:11) The importance of hiring a trained eye to validate what you're seeing (19:08) Focus on the fixing the balance sheet before anything else (22:19) Customer cancellations, Boeing delays, and a bad material batch (25:08) How one wrong material spec halted production (27:17) Don't let outside processing keep you awake at night (30:01) Why attention to detail in inspection and receiving matter (32:05) Capitalization and line-of-credit lessons (34:36) Growth, pricing decisions, and the danger of being too cautious (36:30) Job costing challenges and why small shops often fly blind (39:20) When small-business financials mislead (tax tactics and poor data) (41:21) The sale, Chapter 11 process, restructuring and new ownership (44:21) Employee retention and operations continuing (44:47) Workholding Wisdom: SMW Autoblok's flexible, automation-ready workholding (51:10) A reminder why cashflow is king in any market—even thriving ones (55:42) What to think about (and do) if you're planning on selling your business (1:01:26) Make sure you're not emotionally attached to buying a business (1:07:00) Why we created Hire MFG Leaders to help you find your next leaders Resources & People Mentioned Episode #11 Episode #51 with Mark Episode #64 with Jereme Rodgers Check out the SMW Autoblok catalog to leverage RASRAM Get the transparency you need from outside processors at Phoenix Heat Treating Use Hire MFG Leaders to help you find your next leaders Connect with Mark Heston Connect on LinkedIn Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production and Show Notes by - PODCAST FAST TRACK

I've admired John Saunders for a long time. Most of you probably know him as the force behind the NYC CNC YouTube channel, the Business of Machining podcast, and of course, Saunders Machine Works. John has been creating content, teaching, and inspiring machinists since long before it was "cool" to do so online. In fact, he's one of the first people I think of when someone says they learned machining from YouTube. When we sat down for this conversation, I wanted to go deeper than the usual "how'd you get started" story. We talked about the real journey of moving from hobbyist to entrepreneur, how he built a thriving fixture plate and workholding company in Ohio, and—what I think many shop owners will appreciate—how he's structured his business so he can actually step away for weeks at a time without things falling apart. John shares how his early projects, like designing a better rifle target during college, taught him hard lessons about product development and manufacturing. He explains the tools, machines, and workflows that make Saunders Machine Works tick today, from automated horizontals to Willman lathes, and why he's thinking hard about one-piece flow and robotics. We also dive into how he developed his famous training classes, why lean manufacturing and clear processes matter more than ever, and how he balances all of this with family, passion projects, and building a humanoid robot—yes, Johnny Five—from scratch. This episode is full of insights for anyone running a shop or dreaming about launching their own product line. If you've ever wanted to peek inside the mind of one of the most generous and innovative creators in our industry, this conversation is for you. You will want to hear this episode if you are interested in... (0:00) Introducing John Saunders and his career journey in manufacturing (7:13) Why we love the transparency of Phoenix Heat Treating (8:20) Starting NYC CNC YouTube channel and sharing his learning journey publicly (13:50) Turning the tables: How we feel about ChatGPT sharing our content (16:20) Launching Saunders Machine Works and creating fixture plates and mod vises (21:38) Building a custom ERP to manage thousands of SKUs and empower employees (23:22) Evolving production with horizontals, Willman machines, and one-piece flow thinking (29:15) See me at EBITDA Growth Systems Double Your Value Event (31:58) Developing a team culture where machinists program their own parts (35:45) Internships and high school programs as a pipeline for skilled talent (37:48) The story behind John's famous training classes and why they are paused for now (45:17) Balancing entrepreneurship with personal life and creative pursuits (48:36) Building Johnny Five the robot and why passion projects keep him motivated (53:14) Lessons in lean thinking and creating processes that make work easier for everyone (55:46) Advice for contract manufacturers who want to develop their own product line (1:02:31) Why Verdant Commercial Capital is a true partner in your business Resources & People Mentioned Revisionist History Podcast Why we love the transparency of Phoenix Heat Treating See me at EBITDA Growth Systems Double Your Value Event Verdant Commercial Capital Toolpath Connect with John Saunders Saunders Machine Works Connect on LinkedIn Follow on Instagram NYC CNC YouTube The Business of Machining Podcast Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production and Show Notes by - PODCAST FAST TRACK

When I think about the shops that inspire me most, it's the ones that balance cutting-edge technology with a deep investment in people. That's exactly why I loved sitting down with Steve and Eric Van Orden of Paramount Machine in Salt Lake City, Utah. Steve started Paramount back in 1995 with nothing more than a manual mill and a garage shop. Fast forward nearly three decades, and the company has grown into a 75-person operation with more than 30 machines, including palletized horizontals, multi-spindle lathes, and 5-axis mills. What impressed me most, though, wasn't the equipment—it was the culture they've built. Both Steve and Eric share how Paramount has become a place where careers are built, young machinists thrive, and innovation is driven by a team that truly feels ownership in the business. With 35% of their workforce under 30 and several families working side by side, it's clear this is more than just a machine shop—it's a community. In our conversation, we dig into the early days of Paramount, the lessons learned along the way, and the practical strategies they're using now to keep growing in a space- and talent-constrained world. Most of all, we explore what it takes to build a business that can make a lasting impact—on people, families, and future generations. You will want to hear this episode if you are interested in... (0:15) "RASRAM" and the 7 habits of effective workholding (1:35) Meet the guests: Steve and Eric Van Orden of Paramount Machine (3:26) How Steve founded the company in 1995 in a garage with manual equipment (4:26) Early growth, partnerships, and moving into a rented building (8:00) Transitioning from partnerships to solo leadership (9:03) Current snapshot of the business and its growth trajectory (10:49) How their workforce development program works (15:54) Collaborating with the NTMA and other local initiatives (16:22) Mentorship and on-the-job training models (17:20) Eric's journey: From unsure beginnings to leading operations (21:00) How Paramount encourages team ownership and decentralized leadership (22:23) Flexibility in work hours, overtime, and PTO (24:47) Grow your top and bottom line with CLA (25:25) Letting each cell own their workflow (26:29) Embracing software, digitization, and writing custom internal tools (29:08) Transparency with finances and learning from losses without blame (33:22) Profitability, continuous improvement, and capacity optimization (35:44) Overcoming space constraints and driving efficiency with smarter equipment (39:36) Tracking KPIs, spotting bottlenecks, and using software to stay ahead (42:52) Strategic decisions that fueled growth: hiring, trust, and investing in technology (45:51) Legacy and impact: changing lives and building a multi-generational business (49:55) Join us at Top Shops 2025 in Charlotte, North Carolina! Resources & People Mentioned Level up your workholding with SMW Autoblok Grow your top and bottom line with CLA Join us at Top Shops 2025 in Charlotte, North Carolina! Connect with Eric and Steve Van Orden Paramount Machine Steve Van Orden Eric Van Orden Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production by PODCAST FAST TRACK

When I think about inspiring stories of resilience and vision in the world of manufacturing, Sam Thevanayagam's journey is one that stands out. In this episode of Machine Shop Mastery, I sit down with Sam, the founder of Parts Life Inc. and the leader behind Deval Lifecycle, to unpack his incredible path from Sri Lanka to Philadelphia, from downsizing his home to fund his dream, to acquiring a bankrupt business and transforming it into a thriving, mission-driven company employing nearly 200 people. What struck me most about Sam is not just his sharp business acumen or the bold risks he's taken—it's the way he flips the traditional narrative. Instead of using people to build a business, he uses his business to build people. From brewing oatmeal for his team to helping nearly 30 employees buy their first homes, Sam has built a culture of empowerment, grace, and second chances. His deep belief in redemption and workforce development has shaped his companies into places where lives are transformed as much as parts. We also dive into the strategic side of running a high-mix, low-volume shop that supports the defense industry. Sam shares how he navigated workforce shortages by launching his own in-house machining institute, how he invests in quality through systems and prevention, and why he believes visibility and trust with customers are just as important as making parts. This episode is packed with lessons about leadership, perseverance, and what it means to align a business with purpose. Whether you're running a small shop or scaling a growing organization, Sam's story will leave you thinking differently about the role of a manufacturer in today's world. You will want to hear this episode if you are interested in... (0:20) Why Verdant Commercial Capital is a true partner (1:35) Sam's inspiring journey from Sri Lanka to the U.S. and early career in manufacturing (5:17) Lessons from failure and turning point through education in operations and inventory control (8:37) Starting Parts Life during the 2008 recession and pivoting into defense (10:03) Solving obsolescence challenges with creativity and engineering detective work (12:00) Early defense contracts that scaled Parts Life from survival to rapid growth (13:37) Buying Deval Lifecycle out of bankruptcy—risk, faith, and a courtroom battle (17:18) Building trust with employees, union challenges, and creating a culture of flexibility (21:59) Using business to build people—minorities, refugees, second chances, and transformed lives (24:33) Creativity before capital: oatmeal breakfasts, benevolence funds, and home ownership programs (27:57) Find unrivaled transparency and customer service with Phoenix Heat Treating (29:39) Workforce challenges and launching an in-house machining and welding institute (31:53) Investing in supervisor training, quality systems, and the "Four Absolutes of Quality" (33:54) Learn more about their in-house machining and welding institute (37:55) Measuring the cost of nonconformance in dollars and tying it back to empowerment (40:38) Advice for shops seeking to enter the defense industry (47:56) Strategic acquisitions and diversifying across the lifecycle of defense programs (50:30) Building customer trust through visibility, communication, and systems (52:43) Advice for early-stage companies: Find mentors, work on constraints, and scale wisely (57:52) The future of subtractive machining versus additive manufacturing in defense (1:01:00) Closing reflections and how to connect with Sam and his companies (1:01:46) Grow your top and bottom line with CliftonLarsonAllen Resources & People Mentioned Why Verdant Commercial Capital is a true partner Find unrivaled transparency and customer service with Phoenix Heat Treating The Mystery of Capital Neighborliness: Love Like Jesus. Cross Dividing Lines. Transform Your Community. Grow your top and bottom line with CliftonLarsonAllen Connect with Sam Thevanayagam Connect on LinkedIn Parts Life Inc. Deval Lifecycle Support Connect With Machine Shop Mastery The website LinkedIn YouTube Instagram Subscribe to Machine Shop Mastery on Apple, Spotify Audio Production and Show Notes by - PODCAST FAST TRACK