Keeping It Real Podcast • Secrets Of Top 1% REALTORS ® • Interviews With Real Estate Brokers & Agents

D.J. Paris
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Feb 7, 2024 • 48min

How A Broker Owner Tripled Her Agents’ Production • Lisa Troyano Ascolese

Lisa Troyano-Ascolese talks about how she got into real estate business. Lisa discusses what she thinks about 2024 and what are her plans for her business. Lisa discuss the future of brokerage and what is she doing to encourage her agents to do to keep busy this year. Lisa also talks about the marketing strategies she thinks work right now. Last, Lisa shares her thoughts about agent commissions. Please check out Lisa’s Breakfast with Brokers Podcast here. If you’d prefer to watch this interview, click here to view on YouTube! Lisa Troyano-Ascolese can be reached at 201-213-2617 and Lisa.Troyano-ascolese@evrealestate.com. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00Today we’re going to be speaking with a broker owner who purchased a brokerage and then within five years tripled the production of the agents in that brokerage today she’s going to tell us exactly how she did it. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solution so that you can easily generate more business. Their agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod. And now onto our show. Hello, and welcome to another episode of Keeping it real the largest podcast made by real estate agents. And for real estate agents. My name is DJ Paris. I am your guide and host through the show and in just a moment, we’re gonna be speaking with Lisa Triano. Aska Leesy before we get to Lisa, just a couple of reminders. By the way if this is your first time checking us out welcome and if you are not if it is not your first time, welcome back. We appreciate you the best way that you can always help us continue to grow two things, three things. I’m going to ask for three things one, of course, tell a friend about the show. There’s lots of realtors that don’t know about us, so please let them know about keeping it real. Another way is by supporting our sponsors, they help keep the bills paid. We love our sponsors and every sponsor, we hand select with specifically really wonderful tools and services to help your real estate business. And third, leave us a review wherever you’re listening or watching this episode. Please let us know what you think of the podcast and helps us continue to get better and better. Alright, enough of me. Let’s get to the main event. my conversation with Lisa Triano Eskalene easy. Today on the show, our guest is Lisa Triano askeleen She’s a broker owner is a podcast host she’s a top producer. She’s a speaker. She’s a total superstar in Hoboken as well as in Jersey City. She has two offices there they service New Jersey. And but let me tell you more about Lisa because she’s really really an amazing guests that we are able to have on the show. So Lisa describes herself as a serial entrepreneur. She is the sole owner licensed partner and broker of record for Engel and Volkers Hoboken and Jersey City real estate brokerages as well as the my Hoboken real estate team leader she recently released the first to market mobile staging app called restaged with the hopes of helping with the planet’s rising furniture waste issue. She’s a podcast host a public speaker and a decorated award winning entrepreneur. Lisa thrives in purpose search sorry, Lisa thrives in purpose searching and business creation with a Bachelor of Science in marketing and management from Siena College and a partial MBA studies. Lisa has risen in multiple organizations before leaving corporate America and following her dreams of working for herself. She began a career in real estate over 10 years ago utilizing her strong background in online advertising, sales and marketing for several Fortune 500 companies to sell. Some of New Jersey’s most prestigious properties or clientele is included professional athletes, prominent members of the entertainment industry, among other high net worth individuals. She’s known for her unbridled enthusiasm, unique marketing techniques and knowledge of the real estate market as a whole. Lisa continues to win awards for both real estate and entrepreneurship to see all of the super cool things Lisa is up to please check her website which is LT a endeavors.com. Literally everything she does is on there but also I want you to follow her on Instagram my home book and so it’s like my Hoboken but H O me instead we’ll have a link to that as well in the show notes. Also subscribe to her pod cast, which is called breakfast with brokers, which she does weekly, and she interviews agents and basically talks about the market. Lisa, welcome to the show. Lisa Troyano Ascolese 5:08Hi, thanks for that intro. That was awesome. D.J. Paris 5:10You do a lot of things. Lisa Troyano Ascolese 5:12I do a lot of impressive. Yeah, D.J. Paris 5:14exactly. Yeah. Well, yes, I can appreciate that we, we have one brokerage here you have two brokerages, I can’t even imagine doing two, we have one with just under 800 agents. And that is keeping us very, very busy. The idea of having to just oh, that just makes my head spin. But you not only are doing that you’re also hosting a show you also entrepreneurs, speaker, you do it all. And most importantly, you develop agents. I want to talk about this because one of the most important or impressive things I saw from you is that not only did you purchase angle and Volkers in you open these these two offices, but you also tripled the production of those offices. And let’s be honest, that is not easy to do at angle and Volkers is already an amazing brand. We have them here in Chicago, clearly a name that people respect and admire, certainly one of the white glove firms. But to triple the production of any office, regardless of the name that’s on the sign out front is I mean, we I would love to triple our agents production. So tell me what what you’re doing or what you did, because I think our show is all about agent development. So tell us how you think Well, before we get to that, I’m so sorry. I gotta go with my first question. We will get to agent development second. Sorry, tell us how you got in the industry? Yeah, Lisa Troyano Ascolese 6:38so actually ties well into your second question. I was in online advertising sales in Manhattan, working for several Fortune 500 companies. And I worked for an incredible man who was had an open door policy. So I literally sat next to the CEO of the company in this giant loft. There were no doors, it was just he had this great open air policy basically come in pitch me whatever idea you might have. And I’ll I’ll critique it, I’ll give you my feedback. He was like he was a serial entrepreneur and just off the charts. Brilliant. And I had this idea for like an event planning company. And I went to him. And I remember sitting across the table from him. And he’s going through my business plan. I’m like, What did I just do? I just gave my boss my exit strategy. Like, this is the dumbest idea. I fell right into it. And like, he closes it up. And he was like, you know, what’s the problem? That’s great. And I was like, Well, I have a job here. And he’s like, I’m laying off half the company tomorrow. No, you’re never safe when you work for someone else. And I was like, that’s true. I flat out said I loved his honesty. he flat out was like you don’t make enough money. I’m not laying you off. But half the company will not be here tomorrow. Yeah. D.J. Paris 7:47And that’s it’s important thing, by the way to realize that if you for people that do have corporate jobs, or maybe you’re thinking about getting into real estate, I was one of those people who was very highly compensated at a tech firm. Prior to this, I had just gotten a perfect review, I’d gotten a raise. And then I got laid off a week later, even though all signs pointed to I am doing great. But because I was so highly compensated, I was very easily they could get rid of me pretty easily. So that’s a really strong point. Yeah. Lisa Troyano Ascolese 8:19And when I went on to go through like six or seven rounds of layoffs, and then finally they closed my division of the company, and I was out on the street, they had no money left. They didn’t give me any severance. And I remember being like, I’m gonna just get my at the time my late mother was a realtor. And I was like, I’m just gonna get my real estate license all my friends, we’re moving to Hoboken, I’ll do a couple rentals and it’ll pay the bills. And I remember jumping into it with I had the the event planning company that I was starting and kind of started doing them and I had to make a decision worth my time and kids one side or a million dollar condos on the other. And I was like I’m going for the Cocteau’s. So I close my company and I start time as a mom and pop company eventually bought the remaining owner out and and here we are. So real estate, yay. Unbelievable. D.J. Paris 9:10It’s amazing. It is it’s it’s funny how people get into this business, and then some, you know, ultimately become, you know, broker owners. So let’s talk a little bit about agent development, as we were, as I was getting to at the beginning and realized I hadn’t properly sort of gotten your story. So how do you think about training again, angle and Volkers is is really a brand at least here in Chicago and I’m guessing in most parts of the country where it’s I don’t know that there’s a lot of brand new agents who joined angle and Volkers I know it’s a lot of like, hey, once you get to a certain level, you know that’s that’s a place and again, maybe they do train new agents as well. But regardless, as a broker owner, you are always wanting your agents to do better production, more production. And of course, you’re there to guide them. So How do you think about that? And, you know, tell us like kind of what you’re talking to your agents about right now is 2024 just started, we had a tough year last year, at least here in Chicago. I know we did. Probably you guys dealt with the same high interest rates and low inventory that everywhere else did. So how are you thinking about this year? Lisa Troyano Ascolese 10:19I’m cautiously optimistic. If you asked me that question, I think three months ago, I would have told you that in the hatches and grab your helmets, and that’s it. But I have to tell you, I think I mean, our markets a little resilient in that regard. Like we get the word five minutes outside of Manhattan, you can get into Manhattan from Hoboken and four different ways like train bus vote, you know, Uber, we’re right across the river. So for us, we always bounce back a little bit quick, and we’re about nine months out of Manhattan’s market. So our nine month lag, I should say for Manhattan’s market. So we have a nice, like people are always moving in and moving out and moving in moving out. So there’s always like a decent amount of transactions for us. That being said, when we closed last year, there were 53 properties on the market for 60,000 people, and there’s 1011 realtors that identify as Hoboken as their market. So the math is just not mapping. So it’s, it’s one of those situations is where I think we’re gonna continue to see low inventory, anything that comes on the market gobbled up with multiple offers over asking. And I think the low inventory is really what’s keeping us going and keeping that that steady. But a lot of parts like we start with North Jersey, a little bit of West and we some South Jersey as well. Not all those markets, but certain pockets of those markets. And, you know, we’re seeing it across the board. So I think as long as demand remains that high, we will continue to to to have, you know, a healthy situation. We just need we need a little bit more inventory. And I don’t I’m sure you guys are seeing the same thing by us. The issue is, you know, we have everybody that is stuck in these two, two and a half percent interest rates. And during COVID All of the pricing shot up. I mean, our single family market in Hoboken went up 24% In two years. Wow. So now, you know, that brownstone that was 1.8 is you know, significantly higher. Now you can’t get anything decent for under two, five. And, you know, again, the math isn’t happening. It’s like people are like, Well, I’m just gonna stay on my condo until these rates come down. So it’s I think if we see, if we just see a five if we just see 59999 And like, a just a five, I think we would have like a wild spring. But I don’t know. I mean, now they’re talking about D.J. Paris 12:32no one has the crystal ball. It’s funny, I hear everyone’s got their own number when it comes to rates like your 6.3. Obviously 5.9 would be amazing. We don’t know, I’m actually going to see Lawrence Yun, who’s the NAR Chief, Chief Economist. And next week, I’m just lucky enough that he’s in Chicago, because I think ours here. Despite all of their problems, we’re still having this market. I know we won’t go there. There was the I don’t know if you saw there was news yesterday about I’m very curious to see what that’s about. But that’s just the gossipy part of me. But anyway, I will get to chance to to come back and do an episode on what Dr. Yoon soo predicts for this year. He’s usually fairly accurate. But this is a big problem. Right? I think it’s 85%. Yeah. 85% of us homeowners with a mortgage have less than 5% rate. Yeah. So as you’re saying, I mean, I’m at 2.9%. Like, I’m not moving. Yeah, yeah. So so it’s a problem. But is there does the math work? And this is I guess, the question and it’s market specific. But I’m curious, does the math sort of work when rates are where they’re at now? Just because oh, we are dealing with cat a lot of cash offers I bet. So that may that may sort of negate what I’m about to say. But for non cash offers, I think now might actually be a decent time to buy because anytime rates do drop to the low sixes it’s going to be an it’s going to be so much competition. I just wonder if people are going to be gripped vastly overpaying if they were to buy today, lunch curious. Lisa Troyano Ascolese 14:10I’m already on like three group chats with friends and family like talking about my in laws have a house that went up across the street from them. They live in a modest block back up to it. commercial districts like not a cul de sac like not like, you know, everyone’s like, the house just hit for two, eight. And it’s like, what? D.J. Paris 14:28It’s everyone’s already overpaying. Lisa Troyano Ascolese 14:31Everyone’s really overpay but I also think that like to your point right now is a great time to buy because you have a little bit of leverage. And, you know, whatever still sitting on the market right now might not necessarily be bad. It just might be, you know, it was mispriced or, you know, it’s not the typical you know, all white modern farmhouse everyone wants like it just might be a little different that you can change I think, I think to your point, it’s a great time to buy. D.J. Paris 14:58I also want to talk A little bit about brokerages. So this is something we don’t ever talk about on the show. And being somebody who’s in management at a brokerage. I think there’s a lot of times a disconnect between what agents maybe expect from a brokerage and also just how brokerages work. I think. I think one myth that I’d like as a broker owner you can I probably appreciate dispelling is that the margins for brokerages are high they’re really not. And you know, brokerages are in competition with other brokerages, of course for commissions and everything. So you know, we’re at a situation where I think agents continue to split clients squeezed the agents, the agents squeezed the brokerages. You know, things are changing a bit. Do you think there’s going and of course, the lawsuits with respect to commissions? Do we Do you think there’s going to be like a massive change in the next several years with how agents are compensated? Obviously, it’s a crystal ball question. But just curious about, you know, how it’s all going to is, are things going to fundamentally change do you think? Lisa Troyano Ascolese 16:02I mean, I think yes, I think I think frankly, we’re the last agent, the last agency, the last industry that hasn’t been shut up, right, We’re the last ones that, you know, taxis had Uber and blockbuster had Netflix, you know, We’re the last ones that really haven’t had a major shake up. So I think, I think yeah, I think something’s coming what that is, to be honest, I have no idea. You’re absolutely right, the margins, the margins are very thin for brokerages. I mean, I only have 33 agents across to brokerages, and that’s kind of by design. Sure. Cuz, you know, but to your point, more agents is more money. Right? So it’s like, it’s, I think we, we, the power of the brokerage was diminished with certain models that emerged, you know, not naming names, but the Catholic model. And, you know, a lot of things were dangled in front of agents faces like, you should come here, you can make 95% of your commission. It’s like, right, but now you have a bunch of people running around the industry that don’t know what they’re doing and have absolutely no one to call. I mean, there’s there’s a brokerage that again, I would never call anyone out. But there’s a brokerage, where it took me two months to find the broker to month on where to send the check, like, yes, it’s, I mean, really, it’s so I think, to a point, and this is a good segue into your other questions, I think everything’s gonna go back to some level of basics. And you hear Tom Ferry talk about it, you hear Buffini talk about it, but there’s going to be some level of back to basics. And I think what, what we offer and what I’m sure you do as well is, you know, you need some sort of guidance, you need somebody I came up with a mentor perspective where I could call that person at 9pm. Or I can call them at midnight, or I can call them at one in the afternoon, and he picked up and that’s 100% why I became a successful agent quickly, because I had answers to questions. Yeah, D.J. Paris 17:47I can’t think of anything more important for an agent who’s newer or just looking to increase production is having somebody who’s either doing slightly better than they are or who’s just an industry veteran, who can say like, here’s how to do it, call me when you need help. And brokerages I think are a lot of them are starting to move more towards the team model, which teams a lot of times can pick up the slack of, of where a brokerage, maybe smaller, maybe doesn’t have as much support or training. I’m seeing that a lot happen here in our, in our market here. A lot of we’re seeing a lot of brokerages step away from training and kind of put that in the laps of the team leaders. So that’s kind of interesting. But again, there’s there’s quality control issues with that, I’m sure depends on the team, of course. But the idea of just having a mentor is so critical, we are actually finally putting a true mentorship program together this year at our brokerage, it’s taken us a long time. And it’s really tricky. As you know, mentorship programs are tricky because you know, you don’t want to give your your agent that just joined you a bad experience at the same time. You’re putting a lot of trust into the whoever the mentor is. And at the same time, you have to figure out how you’re constantly communicating with both to make sure that everybody’s happy and getting what they need. And of course, you know that but that’s what a brokerage should be doing. That’s literally part of the job if that’s something they offer, or if they don’t offer that you know, they should have Hey, if you call between this time and this time, you’re gonna get one of us on the phone, we’re here to help you. We you know, we are we’re here to help but not every brokerage is like that. I will say this to anyone listening. If you are somebody who is calling, and you don’t get good responses, this is the year to maybe explore other options, see what other firms offer because mentorship support training, these are the things that you are paying for for your brokerage please please please take advantage of them. Yes, if you’re going to a firm that doesn’t have these things, but they offer you like the highest commissions. Okay, fine, you get that that’s a trade off, but really understand that there are other solutions out there, and maybe it makes sense to earn less commission if you’re getting better, of course better training and support. What are you encouraging your thought about fundamentals? What are You encouraging your agents to do this year, just to sort of stay busy. You know, we can’t control the interest rates or the market inventory, but we can control our actions. So just curious on what you’re seeing successful agents do right now? Yeah, I Lisa Troyano Ascolese 20:15mean, I think we’re actually approaching it from like a three prong approach. So basically, we’re looking at the people that actually have to move. So I’m encouraging them to develop relationships with, you know, attorneys that might handle trust and estate work attorneys that might handle divorce, you know, really get in touch with old, like retirement communities, let you know, if you have somebody moving in, they most likely have to sell something, I mean, really acting as an advisor for these people that are going through a very scary transition in their life. Like, I think this country doesn’t do a good job of kind of protecting our elderly people. And it’s a scary time for them, right. And they’re saying, I just saw another podcaster. I don’t remember the name of but it was like, they’re calling it the silver tsunami. And it’s like, most of the transactions that will happen in the next five years are people over 65 cashing out. And I think the best thing you can do, or any agent can do is really start to make relationships in that realm. That’s certainly something I never knew anything about. And now I have wonderful relationship, friendships with divorce attorneys, and trusts and estates attorneys. And you know, that sort of thing. I think that’s going to be key going forward, because they so many of those baby boomers are cashing out in the next couple of years. Oh, D.J. Paris 21:27yeah. Great, great, great point, Lisa. So everyone listening, if you do not have relationships with divorce attorneys, estate planning attorneys, accountants, financial advisors, these are all people that deal with a lot of times someone’s entire net worth. And so they know that they understand the situation somebody is having a life event change, or inheriting a bunch of money, maybe from a parent who is, you know, passed away, they need boomers, baby boomers are going to be transferring a Trant on trillions of dollars down to over the next handful of years. To, to to their their siblings, or sorry, their offspring. And this is the time to build those relationships. So that when it maybe even becomes a tax advantaged reason why somebody buys or sells or put something in a trust, that you’re their person. So now’s the time to start reaching out to those providers and start saying, I want to build a relationship with you, I want to learn, you know, how can I send you business and you know, here’s what I look for. And you can also to Lisa Troyano Ascolese 22:29be like, to be I’m sorry to interrupt you, but to be ethical about it, you know, it’s a scary time, I think they’re, you know, that generation is very ones out to get their money, you know, so it’s one of those things to like, to really approach it from, like a place of assistance and a place of helping and be like, we’re gonna make sure that everything’s safe, and your kids get everything and you’re happy. And, you know, just being an ally in that process. That is, to me sounds terrifying. You know, I think that’s gonna go a long way. And it’s actually doing something nice with what we’re doing, you know. So I think it’s a great, great option. D.J. Paris 22:59It’s an amazing option. I’m so glad you mentioned that because it we are fiduciaries. So we are responsible for making sure we’re doing what’s in our client’s best financial interest. And as Lisa just said, it’s really the right thing to do. So I would say in every conversation with or every client conversation at some point, say, Hey, by the way, do you have somebody managing your estate? Do you have a will? Do you have some of the setup it not that you have to get involved as the agent, but you just want to say I just want to make sure everything’s protected, and that we’re doing things in the right way, even if it’s just to show that you care, that even just saying that demonstrates I care about your situation. And I know people that can help with this, if you need that you have a good accountant, do you have a good financial adviser? Do you have enough insurance? Are you covered in everything? Even though yes, we’re selling homes, we want to make sure that this home fits into your financial plan. I bet if if an agent would say that to to a potential client, and maybe they’re interviewing three or four other realtors as well, I bet those other agents probably wouldn’t bring up those kinds of things. Because it gets it gets tricky, where you don’t have to answer those questions when they’re like, Well, what about this as I, Hey, that’s not my area of expert expertise, but I have people that can help that can help you with that. Or let’s just get everyone on the same page. Yeah, totally. From a marketing perspective, because that’s your background, I want to talk about what marketing strategies do you see working like right now? What what do you see agents doing that successful? Maybe what do we see agents doing that you sort of shake your head and go, you know, not a good idea? Yeah, Lisa Troyano Ascolese 24:34I think, you know, this whole concept of, of agents having to be their own social media marketers. I think some are born for this. I think some need to hire someone. It’s I think it’s a long the, you know, I think you have to find a place and this is one thing that we do offer is like that you can stand out right. And I think a lot of agents there’s a lot of ego involved in this business. I mean, I’m sure you you’ve seen it, you know, and there’s part of that that’s actually really great. They because it allows these agents to kind of, you know, create this persona and they create this whole business surrounding that ego and it’s wonderful, it can also go in a very bad direction. So I think it’s, I think it’s one of those things where find, find a way that you can create a platform for yourself where you stand out. Because, like I said earlier, we have 1011 realtors that identify with Hoboken as a product, that’s insane, were one square mile. So you really need I think 7078 of us do the most work, you need a way to stand out. I mean, social media is still free, which is crazy to me like that. I mean, the fact that people aren’t diving into that, diving into AI in certain ways, like, there’s so that’s the fun part of this, I think, like come up with creative videos, come up with creative videos for yourself, not just for properties, you know, market yourself through video, if you’re sending don’t just send emails, what’s an open rate for an email now, it’s like nothing, you know, if you, you send it with a video on it, that’s someone interesting are directed to that person. So we’re doing a lot of that we’re doing a lot of very targeted marketing, we also utilize our network. So Anglin Volkers is in 33 countries around the world. And we actually work very well together. You mentioned the one in Chicago, I think we just sent him something a couple of weeks ago, like we we work very well on the referral side of things. And we double down on that because we do have a great relationship with the shop. So I think you know, kind of find your niche and then get it out into the world. I also think and this is a buzzword, so I hate to I can watch my agent Tom Worley rolling his eyes right now, if he’s ever listened to is the term authentic. I think we were being authentic before authentic was cool. And I think that’s key like you’re this is, you know, we did this all the time, we’re doing multiple transactions a month, all that stuff, but we forget that a lot of times this, this is like the most important transaction for someone. So out there renting a Bentley and driving around the street, like acting like, you know, that does nothing for anybody. You know, it’s you want to authentically present a home authentically present yourself and kind of cut away with all that craziness. Like, I think that’s a big trend that’s gonna go haywire is the days of you know, rolling up to the estate in the McLaren. I think you’re done. I think it’s you got to do something a little bit more authentic. D.J. Paris 27:13I think you’re right, and good riddance to those days. My opinion because because, well, and there’s nothing, you know, again, everyone’s different. And cheers to the people that do that. And I’m not here to disparage them. But But I think authenticity, the way I think about it is skills are well, honesty and skill. So it’s like, are you actually telling the truth? Are you presenting your actual self? And are you good? Are you actually useful to the agent and the useful agents always do business? It’s funny, it’s an you guess you have to have a good marketing plan. And you have to, there’s more to it than just being good. But being good is really the most important thing. And it’s this is the year to sharpen skills, because as I’m sure you’re seeing this in your market, you know, yeah, there’s 1000 agents who identify, you know, as Hoboken, but I’ll bet you by the end of this year, there won’t be 1000 agents, I’ll bet you there’ll be a lot of a lot fewer. And the agents that are still around and doing all of those things to sharpen their skills and keep their marketing strong, are going to gobble up market share. I mean, I certainly hope that’s what happens, because we certainly could use in this industry. But you know, some agents probably do need to leave the industry not have you know, have their own fault. Maybe they were never trained, well, maybe they don’t, it’s just not really their job. But we’re gonna see, I mean, we’re already seeing it, we have a holding company for agents that don’t actively practice, we started like 10 years ago, just like, as a kind of as a goof like, well, I guess we should have a holding company started with one agent, now we have 1000 agents in there. And the last in the last year, we’ve seen 200 People join our holding company, not not like from our firm Obrador, holding just in the in the whole state of Illinois. So we’re seeing huge people leaving, which should be very actually both scary and very exciting to anyone listening to this, because exciting, because you’re gonna have more opportunity, scary because it could happen to you, too. So I think it’s important that if you just keep doing the right things, and learning, I don’t see any reason why somebody wouldn’t be successful. But I like so we talked about social media, yes, of course videos. But you know, in right now, I think we think about how do I be useful on social media, there’s all sorts of ways to do that, you know, pick a micro market at some sort of geographic area and do videos about that area and highlight the restaurants and I mean, you could do all sorts of fun things that are really useful to the community. And then you could then go into those like restaurants say, Hey, I just made a video about you guys here. I just wanted to let you know I’m gonna tag you, you guys. If you want to send it out, that’d be great too. And there’s all sorts of ways to get immersed in the community but I I think that’s that’s going to be the key is getting back to those basics of, of getting involved in the community learning your skills, but but I am curious, you know, what, what are you know, are you seeing anything else like, are you seeing Traditional mailers, for example, I’m hearing agents going back to doing a lot of physical mailers. To Lisa Troyano Ascolese 30:06me the mailer thing, I’ve never, I’ve never got it, I’ll never be a proponent of it, I know their success with it, I know you have to do it, like 45 times upside down. And from a lock of hair, I don’t know, everybody talks about it. Like, it’s the God’s gift to our business. I don’t get it. I have agents that do it. And I support that I love it. To me, it’s so much money. It’s just, it’s just litter, like, and I’m not, you know, I’m not saying like from an environmental perspective, it’s just, I mean, I personally get like six a week. So if I’m an agent, so it’s like, to me, I don’t know, I don’t get the mail or thing I get that it works. And if that’s your if you swear by it, by all means die on that hill. But for me, I don’t get the mail or thing personally, I think you’re way better. Utilizing video and unique ways. I sent out a text Yesterday, I went through all of my old landlords and gave them a video just saying, Hey, you may have made a lot of money. Like let me you know, let me know if if you have any interest in selling because this is the difference of what you can make. And here’s a net proceeds worksheet, blah, blah, blah, I have like six meetings next week just from doing that. And it’s I don’t have a ton of landlords, you know, I have maybe like 2020 to 30 landlords and I have six meetings. I mean, that’s a huge return. So I feel like that sort of thing. I think we need we’re gonna need to get creative. And I think we’re going to need to learn how to surf and videos. I think video and social or anything you can do from text messaging is fantastic. D.J. Paris 31:35Yeah, and I love that with text messaging with systems like Bom Bom or loom where what’s really cool if you if anyone listening hasn’t explored those. What’s really neat is if you know somebody with one of those accounts, have them send you one just as a test, because what’s cool is they’ll take a video, and and this really, you can send it if you’re like iPhone, iPhone, or I don’t know what it looks like for Android. But what’s cool is it will literally take the video that you make and create like a little gif, three second GIF, and then it’ll send it to the person and then you know, it’ll, they’ll see that they have a video for them right in their text message. And they’re more likely to click on it, we sent an email, we send an email to all 700 plus of our agents announcing we have a new managing broker, which is a very big deal for us. And so we sent out an email on Sunday, which is not the best day to you know, send out an email. But it’s all of our agents say, hey, just FYI, this big, long thing, here’s our new managing broker, welcome, etc. And then we sent an SMS on Monday to say just with a video, and we were curious to walk out the higher open rate, we knew text messages were would but it was night and day difference, we had almost a 50%, almost 50% of our agents clicked on the link in the text message, about 15% of our agents clicked on the link in the email, or open email, even open the email. And maybe that says more about how we communicate via email than anything, but it’s just the way it is. I mean, people are, well, you know, this, nobody reads their email, you’re a broker owner, you know. So this idea of utilizing SMS in a way that’s not invasive, that’s not overly communicative. But like providing value is amazing. It’s such a great creative way. And people don’t probably want to take your phone calls all the time, either, right? So that’s a great way to sort of have a conversation without having a conversation and you’re like, Hey, I just you know, here’s a you know, let’s take a look at your property and see if it’s a good time to sell. Lisa Troyano Ascolese 33:33Yep, 100%. I mean, even if you like from a brokerage perspective, even recruiting, I mean, my I have a great relationship with some of my best agents, and they show me the text messages, they get these campaigns that these are crazy, it is wild. I mean, you’ll have like, Hey, want to work here. And they’re like, no thanks. And they’re like, hey, but you really should work here. And they’re like, no thanks. And he’s like, Please work here. It’s like, Oh, my God. And it’s just it’s like, relentless. I mean, to the point where I think it almost turns them off, like, totally, you know, it’s, I don’t know, I think there’s an art to it. And I think that’s, that’s really going to separate, like, who makes it through this next transition is who can figure out what that art is and how you can do it authentically to yourself. And and really utilize these because there are so many tools that I mean, I don’t even know if you’ve dove into AI at all, but like, I try and do like a little each week, because it is the stuff you can do it that is incredible. D.J. Paris 34:23I mean, II, you know, the most obvious application, or the first one I had heard of was dropping your listing description, and it’ll rewrite it and or, you know, you’d tell it to rewrite it in a particular way. You can also tell it to abide by, you know, whatever rules are applicable in your particular state or federal rules around making sure it’s not a housing violation. But But yes, you can do that. That’s sort of I think most people know about that stuff now. But what if you were like, I don’t have anything to do for the next two days, because I don’t have any client appointments. You could literally as Chad GBT. Hey I’m a realtor, I have the next two days free. And I My goal is this, I want to reach out to 10 new people or whatever. And please give me ideas about how to do that it will literally give you ideas. So you don’t even have to come up with your own ideas anymore, which I think is so cool. And yeah, so utilize AI, I think if it is like, I don’t remember if it’s the Odyssey or whatever, there was the oracle at Delphi, I think, maybe for the Odyssey, but anyway, anyway, whatever is the old Greek mythology thing, but the Oracle Delphi was this thing, you know, you could ask anything for and it would tell you the answer. I feel like Chet GBT is our version of that. It’s not perfect, but it can do a lot of cool things. So you start talking to it, and start asking questions and asking for help, like, hey, help me market this property? What? Oh, there’s something really cool. You could do that. I’ll mention real quick. I just learned about this. You can put it I did this for myself, because I wanted to see, the building I live in is only three years old. It’s a brand new development or new ish. And so I said, I wonder what chat GBT, which I don’t even use the paid version. I have like the free version, which only goes back to like, 2020 or something. So it scours the web. But it only scours that I think through like, 2020. I don’t think there’s anything more current than that in in its database. Although I may be wrong. Anyway. I said, I wonder what chat GBT knows about my condo unit or my building. And I said, Hey, I live at this address. Tell me everything you know about it, which I was just interested to see, it knew what kind of countertops I had. It knew the pricing was wild. Because what it did is it it probably scrape the website that was for my building, when it when building was selling units, or I don’t know where it grabbed the data from it didn’t say, or it, maybe it did, but I didn’t look. But regardless, it knew everything. And I thought, if I was an agent, practicing, I would put this in F before every listing, because maybe there’ll be some fun little facts and things to know about the property that you would never know. Or maybe even a listing agent doesn’t know. And you know, you’ll just learn it knew when it was built, it knew it just knew everything. It knew what the average price points were, I was so cool. So you know, you should do that before every listing just to find or if there’s nothing that if it doesn’t know anything about the property, I would say, well tell me some cool things about the neighborhood that maybe a prospective buyer would want to know. Like, where’s the cool restaurants, whatever, it could be anything. So yeah, AI? Absolutely. Very cool. Lisa Troyano Ascolese 37:19It’s very cool. It’s very scary, but it’s very cool. D.J. Paris 37:23What do you think there’s going what do we think about commissions? Now I know New York, New Jersey, you know, your your you guys have a very unique market there. But do we think agent commissions are going to change? Do we think do you do you? Are you seeing a trend where listing Commission’s are coming down going up staying the same? Just curious. Lisa Troyano Ascolese 37:46I mean, we what I’m seeing, or what I ended up finding out what we started to see where the buyer’s agents were only getting 2%. So usually in our market, it’s a five or 6% listing. And we usually split it in half, two and a half to the listing agent, two and a half, Green Rovers. What I started to see was more and more 2% listings. And it coincided around the time that all these lawsuits happen, which don’t even get me started on those. But so when all that so I was like, oh, maybe it’s a reflection of that maybe people aren’t willing to give it out and up when you actually looked at the HUDs and the closing disclosures, you were seeing that this listing agent was keeping three and only giving out two. So I think there’s going to be a little bit I think listing agents are probably going to have a little bit more control over where that distribution lies. And we started doing it here for some properties, because to be honest, there was so much like tumultuous, like fighting over over deals. I don’t know it was a post COVID thing. I don’t know if everybody was just inside for too long. I don’t know what happened. But like, there was like two months ago, I spent the entire day arguing over a refrigerator. This guy just took his subzero refrigerator and just rolled it out the door was like it’s not like a refrigerator. It’s a $10,000 item. Like we have a problem here. I was like Sue me like it was just it’s so like contemptuous. So I think that if you as the listing agent have that option, you know, okay, well, here, I’m gonna give him like 2000. And Mike allows you to kind of control the deal a little bit more and keep things going. I mean, I think the other thing is to listing agents, it’s not a slam dunk, now, you know, to sell or it won’t be. So I think we’re going to have to do way more marketing. I think we’re gonna have to do way more, you know, higher end videos and higher end promotion. And so that is costly. So I could see that being more of a shift that I’m not necessarily worried about, but vigilant of whether or not there’s not going to be buyer’s agency. I don’t know. I mean, I think it’s really doing the whole industry a disservice and the seller a disservice to just eliminate buyer’s agency being paid. I think people think that Realtors get paid too much but if they actually saw what was going on in the back end, they would be appalled. I had multiple people this year be like I don’t know why You do this? Like, what? And they couldn’t, you know, my clients know how hard I work and they’re happy to pay the fees. I haven’t honestly had pushback on fees and years. But who knows, you know, the more that these crazy lawsuits get published, it’s it’s a it’s a sad state of affairs, I think they you know, people? Well, I’ll leave it at that. I think it’s, it’s, it’s more along the lines of like a mental situation or a mental health situation than it is anything else. But I agree, I think people that I’ve really worked with a good realtor, really know how much work is done and how much we do to keep the deal together. So I think in the end, I think that’ll prevail. I do think we’re gonna go through a weird time of justifying our fees. But I think at the end will be fun. I D.J. Paris 40:46think so too. And I think this is where skill just kind of wins the game. If you’re if you’re worried about if you’re, if you’re getting pushed back on your commissions. To me, I would see that as an agent, I would see that as feedback that maybe I’m not communicating my value proposition as well as I could be. And really saying, here’s why, in fact, if I was an agent, I would just say, I would explain to you how I get paid. I want to explain to you exactly how it works. And I want to explain why, why it’s worth it, why believe it’s worth it. And, you know, you don’t have to have that conversation every time. But for anyone that’s on the fence. I mean, this is kind of the lawsuits were kind of about this where, you know, commissions were kind of nebulous and kind of confusing, and nobody really understood them except the agents because it wasn’t super obvious who was paying the Commission’s and how it all worked. But this is a great opportunity to get ahead of it and really just explain it to buyers. Okay, technically, you’re not paying a commission, except you are paying a commission. And let me explain how it’s all baked into the price and everything so you get a better sense of where it comes from and how it all works out. I think I know, just agents explaining things better is always a win. And I think that to your point, I think they’re not You’re not going to get as much pushback. I think when it’s more confusing. I think that’s when people are like, wait a minute, what am I paying? Like? It’s like when I go into buy a car, which I like never do, because it’s such a bad experience buying a car, or at least I feel awful. Yeah. You always feel like you’re getting ripped off. Like nobody ever is like, here’s Okay, here’s what I’m going to make if I sell you this car, like, I’m happy to say if somebody’s like, Hey, I make 400 bucks each time I sell a car, I need to up this by 400 bucks. So I can make, like I get it. Like, we can have that conversation. I’m not I’m not a monster. But if I feel like you’re ripping me off now I’m not and I don’t trust you. Or if I feel like I don’t know the real story. Now I’m like, Well, now I don’t know who to believe. So I think with realtors we don’t thankfully we are not we are not cars. There’s nothing wrong with car salesmen. I love love good car salesman, but we know that the stigma in that industry is I don’t think I’m getting ripped off. I don’t know. So we don’t want that, you know, that same stigma here. And I think a lot of it’s just explain, explain, explain, explain. Tell everybody how it works. There’s no secrets anyway. I mean, it’s not anything to be embarrassed about. Who Lisa Troyano Ascolese 42:56isn’t looking at the hood. And notice that like, Yeah, I mean, like, obviously, were a massive line item. But it’s also like, like, what I started to do now is literally lay out before I start working with someone exactly what’s going to happen, the entire transaction and exactly what we’re going to do for you on each side. And I like I said, I’ve never had anyone pushback ever, ever the past like three or four years when it’s really been a question, you know, but to your transparency. D.J. Paris 43:25I agree. We should also mention, I didn’t do a great job of this on this episode. But I do want to mention that Lisa, you know, look, she owns two white glove brokerages in Jersey City and Hoboken angle and Volkers if you don’t know them, they’re amazing. They’re really, really at the top of the, at the at the top of the mountain for these, you know high. They attract very high producers, they also develop people into high producers, it’s just a good company. So if you are in those areas, and you’re an agent, now again, company like ours, we hire tons and tons of people. But Lisa is a little bit more. She’s she’s she and her team are very careful about who they bring on board because they want they want to develop you or they want to bring you on and find a solution for maybe an issue you’re having at your current brokerage. So if you’re like, I would like to work at a place like that, where by the way, when Lisa came on board, she tripled production. That would be pretty cool if you’re an agent. So how about checking out what Lisa has to offer? So Lisa, if there is an agent out there that’s interested. And by the way, guys, I want to also talk about if you’re a New York agent and just a second, but if somebody’s thinking about maybe making the switch, Lisa what’s the best way they should reach out to learn about your brokerage? Lisa Troyano Ascolese 44:39Yeah, I mean, you could reach out to me personally, it’s info at my home boeken.com You could text me 201-213-2617 Or you could actually I’m on social constantly. Obviously like I said earlier, it’s a big focus for us so you could DM me at at my home boeken so m YHOMEB o ke dot com. And then our if I’m sorry, our brokerage account is at EV, Hoboken JC. So you can do that one too. But either way, we’ll have D.J. Paris 45:10links to all that in the show notes. Thank you for that. And also want to mention, too, that for agents that are in other parts of the country that have clients that maybe move to New York, I mean, Hoboken and Jersey City are really considered New York at this point, it’s becomes, you know, a very desirable area, regardless of what somebody’s price points may be. Those are included in the sort of Manhattan sort of market. So if you have clients that are moving into New York, reach out to Lisa, because her team focuses on the Jersey side, do you guys do New York as well, or just the Jersey side? Lisa Troyano Ascolese 45:46We have a great relationship with our New York office. So we actually have, we can end our Brooklyn offices. So we actually we can help you, you know, if we could actually do like a 360 approach, we can give you some options in New Jersey that we think are comparable to New York, and then you know, we can send you to New York agents and they can handle it as well. So yeah, by all means, if I’m the starting point, I’d that would be great. So D.J. Paris 46:05it can if you’re if you’re somebody where people from those areas move to retire to probably going somewhere further south and warmer. If you are in one of those markets, where are fed from those areas, another good person to reach out to to say, Hey, I bet you have people that are moving, let’s figure out a way to mutually benefit each other. So I’ll reach out to Lisa, Lisa Troyano Ascolese 46:26and overseas. I put nine families overseas last year nine Wow. While we have an overseas component, like we always do a decent amount overseas. Nine is insane. That’s D.J. Paris 46:37incredible. So reach out to Lisa also, I want you to subscribe to her podcast, which is breakfast with brokers, you can find it anywhere podcasts are served and follow her on Instagram on all the social platforms my home boeken will have the link to that in the show notes. Lisa, thank you so much for being on our show. We greatly appreciate your time you’re raising a total superstar. Lisa is the person watch. We’re gonna have to have you on again, because you have a Virtual Staging app as well that I certainly we didn’t even get to, which is called restage. Check that out. It’s available on on your app store. restaged. It’s a Virtual Staging app. That’s hers. Check it out. Lisa, thank you so much. On behalf of the audience, we appreciate Lisa for spending an hour with us and on behalf of Lisa and myself want to thank the audience for sticking around to the final app for the final minute of the episode. And also please tell a friend think of one other realtor that could benefit from hearing this great conversation with Lisa send them a link to the show. We can you can find us everywhere. So Lisa, thank you so much. We will see on the next episode. Lisa Troyano Ascolese 47:43This is great. Thank you so much.
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Jan 24, 2024 • 56min

Future Top Producer & Current Rookie Superstar • Erica Campos

Erica Campos with Coldwell Banker in Chicago talks about how she ended up with a brand new career in real estate. Erica discusses what she did to be this successful in her first 6 months in the business. Next Erica talks about open houses – how she organizes them and her follow up procedures. Erica also discusses social media and her goal for 2024 in that regard. Last, Erica talks about cooperation with vendors and creating good relationships. If you’d prefer to watch this interview, click here to view on YouTube! Erica Campos can be reached at (630) 291-5971 and erica.campos@cbrealty.com. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00Today we’re going to be talking to a brand new agent. She’s in her seventh month, and she is crushing it. She’s going to tell you exactly how she’s doing it. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solution so that you can easily generate more business. There agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod. And now on to our show. Hello, and welcome to a another episode of Keeping it real the largest podcast made by real estate agents. And for real estate agents. My name is DJ Parris, I’m your guide. I am your host through the show. And in just a moment, we’re going to be speaking with new top producer Erica composts. And, by the way, if you’re new to the show, welcome. We’re glad you’re here. If you’re returning thank you for coming back. Also, as always, please tell a friend about the show. Let other agents know about us. I just got back from a market outlook here in Chicago where we had the National Association of REALTORS chief economist Dr. Lawrence Yun speaking on his predictions for 2024. Perhaps I’ll do an episode on that myself. But it’s going to be a tricky year. So not as tricky as last year, hopefully. And he was actually fairly optimistic. But you know, we’re still going to see, you know, relatively high rates this year. You know, maybe dipping down into the lower sixes by the end of the year was his prediction. But regardless, this is going to be a tricky year just is. So let’s help each other tell other agents about our show. Let us know if there’s agents in your market where you’re just like, I wonder how that person is doing it. Somebody who’s really crushing it, well reach out to them or they can reach out to us. But we want to always continue to help our audience. We have the record number of listeners right now. So thank you for being here. Thank you for telling a friend and let’s just get to it the main event my conversation with Erica compass. All right, today my guest on the show is Erica composts with Coldwell Banker in Chicago. Let me tell you more about Erica and this is actually a really sort of unique episode for us. I’ll tell you why in just a moment. But with over two decades of experience in insurance, finance, sales and customer service, Eric Campos brings a wealth of knowledge and unique expertise to the table. She’s a full time realtor, member of National Association Of course Chicago Association and the resident real estate counsel. She’s affiliated with Coldwell Banker in Oak Lawn, Illinois, she services Chicago and the suburbs. Now, Erica’s at 40 years old Erica decided just recently to take her own leap of faith and dive headfirst into the world of real estate, leaving her nine to five behind as a financial literary coach. She joined Coldwell Banker with a fire in her eyes and a relentless dedication to succeed. I should mention that Erica just started practicing in the last Erica was in the last eight months, I believe. Erica Campos 4:10Yeah, about that, like six, seven months it was back. D.J. Paris 4:13Sorry. I was giving you more experience than you have. So six months? Yes, six, six months and change. I want to tell you more about Erica. I really shouldn’t have asked her a question just yet. But I did. But I want you guys to hear this because this is really cool. Within her first six months, which she just just cleared six months, Erica closed an impressive four transactions as most of us remember our first six months. We probably didn’t close for transactions, so congratulations to her. But this really proved her quick grasp of the real estate market and her ability to connect with clients. She didn’t wait for the new year to even start making waves. Already this year. She closed a deal. By the way, the date that we’re recording this is January 5, so she already has a deal on the books closed for 2024. Congrats That’s to her. But also I want to also mention this because I think this oftentimes gets overlooked and forgotten about by realtors, the longer they’re in the business. So Eric has really dedicated herself to education in that first six months. So this are some of the accreditations that she has earned just within the last year. So she already is a pricing strategy advisor. She is also a property management trainer. She’s gone through property management training Community Investment Corporation. She’s a real estate investing working with investors. She is a financial literacy coach, as we mentioned before, and she’s a lead renovation, repair and paint sort of expert so she is doing a lot of different things and we’re gonna talk about why she’s adding all of these designations and what how they’re helping her with her clients, but I want everyone to follow her on the various social channels Facebook, Instagram, Tik Tok LinkedIn. You can find her while LinkedIn you just search for Erica compost. But for all the others she has realtor dot Erica ca MPLS. And you can find her we will have links to all of Erica social media in the show notes. Erica long intro but welcome to the show. Erica Campos 6:10Thanks, CJ, thank you, thank you for having me. I am super excited that I that I got a chance to be on. I’ve been a fan of your channel for such a long time. Even before I decided to even enroll in real estate school. I would listen to your podcast and it has been a true motivation for me to get my license finally do it really well. I Yeah. So while I was studying, I listen, just to get everyone’s perspective and what is going on in the real estate world. And again, it was just very motivational and inspirational and oh, good motivation. So why I decided to just go for it. Well, D.J. Paris 6:51that I am. Boy, you’ve you’ve you’ve I am very surprised. I did not know any of this. So wow, that was that was a lot to take in. Thank you. It was a real, it’s a it’s a real honor to hear that. So thank you so much for sharing that I was not expecting that. And we should also mention, too, that you are the what you really threw me off my game with that one, that one that one hit that one hit me pretty hard. Congratulations. Well, I’m really proud of you as well. Because, you know, people don’t usually have this kind of success in their first six months. And it wasn’t handed to you. These are things you all earned. So I am but I’m glad to hear that maybe I was a small part of that over over the journey. And what I really want to talk about, I want to start with why the switch to real estate first. So you had this sort of, you know, traditional corporate life before. Why the switch? Erica Campos 7:46Well, it all started when I was 17 years old. I I’ve been in a I was an insurance agent for local State Farm agent all state. And then eventually I went to work for brokerages, bigger companies, but I fell in love with the industry back then I was 17 years old started part time still finishing high school. And once I turned 18, I you know, became licensed for both property casualty life and health pass them all the first time same as my real estate license, which I know is a it’s a very difficult that test. So, you know, again, I fell in love with the industry, I was always in contact with realtors, and with loan officers and lenders. And I think it also comes naturally to me to understand this industry, you know, and I would always get on the phone with loan officers and processors and ask them well, what’s the what’s the interest rate now what’s going what kind of conventional and FHA programs are happening. And so throughout my career, I learned a lot about risk management. So I would go out and inspect the property to make sure it will go through our underwriting, make sure that the house is not falling down that we are ensuring you know, good structure for both the insurance company and for our clients. And I think that goes a long way now as well with when I am looking at houses with my clients, I’m able to detect, you’re gonna need a new roof in the next two years, you’re gonna need this furnace. It’s it’s a goner, you know. So I think my clients definitely you know, love that about my experience. And then along the way, of course, you you have to be a good salesperson because I was also hourly plus commission, and then you have to provide great customer service because you want to build that trust, and you want them to continue coming to you as the expert. So I did that for about 1718 years. And in the midst of all of that I also was an educator. So I was building a little side business. Basically I could say it’s it was life skills like life skills, educator teaching, life skills and financial literacy. since back then, and so I have a big education background too. I started teaching all over Chicago and high schools as well, financial literacy and life skills, education. And I think all together with my experience and being so detailed and analytical and the plus the education piece, I feel good that it’s helped me transition into what I am now. And my last job, I was a Financial Literacy Coach. And I taught all over underserved communities, and young adults reentry, folks. And that pretty much led me into real estate again. So I think it was just a leeway into that. And once I got licensed, and I started doing open houses, and I started getting clients, right off the bat, I realized, okay, I don’t know if I can juggle these two. And I don’t like working for other people. I like to, you know, work for myself. And so I told my husband, listen, I really would love to focus on real estate, I know that I can hit the ground running, give me six months, if in six months, I don’t so one thing. I’ll go work for somebody else, I guess. And six months out, you know, for for transactions, and then the fifth one this month, and I have a couple more in the pipeline. So I guess the insurance and financial has always been in my life. And I think I missed it for some time. And now back into that industry. So it’s, I love it. I really love it. Yeah, D.J. Paris 11:41it’s it’s very interesting, I think a lot about previous careers and how they relate, I’m always interested in thinking about, you know, how to somebody takes skills from from maybe, in this case, you had somewhat related careers, but still weren’t specifically, you know, super real estate focused. But the idea of customer service, and being either a financial literacy coach, or an insurance agent, these are all about these are really service jobs. In my mind. I know, they’re technically considered sales jobs. But I always think, you know, the best agents are the ones that serve the clients most effectively. And I think that does translate really well, customer service. So I imagine that skill that you honed over almost 20 years, probably served you very nicely when he stepped into real estate, Erica Campos 12:27you know, definitely did I know that for me, my clients come first, I will always go above and beyond for them. If I don’t know something, I’m not afraid to say you know what, let me get back to you. Let me find out. And so then I, they’ll go ask someone from my brokerage. Sure, my managing broker, but it’s very important to me, it’s my reputation. But it’s also important that the trust, I don’t want to be known for, you know, real estate agents, we don’t have a good reputation a lot of times, right, some some some agents have made that for us, unfortunately. So I, I make sure that I go above and beyond and even those clients that I’ve already closed deals with, I still contact them, I still ask how their house is coming along, I send them you know, congratulation cards, Christmas cards, holiday cards. For Thanksgiving, I know it was only four. But I personally dropped off pumpkin pies with a thank you note and my business card to each and every one of my clients. So and potential clients. So you just got you have to go above and beyond. And one of the things that I’ve listened to in your podcasts and that I mean, I know myself is that 20 ins can easily forget who their realtor was, you know, even who sold them their first house, I’m not going to be that agent, you’re gonna know who I am. So even if I’m like, I don’t want to come across as a pain in the butt. Right. But, you know, again, the holidays, birthdays, so I make sure I collect good information so that I can you know, continue to communicate with them in more than just a business way. Like personal. Yeah, D.J. Paris 14:10you just gave an idea just sprung forth from what you just said. So I want to share it with our audience. But I really going to credit Erica with this because it was her words that that brought this up in my mind that I was thinking about when somebody moves in, especially when you know somebody’s buying a property. And whether it’s their first property or not. I don’t think it matters for this idea. But the idea that you were saying about how you’re staying in touch after the sale so they don’t forget about you is critical. Obviously we all know that. But sometimes it can be tricky to think about why to call somebody and and so I was just an idea that popped up as you were talking Was that pretty much in every home there’s always an unfinished project of sorts, right? There’s some sort of, you know, whether it’s there you have to redo a room or you want to do a bigger sort of thing or just cleaning out a closet or whatever. Project there’s, of course, everybody has lists of projects that are unfinished in there, wherever they live. And I think too, that would be a fun thing for agents to do once you sell them the home is reach out, you know, within that next year and say, Hey, how’s it going? How’s the home is, as you had said? And then I probably would say, Hey, do you have any projects that you’re working on for the home? Just curious what if you’re doing anything or things you want to do, because the reason I’m asking is, if you need any referrals, if you need, you know, if you’re looking for a particular handyman, or somebody to help you with this particular project, I’ve got people to talk to, or at least I’ll find good people for you. That would be a great reason to reach out and everyone’s got a project that they need to do. So you just you just spurned that within me. So I just wanted to share that. Let’s and I also want to say to you are the I believe the newest agent to ever been on our show, I should have mentioned that at the beginning. Because you are only six or I guess you’re in your seventh month now. So this is really a fun one for me, because all of a really a lot of our listeners, it’s not so much whether they’re new, but they love you know, our audience really loves sort of the new person’s energy, right? The new Realtors energy because, you know, life has not kicked them around enough yet. So there’s still a lot of optimism and excitement, but also you’ve just really hit the ground running. So tell us how you did it. You mentioned open houses was that sort of the first thing you did once you once you you know, join Coldwell Banker was that a big deal to start getting out there and talking to clients or prospective clients? Okay, Erica Campos 16:31well, one, I will say that I’m known to break records. So I’ve opened another record here and all my other sales careers I have broken records and have helped companies reach numbers that are impressive. So you know, not broken another record. And my goal is to break Coldwell bankers record as the first you know, newest stages bring in so many at a certain time. I would like to hit Rookie of the Year, which I think I have one more transaction, and they give you a year, right, two months to do it. And I’m doing it hopefully in seven, eight months. So I’m hoping that to record there. But um, so how did how did I start? Well, one, I have a very big sphere of influence. I always say that because in one of my prior businesses, I’ve met 1000s of people and I made the followed me all through all the social medias. So I’m very consistent as much as I can. And so when I decided to go into real estate and sign up for schooling, that is when I started posting, like, Okay, I’m studying for my real estate exam. This is what I do this is, you know, I started giving out advice on how to study. And then when I passed, I took a picture of me celebrating downtown Chicago, you know, with a hot Chicago hot dog. And so, it you know, so I think what helped me too, is just announcing it out there like being consistent about what I’m doing. And believe it or not, people are watching, you know, you do make a difference. You do empower people you motivate and inspire others. And like I said, you didn’t know, you know how you inspired me. And so this is why so we don’t know until we put it out there. And so I think that helped me a lot. Because again, before I even decided what broker I was going to join, I already had people asking me to be their agent, you know, and so, so then, for me, I had already been interviewing a couple of companies, and I decided on Coldwell Banker Realty and Oak Lawn, it just felt right, you know, sure we community is so important. So I needed and wanted in office environment that I can go into to talk to other agents, I’m very talkative and I love sharing my experiences and learning from others and vice versa. So that’s what I needed. That so I interviewed there. And I really I really fell in love with their mission and, and their support for newer agents and their programs. And they’re, you know, CBU universities what they call a or CB University. Amazing training, you know, so that I believe also helped me hit the ground running Coldwell Banker is political banker is very well known. And I also wanted to make sure I joined a well known company as well. So, yeah, I mean, just just walking and just inviting my sphere of influence, to follow me through this journey, I think has helped me quite a bit in addition to my experience and expertise. Yeah, D.J. Paris 19:35I think that’s right. So you did what everybody is told to do. And most people don’t do which is start telling everybody that you’re a realtor and start conditioning them which takes time because they were used to seeing you in different capacity, obviously, the finance world and insurance world, but certainly not the real estate world specifically. So you had to educate. We I guess this goes back to education, really, you had to start educating not only the people in your life to know that you’re a realtor, but then you started educating them about real estate. So that’s what’s what’s what’s really great. And social media is such an effective medium to to do that with. And so and then, okay, so you told everybody you know, from all your different previous careers, your sphere of influence your friends, family, of course, previous clients, which is amazing, because, of course, you know, with your background in insurance, Boy, that’s a lovely, you know, group of people to say, Oh, by the way, I am doing this other thing, too. And everyone’s got to live somewhere. So I love that. Well, I want to talk about open houses, because I feel that, you know, whether you had a sphere of influence or not, and you did, but a lot of people don’t they move to a new city, they get their license, they’re like, well, that doesn’t relate to me. I’m not from here. But anybody can do an open house. And so let’s talk about how to do it. Because we have had people write in sometimes and say, Well, I know you guys talk a lot about every person you talk to you says I should do open houses, but I don’t have any listings. I’m a little bit too shy to ask, you know, other agents in my office, can I please sit? You know, do an open house for you? How did you do it? I’m curious, like, what was the process for you? Erica Campos 21:17Well, one, I know that that was one of the lead generation. I wouldn’t say I don’t know, like, tactic. I guess that is easier for newer agents, right? And it doesn’t matter if you have listings or not, obviously, especially as a newer agent, you are not. But so I’m not shy. I will ask you. And I’m not afraid of rejection, being an insurance industry and in sales. Rejection is nothing anymore, you know, all right, on to the next, right. So for me, I would write an email, introduce myself as a new Coldwell Banker realtor to our existing offices. So we have multiple offices all over Illinois. So I said, Hey, I’m bilingual. I have this experience sales, customer service, you know, I’m professional. And if you need help with your open houses, I would love you know, I would love to help you. And so I started getting people, agents reaching out, you know, from different parts of the city to I was willing, really, oh, yeah. And especially within your office within your company, you’d be surprised that agents are very, especially those seasoned agents, they’re so busy, they need help, right? And I was not afraid. So I did research on open houses. I also took a Coldwell Banker course, on successful open houses, how to do them to safety protocol, because safety is so important. You know, checklists, I even added my own little things. So I made sure that everything that I brought, had my logo, my name, my contact information. So I would make like these little, little sheets that I would put a stick on to the water bottles, my marketing. And and luckily for me, the agents would tell me, look, this is your open house. So you do whatever you this is your you take all your leads you so I’ve made sure that I do that. I wouldn’t give people the option to sign in. I would say let me sign you in initially would say, you know, oh, no, I Well, this is a requirement by the buyer, and for everybody’s safety. And I would not let them sign in, I would do it for them. So that tells me No, right. So then we have your name, your phone number, email address, are you working with an agent? Most of the times they are most of the times they’ll say no. So when they’re not, I would make sure that I would really follow up with those particular people. But they all went into my CRM. And so I would follow up, I would send them newsletters, even if they have an agent. D.J. Paris 23:58So let’s, I’m gonna let’s I want to, you just said a lot and all of it was great. I want to slow it down a little bit and kind of go step by step because this is this is really wonderful information for our listeners. So you Yes, you had the the logo giveaways, you, when when people walk in, the way that you get them to sign in is you say, Hey, let me sign you in this. And if they say well, you just go Oh, it’s a compliance. It’s a safety measure for us, you know, as as agents. I’m just need your name, email, phone number, whatever. And, and yes, that’s a that’s a really, really smart way just to not ever have any nose because who’s going to disagree with safety? Right? So I love that. And you, how did you promote the open house? No, Erica Campos 24:46good. Well, if I had about a week or two, then that gave me a chance to create my own fliers put it all together with my information posted all over social media. Do some door knocking kind of post them in the library in that area. So kind of like scouting the neighborhood and the sun’s talking to people. But I will tell you that for me, that was very rarely the case, most agents would reach out to three days prior. So now I’m like rushing, trying to put things together. But as I went along, I learned Okay, Erica, make sure you print several of these so that if you get an agent that contacts you, you have everything ready, you have your checklist, you have this, I made like a little in my truck, I carry like this little box with all of my Open House information, like things that I would need, snacks and tape, like everything you need, I have a whole checklist that that I use to make sure that I even booties you know, I make sure that there’s always booties and make sure I have you know, the sign in information to fly different flyers, I guess, a business cards, just, you know, just cute things that you can place. And of course, I go and purchase snacks for, you know, for people something that they can just grab, you know, and go. And then like I said a flyer with my information on it. D.J. Paris 26:11So person goes through the property. You know, either you know, they’re asking questions, or they’re they aren’t they leave you already have their information they’re walking away with, you know, a flyer or whatever, then how quickly do you reach back out to them? Erica Campos 26:25I reached out to them the next day. Okay, so D.J. Paris 26:29hey, it was nice meeting you like email phone call? How do you do it text, Erica Campos 26:32I do a text message. I start with text messages. And I thank them for, you know, for joining or for coming into our open house. And if they have any interest, you know, please let me know, I’d be more than willing to help you give you more information. And then I’d say you know, if you don’t mind, I would like to put you into my newsletter, it gives you great homeowner tips, buy guides, and I rarely ever get to know. So. So for me, it’s contacting them right away and kind of determining, okay, is this person like a green like, okay, they’re motivated, sure, have a realtor, do they not? And then bills are like, Well, I’m just looking you up. A lot of times you get people who are just just wanting to look around just oh, there’s open houses. Let me I’m just curious. Sure. Gonna get a feel for them while I’m showing them the house as well. Right. Well, I also try to D.J. Paris 27:22have I have a quick question. Hold up. Quick question. So while you’re taking their temperature as you’re walking them around the property, do you make a little note of it somewhere? So you remember, because I know for me, I would forget if I mean, if only one person came through, then you won’t get that. But if 20 people come through, I’m going to be like, who’s What do you take notes? Like, how do you Erica Campos 27:41so I have a clipboard, a cute little clipboard with the sign in. And then I have a comment section that I write notes, like, it was a couple that they’re buying the second home, or they’re trying to upgrade or down, you know, downsize. So I do have a note section and I write it down. Because yet sometimes you get so many you forget who they are. And so I definitely keep notes. Yes. And D.J. Paris 28:06you can even reference that in your text if you wanted to, if they’re you know, you don’t want to make too long of a text obviously, the next day, but you could say, hey, you know, thanks for coming through really excited that you’re looking at your second home or whatever, you know, looking, you know, this is exciting that you’re moving from the city to the suburbs, or you know, whatever. It’s always great when people I always love when salespeople reference that in their follow up something that they, you know, like I get pitched for a lot of technology companies for real estate. So I love it when I have a meeting. And then the next day, they’re like, hey, great conversation. Oh, by the way, this thing that you mentioned, or you know, is I always find that to be very flattering. And it’s like, it’s like, oh, they’re listening. That’s that’s a good thing. Like we Erica Campos 28:49personalize it. I know we can all copy and paste, right? I’ve made a mistake where I’ve copied and pasted forgot to change somebody’s name. And I’m like, Oh, I’ve done the same thing. No. So So that’s lesson learned, right? So I make sure that I take notes, and I personalize it. And that’s pretty much with all of my clients, regardless of you know, what transactions or where I met, I always want to make it personable. I always want to personalize it to our conversation. I think that that makes you stand out. And you know, they don’t feel like oh, they’re, they’re, they’re selling to me. Nobody wants to be sold to right. So it’s like, yes, that’s a great point that you brought that up. You’re D.J. Paris 29:27right. I mean, there are people that do like to be sold, but I think they are the minority of the public. I certainly Erica Campos 29:36do think it’s those that are in the sales industry that like to be D.J. Paris 29:40probably yes, I you know, like my boss. He loves to be sold. He just because he’s a business owner and he just he loves that whole process. Me. I hate it. I just go just give me the information. I mean, personality types, we’re all just definitely. And I’m like, give me the information. I’m a pretty smart guy. I’ll figure it out on my own. Just be there to answer my questions and And, and don’t try to push me into anything because I don’t I don’t like being pushed. But some people do. Most people don’t. So yeah, your boy, you’re doing that. And I know we’re talking a lot about open houses, but only because I don’t get to ever get this granular with it with somebody because you’re so new, like this is a major thing for you so Okay, so I think we covered open houses and oh, and follow up. So you basically are assigning you know, somebody a color or temperature, you know, hey, red hot, you know, who knows? Super cold, whatever. And then you put them in your CRM, how so they’re getting your monthly newsletter about real estate? And then how often are you reaching out on top of that, just to sort of make sure that they know, you’re not just, you know, somebody on their email list? Erica Campos 30:44So they’re green, I would say, I like to touch like, maybe one or every two weeks, I, you know, depending on what will how fast they’re looking if there’s an area there, not sure. So about one or twice, you know, maybe once every two weeks, I guess I would say on average, and then those that are still on the fence, you know, maybe a yellow, I would say then I met a couple at an open house, and they were considering selling their each of their own homes and moving in together and buying one. So me I’m like, oh, that’s three transactions, all in one, you know. So I, they were somewhat on the fence of they’re still thinking about it. So I put them in the yellow category. So what I did is I looked up their their current homes, and I sent out VMAs. And so I have them signed up for a monthly CMA like a market report. Awesome. And then I noticed that one of the houses, they were not getting any exams, or homeowner exams. So in my email, I wrote to her, and it was great meeting her. But you know, I am here to help not just to sell. And I noticed that there was no event that she could possibly apply for one so and D.J. Paris 32:03that’s money to their pocket. So you’re essentially giving them an opportunity to possibly find income, or find, you know, a bonus sort of so to speak, I had the same issue. When I bought my first home in Chicago a million years ago, I didn’t know about the homeowners exemption, and I had for years, I never took advantage of it. And after like two or three years, somebody was like, do you know about this, and I wasn’t in real estate time. And I said, No, I was like, I had no idea. So like, That is incredible. How do you? How do you look that up the homeowners exam, or that’s just a Chicago thing? I’m thinking, right, that’s not necessarily a nationwide thing. Erica Campos 32:40Here’s what I use. I use remind, remind you, I use remind and then you know, of course most will tell you, it’ll tell you right there, you know who the owner is. So I use remind quite a bit to figure out who the owners are, then sometimes remind will give you the contact information for who the owner is. You have to make sure that they’re not on Do Not Call list. But many you can mail all you want, right that’s, you know, you could do that. But then I checked like the deed as well, just to make sure. I’ve also found that I people have made mistakes, things have been filed under you know, a for instance, right now I’m working with the prospect, I’m hoping I’m able to list their condo. And I looked it up and I noticed that someone else’s name was on there. And so I you know, I asked him about it. And he says I have no clue that is Erica. D.J. Paris 33:35Oh my god, what else owns the property? So Erica Campos 33:37then I go to the title company, you know, Burnett title, who’s in Coldwell Banker, and I say, Hey, do me a favor, like just confirm, is this a mistake, we confirmed that it was a mistake. And then it was fixed a year later. But for a whole year it had somebody else’s name on there as like a deed in a deed. And so it’s so important that we look up our own properties, but also provide that value to your clients that’s going to tell them that you are ready to work for them that you’re serious and that you are an expert you know here I found this even if you don’t come with me, even if you decide maybe you want to listed with another agent that you’ve always worked with, but just know that I will go above and beyond and if maybe we can’t I can’t work for you. How about your refer business to me? D.J. Paris 34:23So here’s here’s what I’m hearing from from Eric from Erica just speaking directly to our audience and I hate to make it sound this simple, but I think probably Oh, I’m gonna say it’s simple but difficult. She basically outworks the competition meaning and I don’t mean necessarily more hours, although probably more hours that she puts in as well. But most importantly, she takes the professionalism of the business very, very seriously. She wants to really cover all of her bases. You’re very intentional about how your processes you have a process for open houses. You have a process I mean I want to I want to switch gears just for a moment because you went full steam into I need lots of designation process, and you knocked them out. And I want to mention this to everybody look, there’s a certain amount of marketing, that is benefit to, even if you don’t learn anything from the designations and you of course you will. But even if you didn’t, and it’s all a big, you know, just not that helpful, although it will be. But even if it wasn’t, it still looks really good. When you have all of these designations after now, nobody knows what they mean. And nobody knows, really, nobody cares. But what they do care about is that you’re dedicated to the craft, you’re dedicated to the industry, and you’re taking it seriously. And most people don’t have seven different designations, which I think you have or close to that. The only one I would recommend that I didn’t see on there, and I’m sure you’re gonna do it anyway. Because you’re you’re done all the others. Certified negotiation expert, I think is a good one. And I guess yeah, you’re not because of Erica Campos 36:03course. Yeah, that’s D.J. Paris 36:05Yeah, but but the point is, is this is a way to gain an edge, as in competition. And that’s not why Eric is doing it, she’s doing it, because it’ll better service our clients. That’s really the main reason to do it. But it’s a nice little side benefit to be like, Oh, by the way, you know, when you’re talking to other agents, they may, you know, she’s not going to say this, but they’re not going to have all of those initials after their names. So I absolutely, really applaud you, you’re probably the, probably the only guests we’ve had on with that many designations. And typically, when people go down that path, they can tend to get caught up in education, and then not production. And you’re doing both. And that’s what’s really impressive is you’re not like Well, I’m just going to sit in and do online classes all day. So I get designations, you’ve also closed six deals in you know, in your first six months, and, and even a deal already this year, which is, which is incredible. And you’re really just following the process, you’re doing all of the things that every single guest I’ve ever had on here says this is what you should do, and you’re actually doing it. So I am so excited to hear about your success. So let’s talk about so we talked about open houses, I want to also and we talked about after I what I call after care, which is just following up staying in touch, you’re calling these people or texting or emailing them every couple of weeks. You’re saying hey, just checking in, how’s everything going? You’re providing value to them? Let’s talk about social media. What are you doing on social to what what are you doing? How do you think about posting content? Are you doing mostly videos? Images? Both? Are you talking about yourself? Some? You know, some realtors are like, here’s me, here’s me at the gym this morning at 5am. Other others just do, hey, here’s this cool house I’m you know, doing an open house for or doing a showing at? What is the kind of content that you push out there? And how do you think about Erica Campos 38:02it, all of it. However, I need it. My goal for 2024 is to get better at being intentional with my social media. As far as you know, the content that I’m posting video is one that I am extremely afraid of. I don’t know why I’m a big public speaker. I’ve done it for a zillion years. But that camera hits and I’m like, like frozen, right? Like, or I feel like what do I say what? I think people want to see you naturally, whether you stutter, whether you mess up, or you know whether your hair is this way. I think people now I think that’s more acceptable. Because I never wanted to sit there and edit. You know, my videos, I just felt like why. So I have to get better at posting videos that are educational as far as in rates dropping, or, you know, program changes, or what I do on a day to day basis. That’s one thing I would like to show people is okay, this is what I do from the minute I wake up. This is sounds boring, but this is what is how I search MLS. This is how I organize, you know, my whole day of taking a client to two showings, you know, it can be boring, but that is something that I would like to show, you know, social media. Posting as well. I want to be a little more intentional as far as providing value more value. But I will say that what I have posted are pictures and of course of me studying when I was when I passed. And I have a lot of followers that email me or send me private messages asking me what advice can you give me for passing this exam? Right. So I had a little secret that one of my instructors gave us. It’s a guide that a lot of people don’t know is out there and it’s free. Every state has it. so that it basically walks you through, hey, this is how your test is going to be structured. And this is how many questions are going to be per topic? This how many you’re going to have? Where D.J. Paris 40:11do you find that, by the way, for anyone who might be studying, we can provide a link to that in the show notes when we publish the episode. But do you happen to know off the top of your head? Erica Campos 40:20I will say that I have gotten, I think over 20,000 views over it. And it’s been six, seven months. D.J. Paris 40:30Oh, you made a video about it? Yeah, well, Erica Campos 40:31there’s a video. There’s my video on my tic tock that’s there. But every it’s a handbook. And every state has its a candidate, Illinois candidate handbook. D.J. Paris 40:44We will we’ll link to the tic toc video for sure. I’ve never heard of that. So that’s amazing. Erica Campos 40:50Yep, on top of your real estate book, and you know, whatever else that right there is like the Bible of real estate to pass. So you know that that video got me a lot of comments and, and a lot of views, I think it’s 15 20,000 or more views, I think amazing, amazing. Well, so I post things, little things like that. I do post when I’ve done open houses, what what I’m doing, I definitely post when I am under contract, especially when I close my gifts that I take my clients, I always take pictures of my the attorney, the whole team that was involved in it. And I’ve gotten a lot of, you know, praises for Wow, you just started and you’re you’re on fire, I had closings back to back to back to back. And so you know, so just just sharing your wins. And even I have to get better at sharing some of my struggles too. You know, it’s not always easy. So 2024 I do plan on being more intentional with what I post? D.J. Paris 41:56Yeah, I think I think sharing the losses or the struggles is something that agents tend to be afraid to do, we don’t like to you know, nobody wants to post vulnerabilities that are, you know, challenging things that are hard. Of course we everyone’s going through hard things at all times. And I wish people were more more courageous to want to share that on social media because I’m I don’t know about you, but I’m tired of seeing all the wins. I love seeing the wins. But I know that life isn’t all wins. And so I think agents that are willing to be vulnerable which again takes courage and really not necessarily share oh gosh you know I’m going through a divorce or something. I mean, you’d want to create healthy boundaries to make sure you know you’re not giving information away that isn’t appropriate. But you know, if you’re having a bad day if you’re struggling if the deal falls through, you know, people want to want to hear about how you handle not you Erica but just I’m speaking to the audience. People love to hear about how people move through struggle because we all struggle and so I encourage everyone who who is only posting you know, here’s me lifting my max at the gym in the morning, show a time where maybe you didn’t have it and you couldn’t get to the gym that morning and you stayed in bed and you know and you ate bad food all morning and you know or whatever you did something that wasn’t perfect. And I think talking about imperfection is the most relatable thing on the planet. But you you talked about being afraid of video that is which you would never know that if you’re either watching our episode or listening because of course Erica is seemingly super comfortable in front of the camera super confident, very elegant and eloquent. But she is telling you something vulnerable it’s hard for her to get in front and film video so I would recommend we have Kim Rydberg is one is our video expert for our channel here for keeping it real. Kim Rydberg literally all she teaches people is how to do great video how to get comfortable. So a little shout out to Kim Rydberg we’ll have a link to her stuff as well, because we’re the biggest Kim fan. She’s out in New York. And she’s the queen of that she comes from the media background and knows how to knows how to do video. So she is she is a great, great guide for you. So definitely check her out. But yes, let’s let I want to finish up with challenges. So what is hard for you right now and I don’t mean, necessarily in your personal life, although you could share that if you want to. But I’m mostly interested in your professional life where you’re we heard about all these successes. Where’s the struggle right now? What are you What is hard for you right now? Well, Erica Campos 44:29what is hard for me right now, I will say being a new agent, it’s not having a ton of experience like not having, you know, sold or closed on 2040 5060 deals, you know, like some like some agents have. And with each deal, each transaction I learned something new, whether it’s something that I helped with or something I might have already known or a mistake. So I always say we learned from our stakes, right? So you. So you take that along, I’m very hard on myself when it comes to making mistakes. I am a perfectionist. And so I always want to make sure that I that I have the information that I know what I’m speaking about. But when I do make a mistake, or when there’s something that I don’t know, I’m not afraid to say, or apologize, you know, I’m sorry, I didn’t know that. But going forward, that always stays in my head, like, I will never make that mistake ever again. An example I’ll give you is, I also work with investors, my current clients that I’m working with, they’re in the pipeline right now. They’re, they’re newer investors. And so for one of them, she wanted to buy a multi unit property. So we went to go see one. And it was it was a very unique property very nice. It was like four townhouses together in one building. And I remember the realtor saying to us, well, I can only show you too have those units, because the tenants didn’t allow us to go into the other two units, even though we gave them 48 hour notice. All right. So my client fell in love with it. And they said, all those other two units are practically the same. So we went with that day of the inspection, we’re finally able to get into those two units turns out, yes, it turns out that, first off those two units look nothing like the other two units. And there was water damage from both, you know, ceilings, there’s roof damage, right? So inspector starts doing his thing. And he’s like, what, I would think twice about this. And I said, you know, yes, and learning that going forward with her. And I, me and my client, we agreed, we’re not going to be placing any offers, until we get to see all the units available, because we’re not going to this again. And I don’t want to put my client in a situation where she’s consistently paying for inspections, and then right for mistake like that, right. So it’s something I learned along the way, and I take bits and pieces of what I’ve learned in experiences throughout, and I, you know, just gets better, it’s just getting better and better. So, D.J. Paris 47:08well, I love that, you know, I think really what I’m hearing is embrace, as uncomfortable as it is embrace mistakes and embrace imperfection. Because it is, as you said, it is the effect, it’s the only way we actually learn, believe it or not. So we don’t we don’t learn when the stove is cold, and we touch it, we learn when the stove is hot, and we touch it. And hopefully, we only have to learn that once. Erica Campos 47:30We have to do as a realtor, even those who are very well seasoned, they still don’t know everything, they still learn something with a last change so much. So that’s why I’m so passionate about education and staying up to date with these laws, especially with Chicago, and then the suburbs, all these little suburbs and, and Chicago has their own laws, you know, regulations, the City, Illinois does as well. And you got to make sure you understand the contracts between Chicago and Illinois, which one goes with what, there’s just so much. I’ve also made sure I’m bilingual. So that is also something that sets me apart, I want to say 90% of my clientele are you know, Latinos, and I want to say, maybe, like 80% are Spanish speaking. So I made sure that the team I built and when I say team, I mean vendors, all were Spanish speaking, right, because as a loan officer, you need to be able to do your job, I can’t do mine and yours together, it’s just impossible. And it’s not my expertise. Same thing with inspectors. Same thing with the attorneys. So I’m always looking for good vendors that can provide that service to my clients. And, and also my husband, he is a huge support. He’s a electrical city inspector, very knowledgeable. And so whenever I run into a situation, you know, I FaceTime him, like, why does this look like this? You know, or what is this? And he’s like, there has to be certain apps. I mean, he’s so much help and so much support, and I’m so grateful that I have someone, you know, that can support me that way. And on top of that, I know you mentioned building like bent love vendor list in one of your podcast episodes. And that’s so important because he knows the trade. He has a lot of friends in different trades, right? So he’s an electrical guy as a plumber. He has a friend who also has his own electrical company. He has a tile guy, a flooring guy. So I’m always able to refer, you know them to my clients, which is which is good. But I’m also very tough on very particular on who gets to be on my vendor list. You should be D.J. Paris 49:46exactly, yeah, well, you shouldn’t be because you they’re your reputation. So if you send somebody so yeah, so let’s, you know, it’s really a great lesson to make sure our vendors are doing good job. And what I recommend is once when you refer not you, Eric, of course, just as general advice to our listeners, when you do refer an agent to, or sorry, a client to a particular vendor, what I would say is, hey, I’m referring you to so and so they’re amazing. If for some reason you don’t have a good experience with them, or if they don’t get back to you, or something happens, where you’re not happy with it, please call me immediately. I have other people, you know, and there’s nothing wrong with saying that. And I think that really sets it up so that because they might feel like well, I don’t want want to tell Erica, the person was no good because she, she’s really loved them. And I always like to set it up. So it allows for somebody to say, you know, I didn’t really have a good experience, or they didn’t get back to me in three days or whatever. So anyway, I think I was Erica Campos 50:46in the follow up, because a lot of times, they don’t want to tell you, right? And for me, I need to know, because it’s my reputation, like you said, and I have to also let them know, the courtesy like, hey, just FYI, this is what my client said, and you know, is that what happened? Or can you explain the situation. So that way, they also have the opportunity to fix the issue or whatever that time was unsatisfied for, or with. But I think having a good list of your vendors experienced as well, that makes a world of difference, especially the lender and the attorney. Well, this D.J. Paris 51:22is a perfect place to wrap up the episode, there’s been so much value you’ve provided Erica, I really can’t thank you enough for not only being a listener of ours while you were building your business, and still continue to be a listener as you’re building your business. I really thank you as just a podcast host for our listeners. And I also want to thank all of our listeners for paying attention and listening to this episode. Being a supporter of our show, it means a lot to me. And if you are somebody that’s like, I’d like to be on the show someday Erica had that dream. And here she is. And it’s funny, because I didn’t know that. And I was asking Erica, just when she came on, I go did we find you? Or did you find us because I don’t really do too much with the casting. And and then she said, Oh, no, no, I know about you. But But the idea is that you can also be on the show overtime. And Erica is somebody that you’re going to want to watch. She’s going to be Rookie of the Year this year, she is already crushing it. She’s taking this job extremely seriously. And for anyone who’s a little bit sad or depressed because of the condition of the market. Yeah, a lot of people are that’s okay. But you if you surround yourself with content from people who are just pushing through and doing the work, Erica doesn’t know that this is a hard market because it’s the only market she’s known. So to her. This is just what she’s doing. So if you’re a little bummed out, because things are harder now. Yes, I get it. I’m with you. We have 800 agents here. They’re they’re depressed to everyone’s dealing with this. But if you can connect yourself with accounts like Eric has, who’s consistently just pushing forward, it’s easier to be motivated to continue to do the same. So please, everybody follow her on the various social channels, Instagram, Facebook and Tik Tok. You can find her Eric I’m sorry realtor dot Erica composts and then LinkedIn of course just look for her name. We will have links to all this in the show notes. And if anyone out there is needs a realtor in Chicago, maybe you have a client moving, perhaps they’re Spanish speaking and they need someone to work with Erica would love the opportunity to connect with agents from all over the country. And by the way, Chicago people don’t when they retire, a lot of times they move they move somewhere warmer. So Eric has got people that at some point she’s going to need to push out and although I Erica might just get licensed in every state could knowing how seriously she takes the business but no, of course she’s gonna refer business out. So if you want to connect with her, What’s the best way Erica that an agent or maybe even a client can reach out to you? Erica Campos 53:51You know, my social media platforms, they can reach out to me there. They can also reach out to me directly 630-291-5971 or they can email me at Erica dot gambles at C B which is C as in Charlie biz and boy CB realty.com D.J. Paris 54:12link to those in the show notes as well stay in touch with Erica she’s got amazing energy, she takes the job seriously. And maybe, I mean, I’m gonna follow her because I need to be motivated sometimes too. And her energy is not only infectious, but she’s just one of those rising star stars that we can all learn from even if we’re 20 plus years in the business because she is really doing it. Erica, thank you so much for being the newest realtor to ever be be on our show. One of the first agents of the year to be on our show as well. And also congratulations on doing a deal already this year in your first five days. That is incredible. Please check out Erica follow her all over social media on behalf of the audience. Erica, thank you for reaching out to us. Thank you for being part of our show. Also. Thanks, Eric. On behalf of Eric and I think You the audience, thanks for gosh, I think we had, this was our sixth or seventh year, I don’t know six years maybe of doing the show. We have 500 plus 520 episodes, I think. So thank you for keeping helping keeping our show going, please tell a friend, please tell everybody who you know, especially new agents, they need to hear somebody having success. And Erica is doing that. And it’s not just falling in her lap. She’s literally making all of this happen herself. So send this episode to another agent who’s maybe starting out or one who’s just struggling right now and most agents are struggling. So this is a great opportunity to tell other friends about the show. We appreciate you for that. And also please support our sponsors. We love our sponsors. They are the ones that paying the bills for us. So thank you to our sponsors, please check out their products and services so that they continue to advertise with us. All right, Erica, thank you so much. We will see everybody on the next episode. Erica Campos 55:52Thank you have a good one.
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Jan 19, 2024 • 38min

What’s Going On With Real Estate Commissions? • Unpopular Real Estate Opinions • Chris Linsell

Welcome to our monthly feature Unpopular Real Estate Opinions with Chris Linsell. In this episode, Chris discusses his predictions for 2024 and what will real estate market look like. Chris also talks about what will happen with the buyer-side commission. Next, Chris and DJ discuss why this is a great time for buyers to enter the market. Chris also shares some tricks on how to unlock inventory in your market. Last, Chris discusses 2 things that will differentiate you from other agents and bring you success this year. Please check Chris’ profile on LinkedIn. If you’d prefer to watch this interview, click here to view on YouTube! This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00Today we have one of the most sought after journalists and speakers to talk about his predictions for the real estate market and 2024 crystallin. Sal is our guest. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads in interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solution so that you can easily generate more business. Their agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod and now on to our show Welcome to keeping it real the largest podcast made by real estate agents and for real estate agents. My name is DJ Paris. I am your guide and host through the show and today is our newest monthly series called unpopular real estate opinions with Chris Lynn sell. Now Chris Liddell is a real estate technology analyst and director of content at large. He specializes in new solutions to old questions, constantly exploring the cutting edge of technology in the real estate space. Chris also has many years of experience as a licensed Realtor in the state of Michigan and has worked as a marketer, a digital strategist and a trainer for major national brands like Berkshire Hathaway HomeServices of Michigan, and Coldwell Banker Schmidt Realtors throughout his real estate career, Chris has been part of hundreds of transactions ranging from modest rural starter homes to multimillion dollar waterside compounds, and accomplished musician, actor and speaker Chris has engaged with audiences sizes ranging from 30 to 3000. Most recently, Chris was a featured speaker at the National Association of Realtors Conference this past fall, and he’s probably done other engagements even since we are CEU. Oh, for all things, Chris, please visit his website, Chris Lynn cell.com. Also he posts a lot on LinkedIn and Twitter. We will have links to Chris’s social media profiles. You can follow him there, Chris, welcome to the show. Once again, DJ, Chris Linsell 3:03glad to be back. Thanks for having me. Happy New Year 2024. Here we are. Happy D.J. Paris 3:08New Year. And I would also just really quickly like to say thank you to our audience, I got a very nice holiday gift. I try not to bog myself down in the metrics of of our show. However, we did have our very biggest month ever, which I didn’t even know I don’t ever look at December numbers because they were always the lowest of the year. But my marketing person shared our statistics just the other day with me for December. I was like don’t show me and he goes no, you want to see these. And they were actually up. So thanks in part to Chris Chris has actually been part of our show for years. And we have a new feature for him now, which is very exciting, called unpopular real estate opinions. So we this is our second episode in this series. We’ll be doing this monthly. Chris, let’s let’s jump right into it. What’s what’s unpopular right now in your mind? Chris Linsell 3:59Oh, man, well, DJ again, thanks for having me back. I love that every every time we get together now I get to bring some of the topics that I talked about with people on social and in person. And I’m just kind of earmarking all the ones that people yell at me the most about so that I can share them with you. Because just because people don’t like it doesn’t mean it ain’t true. So I’ve got a few unpopular opinions that maybe we should chat about. The first is and, you know, take this with a grain of salt here. But the first is 2024 is going to be a terrible year for real estate until it’s not. And I know that sounds like a really weird way of saying it. But basically what I’m trying to get at here is that the beginning of 2024 is going to be challenging. We’ve got a lot of people who are proud masticating that 2020 For the new year, it’s going to be a brand new leaf. I don’t think so man, I think that the first half of 2024 is still going to be very challenging for a number of reasons. But the second half of 2024 is likely to be one of the busiest times in real estate that we’ve seen in a long time, a certain certainly compared to the first half of the year. So for agents who are looking to do some forecasting for themselves on this year, I wouldn’t be forecasting pretty lean until about June and then get your roller skates on, because that’s the only way you’re going to be able to get get to and from fast enough to serve us all the clients that you’re going to have. D.J. Paris 5:44Yeah, and I think I think you’re right. So it really will be sort of this diametrically opposed in your mind, sort of halves of the year. So we’ll have the half nots, maybe in the, in the first half of the year due to, you know, market construction, we’ve got high interest rates, we have low inventory, we just have less activity quite Chris Linsell 6:06Yeah. And you know, here’s the reason why this, this tends to be kind of a flashpoint issue for for folks, is ultimately some of the reasons why I think 2020 for the second half is going to accelerate, and not necessarily for the better of our clients, honestly, is, we have in 2023 experienced this incredible constriction of the market just in general. I mean, it was just it was a hard time to buy and sell a home in the United States. And I’ll even say, hard time to sell a home, even though homes are fetching record prices, it’s just a difficult time to sell because the markets feel so uncertain at the moment, and that’s making sellers nervous. We’ve just, we experienced some record constriction, in 2023. And 2024 is going to be the year where all of the pent up demand that occurred through 2023. And frankly, still some leftover pent up demand in COVID. That’s going to kind of break loose. And that’s going to be really exciting and interesting. But the reason why this is kind of an unpopular conversation topic is I don’t think this is necessarily to the benefit of our clients. Because we’re going to go from having quiet, challenging markets to extraordinarily hot and competitive markets, we’re going to see whiplash amongst our buyers very, very quickly. Sellers with unrealistic timelines. And then you’re going to layer in on top of all of that these lawsuits faced by NAR that are going to create a whole new level of uncertainty around commissions, which is not something that was a part of the conversation from COVID through 2023, I guess the second half of 2023. But it’s going to be a busy year in real estate. Real estate professionals need to keep their head on straight if they actually want to translate that busyness into benefit for their clients. Do D.J. Paris 8:19you believe that? That in the upcoming let’s say 24 Next 24 months, that there will be any reform to buyer side commissions? Right? Where are they going to have to come to the table with with cash? Is it going to be built into their mortgage? If they have one? Or is it still going to be all technically sourced by the seller and just maybe more transparently split? Chris Linsell 8:49Great question. Here’s a couple of things that I am confident it will not be. I’m confident it will not be built into a mortgage. The reason behind that is 99%, maybe 98 and a half percent of mortgages in the United States have, excuse me particular stipulations that regulate the only real property can be used as this this tool can only be used to finance real property. So though there are certain percentage level exceptions to that, that conveniently get applied by the banks and not by outside sources like you can you can actually roll in your closing costs and some loans into the mortgageable amount. Banks are happy to charge you interest on that stuff. Sure. But the other fees and costs associated with real estate, I think will be a very challenging hill to climb as far as rolling them into mortgages. to your specific question about whether or not I think we’ll see any reform. The answer is yes, but I think the reform will occur On our on the level of professional bodies, I don’t see the United States as a governmental body passing any kind of mortgage reform in the next 24 months. That is maybe a commentary on the state of politics in the United States, but just generally speaking, that seems like a no win issue. Because you have particular interests on the part of consumers that happen to also kind of come up at odds with the interests of one of the largest professional advocacy groups in the entire country, almost the world in an AR. So I don’t think there’ll be any kind of movement from a from a legal perspective there, but I do think NAR will likely in install some new internal professional regulations, but they are just going to be tweaks to the initial to the existing law regs, which basically says you can offer optionally to pay a buyer’s agent, it is not an assumed requirement, like like it is now basically, which, which is what got NAR in trouble before, it’s going to become optional, you can choose whether or not you want to offer a buyer side. And that just will become more explicit. What does that actually change? Pretty damn close to nothing. Frankly, I think we are going to and again, on popularly I understand this is going to be to the detriment of our consumers and to the detriment of us professionally, because it’s just going to extend the quagmire through which we have to wade through on this issue. 2024 is going to be a year where we have to explain to every single client, why that lawsuit happened, what the results were and what it means to them. And the real kind of sticky wicket clients are going to be insisting that things change, even though they don’t even know what they want them to change to other than they just want to pay less. So this is going to be a year where we should start rehearsing that conversation. Because again, first half of the year, it’s going to be pretty quiet the second half of the year, there’s going to be an incredible amount of activity. So you’re going to be having this conversation on a regular basis with people. So D.J. Paris 12:31if if we do assume that the second half of the year quarters three and four are going to be more active, more buyers, certainly as rates decline, which we hope happens and seems to be what the economists are predicting. Would you recommend as an agent today to really encourage the both sides buyer and seller or or just one or neither? To participate in the market before it gets flooded with competition? Chris Linsell 13:05Oh, big time 100% In fact, the real, like the purchasing power of dollars is going to be I’m sorry, let me let me rephrase that the purchasing power of buyers is going to be measurably higher in the first half of the year. And the reason behind this is you know, Lawrence Yun from from NAR Chief Economist from NAR has has publicly predicted that he expects to see interest rates, hold steady for the first, you know, quarter or third of the year and then start to trickle down that start that when we see mortgage rates trickle down, I am willing to bet I’m willing to bet the backyard on the fact that when we see four weeks in a row of trickled down mortgage rates, we’re going to see an increase out of out of that a disproportionately large increase in buyer activity. So the reduction in mortgage rates are going to be offset by this buyer activity. And it’s going to make it harder and more expensive at the end of the day to buy a house. Because even though that rate is going to go down, the competition is going to go up by a disproportionate percentage. So if you have clients who are waiting on the sidelines right now saying, Well, I’m not I’m ready to buy a house, but I’m not going to buy it until I have a mortgage rate that you know starts with 6.2. These are people who the banks are just salivating over because yeah, they might get a 6.2% mortgage rate, but the purchase price on their home isn’t going to be $410,000 Are whatever the median prices right now, it’s going to be $460,000, they’re gonna make more money, the banks will make more money at lower rates, if we see that trickle that slow trickle down. 2024 is going to be a challenging year to get the timing right. And whenever I say, whenever I’m talking to people about how to effectively service their real estate clients, when it comes to market timing, I always tell them, if you have a client who thinks that they’re going to time the market, this is somebody that you should refer, because this is somebody who will waste your time. And when it is actually time when they actually feel like they’re activated, they will never be satisfied, because the window for their success is non existent, despite what they actually say. D.J. Paris 15:54Yeah, it’s a very strong point. Yes. And that that being said, as an agent today, what would be I think, really beneficial is that Realtors start proactively contacting clients and having these conversations and having this explanation of, here’s why it might make sense to list today or to get into the buyer side. You know, in talking about their creative financing solutions, I know, we wanted to get into some some solutions to help help buyers a little bit more when it demonstrates are high, but also just having the conversation of it’s very similar to having the the buy low sell high conversation, when when you know, we’re talking about securities and financial advisors, you know, if they’re, if they’re worth their salt, they, you know, once a stock is up significantly is not the time to purchase traditionally. So but but psychologically, it feels like the time to buy because things are looking good in the stock market. So we know that logically, but emotionally, that’s sort of the hurdle people have to get over. And I think the emotional hurdle gets extinguished or gets cleared very easily with logic, but I think it has information has to be communicated. And that’s not necessarily the message that I’m seeing a lot on in the media. Right now, I’m seeing a lot of talk about mortgage rates, I’m not seeing a lot of talk about whether it’s actually a good time to purchase and what the logic behind that is, or to sell. And I think this is where a realtor can really earn their stripes by reaching out to their clients and saying, Hey, here’s what really is not being talked about. And if you have data to back it up even better to say, you know, let’s go back a couple of years when rates were below 4%. And let’s take a look at what the average prices of homes, you might be looking at purchasing, let’s see what they closed for. Let’s see what they listed for and let’s see what they closed for. And let’s remember what the what those times were, if you were an agent back then if not, the data is there, you can go back and look. And you will you will, you know we can all shutter from from a little bit of those times about how difficult it was to just do much of anything, if you’re on the buy side Chris Linsell 18:09100%. In fact, any agents I’m gonna give, I’m gonna give anybody who’s listening, if you’re feeling motivated by DJs, golden words of wisdom, which you all feeling motivated by her. If you are if you just made a mental notes that you need to start talking to your clients about opportunities relative to kind of the expected timing in this market. I’m gonna give you some ammunition here. And this is actually, again, I’m gonna I’m gonna use an unpopular opinion here. Everyone who’s listening to this, take it steal this put this in your quiver, as a provocative topic to get a conversation started. Real Estate and 2024 is not going to have an inventory problem. It’s got to have a mortgage problem. And what I mean by that is, yeah, it’s true that we don’t have enough enough inventory to service the needs of the buyers. But the root of the inventory problem is mortgage rates. And we were talking earlier, remind me what you said, what percentage of homeowners in the United States currently have a mortgage rate less than 5% 85% 85? I mean, that’s insane. 85 out of every 100 homeowners have a mortgage rate of less than 5%. And I would venture to guess I don’t have the numbers in front of me. Excuse me, but I would venture to guess there’s a sizable percentage of people with a mortgage rate of less than 4% right now. And so, this is a choke point in the inventory cycle. That is going to create havoc for for inventory issues. And again, it is this is a mortgage problem. If you We are, if you want to take DJs advice and start having these conversations open with that line, we don’t have an inventory, we have problem, we have a mortgage problem. And then you can, you can stretch out DJs suggestions around the sorts of things that you should do to facilitate that conversation. Take it a step further, we have data from just, I mean, from the last year and a half of what, what the price of homes were when that when they closed at certain mortgage rates, and we had we had a mortgage rate ascent. I mean, in the last two years, we had a section a couple of months, where mortgage rates were between two and a half and 3%. And a couple of months between the three and three and a half, and so on and so on and so on, you can look back to each of those sections and look at the median prices of homes that are closing in your market. And then you can use those those prices and adjust for inflation. And you can say, okay, here in today’s dollars, here’s where these homes were closing. If that then you have data, you are armed with data to go to your consumers and say, Listen, this is what we can expect if mortgage rates hit this amount. This is where the median price is going to be. And you’re going to have an incredible amount of competition here is this where you want to be as a buyer, what’s the perfect window for you? What is what is the what is going to serve you best. And if you are servicing seller clients, you can tell folks right now like where is based on based on what we expect this trajectory of this market to be what’s going to be the price is going to get you to your goals, because ultimately right now, servicing sellers is not about selling their house, it is that that is a relative conclusion based on the construction of inventory. Servicing sellers is all about finding them their next place. If you can unlock that key, if you essentially treat your sellers as buyers, because that’s what they are right now. Then you you unlock more inventory for the market. So take that advice. Use that line, we don’t have an inventory problem, we have a mortgage problem, that is something that we need to solve and start talking through strategy, you’re gonna get more people leaning forward into your conversations than sitting back and being passive. D.J. Paris 22:34I also think too, I talked to a lot of top luxury agents who get these massive listings for let’s say, you know, 5 million and above these just incredibly high net worth individuals who are playing at this, you know, top 1% level of income and, and, and, and just wealth. What’s interesting, and again, I’m as not as a nonpracticing agent, I didn’t know this until I told somebody told me years ago, but that when you sell a, you know, X, you know, million dollar home. One of the challenges is, is actually finding the buyer, actually listing it on the MLS is is oftentimes not that not as successful as actually reaching out to people who can afford those kinds of homes directly and saying, Hey, I’ve got this new listing, reaching out to agents who have worked in those same price points and saying, what buyers do you know, I’ve got this listing, you need to come see it. And I’m almost wondering if we’ll start to see a shift for even on the non luxury side, listing agents starting to reach out to homeowners who do not have their listing on the market and saying, I’m in the process of selling so and so’s home, they need a new place. And you know, it’s kind of similar to what real estate investors have done for years, where they just send postcards to these multifamily homes going, Hey, if you’re the owner, I’d like to buy your property. And they just kind of hope that somebody reaches back on I’m curious, we’ll start to see more of that this year. Chris Linsell 24:06Yeah, I am, too. I mean, it’s like, in again, in some of the weirdest ways it feels like 2024 is going to be a cycle of a lot of the things that we don’t do anymore, that maybe we’re gonna start doing again, and will it actually be effective? will we actually be able to test the effectiveness of these strategies? I mean, ultimately, what it really comes down to is there’s always going to be changes in every market, including real estate, you know, we’re a cyclical business. If if, if we never cycled, we would have a fundamentally unhealthy market that was based, you know, that is propped up on artificial things. We should cycle every market cycles. Ultimately, though, what is going to separate the real performers from the pretenders out Yeah, as real estate professionals are the ones who can anticipate the cycles and get ahead of, you know, kind of run to where the ball is going to be, instead of just always chasing after the ball. D.J. Paris 25:13Yeah, and I think this, we were talking about this offline about really figuring out since going back to mortgages being or the housing market having a mortgage problem this year, really thinking about creative ways to appease or solve for that. And there are there are creative solutions, there’s all sorts of, you know, solutions. And this would be, I think, a great time to really reach out to those top loan officers in your local market, and say, Hey, let’s let’s brainstorm here, you know, what, what ammo, can I come with? To convince a seller that it’s a good time to list? And how can we appeal most successfully to buyers? And does the seller help in that, and we know that, you know, to one buyer downs, for example, are are a pretty common alternative right now to, you know, incentivize buyers to get off the sidelines. Any what other suggestions do you have for agents who are just sort of unclear about what to do right now? Chris Linsell 26:13Well, I mean, ultimately, the most successful agents, especially when we’re trying to solve financing problems, the most successful agents are the ones who are going to do two things better than their competitors. The first is, they are going to leverage the best connections in their market, to professionals who do things that they cannot do. So like there is a limited amount it’s not, it’s not zero. But there’s a limited amount of value that you can provide to your clients, when they have mortgage specific questions. You can definitely provide a 30,000 foot view maybe even a 10,000 foot view of of the options of the strategy and the way to apply those different options. But at the end of the day, your advice can only extend so far, because you don’t have the ability to exercise and actually put into action, some of those financial instruments that will get your clients across the finish line. So there’s a I think 2024 is going to be a year, where your connections to really savvy and thoughtful mortgage brokers of all stripes, ones that conduct FHA and rd loans, ones that specialize in jumbo or luxury loans, ones that optimize for speed, I guarantee you, there will be somebody in your 2024 real estate world who’s going to need a mortgage in eight days. And it’s just there’s going to be a client, we’re just we’re just going to see that kind of volatility in the market. If you’ve got a mortgage person who can optimize for speed, you are going to be a winner. So these are these are the like kind of the base level. But there’s this whole other element too, especially for folks who are not going to necessarily be perfectly serviced by the mortgage industry, primarily because the interest rates are not where they need to be. If you have financial advisors who can generate ideas on how to use existing wealth, how to create loans from protect, perhaps existing assets, if you have financial managers who can, you know, if you are somebody who is fortunate enough to have like retirement savings or investment accounts that you don’t have to liquidate, but you can borrow against this is something I’m seeing begin to rise in the mortgage space, or in replacement of mortgages as people borrowing against investment accounts. Because the loans are processed differently, the interest rates are different. And it still frees people up to keep that money invested. They’re just borrowing against that money. The agents if you if you are struggling with answering some of these questions, get connected with the people in your market who answer these questions in other contexts, because these are going to be your best friends for generating transactions because ultimately, unless you’ve got a mortgage license and work for a bank, there’s only so much advice that you can give so connect with the people who actually can actualize that advice. D.J. Paris 29:39So we’re talking about accountants, we’re talking about financial advisors, CPAs financial planners, also estate planning attorneys really talking about this would be a great time to reach out to some of these professionals and say, hey, I want to give my clients the best possible opportunities this year for You know, moving and you know, we need to explore, I would love to explore some any any, any creative ideas you have based on different levels of wealth or net worth. There’s all sorts of solutions more, of course to Chris Linsell 30:13yeah, let me give you one other kind of alternative. A lot of people don’t think of this. But if you have clients who are looking to buy in HOA dominated buildings or neighborhoods or coops, I can tell you from personal experience, because I’m on the HOA of my neighborhood. That D.J. Paris 30:36is that is a thankless job, Chris, we appreciate on behalf of your association. We appreciate you guys Chris Linsell 30:43keep the roads plowed. And I’m not driving the plow, so I’ll help write the checks. D.J. Paris 30:48Sorry, I just had to I do appreciate you because I know nobody else does. Chris Linsell 30:52Well, honestly, I did. That means a lot coming from you. Thank you. No, but this is an under utilized resource. But most HOAs that were formed after 2008 require new residents to include in there to include in their initiation into the neighborhood, their financing information. And though there are different, you know, effort, every HOA has their own rules, most HOAs require the specific information around the details of individual residents to remain confidential. But there is nothing in most bylaws that say that HOA reps can’t talk about these things in aggregate. So for instance, if you’re looking to get into a neighborhood, like if you’ve got a client who’s looking to get into a neighborhood, and you’re struggling with how to solve the financing problem, go to the HOA board and say, Listen, we’re trying to solve the financing here, we want to make an offer we want to live here. How have other people paid to get in here totally. And there, they can tell you, in fact, most of them, they have a vested interest in you buying in there because they want to fill their slots, they want to they want to make sure that the HOA is solvent. So they can say well, 50% of people bought with cash 50% up to 30% of people bought with a with a conventional mortgage 20% of people bought with maybe maybe with a loan from from a stock portfolio. 5% of people were land contract, you know, whatever it is, I don’t know, I don’t I don’t know the specifics. But go to these HOAs, they have all this information, they can tell you this is especially valuable in major urban centers where you have buildings that have hundreds of units. I mean, they can tell you like, in the last 10 years, the percentage of people that bought in cash were x, I mean, it is that information is available, they want you to have it because they want you to buy in there. So they’re not going to tell you that the guy in two J, you know, bought in cash, but they can tell you X percentage of transactions that occurred in the last 10 years have been in cash or have been in traditional mortgages. So there are there are means to to get this information, you just have to figure out who is actualizing that information and go right to the source. I D.J. Paris 33:32love that. Well, I think that’s a great place to wrap up. So for those of us that have HOA opportunities, reach out to the HOA and say, Hey, we’re we would love to know what creative solutions people have used to to, you know, secure their, their their transaction. You know, how have people done this? Are there any lenders that you’ve seen time and time again come through the HOA that people seem to be satisfied with and maybe a unique way, the This happened in my own building, when when we were buying there was one lender who just seem to get things done in a really super creative way that other lenders couldn’t and talk. It happened among a lot of the people who were buying, we were all chatting with each other, which was very unusual. But we were all talking about it because we were all experiencing this one issue and somebody says oh, I’ve got the person. And we all kind of went to that person. And there’s you know, that person got a lot of business, but it was because they had a creative solution. So yeah, I think that’s a wonderful idea. Well, Chris, I think this is a great place to sort of wrap up for today. I know we could keep talking and I know there’s a lot more I certainly want to talk about. And I know this is near and dear to your heart in our next conversation about sort of vulnerability with with data, cyber attacks stuff. We know MLS is of uncompromised, and we know that that also the you know the real estate industry at least The National Association of Realtors and everything underneath it has struggled to keep up with with tech. And so we know there’s a lot of vulnerability there that we should probably talk about and how agents can sort of prepare for some, you know, some of that disruption because it enters that already it has already happened. But yeah, we will we will keep that for our next conversation along with anything else by the way. It please follow Chris on LinkedIn and anywhere else that he is posting on social we will have links because he posts a lot of these unpopular opinions. And if you disagree, and you have a differing viewpoint, please let Chris know and we will bring that up on our show. So I will be monitoring this stuff as well. So please follow Chris crystallin cell li n s e LL, again, links to his social will be in our our show notes. And please follow him on his website. crystallin sell.com. He is a sought after speaker he travels all over the country all year round speaking at conferences, all specifically real estate related and he is the guy to to talk about when it comes to predictions. He is tapped every year, for the last many years for National Association of REALTORS to talk about predictions. This is the guy so please reach out to him. He loves to speak to your association, maybe even your brokerage crystallin cell.com is where you can find and reach out him directly. Again, also follow him on social Chris, great to see you again. And we will we’ll be doing this every month this year. So see everybody on the next episode. A thank you to all of our listeners I wanted to I can’t remember if I said this at the beginning of the episode or if I said this just to Chris. But we had our biggest month ever in December sorry if this is I said this twice. But that was incredible to us. So thank you to everyone who has been following us and supporting us. Thank you to our sponsors. Thank you to Chris, who selflessly comes on here every single month, and of course to the audience who continues to tell a friend about our show. All right, I will see everybody on the next episode. Thanks, Chris. Thanks, Chris Linsell 37:02guys. Talk to you soon.
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Jan 10, 2024 • 21min

How To Not Be “Cringey” On Video • Video Boot Camp for Real Estate Professionals • Kim Rittberg

Want to sell more homes through video but feeling self-conscious? Award-winning video marketer and coach Kim Rittberg who helps agents across the country raise their revenue through social media has 5 tips for you to make video that connects and isn’t cringey! If you’d prefer to watch this interview, click here to view on YouTube! Connect with Kim Rittberg on Instagram. Kim’s Video Boot Camp: Apply now for her winter coaching group. Grab her free download – Sell More Homes With Better Quality Videos. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00On today’s episode, video expert Kim Rydberg is going to speak specifically about how to make engaging content that isn’t, well cringe worthy. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solution so that you can easily generate more business. There agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business. Again, visit real geeks.com forward slash keeping it real pod. And now on to our show. Kim Rittberg 1:34My Awesome, real listeners. This is Kim Rickard. I am a video marketing expert and I love joining you on keeping it real. I have made so many amazing agent friends from across the country worked with so many of you to help you get more clients, sell more houses, buy more houses. Anyway, I’m really happy to be here with you as if you haven’t heard from me before. And my voice is new to you. I was in TV news for 10 years, I launched the video unit for Us Weekly magazine. So I spent 15 years making really strong content, understanding how to tell a great story and getting people ready for video, getting them ready for TV, everyone from congresspeople, to CEO to regular people. And now I use all that to you, as an agent, get clients have more people that want to work with you grow your revenue. And I do one on one work and group courses, especially my video bootcamp is my signature course, especially for real estate agents. It’s really fun. And you probably have probably heard many of my clients actually on this very show. Over the past six months, I’ve had many of my clients on the show talking about how they’ve made it into the top 1% through video and through podcasts. So all of this means and if you’re watching me on video, there’s some trophies behind me. I have won many awards for my videos. I don’t say that to brag, but I say it too. I have so much passion for content. And I absolutely love teaching agents how to leverage your phone and your messaging to actually bring in more clients. It happens every single day. And I’m going to show you how to do it. Today we are talking about what are we talking about today? How to not be cringy on video. And the reason why I’m calling this episode that is because so many of my clients have this thought in their head, what am I going to make that’s going to be not cringy but actually grow my revenue, bring people in, make them like me, make them trust me, have them work with me. So I really want to say from the very beginning, so many people feel cringy they think that they’re on video, and we’re like, Does anyone care? Why am I doing this? Should I be making this video. So it’s very important to step back before you even really make any videos really thinking about your strategy. So who is your audience? And what makes you different? If so many agents were like, I’m a real estate agent based in like, I’m a real estate agent based in Las Vegas. I’m like, that’s not really what you are, you have probably an area you cover. Maybe you do rentals, maybe you do a certain price point, maybe your audience is I have one one of my clients focuses on people who are downsizing. So even if you have a wider band than that, you probably have an area you serve more than others. So anyway, first you’re gonna think about who am I talking to you more often? What areas am I covering, and then you’re gonna talk about your strategy, meaning what you’re gonna make. So, as you come up with content, you’re trying to bring people in through the front door or the side door or the back door not to be too funny. But truly, you want to bring people in to your content to get to know you to expand your sphere of influence, right? In real estate is all about how many people you know how many people you’re talking to how many, how many new connections you can be making and how you can bring them into you until they’re working with you. So video and social media is all a part of that. Your newsletter marketing is a part of that your videos are a part of that. If you’re a guest on podcasts as a part of that every single thing is elevating you and people’s minds over the person next door over the other agent over their over their friend’s cousin who’s maybe sold some houses you want them to choose you so At Number one, how not to be cringy. When you’re looking at your strategy, figure out what you like. What I mean by that is, you’re a consumer of media. So figure out when you watch videos, what do you like? What makes your skin crawl? And what are you like, Ooh, I like what that person’s doing. I’m gonna give you an example. My client, Debbie DiMaggio. Fantastic. She is top 1% Asian in California. She really did not like talking to camera. So I talked to camera, I’m comfortable with that. It doesn’t bother me at all. Actually, that’s I communicate very well and comfortably like that. But she wasn’t into it. I’m like, no problem. So with her, we did more videos from when she’s being interviewed for a podcast. And we also leaned into lifestyle content. So for her, that was a match for her. And she’s been doing really well. She’s expanding into more coaching. She’s growing her business great with content. So it is important to remember if something’s not right for you, don’t do it, and you’re gonna feel cringy if you’re doing something that is cringy for you. Another one of my clients, Randy baru is this incredible agent based in New York is like 300,000 followers on Tiktok. He’s very comfortable on camera, he is an amazing, amazing marketer, you should, you should follow him. He’s fantastic. He’s an amazing marketer, he does things that maybe my other agents aren’t comfortable if maybe they’re not as comfortable on camera, or they’re not as comfortable, like improvising. So if you’re just starting out, you might not want to do sort of tick tock style videos, like more, you know, like the lip sync stuff, or a little theatrical, like he has an amazing background in theater, that might not be right for you. And that’s okay, right. Like, you should not do something that doesn’t feel right to you. So it’ll be cringy. If you feel cringy, and you’ll feel cringy if you’re doing something inauthentic. So for me, that means dancing, like I’m not a good dancer. I’m a bit I remember if my wedding does, my husband makes fun of me. We were starting to do that edit James at last that very soft song like and last. So we start dancing. And we were doing like a 123 and 4123 and four, and I just could not keep the beat, like I just can’t keep a beat. And he was counting for me. And he’s like everyone thought I was counting, but I was helping you. Anyway, I digress. I’m a bad dancer. So I rarely will dance. And if I dance, I make it clear, I’m dancing, because it’s funny, I’m dancing to prove a point or I’m dancing to teach you. But I don’t do a lot of the dances that does not work for me. So I will feel cringy when I’m doing things that are not natural. All right. So when we’re talking about those YouTube videos that do feel natural, figure out what it is that you like, and what feels right for you. I generally always, always, always recommend every single agent, no matter who you are, you should be teaching. If you don’t feel comfortable teaching by talking to camera in that sort of like broadcast reporter way, there are a lot of other methods you can do for that you can reach out to me, I can give you all of my ideas. There are a lot of ways besides just talking to camera, so that doesn’t feel natural to you. But me know, we’ll connect, I’ll give you some other ideas. So it’s really important to understand what you like to do and what feels right for you. But the point is, you do have to be on camera. And so there’s always a mechanical, technical, technological way to do a different style to make it feel right for you. So, alright, so number one, don’t be cringy is pick styles that feel good for you. Number two, get out of your own head, you will be cringy if you are even if you are teaching, if you are really self conscious, and you’re feeling not confident, I can feel that your audience can feel that. So if you meet somebody, and they’re sort of like talking to you and trying to be confident or selling themselves to you, but it doesn’t feel right, you get an achy feeling, you have to believe what you’re saying you really really have to believe what you’re saying. It’s very, very important. So you have to get out of your head, you have to stop thinking about like, the mean person in high school at your cafeteria table that you didn’t like that was mean to you. That’s not who you’re talking to. When you’re making videos, you’re talking to your ideal client, we’re talking to buyers and sellers in your market, you’re talking to people we’re going to refer them. And even if you’re starting even if you’re starting out and a lot of your initial network, or you know, friends, family, former colleagues, they’re gonna refer you, if you start showing up as an expert, they will start seeing you as the expert as a real estate agent as a go to agent in your area. So believe it get out of your own head, believe your own message. One, this is a great actually a great example. I have Jessica Burton, based in Houston, this amazing, she is a video bootcamp graduate of mine, when she’s also doing another program with me. She is this great Houston agent. And what we worked on with her was we talked about bringing people into her life more. She’s just a really engaging person. She has children, she’s like working really hard. And I said, let’s bring people more into your life. You know, because I think a lot of times we see each other’s social feeds. And it’s like this house closed. This house is for sale. You know, it’s very straightforward. And when we’re talking about letting people in through the back door, the side door, the front door. You’re bringing people into your life to get to know you and the more you engage with them and the more you connect with them, that’s going to Grow Your Business. So Jessica has been having more content that’s a little more personal, bringing people into her life as as a top agent, but also as a mom. And she’s making really great engagement from that. And that’s really driving business. And so that’s awesome to see in that, sometimes we want to be like, a little uncomfortable or pushing ourselves a little further, but not again in that area that feels cringy to us, because it feels off brand, right? So exposing more of yourself is great. But we’re again, not getting into that area that’s like, This doesn’t feel right to me, okay. Another one is bring value. So one way to not be cringy is to bring value, if you’re educating people, you’re educating buyers, you’re educating sellers, you’re educating renters, all of that stuff you’re bringing value to people, you cannot be cringy, because people will appreciate that you’re teaching them that you’re bringing them knowledge. So remember that that it’s never cringy to help. It’s never cringy to teach someone something. So that’s really like another mental mindset as you’re building out your video strategy to be serving people with your knowledge and bringing that value. Now, I do like to say we’re talking about what types of videos to me, one thing that I like to flag is that just drinking some water, if anybody heard a little pause, um, if you are one of those people, you’re you’re sort of lighter fun, you’re sort of lighter, go for it, like, lean into that. So again, we’re talking about not being cringy. Again, we’re talking about authenticity. So one of my agents in South Carolina crystal, she has such great content. She’s really fun. And she leans into the lip syncing and the trend based stuff and it works for her because it’s really natural for her. And it’s fun, and you watch it, you’re like, that’s fun. For people who are open to sharing their stories and the lighter side, one great thing you could do is share horror stories from real estate. You know, you walk in, you’re about to show somebody something, and there’s like five mice in the apartment. I mean, I live in New York, that’s probably more common for us to have rats or mice, but cockroaches, but share it like you can share a horror story. You can share how you got into it. One of my client’s another crystal, she is in New York City. And she posted this great video about how one day changed her life. And it helped her be a real estate agent that was like 12 years ago, bringing people into the story of how you got into real estate. And again, it can be a mix of content, you know, some stuff can be lighter, some stuff can be more straightforward. But you really want to have that mix of content. Because some people love educational videos, other people might come in the side door through your lifestyle videos, someone else might, you know, see a homeless thing. So there’s all these different avenues to bring people into your network and to bring them into your sphere of influence. So again, you really want to have the different type of content, and have a mixture of content for it. So it’s, it’s funny, because I laugh, like when people ask me like how to not be cringy. The other thing is, it’s really important to remember you have to practice. And when I talk about practice, I’m really more often talking about if you’re doing a tour, like a tour where you’re talking in it, or if you’re sitting down and doing educational content, you really have to practice that. Because more likely than not, if you just hit record, and you start talking kind of goes everywhere, right? It goes everywhere. And so it’s it’s really important to know that you have to practice or you’re going to be uncomfortable, you’re going to be uncomfortable. And that’s just how things work. So, in the practicing arena, speaking of a couple of ways to do it is instead of having a script that you’re like memorizing, have bullet points. So you’re gonna have bullet points of what you’re going to say. And you can practice them. And people ask me often should I do a teleprompter? Or should I just kind of speak off the cuff, it really depends on your comfort level. If you read a teleprompter smoothly, and it sounds really good, do it, it’s actually faster. But if you’re not, then don’t. So again, the most important thing is to have like bullet points. So if you’re doing a really short video, you want to have three bullet points that are ready. And those three bullet points you’re just going to go, you’re going to kind of know what they are practicing them, you could record I generally say two takes maybe three Max, do not record up to do not record eight takes, you’re not gonna get better, you’re only gonna get tired. If you’re recording eight takes instead of three takes that could have been two other videos. So just think about being efficient at the beginning. If you’re really at the beginning of your video journey, like you haven’t really recorded a lot of content. It’s going to take a while at the beginning. But the more you move, don’t record something eight times, record it two or three times and move along. Because it’s not really it’s what’s called diminishing returns. There diminishing returns at that point. So it is important to like, practice it and move along. A good way to practice if you’re gonna mentor kind of know like one fact about each area, talk about it and get comfortable with improvising because it’s nice if you can kind of like move in the space a little bit comfortably without being like frozen stiff and like reciting one fact, right? The more you do it, the more you’ll be comfortable with it. And when you’re doing a tour, you don’t necessarily have to be like in every single space, you could just talk about some of the rooms and then the rest of the rooms you can show on video, you don’t have to give, you have to be on camera for every single room. So now we’re talking about practicing is for educational videos, you’re gonna have your bullet points. And you know, a lot of times you’re doing like a marker report or something like that, when you’re practicing, that should be probably a teleprompter. If you’re using stats or quotes or things like that, it’s a lot easier to use a teleprompter for things like that. And practice, practice the other thing, practice all the time. And by that I mean get comfortable with talking on camera. So let’s say you’re just like walking through your house, start talking to the camera, just as a part of your day. If you’re on Instagram, Instagram Stories is really, really good way to just start being on camera more. It’s very low stress because it disappears after a day. It’s a really, I really encourage my agents to get comfortable with it. Try to post twice a week that will get you in the mix more. And one thing I was just about to say about Instagram stories and practicing you as you do that tag me and I’ll reshare so show up on Instagram Stories, bring people into your day. Talk about if you drink coffee or tea, talk about what you’re doing. Talk about where you’re headed, is your day busy? Is it not busy, like just bring people into your life more. These sorts of things like might seem cringy you’re like, who cares about my life. People are on social media because they care about your life. They’re not only following celebrities, we’re all voyeuristic. We all want to know what other people’s days look like. And especially when we talk about that teaching content, that content that’s bringing people into your life. Teaching can be facts can be like, here are my tips to do this. Teaching can also be, hey, look, I’m taking you on a tour of this new coffee shop in our neighborhood. You know, that sort of lifestyle and educational mix together. But it really can be arranged. So don’t be don’t be worrying that you’re cringy when you’re bringing people useful information, you’re never cringy so All right, I’m gonna wrap it up and tell you and don’t forget tag me. I’m on Instagram at Kim K, I am ri TTB erg. I also have a YouTube channel Kimber content, and I have a free download. So link down in the show notes. And I can send it to an Instagram is a free download, which is fabulous. It’s 10 tips to make a great video to get clients. That is a must watch. It’s a must look at. And if you’re interested in talking to me about video bootcamp, my signature course, just messaged me on Instagram, I love my keeping it real people. And throughout video bootcamp, we learn we you I teach, you learn, but it’s a great community. I teach you everything from what you should say to the equipment you should use, how to actually connect with those clients that are now looking at your content. All of those things. I have a lot of testimonials on my page. Some of my clients are getting, you know, old clients popping back in as new clients fresh deals from referrals from across the country. And so many people are growing their revenue and becoming the go to agent in their area. And that’s our coaching program. It’s a live coaching program called Video bootcamp, you can message me about that. And so make sure number one, how to be cringy I’m just going to recap that a recap. How to not be cringy on video. Number one, figure out what you like, what feels right to you. That is the only type of content you’re gonna make. You’re never going to make content because it’s online, you’re gonna make content if it feels right for you. Don’t want to dance, don’t ask. You will feel cringy if you are being cringy get out of your own head. Don’t judge yourself so much. Okay, so we all think that our voice sounds weird and that we look weird angles bad bla bla bla bla bla, get out of your own head. Very, very, very important. Your audience is your ideal clients, your audience is not the Mean Girl, the mean boy, the mean kid from cafeteria in high school, these are ideal clients of yours. Bring value. So bring value in your content. That is another way to make sure you’re not being cringy is if you’re bringing that value. And if you are fun, light, go for it. Again, we’re talking about authentic content. It’s not going to be cringy if it feels authentic and natural to you. Share those horror stories of real estate. Do the lip synching videos. Let people know how you got into it. Let them know funny stories of your past life and your current life. I know a lot of my agents have switched from one career into being a real estate agent and have fun, just have fun with your content, people will think you’re not cringy if you’re confident and you’re really enjoying it. Every video is better than the last. So if you’re still juggling judging yourself and feeling about it, every video gets better. So don’t worry. Post your videos tag me and I will I will connect with you. I’ll give you resources I’ll cheer you on. I’m a really big cheerleader. Again, my name is Kim Rydberg. I’m an award winning video marketer. I love teaching real estate agents how to grow their client base through video. I have spoken at the Berkshire Hathaway HomeServices convention, the women’s Real Estate Investment Summit, and I teach real estate agents across the country in video bootcamp group and one on one coaching, how to get more clients directly through video and podcasts. So message me on Instagram at Kim Ripper que IMRITTBE RG and tag me on your Instagram I will cheer you on. Until next time
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Jan 8, 2024 • 22min

Real Estate Predictions For 2024 • Monday Market Minute • Carrie McCormick

In our January episode of Monday Market Minute, Carrie McCormick from @properties and Christie’s International shares some interesting facts about 2023 and also shares tips and tricks for 2024 on how to generate leads. Carrie emphasizes the importance of collaboration in 2024. Carrie also shares top 10 ways to find leads she is planning to use this year. Last, Carrie and DJ discuss how you can use AI to gather information on the property you’re showing. If you’d prefer to watch this interview, click here to view on YouTube! Carrie can be reached at carrie@atproperties.com or by phone at 312.961.4612. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00Are you curious about what one of the top real estate agents in the country thinks is going to happen? In 2024? I know I am. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solution so that you can easily generate more business. There agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod. And now on to our show. Welcome to keeping it real, the largest podcast made by real estate agents and for real estate agents. My name is DJ Parris. I’m your guide and host through the show. And today on the show is our monthly series called The Monday market minute with Carrie McCormick from the Carey McCormick Real Estate Group with at properties here in Chicago. Now Carrie is a top 1% producer in Chicago with over 20 years of experience helping buyers, sellers and investors. In fact, the past 12 months out of 46,000 real estate agents here in the local area. Carrie is currently ranked in the top 12 of agents in the entire group there, which is I shouldn’t even say 1%. She’s in the top point 00 1% which is actually even bigger accomplishment, of course. So she’s a true superstar and an expert in everything from first time homebuyers, veteran investors and luxury property. She also works with a lot of developers, and is often chosen to represent their high end developments. I happen to live in a Carrie McCormick development. So I can speak to that. And she does get to do some really cool things. So we are so thrilled to have her please follow Carrie on Instagram, which is Carrie McCormack real estate, I will have a link to that in the show notes and our website, which is Carrie McCormick, r e.com. If you’re an agent who has clients, maybe you’re in a different area of the country, and you have clients that move in and out of Chicago, Carrie would love the opportunity to network with you and maybe, you know, create a referral relationship because she has lots of clients that move out of Chicago. And she’s always referring those to other agents. So definitely reach out to her Carrie, welcome once again to the show. Carrie McCormick 3:10Thank you, it is the end of 2023. And I’m so excited to talk about 2024. So I’m going to give a few interesting facts about 2023. I’m going to give some tips and tricks that I think would be good for everyone for 2024 to generate leads. But just coupling on what you said is collaboration. I think that’s going to be a big deal in 2024. And anyone who is listening who wants to follow me on Instagram and wants to collaborate on posts, I would love to do that. People are moving all over the world right now, though, especially obviously through the United States. If we collaborate and share properties and post our properties in different markets, we’re going to start moving everyone in collaborating much better. So you know, I’m happy to do that. So please reach out to me if you’d like to collaborate on Instagram, but I want to share some interesting facts that I found. And this is about the typical homeowner. So in the past, a typical homeowner has accumulated more than $100,000 in housing wealth over the last three years. Wow. So if you’ve been home in the last three years, you’ve accumulated more than $100,000 in wealth, obviously approximately, in comparison to renters. It says actually, I take that back. I take that back. The average was I gotta get my facts straight. The average was $396,000 in wealth, versus 10,000. For renters now this is just over the United States is just as not in Chicago. But the general was you’ve accumulated more than 100,000 the average was 396,000 in wealth over the last three years with your home Um, especially if you live in Florida. Sure, or a renter, it’s, you’ve accumulated $10,000 in wealth. And that’s an important fact to know why you should buy a house, why you should invest in real estate and not be a renter. So that was just kind of a fun fact, I found that with the Fed out of the Federal Reserve data, so I thought that was an interesting fact to share with people. Obviously, we’re in December of 2024, on 23, going into 2024, everyone’s asking what the prediction is, nobody knows. Right. But you know, being boots on the ground and hearing and feeling the market, I think we’re going to have a good and exciting 2024, mortgage rates are starting to come down a little bit, they’re projecting in 2024, that they’re going to continue to come down, the only thing we’ve got to worry about is inflation. So you know, it’s always a balancing act. But I can see and tell that there’s so many buyers on the sidelines right now, they are waiting for these rates to come down, which again, they are, they’re waiting for more inventory to come into the market, which I’m seeing more and getting more calls for inventory. So that is going to be the strength of our 2024. Market. So with that, I think it’s important as brokers that we find the leads, right, and I am sure that’s what everyone’s trying to do is find the sellers find the buyers, where are we finding these leads? And what I thought we would do is go over, I started compiling a list of the top 10 ways to find leads in 2024. I love it. Is it okay, if I share that with you guys? Yeah, D.J. Paris 6:44let’s know this is great. Because right now everybody is struggling on both the buyer and the seller side. So yeah, let’s talk about it. Carrie McCormick 6:52Yeah, so for over the last couple of months, I’ve been strategizing of what I’m going to do in 2024. And here is my top 10. So one is QR codes, there are so many different ways to use QR codes, I know that they’ve been around for a long time. And there’s free QR code generators, there’s all different things that you can do, you can actually tie them to a lead sheet. So if someone scans your QR code, it goes into a lead sheet, which then all of us or I’m sorry, like an Excel sheet to capture the information. And then down into you can just drop it right into your CRM, you can use them for your videos, your social media, your property tours, those QR codes can track. So make sure you find a way and a system to make sure that those are capturing data, YouTube videos that educate that is going to be a lead generator, right? You want to treat just like your podcast here, right? You you create a platform that people learn. And as soon as they understand that you’re a source of information, they’re going to follow you and they’re going to want to work with you. The third one, which is my favorite is AI we know it’s here it’s coming. It’s such an incredible source. I don’t think that’s going to replace us, it’s just going to help us right, it helps us with all different types of property descriptions, the one thing I started asking is like, what is a social media post, it’s going to attract attention in December, let AI tell you what it is let it help you come up with hashtags and keywords. Use it as a partner for your business. So AI is going to be important in 2024. Number five is link your Instagram stories to lead capture pages. So if you have a business account on Instagram, you can put a link in there and say you want to know more, click here, it links to a lead generation page where you can capture their information. And then once you have their information, of course, then send him send them make sure you follow up and send them the information that you’re looking for. So again, use your Instagram stories as a lead caption, or lead generator, which I think is amazing. Next one is buy lunch, not leads. So I used to be big into buying leads and you know, they’re really just kind of hit or miss. So instead, if I was going to spend $100 a week on leads, I’m going to spend $100 on lunch. There’s nothing better than meeting someone face to face, creating a relationship with them. That $100 That you invested in a lunch is going to be a lifetime of leads. And you just make sure that you’re obviously keeping up with your relationships. So I think that’s going to be important deepen the relationships. Another thing that I’ve done this is number seven is finding properties that are second homes. Right so here in Chicago we have a lot of second home buyers, the second home Um, clients are not sometimes using their homes. So I’m reaching out to them, let’s say they’re in Florida or Arizona, and say I see that you own a home at, you know, the Waldorf Astoria. You know, if you’re not using the home, we’d love to talk to you about getting it on the market. That’s been a way to generate leads of properties that are just sitting here, people aren’t using them. But let’s try to reach out to those sellers and see if they want to sell them. D.J. Paris 10:24How might, how might we find those? Those properties? What’s is there? Is that just through sort of word of mouth? Or is there a directory we can go to? Or how do you locate those, you know, second homes? Yeah. Carrie McCormick 10:37So within the MLS, there is a search function in there, it’s called Remind, so you can go through that their sales, Genie also has it, you can go through a website called Ben verified people search, it takes a little bit of work to locate and find these people. There’s also an app on our phone, or on my phone, it’s called forewarn, there’s a lot of companies that use that as well. So of course, it’s a little bit of digging, right. So but you know, once you find you find that they’ve got two addresses, gosh, online, there’s so much information you can find on people, you know, and it’s just, it’s an introductory call or email to them. If you’re not using this property, please let me. So a little bit of work, but it definitely pays off. So second home owners, I think are important lead source. And then just really going back to the basics, you know, always you know, dig into your CRM, dig into your database, go to where the people are that you want to meet. So whether, you know, we hear this all the time, whether it’s a golf or a charity event, or an art opening, go to where the people are, and network with those people. My last tip is an A this is another statistic that I read is don’t forget about the baby boomers. So the stat was that the baby boomers control 70% of wealth in our country right now. So they’re getting to the age of pure retirement. So make sure, again, go where the baby boomers go, you know, connect with them. Don’t forget about them, because I believe they’re going to be selling and buying a lot of property in the next few years. D.J. Paris 12:16Awesome. I’ve got some additional thoughts to some of these that I was taking notes of. So that was an awesome, amazing list. I mean, amazing. And I just wrote a couple of notes that I thought would be helpful. I was this is kind of funny for our audience. So I was actually messaging Carrie last night on tech school, I just found this really cool thing. And I sent it to her I got really excited. So So I happen to live in this in a development that Carrie wrapped and works with a developer and I was like, I’m curious if I typed in this particular development into AI, just the address, hey, tell me everything you know about this address. And I put it in and it knew everything about our development, it knew the kind of countertops we typically have. It asked it even it knew the average price point, it knew what kind of bedrooms and bathrooms were available. It summarized our development or carries development just perfectly. So if you’re not gonna believe this, you got it. I’m sure it just scraped a website and which had all this info, but it pulled it out. And I thought boy, if I wasn’t if I was a practicing agent, before I went to anybody’s property. And again, I don’t know, I don’t know how well this would work for single family homes. There’s probably not as much information, but I don’t know, I would be typing into or using. I use Bing if you don’t want to pay for chat. GBT, Bing has the app, you can download it and it has what’s called assistant, which is chat, GBT, you can literally just speak to it and say, Hey, tell me everything you know about x address. And within 15 seconds, you have tons of information. So for everyone listening, please do that when you before you go to a showing. Or if it if, if the AI can’t find anything about the property, say, give me five interesting facts about the neighborhood or the you know, the suburb or the or the neighborhood in the city or wherever, you know, just some cool things so that when maybe there’s a lull in the conversation during the showing, like, hey, there’s couple cool things I can tell you about this area, you know, that sort of thing. buying lunch, I wanted to write about this carrier. So Right. And I wanted to give you an additional idea for buying lunch, reach out to everybody you know, who’s a client or a prospect and say, Hey, I would like to buy lunch for your office, you know, they’re people because they’ll come into the office, hey, great, I could do a little 15 minute, you know, here’s what you need to know about the market for 2024 and buy everyone pizza or something and, you know, still keep it to probably $100 and come in and provide some value. And you know, no one else is doing that. So this would be a great opportunity. Everybody wants to know what’s going on with housing and 2024 Buy some pizza, bring it in for the office, and you could reach even more people. And then my last suggestion is about the baby boomers, as Carrie was saying 70% of the of the wealth in this country. His is controlled by by one demographic group. So what are those people typically doing to protect that, that wealth? Well, they’re typically going to an estate planning attorney, and they’re talking about do I need to put a trust together, or I need to put my property in LLC? What do I need to do for my kids, you know, etc. These are the people you want to make friends with, you want to make friends with these estate planning attorneys. Also in a negative way, the divorce attorneys also have a lot of these issues they deal with. But this is where Realtors really can can develop strategic partnerships, not just with a lender, not just with an inspector, go to where as as Carrie said, Go to where the clients go, they go to these attorneys, and they say, help me make sure I protecting everything. And you could start to develop these relationships. And when they say, oh, you know what you should buy another property or you should have an investment property. And you know, those are or, you know, hey, so and so’s getting divorced, here’s an opportunity to help them find their next property or sell their existing. So just a couple of add ons to what Carrie said, guys, this is this is the kind of stuff we like to do on the show. And Carrie has been with us, since the very, very beginning. Literally the very beginning. In fact, I, I have a picture of Carrie and I when I first started, we took these professional photos together, we both we it’s so funny, it’s like they’re like five or six years old now. But they look very cute. So after they’re older. They’re older than that. Well, we have both aged very gracefully, I will say or at least you have I will say but we both have. But we she has been a fixture on the show, guys, if you hear all those beings in the background, by the way, we’re trying to avoid that Carrie tried her best to remove those, we’re we’re working on it. It’s no big deal. The reason what all those things are, are people trying to email Carrie going, I need to I need something or so she is literally that busy. And she is still making time for the show, guys. So please bear with us through the bangs. I know it’s annoying, but that just goes to show you how busy she is and how sweet she is for working through that and helping our audience. So please, please, if you’re looking for a realtor in the Chicagoland area. I mean, that’s this is why I would choose this is my and I’m a realtor, and I would still choose Carrie, because she really is that good. And I did choose her. Carrie McCormick 17:20I’m gonna give you one more tip, though, I’m what you were saying. Just a couple, unlike with the attorneys and the horse attorneys, wealth managers is how you know I’ve created those relationships is I’ve always given back to them. So for example, I said to a few of the divorce attorneys, if you are going through a case, and the people are trying to keep the asset trying to keep the home, but they just want to know what the value is, I’m happy to give that to free of charge. You know, it’s just it’s me give providing you data happy to run a CMA for you happy to be a resource for you. So giving to them first, and being a resource to them, versus asking them to give you clients, right so it’s the you know, give them and they’re gonna give back. So you know, even sending them a postcard an email, just letting them know that you are going to, you know, be a resource and free CMAs or whatever it is for them, our free quarterly updates for them. You know, that’s a good way again to give, and then one day you’re gonna get back. And D.J. Paris 18:20a suggestion for that is what you can ask an estate planning attorney, a divorce attorney, hey, if I come across anybody that might be somebody that you you could be able to, to work with, or somebody who already has an attorney, but once a second opinion, what’s the language I should use? How should I do that? And then literally, anytime you know, somebody that’s like, Yeah, I’m getting a divorce or I do need to review my estate plan and my will be like, You know what, before you even if you already have somebody, I’ve got a really good person for a second opinion. And you because everybody should get a second opinion on big things like that. They just should, you know, we get second opinions before big surgeries and things of that nature. So, you know, that’s the kind of stuff that you want. And by the way, might as well make those relationships with doctors too. Now that I’m thinking about it, like orthopedics, for example, are increasingly more important as people age. So find a good orthopedic doctor and say, hey, you know, I work with a lot of, you know, people of a certain age and you know, they talk about different aches and pains, is it okay, if I can refer them to you? Believe me, a doctor is gonna say absolutely, or, you know, if they’re too busy, they’ll know who to refer to. But these are the strategic partnerships you can put together. Well, Carrie and I both have heart outs. And this is a great place to end because I mean, this is just this was a really great, great conversation with all sorts of tips and tricks. So please, for anyone who would oh by the way, Carrie is so sweet too. If you have questions, she is not. She is busy so so give her some time but if you have questions for her, you can reach out to her. Carrie what’s the best email to reach to reach you up? Carrie McCormick 19:55Yes, it’s Carrie ca RR ie at It is an apple T as in Tom properties.com. So that’s Carrie at@properties.com or call me 312-961-4612. D.J. Paris 20:11Awesome. Well, thank you Carrie. Once again, we I almost feel like we’re we’re like brother and sister in a certain way. So I love the fact that you come on here, every single week, every single month, rather. And you’re going to be doing that through next year as well. So thank you. Thank you, on behalf of Carrie and myself, also, thank you to the audience. We appreciate you we have we have I can’t believe it at some point, I’m sure my this will go down in popularity, but it is it is still increasing in popularity. So I’m so thankful. I don’t think that has anything to do with me. But I’m grateful that people are sharing the podcast and certainly telling the other agents about it. So please continue to do so it’s the best way you can help us grow. And also let Kerry know how much you appreciate her being on the show because she doesn’t have time for this. And she makes time every month. So thank you, Carrie. Thank you the audience. This will actually go out in January early January. So hope everyone had a wonderful holiday season in New Year. And we will see you on the next episode. Thanks Gary.
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Dec 30, 2023 • 47min

Don’t Miss Out On These Revenue Opportunities for 2024! • Fee Gentry

Fee Gentry a coach and author talks about how she got into real estate. Fee discusses what you can do today to future proof your business. Fee also discusses the importance of positive mindset and what agents can do to protect it. Last, Fee widely discusses additional streams of income for agents and how they can leverage from their actual position. Please follow Fee on Instagram here. If you’d prefer to watch this interview, click here to view on YouTube! Fee Gentry can be reached at 512.766.3255 and fee@feegentry.com. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00Are you concerned about what the future may hold for realtors stop being concerned because today we’re going to talk about how to future proof your business. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solutions so that you can easily generate more business. There agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod. And now on to our show. Hello, and welcome to another episode of Keeping it real the largest podcast made by real estate agents and for real estate agents. I’m DJ Parris, I’m your guide, and host through the Show and welcome if you’re new, welcome back, if you’re returning, and as always, please tell a friend about our show. Other Realtors need to know we we have a huge audience 10s of 1000s of you listen to every episode, there’s like 1.6 million realtors, and I’m gonna put it on you guys, you got to get me in front of all of them. I’m just teasing. But that would be awesome. Just tell one person about us that would really help us and it would make make our audience even bigger. So thank you in advance for that. Also, check out our sponsors, guys, our sponsors are awesome. They’re so sweet and nice. They keep the show rolling, check out their products and services. They have awesome stuff. So please do that too. But let’s get to my main event. Today we’re talking to fi gentry and this is a real true superstar in the industry, not just the top producer. This is somebody at the highest levels of the industry and she is now consulting with agents and teams to help them take their business to the next level. So you really want to check this out. It’s very cool, but let’s just get right to it. My conversation with V Gentry. We have V Gentry on the show as our guest from exp in Georgetown, Texas. Let me tell you more about fee. A fee Gentry is a dynamic figure in real estate. She excels as an entrepreneur and investor a speaker, a coach and an author. She’s the visionary founder of the black exp network, a co founder of the one exp initiative and a former director on the board of EXP world holdings LLC since 2004 When she became a licensed Texas realtor. Her mission has been helping women and underserved individuals achieve financial independence through homeownership. With over two decades of entrepreneurial experience fee is the driving change both within and beyond the real estate sector. She’s currently the CEO of live better ventures running a business incubator and hosts the fellowship on YouTube. Now to for all things fee we want you actually to go to her Instagram which is at fi Gentry fi Welcome to the show. Well thank you DJ man, like when you read that I was like Who’s he? Who’s he talking about? Was that amazing? Lady really sounds like she sounds she’s a little superstar. Well, you are a superstar and I am excited to number one. You’re such a sweet person we were just chatting backstage and I’m really really excited to speak with you. But besides being just a pleasant and lovely person I really want to you have some really great things we’re going to talk about today specifically money that realtors are leaving on the table and also with the talk of AI and and just technology always you know increasing and trying to edge out Realtors what we can do to future proof our businesses. So we’re going to talk a lot about that. But before we get to, to that to that let’s talk about you and I’d love to hear about how you got into real estate because you have done a lot so tell us about that journey. Fee Gentry 4:51Man Real Estate DJ was like Plan F for me like I had it was nowhere on my radar. Actually I was in physical therapy school, so I had, you know, my goal was to be a physical therapist, and I, you know, so I went to PT school, you know, I did post rehabilitation. I mean, that was in fitness. That was my career. And D.J. Paris 5:10we should mention for anyone, I’m sorry to interrupt your your lovely story, but just to make a big deal about this. PT school is often talked about as being just as challenging to get into as pre med because there’s there’s fewer actually PT schools than there are med schools. And I don’t know if that’s still the case, but it is a big deal to get into a PT program. And so yeah, I’m sorry. So tell us tell us. Yeah, Fee Gentry 5:32so I was Yeah. So it was in the number one physical therapy program in the state of Texas. And I just, I just said, this is not for me, like, because I had, it was just weird. And I was, I’ve always been an entrepreneur since the age of like, 910 11 years, I’ve always had businesses. So I read this little book like a lot of people have write that book called Rich Dad, Poor Dad by keister in the in you know, that one little sentence says that 90% of people with millions of millionaires or people who have wealth are in the real estate business. I didn’t see the sales part I just saw in the real estate. So silly me, my mom was building a house in Central Texas sight unseen. And so her realtor was like, and who also happen to be the commissioner of the state of Texas was like, we I came to meet, you know, check on check on the house and meet with him. And he said, you would be really good. In real estate. He goes on to introduce you one of my friends who happen to be the, and she was there. I didn’t know who it was avis woocash happen to be the commissioner of the state of Texas made like you could be top 1%. And I was like, you know, I just didn’t even listen to them. And I blew it off. And I thought about it for a while. And I started having all these people recruit me into the real estate industry. And I promise you DDJ I did not know a, you know, a listing from a lockbox. When I got in the business, I had no clue. And so first year, I sold 39 homes, unbeknownst to me, I thought it sucked. I didn’t I was like, because I got this backup, this little bronze metal. It was it was at the Big Red company, kW. And I got this bronze medal. I was like, Oh, I don’t how do I get a silver? I D.J. Paris 7:02mean, how do I get a bronze, that’s the worst of all the metals. barely made it on the podium. Fee Gentry 7:07And, and if you don’t know this about me, but like, I’m 511, almost six foot tall. So, you know, former collegiate athlete love sports. So I’m, like, very competitive. So that’s how I got in the business of real estate. And so I just grew from there. So I went from being a solo agent that I grew that I became, like, I was in a smaller town, I was living up north. And so let’s come like this medium size fish in a in a small pond, and start growing a team of people and then wanted to start, I wanted to, you know, own a franchise. And that didn’t work out. Thank God because 2008 then happened. Oh, good. Sorry, my saved myself. But I still I mean, I still took a bloodbath like everybody else. But um, but yeah, so that’s how I ended up in business. Yeah. Wow, D.J. Paris 7:49that is, that’s quite a story. And your story doesn’t end there. Because from there, you went on to serve and in management capacities at the corporate level, you know, with exp in particular, and just, you know, continually coaching consulting, writing. You, you do it all, and it is, it’s it’s so impressive, and there’s so much we could talk about. And I think, you know, being that you were so connected to agents, I would love to talk about, you know, 2024. Now, this episode might not actually publish until early January, or potentially late December. But regardless of it’ll be, you know, 2024 is on everybody’s mind will no matter when this actually drops. But people had to tough 2023, or at least the eight most of the agents I knew. And every so often I talked to an agent and said, I’m having my best year ever. I was maybe 1% of agents I talked to so. So for for most of us, it was it was a tricky and difficult year. And I think, you know, for somebody like yourself who’s so disciplined, so focused, so just committed to finding solutions. I really do want to talk about what agents can do in 2024, just to help keep their keep stay in business and keep their business rolling forward. So just any advice or guidance that you might have for what agents should be focusing on right now during the winter months when we know things are slower anyway, but how they could set themselves up for possibly having a better 2024 2025? Right. Fee Gentry 9:19That is an amazing question. I get that question a lot. And I and I talk about that a lot. We wish we’d have started in October. So the people that I work with we say let’s start in October that 90 day window right? But since it since we can’t do anything about it, let’s start today like so what can you do today? And I always talk about what do you need to do right now to future proof your business right for 2024. So that so my goal here for your audience is just to help set them free, right, free from you know, worry about artificial intelligence taking over free from, you know, the text from these major, you know, institutional investors and I want to set them free from any other outside forces because the first part that The we have talked about is let’s sit there, let’s let’s get their mind in check, right? So I want them to I don’t want to be a victim of the economy, I want them to, you know, first of all, let’s talk about your mindset, you have to make a decision. So that’s the very first thing I talked to people about, make a decision that you should thrive in 2024. Number two is to have a plan, like and not have people keep writing business plans, but I’m talking about an action plan because we we all feel good about planning. Oh, well, I wrote my business plan for 2024. Well, what are you going to do? What are the action steps that you’re gonna take in the first 30 days, and, and I always talk about this, is keep it simple. We write these elaborate business plans, and I’m just talking to people about in 2024, we’re going to just have to keep it simple. Like and go back to the basics and the fundamentals of of everything, yes, we need to leverage artificial intelligence and learn how to use that. But we need to leverage it in and I’m calling collective capitalism is or collect, you know, or collaborative capitalism this year, that’s what people should be focusing on 2020, for who it’s not what you need to do, or how to do it, who do you need to connect with, in order to get through the next year to two years, and possibly even three years, because I believe, Mike, this is the you know, according to fee disclaimer, right? These are just my own thoughts, beliefs, I believe that real estate is going to substantially change in the next 24 to 48 months, whether it’s from the Department of Justice, you know, the court cases, or whether it’s, you know, technology, or, or the consumers who’ve just decided, we’ve just, they’ve got a different feed, and they want to, and they want to do something or the the collapse of nor I mean, I don’t know, we don’t know, I have a crystal ball. But either way, like I said, my goal is to set your audience free to, to do something different this year. Thank D.J. Paris 11:46you. And I think, by the way, a wonderful goal and very appreciative to you to come on here and and share some of your wisdom and knowledge. And we should, you know, I was thinking, as you were saying about keeping it simple. So I recruit agents for a living and I, our audience, a lot of them don’t do that. But I think you can pause our audience can possibly relate to this little quick story. So for years and years, every week, we’d have a management meeting, and it would they would say, DJ, how many people did you hire this week? And that was our measure of how well DJ I was doing. And I’ve been doing this 13 years. So that’s just a standard metric. It’s like, how many sales did you get, you know, that kind of thing. But it was how many people that I recruit. And then we finally realized that what we call our key performance indicators. That’s just the end result of me doing all the other tasks. And so, you know, assuming that I never get better at recruiting, what is the actual driver? It’s how many conversations do I have on a daily basis. So it reminds me of that Brian Buffini, old Brian Buffini thing that where he would say, you got to meet two to five people every day, if you’re a realtor, and just add them to your database. And and I was like, well, and there’s a lot more to it, of course, but if we’re looking at the most basic activity that a realtor should probably consider if they don’t have enough business right now is keep adding people to your database, keep having conversations, meet new people, get them into your CRM. And so for me, I don’t focus on how many people are recruited anymore. It’s how many conversations that I have this week with agents. And then you know, we track my close ratio, and all that. But really, what we’re finding out is we know DJ needs to talk to 20 different agents a week if he’s going to get, you know, five people to join or whatever. So, so I really appreciate you saying that, because we can look at the end results, sales, you know, deals closed and go. And then we can go, that’s a lot of stress. If we go back to just I gotta beat a whole bunch of people, and I go, that’s not the only thing anyone needs to do. But it’s it’s a way to think about scaling back your, you know, what do I actually need to do on a daily basis? Fee Gentry 13:45Absolutely. That’s the one. If you do nothing else, that’s it. D.J. Paris 13:49You never improve your skill set. I mean, this is what I always say to like, with me, if I never become any better as, as a recruiter, if I just double the number of people I talk to, in theory, I should double the number of recruits that I have. So and of course we everything. But But yeah, so So let’s, let’s talk a little bit more so. So thinking about, yes, there’s all of these outside factors. You know, you mentioned technology. We talked about the rise of AI, the flight to teams, there’s lawsuits, there’s all these things that and I want to go back to mindset just for a moment because I I was curious of what your advices for you talked about first making a decision that I’m going to have a good next 12 months Yes. How do you protect that mindset? Because we know that it’s, it’s, you know, when things are good, it’s easy to have the mindset and when things are strong, are challenging, it’s harder. So do you have any, any any suggestions to protect that mindset and really guard it so that some of these outside influences don’t start to color it in a way that we now are? Oh my gosh, oh, this isn’t gonna happen. Yeah, Fee Gentry 14:55I am. 100% my own The best critic, my own best person that that number one, I always do is like, turn off the television, get off social media, and then get away from negative people in what will all those three things have people. It is kind of weird, like, we’re supposed to talk to people. So like, so like, want you to have conversations, but with the right type of people, right. But it’s so but in the other thing that I do is I have, you know, I have a lot of my friends or colleagues, we’re all learners. So we’re we’re, you know, we’re staying on top of books or reading books on money on mindset, on you know, manifestation or money, your prayer, whatever, whatever it is that you believe in, find something that you can do every single day, that takes you out of this crazy world and brings you back inward. Because we keep looking at these external forces, everything we need is already inside of us. And so that’s the number one thing that I really recommend is for people to go inward when everybody else is being crazy. D.J. Paris 15:56Yeah, and also we can get crazy too. And so this idea of, of having a practice of some sort of discipline, like you were saying, prayer, meditation, whatever it is, something that takes you a little bit outside of the craziness that you that we all deal with inside our own heads to this is it gives some additional space in our lives to be able to say, You know what, there’s, there’s more than just me out here, I’m somehow connecting with this, you know, greater thing, that that’s not just me. And it’s it’s a nice respite from sometimes our own struggles that that we have. So I’m a big, big fan of that and big believer in that as well. And also, I think it’s the birthplace of creativity, I think, when you can get quiet and listen to your intuition. Like you were saying that sometimes in a lot of times the answers bubble bubble up, but if you’re not quiet, I don’t if I’m not quiet, I don’t hear them mean Fee Gentry 16:54either. Yeah, yeah, I just, I absolutely just like, I’m, I do that twice a day, I just get quiet twice a day or something, you know, and I always recommend, I always recommend finding that piece. For me, it’s like either putting my feet in the grass, looking at water or something like that, like connecting with nature, connecting with your inner, you know, your, your source, whatever, I need to do music, but just find like, find that internal peace is really, really key. Yeah. Yeah. D.J. Paris 17:20And the other thing too, that I think about I’m curious to get your take on it is this. It’s an old expression. But I think it’s accurate, at least for me that the journey is really is really where it’s at the destination is nice, and it’s nice to celebrate. And, you know, when we when we have these major goals we accomplished it’s great for a day or two to sort of celebrate and, and then I don’t know, but I often watch out. For me, I often get depressed when I when I achieve a goal and I wish I didn’t know is very common. I can get really, really depressed because then it’s like, oh, now Oh, okay, now what? You know, and then it’s like, I gotta just, if I if I were to think about Yes, the goal is nice, and we should celebrate our wins. And then we should realize it’s all about chopping wood and carrying water just consistently doing the work. Yeah. Yeah, that’s, Fee Gentry 18:10that’s it. DJ, I’m glad you mentioned that because i It’s the mamba mentality. And there’s a lot of especially in the real estate industry, or like they just said, you know, as it being an athlete or something. So I think about Kobe Bryant is that, you know, after the championships, he goes back and he’s looking at game film and shooting 1000 shots after he’s won a championship. I’m that girl, you know, I’m that girl too. And so, the journey as I’ve gotten older, and in I’ve started learn and appreciate patients and enjoying just the little things like the just the habit of practice, we’re just practice, right? Just practice it enjoying that journey. But man, it took me three years plus, it’s taken me a long time. D.J. Paris 18:50I was talking to my personal trainer the other week or two ago, and I was saying, I’m just going to have to throw myself in the way of pain, physical pain for the rest of my life if I want to be fit. There’s nothing pleasant to me about like lifting heavy weights, it’s painful, it hurts, it’s but he the results are pretty cool. But I have to be willing to go through the discomfort and the willing, I mean, how muscles grow. It’s how we grow as people. So this idea of like throwing ourselves into discomfort is not fun, but it seems to be the only way I know to do it. So this idea of of getting into habits, you know, and just like I don’t like working out but I do it. I don’t I don’t have to like it. I just do it. Fee Gentry 19:33Yeah, it’s about happier. It’s about creating habits. So when I was talking about you know, when you’re making people making plans and goals, no, you need to develop habits. That’s the number one thing James clear. His book is probably one of the books that I recommend more than anything is atomic habits. Long read. And in the way he builds that book. It’s creating a habit right I mean, whether we even lace up a book so yeah, it’s creating habits a man like you said it sucks, but you just you just do it. D.J. Paris 19:58And here’s here’s the good news. I was thinking about this with exercise. So I don’t like exercise some people do. I truly I know some people actually really do love it. So I’m only speaking for myself, but I never did enjoy lifting heavy weights. And, you know, even doing cardio is not my favorite thing. But if I want to, if I want to live a long life, I probably have to do those things. So I finally just said, Well, I got to do it, I don’t have to like it, I just have to do it. And so if you have parts of your business that you don’t like to do, but are critical, then you can start to think about do I have to force myself? Sometimes the answer may be yes. Or it may be I can leverage other someone else to maybe do something for me, because number one, I don’t like doing it. Or number two, I’m not good at it. And there’s all these ways now to get people to help you. We have a global economy, we have this gig economy that we can tap into and get help from people in other places that, you know, maybe charge less than what people locally would charge to do similar work. And if you’re having problems staying on top of your habits, yeah, well, maybe get some help or get an accountability partner. But let I want to talk a little bit about future proofing one’s business and this idea of having leaving money on sorry, leaving money on the table, because I think this is something that most agents don’t think about at all. They’re just focused on the next transaction, the next client, and there are a lot of opportunities I as somebody who is in management at a brokerage. You know, this is a huge focus for brokerage owners right now. But it also can be something that teams agents, they really should be thinking about additional streams of income. So let’s talk about that. Yeah, Fee Gentry 21:38so this is probably one of my favorite things to talk about. And I’ve been talking about it for a long period of time. So DJ, most real estate professionals are renting their careers. Let me say that again. Most real estate professionals are running their careers, they’re going from transaction to transaction. They’re doing you know, they’re there. They might be at a brokerage where they have unfavorable terms, and then the other parts of the money that they’re leaving on the table. So I want you to imagine this that I always kind of do this exercise. Put draw circles if somebody’s watching this, do this as I’m talking about it, write a circle put your name in the middle of it. What do you wrote most real estate agents do? Like how many people how many people get paid during a real estate transaction? So let’s let’s just start naming them who gets paid in real estate transaction, the realtor, the realtors, both the buyer and seller D.J. Paris 22:28side the buyer sellers the brokerage gets paid the title, title company gets paid, the lender gets paid video inspector home inspect the utility companies get paid if if sometimes movers, Fee Gentry 22:43movers, movers, yeah, you videographers stagers the sign companies state, the state the state, you know, the state records county clerk clerks. So DJ, when I do this, I have found that on one single transaction, so up to 41, people get paid off a one transaction and guess who’s in the middle of that transaction? Yeah, the agent, the agent. And that’s what I talked about leaving money on the table. We are now when you talk about that gig economy, we have the ability now, as entrepreneurs, we have to stop being self employed, I’m talking to people about be going from solo to CEO or being self employed to a real estate business owner. And a lot of people think they’re real estate business owners and they’re not they are self employed. And so the entrepreneur of the future is going to have to stop leaving money on the table in there are, you know, compliant ways for you to get paid, especially from title from a from a mortgage company and for mortgages, because you’re watching the brokers do it. I mean, our brokerages are doing it in the models of you know, so now in the future, and it’s nothing new, but it’s a different way to look at it. Look at it, if you keep saying that your lender, my lending partner, if your lending partner is not providing you a resources or an ability to get paid or something that’s not your partner. That’s just a vendor. And so we have the vendor. Yep. It’s just a vendor. And so there are so many different ways to get paid on the table. If you’re we have you know, we have real estate professionals who have you can own a vending company, we have real estate, I mean, you know, I’m sorry, staging company we have we have real estate owners who own who can become, you know, property managers, you know what, you know, yeah, check, check your little bit, but there’s so many Sure, sure. I’m looking at right now, in this country. We have 30,000 Baby Boomers retiring every day in June who wants to be a YouTube star. He doesn’t want to own a plumbing company, ah, bet company. He doesn’t care about being a property manager. But we have the ability to go ahead and buy our cashflow. We as real estate professionals can buy our cashflow. We keep creating these companies and doing these transactions. But we can create we can buy cleaning companies we can buy move out companies. I mean, there’s so many different ways right now for us to make money and we’re leaving 1050 Getting $20,000 a month on the table. So that’s what I’ve been doing lately is either buying into equity, so creating equity positions with companies who, who already serviced the real estate industry, their handyman companies or their landscaping company tile and grout company, all those get paid off of a real estate transaction, by the way. And that’s where that’s where there’s the opportunity. And so, especially those in the real estate businesses, like who are, you know, bigger teams, you’re already utilizing these services, you know, the moving services, moving trucks, I mean, moving companies, there’s, there’s so many opportunities, like we talked about the 41 ways that people up to 41 ways people get paid off with one single real estate transaction. That’s how you’re leaving money on the table. D.J. Paris 25:42I love that. And this idea of investing in, you know, taking some of your capital, your, you know, commission money, for example, and reinvesting it into another business where you have an equity position. And, yes, there are all sorts of ways that agents can align themselves and get paid in, you know, legal, legally compliant ways. RESPA compliant, Fee Gentry 26:04right, was right. But DJ, most of it most of the ways I can teach you, I mean, I’m teaching, I’m doing it with like, sometimes you’re doing with no money down, because real estate, we’re real estate professionals. So like, we’re we’re they may suffer and don’t know how to market, or they don’t have a CRM, they don’t understand, we already got to do that as real estate agents. That’s what our that’s what our job is. We know how to connect people we know, we know how to do social media, I mean, all think about all the tools that we have in our tracks as real estate professionals, it makes total sense for us to, like you said, we can just we can, like I said, do some earned equity with within those positions. Yeah, in revenue share. That’s what I know. Yes, it’s revenue share. D.J. Paris 26:45Yeah. So for every vendor that an agent has, they absolutely should reach out again, making sure it’s, you know, violating license law. Disclaimer, disclaimer, disclaimer, find out, find out what what the rules are in your local market and state, and then reach out to, you know, the, the attorneys reach out to, and some people are able to help you in certain ways, and some aren’t. But if you’re sending business to somebody, you should be asking them to do the same at the very least, or saying, how could I help you, for example, if you’re very good, if you’re strong, like you were saying, at social media, if that’s your thing, as an agent, you’re really good. Well guess what most business owners aren’t. So you have, you know, relationships with inspectors, you know, all these ancillary sort of services, you then can go to those and say, I can help you with that, or let me at least just fire some business off to you. And then let’s work out an arrangement where, you know, where we can both party, you know, both participate in the profit. So I love that. Yeah, Fee Gentry 27:47that’s, that’s, that’s the new way way of doing real estate businesses, you know, how do you make money in between the Commission’s that’s this is what it looks like, looks like right? Because unless, you know, unless you as a solo agent, or even as teams figure out a way to earn multiple streams of revenue, it’s going to get tough, it’s going to continue to get tough in terms of gaining market share. These are blue ocean strategies that are out there and like I said, one out of every 12 business owners are just going out of business and we’ve seen that in COVID in so that’s why we’re having a hard time finding a handyman reliable handyman that’s where we’re having a hard time finding that Christians H back you know, plumbers videographers you know, we’re having a hard time finding those people so D.J. Paris 28:30be really encourage everybody to watch South Park just did a in the last month or so they did a special called enter the pan diverse and I one of the plots one of the subplots of it was that we are so used to having things done for us that these trade positions, these skilled skilled labor positions, handyman plumbers, etc painters, you know, people don’t assume a lot of younger people don’t aspire to those positions. They weren’t like you were saying want to be you know, more and more involved in technology be on YouTube or whatever. They’re not necessarily wanting seeing that as a viable you know, sort of career even though it is a viable career. And so as a result those those trades are really suffering and but the need is still there. So you’re absolutely right, like if you think handymen are going out of business oh my gosh they’re probably having their they are going to do better and better and better and better because less people are learning those skills and we all need a handyman so So you’re absolutely right these these trade jobs are off they’re so critical. Yeah, Fee Gentry 29:34yeah, they are so critical especially for us in like said in our industry because like yeah, it’s and I talk you know so I get to talk to these you know these handy guys and these trade men and it’s it’s been it’s been really really fun talking to them and working with their businesses Yeah, yeah. D.J. Paris 29:50What at the end of the South Park episode the handyman and the these the trade positions, they become the celebrities now because they become the wealthy people. So it’s great Very cute story but but it’s got a very strong point is, is, you know, we there are opportunities here to think about, you know, sort of services that are not going out of business that are not you know, a handyman is basically future proof at least for a long time until robots come in and do it all that’s a long ways away so yeah and maybe it maybe it will never happen and there’s always going to you know, in Realtors too, you know realtors are worth their weight in gold if their skill set is high enough if their skill set is actually valuable about Zillow or or any of the other, you know, tech providers coming in Redfin. Redfin is a better example. Not just slight Redfin, I like Redfin, they’re great, but they have not really disrupted the market as much as we thought maybe they could. And it’s not because of anything, you know, negative towards them. It’s just people want to talk to agents who, you know, and again, they have agents, but we understand it’s a little bit of a different relationship there. So, yes, so So what you can do, if I understand is, you can help agents identify these opportunities, and then help create a plan to actually generate, you know, some of these relationships, is that, is that right? That is Fee Gentry 31:15correct. So I help real estate professionals, mostly teams, brokerages, you know, title companies, lenders, especially those of us who are getting up who either who are getting up in age, and they don’t have a transition plan to how to get out of their business, and, or those who are growing and want to add multiple streams of revenue to them. And so I have partnerships and jayvees. And so I, I help these companies create the plans, I help them acquire, acquire either these new businesses, or I help them where I help them put in relationships, so we can create up create the financial streams for them. So that’s what I’ve been doing for like this last year, is just because of the price like, well, let me use the buy relationships with, you know, some of the top lenders, title companies and doing it in a RESPA compliant way. And it has been amazing, especially for people just like I said, who have been running their careers, and just, you know, most real estate, people think they’re gonna be able to sell their businesses and they’re not right. They’re just, you’re just not going to. And so I teach them how to transition out of it and keep that keep that income stream coming in. And that happened. Started from exp I learned that from you know, it’s just a different business model. Yeah, yeah. D.J. Paris 32:22Yeah, it’s funny. So one of the things I started, we started doing here as a recruiting tool. And for any of those, any of those who are listening who are either brokerage owners, or team owners who are looking to expand their team and hire, I’ve got a great tip for you, that you could start doing this in your local market is offer free headshots, and invite the agents from other firms that you’re looking to recruit or bring on your team or whatever. And here’s how we do it. So because this is exactly to your point, basically, what you’re doing. So here’s how we do this, we hire, we get hire this photographer, and then I said, Well, I don’t want to pay for all that myself, because it’s quite expensive. So instead, so now we have an insurance agent that hangs out during the party. We have like a PA headshot party, we have an insurance agent, we have an attorney, we have a lender, we have an inspector, and we have a financial advisor. So we have everybody that would love to talk to all of these people, we all share the cost. This is a strategic partnership. This is exactly you know, basically what you’re saying is yes, these they’re not paying me but we’re all paying the photographer and I only have to pay the photographer a little tiny amount now because and I get to do this event that is pretty cool. People get free headshots. So my point is is is this is a way to do a version of that like you were saying is building these these partnerships where you know you’re getting in front of the people you want and then hopefully, you know either sharing the cost or having somebody even compensate you for some of those efforts and you absolutely could do this just to talk about title for one second and I know every state’s a little different so I don’t want to throw numbers out there that because they wouldn’t be applicable to any anyone unless they were in our situation but I will tell you as a brokerage owner at least in the state of Illinois, it is major major revenue for a title deal and other states it’s less but regardless it’s still something and you if you’re not figuring out a way to beat to participate in that way you are absolutely leaving money on the table here in Illinois it’s big big money and in other states it’s not as big but it’s still money on the table Fee Gentry 34:24right and it’s in his for doing the things that you already do anyways and that’s what I keep you know people like well I don’t want another job but I don’t want to go run a handyman service business No, I’m gonna teach you I’m teaching you how to do this without you’re not going to go pick up hammers you’re not gonna you’re not gonna you’re not gonna go you know, have to become a virtual assistant yourself or anything. This is like these are ways that you can do this with with up you know, with operate operations, Operation line operationalize control, right like, like, it’s just people put butts in seats to to make sure that work gets done because that’s what your job is to do is, you know that if you’re a team leader, just it’s your job is to make sure the work gets done. Yeah, it’s quarterback. And D.J. Paris 35:01so as an agent to, you know, you should be cultivating these relationships with your vendors anyway and talk about saying, Hey, I would like us to be a more strategic partner and figure out how we can help each other next year. So yeah, I’m happy to continue to send you business, Mr. Mrs. vendor, and I’d like you to be more part of the team as opposed to just a vendor for me. So what can we do together, where, you know, we can both participate in, in the success of this, and I’m going to refer every single person who comes my way to you, and I’d love to hear about, you know, maybe what you can do on your end to help facilitate more deals for me, or maybe some marketing dollars or whatever, again, is RESPA compliant and you know, licensed law compliant. But there are ways to do this. And agents are oftentimes not as confident to to ask, they don’t know exactly what to ask for, you know, I think most agents understand well, I can ask my lender to help me with like a seminar or webinar signs are, we understand that because we, we’ve been taught how to do that, but we haven’t been taught how to do the other stuff. And this is where you come in, because this is what you teach. Yeah. Yeah, it’s critical, because this is why you would go to fi because you don’t try to reinvent the wheel. Don’t try to learn it all yourself, go to somebody who’s already figured it out, like fee and have have her help consult with you and give you some suggestions. Because she already knows how to do it. Fee Gentry 36:27Yeah, yeah. It’s, it’s, it’s been amazing. Yeah. People think of it outside. Yeah, yeah, there’s some, you know, there’s some nuances and intricacies. But we’ve now done it, you know, done it across the country. And now, and it’s, it’s Yeah, and you’re right, it varies from lot a lot, you know, from state to state. They’re different laws about different things. But yeah, love to help anybody who’s, who would live, you know, open to talking to anybody who’s interested in in, in looking down that path. Yeah. Yeah. D.J. Paris 36:50And there is really, even if the, for example, even like, even with utility companies like cable phone for people that still use cable and phone will still do and they do. Yeah. And you know, this is an opportunity to reach out to the cable company and be like, Hey, can I get a spiff on every time I send someone over to you? And, again, whatever the rules are in your area, fine. But most most of them be like, Sure, I’d be happy to solar is another one. There’s lots of of, you know, for home, renovators, staging companies, etc, have so many opportunities, Fee Gentry 37:27I’ve got a price list of the average of those. And so the ones that you’d be just most shocked on was like utilities. It’s the average household for utility, and I don’t even have to here but I think if I remember off the top of my head, and like the state of Texas, is is $1,300. Well, you get a referral of that they’ll give up give you up to 30 or 40% referral on that. Think about that. I mean, you don’t mean just like, yeah, people weren’t paying utilities. I mean, there’s so many, like you said solar, oh, my gosh, if you know if they have solar in your in your state, but it’s it’s being compliant, right. It’s the RESPA compliant ways and and how you build it? Yeah, it’s it’s, it’s, it can be very, very, it’s very, very lucrative. And attorneys D.J. Paris 38:03have been doing this for years and years and years. Attorneys have referral relationships with other attorneys who are in different specialties. Obviously, realtors do this, all my clients moving to Florida, and I live in Illinois. So I need to find someone in Florida and I’m going to take x percentage of the commission by handing you know, you an agent down there the deal. And yes, you can do similar versions of this. And I love the thing you were saying to about this hyperlocal where you could go to businesses in your local market and say, Look, I have I have a following on online of people that you know, know, like, and trust me, they listen to my suggestions, and I’m happy to sort of drive business to you, Mr. or Mrs. Business Owner? Would that be okay? Of course the answer is going to be yes. And then. And then the question is great. Can we either workout a relationship where maybe, you know, I, maybe there’s a revenue share, like you were saying, or maybe we can reciprocally send each other business. But I think, you know, business owners love this idea of, oh, you’re gonna help me grow my business? Awesome. Let’s, you know, they understand the nature of the the reciprocity. Fee Gentry 39:13Yep, exactly. Yeah. And there’s, and there’s so there’s three ways that people can generate business that way. So I call it like one being an affiliate, right, like we talked about, like you could possibly get income to being we call just a connector connector, like where you you, as the real estate professional look really good by being able to offer that higher level tier of services on it, and you may get a discount yourself. And then three is like absolutely, you know, you’re going to when you become a professional you are sharing and revenues or you might own or you do performance guarantees, you get some performance bonuses on stuff and in the revenue share. So those are three different tiers. And I’ve got about four other tiers of way you can ways you can, you can do that. Yeah, I D.J. Paris 39:54mean, we’re in what are we talking about sort of bottom line on a transaction if Have a and again, I, you know numbers are gonna vary wildly. But we’re talking about possibly adding 1000 or more dollars in revenue in profit to even a transaction? Possibly, possibly, or more. So, or more or more. Yes, yes, I was being very conservative, because I know, I know even what title gives us per deal here in Illinois, but which is which is 1000s. Right? Fee Gentry 40:27Something that title, just just, yeah, just just just a title mortgage. If you just think about we talked about when we set up to 41 different ways you can get paid on a transaction. Okay, let’s just say you got paid on three more. Just just mentioned, you got just paid on those, just three, the basic, the basic core three, let’s just say it’s mortgage, handyman services or housekeeping services? I don’t know. I mean, you know, you pick three, it’s way more than you did before, and it’s doing the exact same. D.J. Paris 40:56You’re all right. You know, we all like it’s funny. I, I have a how do we find are the people that, you know, we hired to clean our homes on a regular basis? Well, yes, we could go online and try to find, but we usually ask our friends, right, we go, Hey, who’s your cleaning person? Are they good? Okay. Yeah, right, yeah. But those people are worth their weight in gold, when you can find a good cleaning. Anyone, any vendor. That’s, that’s excellent. We’re like, oh, my gosh, and and, you know, people just freely sort of give out those referrals. And that’s awesome. And you should do that. And you should also say, Gosh, I want to help build your business, you are such an excellent vendor, I want to help you. And that’s where you start is how can we help each other? And agents are just not used to asking that question. And this is the question and fees going to help you not only identify all these opportunities, and possibly becoming an equity partner in some of their businesses, or some sort of, you know, affiliate or referral relationship, whatever, there’s ways to do it. And whether you’re getting paid, maybe you’re getting paid in sweat equity, maybe you’re getting paid that in physical dollars, but services for your business that can be you know, maybe there’s a by the way, accountants, those are pretty important people. Right. So accountants is another opportunity, you and I know they’re on your list. You’ve identified everyone. So this is exactly guys, I think this is a perfect place for us to stop because if you haven’t built some of these strategic partnerships and relationships to earn more than just a commission on a sale, and yes, that’s we understand that’s how agents get paid. But there are other avenues and fee is going to help you figure out how to do that, how to identify and how to approach those businesses and what to offer them and what to expect in return. And guys, like he was saying you’re already referring people to other vendors anyway, you might as well see if there’s an opportunity to work together. And you know, it’s you just you’ve opened my eyes actually because we’re I’m kind of a business owner myself. So I now have to start looking at our strategic partnerships and realize oh yeah, maybe I’m I’m leaving some things on the table. In fact, I know I’m leaving. In fact, I’m going to ask for you to take a look at my podcast and tell me how I’m leaving things on the table because I totally 1,000,000,000,000% and leaving money on the table. So I’m doing it guys you’re doing it. We’re all doing it Fi is here to save us all so find for all things fi just find her on Instagram she’s she’s she’s easy to find search fi Gentry online, there’s not there’s one fee gentry and that is her. Which is one of the cool things about having a name like V Gentry is a name that you certainly remember and is unique. And fee is really the real deal again but on the board of directors and exp she she’s she’s that she’s the real thing. Author coach, athletes and a top producer and brokerage owner just everything she’s done it all so please reach out to her because she knows where this business is headed. Because she has been at those upper levels and Management at really the highest levels of some of the biggest companies out there. So guys, she she knows she knows what’s coming and she wants to help you future proof. So find her on Instagram at fi Gentry Fe GE and try and we’ll have links to all of these ways to get in contact with us in our show notes. But I would just want to thank fee for spending an hour with us we so much appreciate you You’re such a wonderful guest and you have such a passion for helping agents which is exactly what the show is all about. So on behalf of the audience, thank you thank you to fi This is a wonderful way for me this is my last interview before the before I go on holiday break. So what a what a fun interview for me to have. So selfishly thank you for you. But our audience also thanks to you and then on behalf of Fi and myself. We want to thank the audience do you stuck around to the very end we appreciate you we honor you This is for you. So thank you. Tell us how we can improve the show number one leave us a review let us know Good, bad, indifferent, let us know what what we want more of less of tell me to shut up, whatever. Let me know how to make the show better, but also support our sponsors. They’re the ones that pay the bills. So please check out their products and services. I promise you we I do not allow vendors to come on and be advertisers. Unless they have unbelievable services for agents, and telephones. Please tell a friend about our show. Another agent in your office, they need to hear this by the way, you’re owner of if you’re an agent and you work for a brokerage, instead of being the brokerage owner, send this to the owner because the owner needs to know about this as well. The owner needs to know or the team leader needs to understand there is opportunities and they already know it. They just don’t have the strategy about how to get there Fi is going to help them do that. So reach out to fi she’s awesome. We’ll have her contact information in the show notes. Find her on Instagram at fi Gentry fi have a wonderful I’m just gonna say have a wonderful holiday season and you’re here. Fee Gentry 45:55I know I can’t wait I don’t have anything good plan. I plan on traveling but I’m gonna be actually just focusing down and rebranding and doing some new stuff. So yeah, D.J. Paris 46:03well, by the way, too, like fi has I was we were joking about this before I the fi is the best voice ever. She was just the self soothing voice. So I said if you’re going to hire a consultant, you’re going to have somebody work with you. Wouldn’t it be cool to have somebody with a voice like fee? Well, you might be directly so in fact I need a strategic partnership with FIFA. I’m only teasing. But I am happy to promote fi because she She’s wonderful and very, very skilled. But she also has a wonderful voice and she hosts shows and she does it all. So reach out to her she will get you on the right track fee. Thank you so much. We will see everybody on the next episode. Fee Gentry 46:39Thank you so much.
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Dec 27, 2023 • 49min

AI For Real Estate Agents In 2024 • Tara Meier

Tara Meier a real estate marketing technology expert talks about how she got into the real estate business. Tara discusses the importance of online presence and also shares tips on how to utilize AI in your everyday work. Next, Tara talks about the best way to create content. Tara also discusses her thoughts on sharing personal life vs professional life on social media. Last Tara gives tips on how to use paid ads on social media. Please follow Tara on Instagram and on LinkedIn. If you’d prefer to watch this interview, click here to view on YouTube! Tara Meier can be reached at (623) 253-6257. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00Curious about how to utilize AI in your business for 2024. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solution so that you can easily generate more business. Their agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod. And now on to our show. Hello, and welcome to another episode of Keeping it real the largest podcast made by real estate agents and for real estate agents. My name is DJ Paris. I am your guide and host through the show. Welcome if you’re new, welcome back if you are returning, and in just a moment, I’m going to be speaking with top producer Tara Meyer. Before we get to Tara, just a few few quick announcements. Number one, let us know how we’re doing tell us, the best way you can tell us how we’re doing is by leaving us a review. So whether you’re listening to us on Apple podcasts or Spotify, or one of the other million places you could find us let us know what you think of the show. We take your feedback into account and we make changes because this is all about you. And one way you can help us in addition to that is also by telling a friend think of another realtor that could benefit from while you’re about to hear an amazing conversation with Tara and send it over to somebody because everybody needs to know about AI and we’re going to be talking about that a lot today and also online presence and how to build your brand via social. So we’re gonna talk about all of that stuff. So please tell a friend and also support our sponsors. That’s the last thing they’re the ones who pay the bills they keep our show rolling and we love our sponsors please love them back check out their products and services give them a try. I promise you won’t be disappointed. But alright guys enough pitching for me. Let’s get to the main event my conversation from with from my conversation with the great Tara Meyer. Today on the show, we have Tara Meyer from my home, which is in Chandler, Arizona. Let me tell you more about Tara. Tara Meyer is a seasoned real estate marketing technology expert with over 20 years of industry experience. She’s known for her entrepreneurial spirit and Tara also excels in leveraging innovative marketing technology to enhance visibility and productivity. Now as a coach and consultant she specializes in brand and identity development, online presence and online presence and reputation management and social media strategy. Tara’s expertise extends to AI and automation. That’s what everybody’s wanting to learn about. We’re going to talk about that today. Also digital advertising CRM implementation and transaction management systems. Her focus is on driving growth and efficiency for real estate professionals through cutting edge strategies and tools I want we’re gonna have such a fun conversation today with Tara. But before we do I want everybody to follow her on Instagram. We have a link to this in the show notes but it’s underscore Tara T Ara Meyer, m e i e r underscore so underscore Tara Meyer underscore, don’t worry. We’ll have a link to it. You can find it there. And please follow her on LinkedIn as well search for Tara Meyer. We have a link to that in the show notes as well and go to her website, which is Tara meyer.com We to learn about all things Tara? Tara, welcome to the show. Tara Meier 4:30Thank you. Thanks for having me. D.J. Paris 4:31I have to say my very first real girlfriend in life was named Tara. And so and I haven’t thought of that name in a very, very long time. So I’m having these weird flashbacks to my early 20s of going this this painful relationship that was a million years ago and actually she’s she’s she’s a lovely person. Everybody’s first relationship was was terrible. I think so. But it is it is funny. I I I haven’t talked to too many terrorists since then. And I was I had a moment where I was, I was like, why am I thinking about my Oh, that’s right. They have the same name. So just kind of a cute story. But she’s married has kids, she’s doing great. But anyway, let’s talk about some fun stuff today. Because I, I’m a marketing person as well. You’re a marketing person. You’re about systems and branding, and marketing. And we’re going to talk about all that fun stuff, as opposed to just how’d you grow your business, which is what I do on every other episode, which is really fun and exciting, too. But people really want to hear about systems and marketing. So let’s talk about that. But before we do, I do want to find out how you got into the business. How did you start in real estate and why? Tara Meier 5:43Yeah, so and 2002, I found myself at the front desk of a title insurance company. I spent 10 years at first American Title kind of doing various positions I, you know, grew from, like a set of receptionist, I did escrow disbursements and signings, and finished off as an examiner on the title side. Shortly after that, I was recruited by a an agent who liked my title background, he was focused primarily in REO at that time, so that was around 2010. And I, you know, helped him with it. I mean, he was a one man show running like, you know, 30, various 30 to 50 Reo dispositions at one time. So it was all things vendor management and Cash for Keys and some of those, you know, not so sexy things. And then from there, I transitioned, I got my license in Arizona in 2012. I was a, you know, a successful agent, I think I did, roughly around 150 transactions between two 2012 to 2019, when I also got my broker’s license, and then I quickly decided, I decided I wanted to pivot and do something new. And so I went into prop tech, that where I was a supervisor and a Program Manager for Zillow offers, and you know, I learned all things, you know, scaling and how to, you know, operate with, well manage people, as well as work with some of the most top producing agents in in the western United States that were affiliated with Zillow offers at that time, they unfortunately went through a wind down, which everybody knows. D.J. Paris 7:31We all know, we all know, Zillow offers this is no, by the way, by the way, I know a lot of people have strong feelings about Zillow in general, I do not have those same strong feelings. I am, I am a big fan of tech companies, Zillow, I don’t you know, will they ultimately try to replace agents? I guess, you know, they say they won’t. But regardless, I think Zillow really does act to really help agents more than than and I know that not everyone agrees with that. But I am a fan of Zillow. Actually, they used to be a sponsor of my show, and I used to have them on the show all the time. So I’m a big fan. Yeah, Tara Meier 8:05it’s it really, it was a great company to work for, I learned a lot about culture and, and just like how to operate at a in a high capacity. So I really valued my time there. It’s unfortunate that it ended but you know, that’s things happen for a reason. D.J. Paris 8:19Bad timing, that not you but the it was just timing with the market and everything and, and it wasn’t the only company the only, you know, company like that to go or division of a company like that to go under pretty much most of them did. So it wasn’t exclusive to Zillow. But um, so So you pivoted you, you were doing that, and then that ended. And then where do you go from there? Yeah, so Tara Meier 8:42then I was picked up by another prop tech company actually called the orchard and I was the general manager and launched the Phoenix market here. And they also went through a wind down. So I was there for about a year and a half. So my, my tenure in Prop tech lasted about four years. And then I was like, Okay, I need to do something different. And maybe I just need to go back into real estate. And so I was kind of playing with that and trying to relaunch my, my indie career, at the worst time, probably possible. You know, while we were kind of going through these high interest rates, and everything of 2022 and 2023. And then I was actually approached by or I followed a friend of mine, Aaron Lacey, who’s also an MTD for my home. And he had, you know, kind of sent out an SOS like, I’m looking for somebody who’s really into marketing and can help me kind of grow what I’m doing here. And so I, you know, reached out to him was like, Wow, this sounds really fun. And I don’t know if I have like the chops for it, but I’m willing to give it a try. And, you know, it just made sense, because it was like, even throughout my entire like real estate career. That was the thing that I focused on the most was the marketing technology piece. I was in charge of doing the websites I was in charge of, you know, doing all of the lead gen of setting up our online presence of doing all of these things. So I have a knack for it and a passion for helping others. And you know, I’m also this kind of side by side side hustle, but I’m also a crossfit coach. And so I Yeah, so I love helping people like just lifting them up and and helping them navigate, you know, complex, complex things, whether that’s you know how to do a snatch or clean and jerk, or navigating how to figure out how to put together a Facebook post. So I, D.J. Paris 10:30I have one CrossFit question for you. I don’t know that this is a CrossFit move necessarily. But I in fact, it’s funny, I was telling Tara, I gonna have to leave at two o’clock. And the reason I have to leave is I have a personal training session, not not CrossFit, but I do like a weightlifter workout. But when I was going to ask you, because I’ve only seen CrossFit people do this. And for everyone else who’s listening, like shut up, get to the real estate stuff. But I just want to ask one quick question is, can you do a muscle up? Is that is that a? Do you know what a muscle up is? Those are insane. You can do one? Tara Meier 11:01Oh, yeah, I can do them on the rings. And I can do it on the bar. So D.J. Paris 11:04so so I want everybody to know what Tara just said, mean, she is the strongest person to have ever been on this podcast, because she will tell you, it is one of the hardest things you can possibly do as an exercise. And literally I’ve had on NFL football players on the show that cannot do that. So that is incredible. So you are a very fit person. That is incredible. Tara Meier 11:26Athlete, yes. D.J. Paris 11:28Yes. Oh my gosh, that is amazing. You guys, if you don’t know what that is, Google muscle up, it doesn’t look as hard. Just give it a try. And if you could even anyway, alright, let’s get to the fun stuff. But the reason I’m saying this is my trainer just got her did her first muscle up ever it took her a year to get there. So and she’s like the strongest person I know. So that’s really, really impressive. So discipline is not a problem for you is guessing Tara Meier 11:53no, it is not a problem. I love trying to figure things out, whether it be you know, a muscle up or walking on my hands, or you know how to get somebody to look at my, my website. So D.J. Paris 12:06let’s start with online presence. So realtors, I agree, most of them have little to no online presence with the exception of, Hey, I just sold this home, or I just listed this property and I’m gonna throw, you know, pretty boring post on Facebook or Instagram. That’s usually about it. Let’s talk about what agents can do in 2024 to really provide value to their followers on social media, because and I want to get your opinion on this, I believe the best way to really garner interest is to, you know, provide some sort of content that isn’t all just about look at how great I am. But more about here’s some maybe questions or some answers to questions that you Mr. or Mrs. Follower might have. Or here’s some content that you just would find interesting. So I’d love to get your overall philosophy on online, you know, branding, especially with with social media. Oh, Tara Meier 13:04gosh, yeah. So, so much to talk about there. So first and foremost, my, you know, online presence is, is probably the most important thing that a real estate agent can do. I mean, you know, 90% of people are going online and Googling you whether you are a referral or whether they see a postcard come in the mail, they’re going to be Googling you. They’re going to be checking out who you are, what you stand for what your online marketing looks like, before they decide to pick up the phone and call you. And so by the D.J. Paris 13:36way, also, also your friends are going to do the same thing. So don’t assume that just because you work a referral based business, meaning your clients refer or it’s your sphere of influence, those people are also going to search you. Tara Meier 13:49Yeah, yeah. And that’s, that’s, you know, a common misconception right now is that referrals will just pick up the phone and call and that was maybe true five years ago. Now on average, it’s taking them two to three weeks of research before they actually decide to pick up the phone and call. So online presence number one is showing up consistently so that it’s not confusing, you know, all of these online platforms like zillow.com, Redfin, realtor.com homes.com, they’re all going to create profiles for you, whether you like it or not, because they are fed from the IDX feeds. And so it’s important that you go in and you take control of what people see from you. And so that means updating, adding a profile, photo photo, if there is an opportunity to showcase a banner, like in realtor.com, you should do that. Make sure your bio is up to date and accurate and not outdated, and also ensuring that all of your links work to your various platforms. Google business is one that’s, you know, I think way under leveraged right now for real estate agents. And it’s so important because you could drive all of your reviews there and it’s the first thing people see when they go Will your name and there’s a lot of ways to optimize it for hyper local type content. And we talked about content, you know, whether you’re posting it on social media. So if you’re into doing Facebook, YouTube, tik, Tok, Instagram, all of those, I think it’s great. I personally don’t think that you need to be an influencer on any of those platforms in order to have a successful business. But what I do think you need to do is you need to show if you decide to show up on one of those, you need to be present, and you need to engage on a consistent basis. So you know, we look at different platforms like they are going to give you kind of either a positive result, a neutral result, or a negative one. And profiles that you have kind of out there, like maybe you have a Twitter or now known as X platform that you’ve had for five years, and you don’t do anything on it. It almost kind of gives that like negative Wow, does she open get D.J. Paris 15:57rid of it? Get rid of it, if you’re not using it? Because nobody likes to see last post? 2018 you’re like, well, it just, it just appears that you’ve abandoned something, right? Tara Meier 16:08Totally, totally. And, you know, you know, there’s there are certain, there are certain things that are good about having some of those platforms, but like I said, if you’re not on there consistently using it, posting consistently, then get off of it. And then with regards to content, I’m with you. Like I think that, you know, gone are the days when just posting a house for sale is going to be exciting. I mean, I’m to the point, I don’t know about you, but if I see it, I just scroll right by, and now people, people want to, they want to be entertained, they want to be informed, they want to be inspired. And so you really kind of have to identify your audience. Number one, that’s probably when you venture into this content producing realm is you need to identify who your audience is going to be. And that includes like uncovering like, what are there? What are their consistent struggles? What are their problems? What are what do they want to know? What are they asking online, and there’s a ton of different resources for you out there to kind of figure that out. Like chat, GBT is a great resource. You can you can use it to help you identify your audience in your niche. Or if you have a niche, like what are some of those common questions that you can maybe answer in some of your posts? And so So identify your audience that’s probably like, the biggest thing Yeah, yeah. So D.J. Paris 17:38I just jumping in just because you said a lot of really great stuff there. So here’s what guys if you’re like, Well, I, I sort of don’t know my audience. What my target audience is, well think about if you’ve worked with clients in the past, who did you enjoy working with the most? Was it a certain demographic, maybe an age range, maybe a certain type of buyer or seller first time versus maybe an investor or whatever you enjoyed, you know, and you can literally then type that into chat G but for if you wanted to work with first time homebuyers, for example. And I would want to know what’s the average age of a first time homebuyer Okay, well, that you can ask chat JpT that, and then I would say, hey, chat, GBT. What are give me 10 common concerns that a first time homebuyer has or hear 20 questions that a first time homebuyer may have, or what might a first time homebuyer be searching for on Google or Facebook or Instagram or YouTube. You can literally just ask these questions to chat GBT. And it won’t always be perfect answers, but you will get a lot of good data that way. Tara Meier 18:39A ton of good data. And I would say don’t be afraid to reiterate your question, the original question that you asked, because so many people I hear, you know, like, yeah, I answered a couple of questions. And it kind of came back with gibberish. Like you have to there’s a science and an art to the prompt. You have to tell it who you are. So I’m a real estate agent in this specific area. I want to know what, you know, what homebuyers first time homebuyers are struggling with in the Phoenix area. So and then give me 10 or 10 ideas for content to use on social media. So you have to be very specific. Otherwise, it will, you know, go off and who knows what kind of direction? Yeah, D.J. Paris 19:21but it is really cool too. Because if you think like, Okay, if one of the questions comes back with chat up saying, hey, neighborhood selection, or suburbs selection is one of the biggest challenges for new first time homebuyers like, Oh, that makes sense. Well, guess what, guys, you can now create content going. Here’s how people choose neighborhoods or here’s or here’s let’s do a tour of a neighborhood or, you know, the content is really endless. What you really want to find is how what really all you’re doing is answering the questions first time homebuyers or whatever your demographic is past. Tara Meier 19:55Mm hm. And I love that when it gives you the 10 ideas and then you say okay, I want to live Write on number one. And then it’ll give you like 10 More ideas or you can break it up into like a script for YouTube. You know, you can just continue to get more and more granular as you go down the chat until you get like, you know, get to the gold I guess. For D.J. Paris 20:16anyone who’s looking for the free version of chat, GBT? Yes, you can you can Google it and find it. I personally, if you’re not going to pay for it, you don’t probably have to at this point. Down the road. Yeah, there’s going to be some additional functionality you want to have access to, but I personally, I never search on Bing, but Bing, Microsoft owns chat, GBT. So inside of the Bing app, they have the chat. GBT is in there. And it’s pretty well updated, I think to 2022. So it’s pretty current with information. And you can literally just speak to it. So if you don’t have the Bing app, download it just to use it for chat. GBT. That’s sort of my pro tip. Sorry, territory. Tara Meier 20:53Awesome. No, I love it. I love it. I think that I was at the end of my gonna answer all of your questions. D.J. Paris 20:58I think so. Yeah. So so the idea is, you know, now now we’re really talking about AI. I was telling this to Tara. Just before we started, and I’ll make this very quick, because this is really about Tara. But I found a really cool application for AI. This this weekend, I was set. I wonder what’s a AI knows about my condo. And I just put in the building. It was built a few years ago, and it knew everything I just wrote, tell me everything you know about and I gave the address. And I go, Oh, my God, agents could do this before every single listing they have they just on their way, you know, use the Bing app, talk to it, say tell me everything you know, and let’s say it comes back with nothing. Let’s say it’s like, I don’t know anything about this home. Okay, fine. Then say give me five fun facts about the neighborhood or the city or the suburb or that whatever. You can use it to get information that you know, or give me things first time homebuyers in this neighborhood might be curious about or, you know, where’s the nearest grocery store, things like that you can get really, sort of, you could just ask it things that you can then use in your conversations. Tara Meier 21:58I love that one of my favorite features of chat, GBT, I actually have the paid version, just because I do a lot of training on it. But with a $20 a month version, you get an option to upload a photograph. And you can upload a photograph of the listing that you’re doing, and it will give you like, you don’t just ask it for a listing description for this property that I’m uploading a photograph of, and it will give you give such a great description of not only the architecture, but it will also go into what is surrounding it, because there is I believe the metadata that’s attached to the photos. Sure, yeah, yeah. So D.J. Paris 22:34that’s really smart. So it’ll know that it’ll know the coordinates of that most likely, if you have your, your, your, your metadata in there, and then it will just look for for other information, kind of, oh, that’s brilliant. I love it. Yeah, Tara Meier 22:46and I’m sure it takes into consideration to other listings that are around the area. So it kind of like you know, triangulates, all those different things and just really gives you some really juicy stuff. D.J. Paris 22:57So for $20 a month, if I was a brand new agent, and I really didn’t know much about architecture, or I hadn’t learned that yet. I would before every listing, just upload one picture and say, Tell me everything you know about this particular photo with everything that you can, you know, surmise, and this way guys would say, Oh, this is a Tudor home and, or whatever it may be. So Oh, that’s such a great suggestion. I love that. Tara Meier 23:21Yeah, yeah, any you know, and it’s not just limited to like, kind of listing and everything, like AI can really help you craft like a really compelling bio, it can help you build your brand. You know, it can help you draft copy for your websites for you know, all of your social media posts and everything like that. So I use it all the time. And you know, I will say that, yes, you definitely have to, like look it over. But as far as like getting, like the creative juices kind of flowing and making, you know, getting things started on the path to creativity, like it is a block remover, like so, use it, it will, it will change your world. D.J. Paris 24:02Yeah, it really, it really will. I think ultimately, over time, there’ll be applications developed into it that are very assistant focused, where you’re going to be a it’s going to know you it’s going to know your schedule. It’s going to know you know, your you know, your challenges, and it’s ultimately going to start you know, helping you but now for now you can just manually ask it everything. And as Tara was saying, you know, you can start talking to it and telling it who you are, hey, I’m a realtor. I’m this age. I have been in the business this long. The more specific information you give it, the better answer, it will it will give you and I’m looking for first time homebuyers in this area. What you could even ask it, what suggestions do you have for me to find first time homebuyers in this area and it will give you it will give you all sorts of suggestions. Let’s talk about so what I think what most agents know about AI today is listing descriptions we know we can throw or listing description that we write in, or we don’t even maybe AI will write it for us. But if we have one, we can have it write a more persuasive one, or you know, and you can even tell it to avoid fair housing violations. So you can always say, Please rewrite this in a more persuasive way or more emotional way or, or whatever. And please make sure to avoid, you know, fair housing violations. And it’s, again, you want to double check everything, but you can add that in at the end. Mm Tara Meier 25:27hmm. Yeah, for sure. The other I mean, it, you know, it’s not limited to just listing descriptions or branding, even if you are utilizing like a CRM, and you want to put together some kind of open house campaign, or, you know, texting strategy, you can use it to, you know, navigate that as well and come up with, you know, email templates, texting templates, anything like that, that you want to add into your CRM in order to you know, nurture your clients. So, D.J. Paris 25:56yeah. And also we you can use it let’s I know, very popular thing for agents is doing some doing webinars or seminars where you’re, for example, Hey, I’m gonna help you buy your first home or, you know, from renting to buying what why you would consider that are investing in real estate or whatever the particular topic might be? You can have chat, GBT, right, you not only, you know, descriptions, for every every slide, they can actually create the slides for you as well. So it’s really very, very cool. If you’re like, I’m not good at graphic design. I don’t use Canva or Photoshop. Yes, I mean, you still may have to tweak some things, but it can put a pretty decent first draft together for you. Yeah, Tara Meier 26:38for sure. For sure. One of the, you know, things that have come up recently, like with the team at my home is, is putting together kind of seller, seller education classes, and like, you know, initially those types of things, they seem like a really big elephant to have to swallow at the, you know, right off the bat. And so, it, if you start it and do it systematically, you can really, you know, any take it just one step at a time, you can develop an entire like course, to, to teach on, do the presentation, and then also put together a marketing strategy to help people bring people into your classes. So, you know, it’s, it’s just, it’s very holistic, I mean, you can just do the whole, the whole thing, and it makes it very doable for just your average, you know, average individual who needs to generate some business and make some contacts. D.J. Paris 27:32Yeah, if you if somebody’s you know, if ever if our listeners are thinking, Okay, I want to create great video content on social media this year, but I don’t really want to write the scripts, and I don’t, you know, it’s hard for me to come up with topics. This is what you can use chat GPT to do as well. Say, Hey, create a create a 62nd, you know, script for me, specifically talking about, you know, X, Y or Z. And, and then give me five different versions of that, or five different, you know, five different examples altogether. And literally, that’s your script, or at least a good first draft for a scripted, you just saved yourself hours. And now you just have to turn your phone around and hit the record button. Yes, Tara Meier 28:15yes. And you know, you have so many resources out there as real estate agents with regards to market data. And, you know, everybody wants to do a market update, but nobody want knows what to say. Or sometimes in some cases, you may not even know how to interpret some of the data that’s coming through. And so use things like chat GBT, or even cloud AI is a really good one for consuming large amounts of data. So you can get some like 10 key takeaways on like a really hefty document. And then you can ask it to generate you a scripture just like he just like Did he was saying and it will even go into as much detail as giving you like the cutscenes and what should be incorporated like on on screen as far as text is concerned. So it does it just it saves you so much time and leaves you way more time to actually connect with people and your families? Like I mean, this is going to be like the biggest time saver I think and we’re really going to see some some leveling up. I feel like in the real estate industry, thanks to AI. Yeah, D.J. Paris 29:12do you want to be at the front part of the curve here because once everybody understands how to utilize it, it becomes a little bit less significant for the individual agent, because everyone’s going to be utilizing these tools in in different ways. But you really want to be at the front end of this because this is the time to really explore AI. I would love to also Tara ask you okay, we should mention by the way, Tara does consulting and coaching for real estate agents. She talks a lot about audit, marketing, automation, branding, AI systems. This is her specialty. She is a marketing guru. So if you’re interested we have caught Tara’s contact information in the listing description. Please, please please reach out to her and she can let you know what her different training and coaching are. shins are terrible. Let’s talk a little bit about batching content, because we know like, in an ideal world, I’d film a video every two days, and maybe a 62nd video on on, you know, Instagram or Facebook. But we know that that’s pretty difficult to do when things are flying at an agent, you know, at any given time, and maybe every two days isn’t realistic. So could you batch the content? And do you recommend sort of batching versus individual, you know, doing it every two days or so. Tara Meier 30:30I personally love batching. I have tried both ways. Both, you know, doing it on the fly, and trying to, you know, juggle a million things at once, you know, even just like when in my regular job, I mean, I have other clients and everything that I have to work with too, just like real estate agents. And I have to set aside like two to three hours a week for planning, and, and recording. So I may have a day where I do just kind of like the plan, I find my audio I do, you know, kind of all of the background, you know, write out my caption and do my hashtags. And then I have another day where it may just be super simple. And then the recording is just like one and done. And I’m, I’m scheduled and I’m and I’m done for the week, I love that it makes my week so much less stressful. And so if you can do that, I, I highly suggest it you could use anything from you know, Google Sheets to organize kind of your plan for the week, to tools like Trello or Asana, both of those are very easy to use and free. Actually, all of those are easy to use and free. I personally like Asana, I have tried everything else. And that’s the one that kind of works best for me and for what I need. And, you know, it really just takes a lot of the pressure off of the posting piece too. Because I mean, how many times have you gotten to a point where like, Oh, I’m gonna do this real and, you know, and, okay, maybe I don’t want to post it after all, or a post it and then you delete it because you’re like, Oh, it was really embarrassing. Or I didn’t think it was going to do well. If you schedule it, and then you just don’t think about it, and you just let it go. You know what I mean? And you kind of you just have to be okay with some are gonna flop and some are not. And, and, and, and batching really helps I think not only with time saving, but also with like your mindset as it pertains to getting content out. D.J. Paris 32:29Yeah, and also to, let’s remember everyone that just because you post something on social a video, for example, a very small percentage of your audience is actually going to see it. So it’s not like every single person you know, is going to watch this video and then have a judgement about it, whether it was good or bad. You know, it very, very small percentage. So don’t worry too much about, you know, that part of it of like, oh, my gosh, this isn’t perfect. I don’t think anyone’s expecting perfection out of your content. I think what they’re expecting is good quality information. curious to get your thoughts on them. Tara Meier 33:03Yeah, no, I 100% agree. And you know, it’s important to kind of come up with some guidelines for yourself with regards to what it is you’re going to be posting just to kind of keep your guard rails your bumpers on, so to speak, so that you don’t get too far off. And, you know, law lands. And, and it also makes it easier to plan that way, you know, and people want information, they want it, like I was saying earlier, they want to be entertained, they want to be inspired. And so coming up with some common themes for yourself that makes sense and resonate with who you are and who you want to be as a brand is going to be an important first step even like back when we’re talking about you know, creating and identifying who your audience is. Because you can’t please everyone. And so, it’s important that you’re talking, you know, you have to narrow down who it is you’re talking to, and not care about who you know, like like you’re saying your your friends and your sphere. Yes, they might see you but only only a few of them will and you know the the reason that you’re doing social media and you know, reels or Tik Tok or anything like that is to reach new followers. And so you want to be speaking to them. And if you don’t raise your hand and be yourself and let people know what it is you do, then they’re not going to find you. D.J. Paris 34:20So I have a question about personal revealing personal details about your own life versus just professional details. Right? So we could we can talk we can have a brand that is exclusively, I provide great information about buying and selling homes, real estate stuff. And I also know a lot of agents want to show parts of their personal life as well that people could find maybe interesting because it shows what that agent is passionate about. For example, you’re you’re a workout person, a CrossFit person. So I’ve seen agents who are CrossFit people post you know, little Quick videos of their workouts, do you have an opinion? And again, everybody’s temperature around sharing private, or personal, you know, sort of information is as different. So obviously, there’s no correct answer. But what’s your overall thought on professional content versus personal content. Tara Meier 35:19So I think a good mix is always a good idea. People, they want to know the person behind the profile. And I think how much you share is really your choice and dependent on how much how comfortable you are doing that, and whether that’s something that you feel is important. So, I mean, I’m, I try to be a mix, you know, I kind of think of like stories is kind of my place to engage with the people and share kind of, you know, silly memes about my husband or something like that. And then, you know, I tend to kind of keep my reels a mix of personal, inspirational and business. And I think, you know, it’s important to share who you are outside of business, because I don’t know, I personally, I built a lot of my business around CrossFit, when I was actively selling, and had I not done CrossFit and not like, let those people know what it was I did, then I probably wouldn’t have been as successful as I was. So people like to connect with, like people. So show who you are and what you do outside of just real estate. Did D.J. Paris 36:29you end up working with CrossFit people who would be attracted to a she’s a CrossFit person, I saw our videos. So they would start to think, Hey, she’s like me, I want to work with people who are into similar things to me. Like I imagine he probably did work with CrossFit people. Tara Meier 36:43I did. Yeah. A lot. D.J. Paris 36:46Yeah, it’s funny, I used to, when I used to see Realtors showing their workouts, I always always was like, I don’t really get it, like, Do people really care. And then I sort of like watching people work out now, like, I don’t know why, even if it’s just for a few seconds, there’s something kind of inspiring about it for me to remind me to continue on my physical health journey. But also, it’s like, oh, that person’s, you know, really disciplined. And also, and I’m not saying everyone has to work out in fun, like workout videos, but whatever it is, you’re passionate about any part of your life, you can feature it. And, again, that might just speak to somebody who also has those same passions, and is like, God, I wish I had a realtor that was into some of the same stuff that I’m into. Or I’d be more comfortable with a realtor who was into some of these, you know, I’m a, if you were like a big Harry Potter fan, I’m not. But if you were, I would be talking about I mean, that’s an old thing, but whatever, whatever a newer version of Harry Potter, that’s your thing? I would I would talk about it all the time on social media, if that was your thing, because you’re gonna attract those people who have that same passion. Tara Meier 37:48100%, D.J. Paris 37:49do you have an eye? Do you have a suggestion for a mix of personal and professional? So in other words, hey, here’s some information about buying and selling homes, or I just bought, you know, I just had a client do this or that. And here’s what I got going on in my personal life, do you have like a suggestion for a mix of maybe what percentage should be each? Yeah, I Tara Meier 38:08personally think that it’s like, you know, two thirds, you and 1/3 business, especially for real estate agents, you know, and it’s, it’s more like, who you are with a sprinkle of real estate, kind of in there. And if you can relate what you do on a daily basis, like maybe you’re at the park working, and you’re like, hey, getting work done, while I’m, you know, watching my kids throw, throw a baseball or something like that. So, you know, there’s subtle ways for you to do it. on a consistent basis, it’s just kind of figuring it out and making, you know, you have to just do it is really the strategy, you have to just figure it out what’s gonna work for you. And, you know, make sure that you’re paying attention to the analytics and the the data that’s within the system. So you can kind of see what’s getting, you know, the most engagement and maybe what’s not so you can shape your content. That way D.J. Paris 39:01we can we talk a little bit about digital advertising and beyond like, we’re talking about creating content. Do you have specific thoughts on agents who are thinking about doing Facebook ads or LinkedIn ads? Or Instagram ads? Any specific? Have you seen agents have success with that? Or is that is that a tough mountain to climb? Just curious, your thoughts? Tara Meier 39:24Um, yeah, so you know, Facebook ads, bulk of the population is on Facebook. I mean, it’s got the biggest audience out there. And so if you are just going in and boosting posts, posts, like randomly, like, you don’t have any strategy behind who it is you’re trying to target. I think you’re pretty much like throwing spaghetti at the wall, just kind of seeing what, what, what sticks. There’s, there are ways to be much more strategic about your ads that you’re doing on Facebook, Instagram. And you know, and I’ll talk about LinkedIn in a second. But with regards to Facebook and Instagram, there’s a lot of ways to kind of layer your farming So if you are farming specific areas, you can layer some digital ads on top of that. So utilizing phone numbers and email addresses that you may have from your farms, you can create custom audiences and target them in more than one way. So you may be sending them a postcard in the mail. So they’re getting that. And then they’re also starting to see you online. So they’re like, oh, my gosh, this person is everywhere. I think that that’s probably the most strategic way to do any kind of Facebook or Instagram ads at this point, especially for real estate. It’s just being, you know, strategic, you could even you know, download your, your contacts from the cloud, and Google and you know, so that way you have like your sphere, and some people that maybe maybe maybe you’ve worked with in the past that you may not have contact with anymore. So there’s a lot of ways to do them. D.J. Paris 40:47That’s a really good point, too. So basically, what Tara was saying is, you can take your CRM and export all of your contacts and upload those into Facebook as a custom audience. And what Facebook is going to do is try to match those email addresses and the names with accounts that they have. And it isn’t going to be a perfect match, always. And it might not find everybody, but it’s going to find a lot of people. And if you upload all your clients, for example, you probably wouldn’t want them to receive an ad that says, hey, buy your buy your first home, right? Assuming that these are people that have already bought a home, right, they might want to get up, think about are you looking to upgrade to your next property, you can make a specific ad for that or looking to make a change, that kind of thing. So you can get really granular about this. And there doesn’t have to be a million different buckets. But there may be a few buckets of you know, this isn’t yet a client. This is a client that I’ve already worked with. And you can have different ads going in this way. And guys, I used to Facebook used to come on my show every single month corporate and talk about and they would say do not Boost Post, do not Boost Post, if you’re a realtor, they would literally just tell us to do, it goes back a few years, but the head of the real estate department and Instagram or Facebook would better would say do not boost posts, guys, you want to be way more strategic. And so Tara can actually help you with all of this stuff, too, and help you figure out what your audiences are. It is a little complicated, but she can help you get get set up that way. Tara Meier 42:12Yeah, 100%. And with regards to LinkedIn, So LinkedIn is actually has been named like one of the like, you know, top things to do for 2024. As far as ads are concerned, you know, there’s a lot of opportunities there, particularly with people who are doing like commercial, and agricultural things that are more business to business. But also on the luxury market. Like there’s a lot of contacts you can make, you can do some some targeting, with regards to job titles, things like that, to kind of make your targeting a little bit more specific and segmented. And, you know, I personally have not run any ads on LinkedIn. This is just kind of done my research. So I’m excited to dive into it on my own and see what it could do, some of my colleagues have been working on it. And they’ve been just, you know, singing its praises. So if you have not taken an opportunity to check out LinkedIn for your marketing efforts in 2024, that’s definitely something to start keeping an eye on. D.J. Paris 43:16And it’s also the social media platform that I think realtors use the very least, it seems to be not used at all by realtors, and it is used by literally every other industry. So this is a place where I would spend a lot of time for example, if you had a client that worked at at a corporation in your local area, I would go into LinkedIn and see if I could find like the head of HR for that particular organization, if it’s big enough to have that, or the owner and say, Hey, I just worked with one of your, one of your employees, I help them, you know, buy, sell or whatever. And I would love the opportunity to come and bring lunch for the audience for the office. And you know, reach out and do a free webinar about you know, working with a realtor or whatever this is what you can use LinkedIn to do is you can actually find this information and use it in a hyperlocal way. So it’s not just about making as many connections as you can on LinkedIn, which is great as well, or posting great content to LinkedIn. But you can actually use it for research and development to find opportunities for you to reach out to, you know, because every every corporate person I know they use LinkedIn, they love LinkedIn, they use it. Realtors don’t usually use it. So don’t be don’t be fooled into thinking oh, no one uses LinkedIn. They do. It’s just realtors. Tara Meier 44:29Yeah, exactly. Yeah, I’ve I’ve used it more in the last like four years than I ever thought I would. But it’s amazing, like the number of connections that you can make on that platform. You know, it’s great to just stay up to date on a lot of different market trends because that’s where it’s a great place for you to also share your insights as far as like what you know about the market. So just be strategic about what you’re sharing there. And, and I and you join groups. There’s there’s all kinds of things on there for you to put participate and engage. So, D.J. Paris 45:01yeah, I’m a big fan. We’re actually streaming live to LinkedIn right now as well. So we streamed, yeah, we streamed out to all the major platforms. And and that’s guys, you know, that’s kind of what you want to again, the whole point is, should I be on Facebook? Should I be on Instagram? Should I be on LinkedIn? Tick tock? Where is your audience hanging out, that’s where you want to be, where and also what you enjoy, like, if you hate LinkedIn, don’t, don’t do with it. If you hate tick tock, don’t be on tick tock, because it’s not going to work for you as well. You want to be on something that you feel comfortable with, but also that your audience your your preferred audience is hanging out at how do you know where your preferred audience hangs out? Ask them send out a survey to all of your clients and say, Hey, I’m working on my marketing strategy for next year. Just curious, where do you spend the most time? What you know what, what social media channels, if any, do you spend time on that will tell you we found out in an organization that I saw that I helped that unrelated real estate, that LinkedIn was the number one place, I would have never guessed that I would have guessed Facebook. But for this organization with 1000s of members, LinkedIn was the clear winner. And we wouldn’t have known that had we not asked. So we put a lot of our resources into LinkedIn at that point. So great, a suggestion there is just reach out to your audience and say, Hey, can you help me I’d be curious on where you’re spending a lot of time. And that’ll give you some guidance. So Tara Meyer is our guest. And I want to make sure that we tell everybody that she is a coach she can she is a digital strategist. She is also a marketing strategist, and most recently AI and she’s a systems person. So for example, if you wanted to learn how to deal with transaction management, and maybe not have to do all of that, all that work, she can help you figure that stuff out as well. She’s a systems person, and she’s very, very effective. So if anyone out there is like, gosh, I would like to work with someone like Tara, maybe she could help you know, take my marketing strategies or my systems to the next level. Or just learn more about AI and automation. Tara is your person so you can find her Tara meyer.com You can also follow her on Instagram underscore Tara Meyer underscore will have links to that, as well as her LinkedIn profile and all of her social channels as well as YouTube. We will post all of that in our link in our description. So please, please, please follow her. Tara, I want to thank you so much for coming on our show. This was really great. We I counted 10 different suggestions that you gave throughout the interview. So guys, if you miss some of them, please go back and re listen. And the best way you can help us is just tell a friend about the show. Tell another realtor that struggling with I mean everyone’s struggling right now guys, it’s just a tough time to be in real estate. So everybody needs as much help as possible. Do do a good deed tell a fellow agent about the show that helps us grow. Also support our sponsors and support Tara follow her on Instagram, LinkedIn, reach out to her Tell her how much you appreciated her her appearance today and also maybe reach out to her about coaching. She would love to chat with you. So, guys, on behalf of the audience. Tara, thank you so much for being on our show. I know how busy you are. And thank you for spending time with us and on behalf of Tara and myself. We want to thank the audience for sticking around to the very end. And thanks again for supporting our show and telling a friend. We will see everybody on the next episode. Thank you so much, Tara. Tara Meier 48:24Thank you for having me. It’s been a blast.
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Dec 21, 2023 • 1h 8min

Why Real Estate Agents Need Mailers In 2024 • Janine Sasso

Janine Sasso the Hyper Local Agent with Coldwell-Banker in Chicago talks about how she got into real estate and grew her business. Janine discusses the role open houses played in the beginning of her career. Janine also discusses how she addressed her youth to make people comfortable to work with her. Next, Janine describes how she built and perfected her mailing list and how she grew her farm. You can buy Janine’s “Success With Real Estate Mailers” book here. If you’d prefer to watch this interview, click here to view on YouTube! Janine Sasso can be reached at (847) 754-1835 and janine.sasso@cbexchange.com. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00I’m gonna blow your mind right now. Did you know that in 2023 the ROI on mailers, physical mailers is 10x? Guys, we’re gonna make the case today why mailers are important and you need to be doing these in 2024. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solution so that you can easily generate more business. Their agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod and now on to our show. Hello, and welcome to another episode of Keeping it real the largest podcast made by real estate agents. And for real estate agents. My name is DJ Paris. I am your guide and host through the show and in just a moment we’re going to be speaking with author and top producer Janine Sasso. But before we get to Janine, just a couple of quick reminders as always support our sponsors. We love our sponsors. And they are helping us continue to produce episodes for our show. So please check out their products and services, I promise that they will only select sponsors that will actually help you grow your business and continue to tell a friend think of one other agent that could benefit from hearing like great agents like Janine says, so we’re about to hear from and send them a link especially this episode. Guys. Just wait until you hear what Janine is about to say it’s pretty wild. So anyway, it even blew my mind and I was like, really? We’ll just wait. It’s awesome. All right, let’s get right to it. My conversation with Janine Sasso. Today on the show we have author and top producer Janine Sasso from Coldwell Banker in Chicago. Let me tell you more about Janine now, Janine Sasso is on a mission to impact more agents with young children to earn their dream income. Now forget about time blocking and say goodbye to expensive mailing companies or mailer companies Janine is going to share her proven lead generation tactics that have been ranked the number one lead generation technique for decades. But with a modern twist for today’s busy agent, Janine was tired of choosing between a career of being a mom and discovered how geographic farming has allowed her to scale her success quickly, mainly with mailer marketing, and community events. And before you go, I don’t want to do mailers. I am telling you, you want to do mailers. Stay with us. We will convince you in this. This conversation why that’s important. To learn more about Janine I want you to go visit her website. There’ll be a link to this in the show notes. The hyperlocal agent.com is the hub of everything Janine, you can also find her on all the different social channels except Twitter. She is She is not a Twitter person. I don’t even know who is Twitter person anymore in real estate but she is on every other social channel including Tik Tok. We will have links to her social channels in the show notes, but just do a search for Janine Sasso and find her and also she has an amazing book that I want you to check out called success with real estate mailers. And that is on Amazon. We’ll have a link to that in the show notes. Janine, welcome to the show. Janine Sasso 4:20Well, thanks for having me and introducing me to your audience like this is going to be a fun one. Because we’re going to convince people right convince people have done direct mail is not that. I D.J. Paris 4:32hope so. So I am holding up right now a a handwritten card, which if you’re listening, you won’t hear this from one of my last guests. And I we were talking about we were talking about mailers, and in this case, handwritten cards. And I was saying to him, he because he’s a big fan of writing handwritten cards that I know we’re gonna be talking about something slightly different, but just sending things through the mail. And I said, how often how many cards do you get a year from anybody? You know, outside of your birthday outside of, you know, the holiday, I mean, just like random, hey, I’m thinking about you cards. He goes, I get about one a month. And I was like, you get one a month, I get like one a year. So I’m holding one up from the guy who I actually said that to and he, after the thing, maybe he was just trying to be funny. He wrote me one. And so I got my one for the year. But this is how big the opportunity really is to send mail. I mean, I don’t even get junk mail anymore. Like it’s amazing. Like, my mailbox is usually empty. And it is certainly the mail I do get is not real is not from realtors, it might be like a catalog or something. But that is about all I receive. But Janine, let’s start. Before we get to mailing. I want to start at the beginning and sort of learn your story and how you grew your business and how you came to be. So how did you get involved in real estate? Janine Sasso 5:47Alright, so here is my fabulous story. I was born and raised in Germany. So I didn’t grow up here. I didn’t go to school here. And when I came over, I have an early childhood educator education degree. So that was where I thought I was gonna end up and I started looking at daycares. I had a three year old at the time that I finished my degree. So I started looking at daycares. I interviewed thinking, well, at least I can bring him with and I can be with him. And after the first interview, I was mortified at the working environment, I was mortified at the pay. Mind you, I had to figure out how do I go back and visit my family as a first generation immigrant in so many words. And you can really not afford a you know, flight ticket back home to Europe, if you are on that kind of salary. So it posed a big, like obstacle when like, Okay, I need to find something else. My husband’s mother’s and my mother in law has been in real estate. And she was the nudge that said, why don’t you give it a try. I started going to evening classes knock that out in like, eight weeks, I believe and got my real estate license. Wow. D.J. Paris 7:09And so being an immigrant in in the Chicagoland area should also mentioned I think I said this earlier, but Janine here is here in the Chicagoland area along with me. But it’s not the easiest, you know? Yes, we have millions of people who live here, however, you’re not from here. So your sphere of influence, I assume was almost nothing or very small, maybe limited. Was your husband from Chicago? I guess he’s from Chicago, Janine Sasso 7:32I guess. Well, so that was my, you know, a little caveat there because my mother in law is still a licensed and active agent, my husband’s referral business in so many words. I wasn’t even going to touch that. Because unless I wanted to have a really awkward Thanksgiving conversation was hey, you sold and Judy’s house, I was my deal. Right? I wasn’t gonna go there. So I’m like, Okay, so there went that. No family here didn’t grow up here. No school, my kids were too little. So I didn’t have any school, PTA sports, all of that good stuff. I had nothing and okay, this is gonna be interesting. So I started literally with zero. I did open houses. So that was my start. I’m like, Okay, let me figure out something. And open houses was where I got my feet wet in real estate, you know, leads, per se. D.J. Paris 8:21Yeah, that makes sense. It’s something that we hear from literally almost every agent we’ve ever had on the show. And we’ve done over 515 episodes. Everyone says I started doing open houses. And then, you know, people listening are like, Well, what happens when you don’t have a listing, you beg everyone in your office to allow you to do a listing? I’m guessing that’s what you did. Janine Sasso 8:45That’s what I did, in addition to rental leads, so our MLS does allow rentals. And because of that, I’m like every rental lead, I was like, me, me, right? I mean, my email folder, because it wasn’t for this transaction. It was always, hey, I have another rental lead for you. Right? So and D.J. Paris 9:02we should also mention, too, that Chicago is not known as a huge hub for Germans to emigrate to. We have like a large Greek population, we have a large Polish population. We have lots of cultures that are here. But German, there’s, I mean, maybe there’s a large German constituency here. I don’t think so. But, but but it’s not like you could just go oh, I’m just gonna go sell to all the German people. I know. I’m assuming that that wasn’t as easy to do either. No, Janine Sasso 9:28that wasn’t on the, on the table either. And we blend extremely well. So most often people need to listen to me for like, a little while before they catch on to an accent. So you know, it’s one of those things where we we blend in. I’m like, I can’t even tell I mean, and I get polish a lot people are like, Oh, are you polish? I’m like, no, yeah. D.J. Paris 9:45But well, the country is a very close, close proximity. So yeah, so the accents are similar, but you’re right. Yes, you do blend in, especially here with the large Polish community that we have. So the bottom line is you have to start from zero Go and tell us how did you so open houses were a key. Tell us more like, how did you really move forward? Janine Sasso 10:07So the first year, I tried everything that, you know, you see these Facebook posts of like, hey, I really have to get a deal in the next 30 to 60 days, what should I do? And you have 365 different answers. And you try to do as many as possible. And that’s what I did, right? I tried the open houses, I looked at cancelled listings I looked at for sale by owners, but just what happens when you look at a little bit here, a little bit there, right? You don’t really get that traction. And my first year, I am not your average success story. I’m like, my first year, I made $15,000, which is not terrible, but it’s true. It’s one five, so one, five, that was it. And for a career that I thought like, oh my gosh, I’m gonna be you know, I’m gonna be rookie of the year or something. It was really eye opening, that there was a lot of things involved to learn. And the main one was running a business. Again, I came from an employee mindset, right, you show up, you get paid for your hours, you go home. So it was really a crash course of you could work 24/7 If you really wanted to, it’s crazy. D.J. Paris 11:21Yeah, and trying to figure out what’s the what are some of the best sort of strategies to build a business and there are so many different strategies, like you said, and we were just talking about this with a friend the other day, she was saying, you know, my, she goes, I think my parents made a terrible mistake when I was a child. And they put me in every sport in every activity. And I said, Yeah, parents do that I kind of the same thing sort of happened to me. And, and I didn’t look at it as a negative. And she’s like, it’s very well intentioned, like, it’s a good, you know, it’s a lovely thing to do that for your children. But she goes, what it didn’t do is it didn’t get me to hyper focus. And one thing that I really, really enjoyed, and I could have really done something special in, you know, whatever, whatever she was was talking about. And it was just a good reminder that like, oh, yeah, when we, when we try, when we do try to do everything, we end up not really specializing in anything. Yeah, Janine Sasso 12:19so one of the things that again, my first year was very similar, I tried so many different things. And now one of the resources that we have on our website, that hyperlocal agent is 35 plus free lead gen strategies. And the reason that, you know, there are so many different ones, the basics that everybody talks about, but a they’re free, you can do them literally with $0, because that’s where I started. But you have to find something that connects write something where you’re like, I can get up each and every morning, and I can do something with that. And for me, that was geographic farming. That is where I decided I can be happy here. D.J. Paris 12:58And what’s great about geographic farming is it is focusing you into one well, obviously you can’t farm everywhere. So you have to just by default, choose a geographic area, or could be more of a demographic farm. I guess if you were like only going after doctors, you could buy a list of doctors and I guess you could mail to them. But geographic farming seems like it makes the most sense. Because of course, it allows you to then really hone your your skills on the inventory and the needs of that community. Right? You you’re going to learn over time where the best starter homes are for families moving maybe out of the city into the suburbs, where the best school districts are you this is just going to allow you to really build a brand around a particular geographic area is that is that fair to say? Janine Sasso 13:44Right. So once I started to get hyper focused on that being my you know, preferred way to get in front of buyers, as well as seller leads, everything just became easier, because it wasn’t like I was you know, I was like flailing around before trying all the things. And now it’s like, okay, you had to focus you’re like, did it serve my purpose of becoming a better known name, a better known person, people will refer and trust because the other part I had to overcome when I started I was I was in my early 20s. So I had to figure out, right? How do I make them feel like I have all, you know, the know how that somebody in their 50s or 60s Probably has, even though they might be licensed for two weeks, as you know, fourth career versus somebody that decided to make this the career in the first place. So again, it’s just things in my head, probably but people will have a certain perception. So D.J. Paris 14:42I don’t think that’s yeah, I don’t think that’s in your head at all. I think that is a 100% absolutely logical sort of objection, right? Somebody goes, Hey, we’re gonna buy an $800,000 home. Do we want to give it to the 22 year old Right? Like maybe not only because not that the 22 year old couldn’t be the Greatest agent on the planet they could be. But if we’re playing the odds, maybe that would be a hurdle to overcome. I’m just curious, before we move on, how did you address sort of your your youth your age, in a way that was allowed people to still feel comfortable, you know, giving you those transactions? Janine Sasso 15:17Knowledge? I mean, honestly, that’s what it came down to. When you started having a conversation with me at the open house. It was a very detailed conversation, right? It’s like asking the right questions. Well, tell me like, What were you you know, thinking for your ideal home? And it’s like, okay, like, what were you thinking in terms of downpayment? What was more important, those specific questions? And, and then you start also demonstrating all of a sudden, they were like, Oh, I didn’t even think about that. That was interesting. D.J. Paris 15:56Yeah, that makes sense. I’m curious to you were your I think your net was going out a little bit, but you came through just fine. Your video is was frozen, which is no big deal. I have a question, though, for any of our audience that hasn’t yet chosen to geographically farm. How? Or maybe up, here’s a bet maybe a different question. Let’s say we picked you up and dropped you into a city where you didn’t know anybody, which is basically what happened to you in the Chicagoland area. But let’s say we did it today. And we moved you to another area knowing everything, you know, now, different city, you know, nobody, and you don’t have to choose a new farm, what would you look for? In picking the geographic farm? How would you make that determination of where Janine Sasso 16:38so my first farm, the one that, you know, I still farm to the state i i lived in. So being close to home was, you know, one of the first things if I get dropped in the middle of a new place, I hope I’m gonna have a house over my roof, or, you know, a roof over my head. And I would probably start there, right, just because it’s close to home. And one of the reasons that I did decide to farm was, I didn’t want to drive 30 minutes to a listing appointment, I didn’t want to drive an hour for showing, right. I’m like, call me call me crazy. But I’m like, my time is not really well spend getting to and from appointments, one of the reasons being, I have to hire a babysitter to kind of make sure my kids don’t have to tag along, right. And I have this rule, I’m like, kids do not belong on listing appointments, they have come to open houses, they have come to buyer appointments, they have come to, you know, office events, they they’re pretty much there half the time, all the time, but not listing appointments, and not brand new clients. Like that’s my Sure, D.J. Paris 17:38of course, I want to make I want to make a quick point to because also choosing an area, that hope that you live in is also beneficial, because you get to say to everybody, by the way, I live down the street, or I live just you know, a few blocks over this is this is my area. This is where I live, this is what I know there’s something powerful in that versus Oh, where do you live? Oh, I live in the city 30 minutes away, or I live, you know, in another suburb? Which again, all of that is fine. Maybe not everyone lives in an area that they want to geographically farm. But if you do, Boy, that’s a powerful thing to say to somebody. It’s like, oh, by the way, this is where I choose to be here. And this is why I want to work with eight people in this area. Yeah, Janine Sasso 18:18so one of the biggest things on that one is my home value is directly tied to the listings that I get, right? If I give away the listings in so many words, it’s not going to do my own house any good. Now, if I want to fight for the best possible price that they can get, it’ll benefit my my own home as well. Right? D.J. Paris 18:39Oh, that is a very Hold on a second. Well, we’re gonna start we’re gonna pause that that is brilliant. You just said something really, really, really smart. And kind of it’s kind of a cute thing to to say it’s sort of almost as a little bit of a humor to it. But boy, that is I just don’t I want to slow that one down just a little bit. Because that is something nobody has ever said on the show. So Janine just basically said, she also gets to say, you know, if it comes up, she can say, Hey, by the way, by me getting you the very best price on your home, Mr. And Mrs. Seller, that’s actually going to help everyone in the community, including me, because I’m in your community. So I am incentivize, not just for my commission, but I at some point, I’m going to leave, and I want to sell my home and I want to make as much money as possible to obviously she’s not going to say quite like that. But you get the point. That’s a very, very good point. Janine Sasso 19:28It doesn’t, you know, I mean, you will not find the hardest working agent for that reason alone inside your hyperlocal area. Now, if you live there. Now, you might say, Okay, well, I don’t live there and I don’t you know, I can’t use that one. That’s true. However, if those are your stomping grounds, you then have to face the next seller that you sit down with and say, Well, what did you do over at Mary’s house because you gave it away? Right? You will not do that. You will say I fought the best I could for Mary’s house. So I can sit here today with you. And I feel really confident to tell you I did a super amazing job over there. And I’ll do this Same here because for me, it’s my reputation. And that part, right? It’s an easy one. D.J. Paris 20:07And how big is your farm? Meaning? Is it a certain number of households? Is it just a particular area? Like, how do you think about that? Janine Sasso 20:14Okay, I’ll take you back through my farming journey, because when I tell you my number right now, it is over 5600 homes. So that’s a lot. That’s where I started, I started out with 100 printed flyers, and 100 printed flyers, I decided to invite them to a neighborhood garage sale, out of that 100 flyers. After two years, I finally decided there has to be a better way. And I graduated into my first mailing route. So I use a service called Every Door Direct Mail through the United States Postal Service, when I started. And that’s where I graduated to my first route, I want to say in 2017, it was 400 houses, I felt so proud of me that I can like you just push a button and there’s like, postcards going out. Right? And I was literally heading to the playground and the mailman working his nine to five would deliver it. So I could still be at the park. And I could still do the mom things I do. Sure. And things were happening, like I had leads coming into, you know, my email inbox as I was pushing them on this way. So I’m like, I need to do more of that. So one route led to a second one, a second to a third and third or fourth, I believe I’m at Well, for more at this point. So D.J. Paris 21:38yeah, so when you first were doing the flyers, were you hand delivering them? Were you putting them on people’s doorsteps, that kind of thing? Yeah, Janine Sasso 21:47so I I’m not a door knocker. So I will, you know, try my best not to encounter people. I’m an introvert by nature. So just you know, striking up a conversation with strangers might be also partially a cultural thing. Everybody is into the small talk about the weather, especially in Chicago. And having you know, somebody in the elevator tell me hey, yeah, nice weather today, right? I’m not sure. What’s happening, right? Used to those little cultural quirks. And you know, now I talk about the weather just like anybody else in Chicago. But it’s one of those things where I just made flyers, I put them in door hanger backs. I took my kid, but I get in the stroller, and I just hung it on the neighborhood, right? took a walk, like that’s what I did. So when D.J. Paris 22:35you were doing 100, let’s just talk about how long it takes to actually start to make an impact and get results because we know that one mailer is basically no mailer, right? If you just do one, you might as well don’t do anything, because the odds of you getting a success, there are obviously very low, but over time, and with consistency, those numbers increase. So when you were doing 100, flyers, you know, how long did it take before you started getting any reach outs? Janine Sasso 23:02So that first flyer I did was actually an event invitation, I said, I would love to do a neighborhood garage sale. So I would like to coordinate a date I would be helping with advertisement. And if this date works for you, go ahead and send me an email that you’re in. And then I’ll just send you the details. And that flyer 100 flyers out I did get 10 responses back. D.J. Paris 23:27Wow, that’s sweet. You were offering I want to make sure I understand. So you’re offering to promote someone’s garage sale, but you don’t know that they even want to do a garage sale. You’re just saying, Hey, if you’re thinking about a garage sale, I’m going to help you is that basically it? Janine Sasso 23:43That’s basically it. I don’t know, you remember, I’m in the suburbs, right? So people love to have things to do Sure. On door. And that event for me. So garage sales, for me was always like, fun to look through other people’s right junk. And like, I love it. It’s like one of those things when again, you find something that you love. It makes sense. I’m like, okay, rather than now going from like, you know, different different houses all over the area. Why can I have a garage sale in my own neighborhood where I can literally just go from house to house to house to house and have it my way right? So that’s what we did. D.J. Paris 24:20So how would you help them with their with their with their garage sale? Janine Sasso 24:26So the garage sale itself was obviously for me if you think about garage sale. Why do people have garage sales? Obviously the first one is right, too much stuff or kids have outgrown things. But then you also have the people saying like well, we’re actually getting ready to downsize. Right so the first one was like, oh, that’s D.J. Paris 24:45brilliant. I never Oh my god. I have net well I look as a not look. When people when people ask me when people I don’t I say I’m in marketing when people ask me because the moment they ask when I tell them I’m in real estate they’re like Oh, how’s the market? I’m like, No, I don’t practice real estate. So I am always the lat the last one to the to the to the party. You what you just said is so brilliant. And I have I and by the way, I don’t think anyone’s said this on the show ever before. So this this is something that I imagine a lot of our audience Yeah, guys, people have garage sales might be moving. Brilliant. Janine Sasso 25:19Well, you’re welcome. So thank you, it goes back to mentality, right? I mean, it goes back to know your audience know your crew. And when you look at our baby boomers, right, when you look at the people that are currently selling based on Nar stats, or whatever your you know, report you look at, these are the people that have the equity, these are the people whose houses are paid off. Those are also the people that come from a generation of war, it’s like it was really hard to accumulate the things that they have donating the things that they paid, like the dining room set 1000s of 1000s of dollars for and you just now give it away. That doesn’t make any sense, right? So it goes back to understand who you are serving. So for me, it was like, okay, I can have somebody come to their house to a driveway, and then give them even a little bit of money for the dining room set that nobody else wants anymore. Anyhow, right. They’re happy, they see me drive traffic in terms of marketing, they understand that’s what I do for a living and I get hyped. D.J. Paris 26:17So you would basically say I will help try to drive traffic to your to your to your garage sale, maybe you provide some signage, things like that. How would you actually market how would you sort of attract people to go to the to go to do that? I keep saying open houses the garage sale, Janine Sasso 26:35but that one evolved, right? So but same principle for the open houses, the marketing principles behind it are all the same, you find the person that you think will be aligned with what you have to offer? Might that be a garage sale, might that be an open house might be a listing, right, you find the person, you find what they need, you find the right messaging, and then you just bring them in. So in this case, it was a very simple one for Hey, you love garage sales. Not only do I have one, I have a you know, neighborhood garage sale to promote where you can just hit 10 houses in a matter of a day. And you don’t have to drive all over the place. So it eliminates that time constrain, right. And you bring them in. So for the open houses, same scenario, you have an open house you like, Hey, if you’re looking to get into the open house, you don’t want to wait for an agent to schedule a showing perfect opportunity. We have an open house on Saturday, right? Come on by. And then same for the listing, I’m sure you’re tired of seeing all the crappy listings on the market. Good for you, I have the perfect one. It’s, you know, hitting the market tomorrow. If you want the details, let me know find the right audience, find the right message and get it done. D.J. Paris 27:41And you know, I my marketing wheels are spinning because I was now thinking basically what you’re doing is going into a neighborhood and saying I’m going to organize a neighborhood garage sale and whoever wants to participate can participate I’m gonna leave a flyer on is that my understanding is you basically come in saying, hey, I want to do one for the entire neighborhood or get as many people as possible, because there’s strength in that that’ll help everyone. Oh my gosh, this is I love this ever. By the way. We’re gonna pause, go get this book, because this is what she literally wrote a book about success with real estate, mailers. It’s on Amazon. It’s got great reviews. Please go there’s a link to that in our show notes. I’m sorry. Continue. Good, you good. So let’s Janine Sasso 28:21break it, I guess down for the mailers because they might be like, Okay, we’re talking a garage sale. And now we’re going back to a book like where’s the connection? So I’ll break down the connector for you guys. When it comes to mailers, you have three calls to actions, right. And I kind of have them described as a stoplight. So if you think about red, orange, or yellow, whichever color you want to have there and green. Red is the hardest call to action you can have which is come schedule an appointment. Yet every single agent puts on their mailer, something along the lines of Call today for your free consultation. D.J. Paris 28:56Who does that nobody calls nobody gonna call and I Janine Sasso 28:59don’t want to consultation, right? It’s like a timeshare. I’m like, No, I don’t want to sit through a free breakfast so I can use all the timeshare. I don’t want it. But it’s hard, right? It’s hard to get an appointment booked from a mailer, a piece of paper. So the second step and that’s the one I use for the garage sales strategy is registrations. It is not quite as difficult to get people to say, hey, I’ll register for that. Because if something changes, they can just say, hey, something happened. I’m gonna have to back out. Okay, no problem, right? We have that happened was our seller sometimes. Well, I was scheduled a listing appointment and then we get a message like, Hey, I forgot about this appointment or hey, can we you know, again, it’s okay. They registered and now I can continue on with my follow up, right. And then the easiest way, by far when it comes to postcards is simply Hey, I already went ahead and put you free home value report. And you can get it right over here and we Just drive them to a website to offer them a free home evaluation at the push of a button. Right? Three o’clock in the morning, three o’clock at night. It doesn’t matter they can get. D.J. Paris 30:13Yeah, I like that. I like that I’m with you on the red, the red light part about call for a free consultation that just doesn’t appeal to most people. The other two options seem much, much, much stronger. But I love the idea of say, hey, just get a free home evaluation. But doing it via postcard, as opposed to where most people will do those is via email. And that’s okay, too. But it’s a little bit. It’s a little bit easier to ignore on email, I believe. And that’s my my guess. Because we all just get flooded with emails, we don’t really get flooded with mailers anymore. It just doesn’t happen. And I was going to ask you why you chose postcards over you know, envelope types of mailers. But I’m guessing it’s because it’s one less step. And it’s cheaper? Janine Sasso 31:06Well, I actually do both. So postcards was just you know, what everybody ended up knowing me for. But it’s really the the print marketing behind it, right. So we do have microphones we work for, you know, people that have been in the house for 15 years or more like some of them will get a note card, we do a color like a color coded system. So we can like batch create them and then it just like, Okay, we just send out based on color. So it’s really simple to keep track of a lot of the things, postcards, they are just simply the easy button of you know, somebody like we have a local printer. And we do recommend everybody typically does go with a local printer when it comes to EDDM mailings. Because it will cut down on shipping costs and the local printer oftentimes can also drop off directly to the designated mailing office that it needs to go to. So local printers have always been my recommendation for agents to utilize on that. And it’s like it’s just easy, right? You just design the front, the back, you send it off to print, and then from there, it gets delivered. It doesn’t have that extra step like you said. D.J. Paris 32:14And so but you do both. So let’s talk about the envelope mailers as well. So you started with postcards, and now you’re doing both. What do you do for the open meat, you know, kind of mailers? Janine Sasso 32:27That opened me? Okay, so that one is bought off my follow up? When somebody asked for a home evaluation, right, there has to be a follow up. And the cool thing is was a geographic farm, I really don’t have to worry about too much about what do I do next. Because as I’m concentrated in my geographic farm, I’m always going to have something going on, right? There’s going to be there an event maybe there’s going to be another mailer. Like there’s always a follow up that is already taking off the hassle of whatnot, what’s the next step? Right, because they get to lead people get a leader salary, and they’re like, I got to sell a lead. Now what it’s like and even if I was to drop the ball on the follow up, I know something else is in place, which is fantastic. So little peace of mind there. But the envelope, for example, we use them for a follow up every single month after you say, hey, I want to know what my house was worth. Chances are you’re not going to list with us that day. Sure, what a week, and probably not that month, sometimes you do. But sometimes you don’t. We’ve had people in our follow up for two years. And again, if I just send them one envelope a month, at you know, 66 cents right now for a stamp. Again, I was in office where I can print and the envelope cost me about 11 cents, I think so my follow up to that person 77 cents. And, again, for me to get my name out to make sure I get a listing, I do track it. I don’t have my numbers for this year, I can give you 2021 I was looking at a 10x ROI. So based on I sent 60,000 mailers, I want to say it cost me about 24 grand and 2021 2022 each individual year and well over $240,000 in Commission received. So one to 10 as a return. I’ll take it I keep D.J. Paris 34:25mailing Do you know I have lived at so I’m in a new development. And I tell the story all the time. So I apologize to the audience if they’ve heard me say this a million times. But I’m gonna keep saying it because it is exactly what you’re talking about. So I’m in a new development. When I say new it was built three years ago and I was one of the one of the first people to move and we’ve got 40 Some units. Not one, not one mailer have I received in that three years now. You can make the argument well, yeah, you just moved into a new development. You’re not moving. You don’t know that and seven Real people have moved Believe it or not, to at least two couples have these are not my resident, but but some of them are million plus dollar listings. And two of two of those people have actually moved in within those three years. And not there’s 46,000 realtors in the Chicagoland area. Not one of them has sent me a mailer crazy. Well, Janine Sasso 35:23I mean, it’s really not that crazy, because everybody is so focused on the social media, right? And that’s like, one of the things that I tell people, it’s like, okay, you have two choices to make, you can continue to go where everybody else is going, right? Because it’s it’s allowed container. If you want to be noticed online, either, you’re going to do something really, really crazy. We all seen the listing agents standing butt naked in front of their listing, going viral and then getting kicked out of the brokerage. Right? We’ve all seen that one. But either you do something really crazy, or you go somewhere else, where it’s not that hard to get attention, right? Because it’s either you’re going to do more, or you’re just going to do it a little bit smarter. So D.J. Paris 36:03yeah, and what’s funny is, you know, 30 years ago, mailers, what was everybody was doing, and they moved away from it to go into social because technology has pushed us all in that direction yet, you’re right that that is a much you have to scream pretty loud and social to make any sort of impact, or you’re going to be just creating content, constantly just constant content. And boy that that can be I mean, for a working mom, that’s difficult. So yeah, you’re a single person in your 20s. Yeah, you can make content all day, you can probably do that. But for and I’ll tell you, every postcard I ever receive, I at least look at before I throw it away. I don’t always open every envelope, especially if I know it’s junk mail, like, Oh, this is my credit card company pretending that it’s not my credit card company, you know, one of those, those things where it’s like urgent, open, and you’re like I know this is this is not an urgent open situation. So I toss it, I don’t open everything. But I look at everything that’s a postcard. So that’s also a really, really great point. And it’s also the most inexpensive way. For people that are thinking, Oh, mailers are expensive. Well, are they I mean, if you’re getting a 10x return, I’d like to get a 10x return on any investment I ever make. So I mean, that’s an incredible return. So yes, this is awesome. So tell us, let’s get to the specifics. How often are you mailing? You talked about the follow ups at least once a month? Is there? Is there more to what or is it the same message every month? By the way? Janine Sasso 37:26No, I mean, the message itself depends on what’s going on to you, right? I mean, especially like COVID is a prime example. There was a lot going on during that timeframe, our messaging has really, you know, depending on what is happening, like the interest rate being what the interest rate are, right? I mean, that becomes a message message is really dictated by market happenings, and where your prospect is your ideal person. So if you are focused on families, for example, and you’re going back to school, like you’re going to have a lot of other things on your plate, and if you are a retired person looking to downsize, so it goes back to No your ideal person, right? So if you are looking at okay, what is it that that I do? First up, I do not believe, like, you don’t have to mail monthly, like, I’m just gonna put that out there. I do have a big thing where I think you really have to think about who’s telling you, you have to mail monthly. D.J. Paris 38:23And people who have the mailing stores Janine Sasso 38:26telling you exactly these people will sell you on a 12 month contract, because then they don’t worry about getting another customer for the next 12 months because they just have one. It’s like you have to mail at least 12 months in order to see a return. Now I’ll give you the story for my brand new farm. So I recently expanded into a brand new area. I walked out of it with a listing within the first 30 days. Now, do I have to mail monthly? No. So I personally mail about roughly eight times a year. So with the Chicago market, we do have a little bit of seasons going on. So I have more activity more signs on the ground in the summer. So you will typically see me mail more towards like the later part of the year over the winter when nobody wants to set foot outside into the spring market. Because it’s not my decision to say you know real estate sale to you around it’s matters, what the consumer thinks. And if the consumer things Super Bowl Sunday is the day the spring market kicks off. I just have to come to terms with that. That that is their thinking right? Me trying to explain to them that they’re wrong. It’s going to take much more effort than me just saying okay, fine, you’re right. But we should start in October to talk because otherwise you have missed the prep time and your beautiful spring pictures of your beautiful yard because again, I’m in the suburbs, we put a lot of pride into our you know, curb appeal and our yards. And you can see them in February when it’s all snow covered and blah and all the leaves are gone. So it’s one of those things where you just want to make sure that you really understand your market, which, again, every agent, I’m sure knows their market that they’re in. Right. And then you just act accordingly. So between the eight mailers, and one event, initially, I have since branched out and added a couple of other events for December right now, for example, we are doing letters to Santa for the community. And it’s just again, you make a child smile, and that goes back to my early childhood degree. So again, I’m, you know, I take more to the kids sometimes than the parents. But when you have, you know, little campaigns like that, that make the children happy, and they help the parents take something off their plate, your name just comes along with the goodwill that you’re demonstrating for the community. And that alone, and it needs to be genuine, in my case is very, very genuine. It needs to be genuine. You can’t just do it for the money, right? I could get nothing out of it and still be happy that I’ve done something nice for the community that I live in. D.J. Paris 41:01Yeah, I want only because I don’t have children. I just and this is my ignorance. Probably people will ask me what is the letters to Santa things? Explain that to me. Janine Sasso 41:12So when I look at the letter to Santa, right, it’s like every kid writes a letter to Santa. And we have put up a mailbox inside the community. And we tell our parents drop it right, make sure you scan our QR code, because in that QR code will now lead them to a Google form. And we just say, hey, we want to make sure your letter doesn’t get lost at the North Pole. So let me know your name. Or your children’s names, let me know where the response letter is getting mailed to. And this year, we added actually a certificate. It’s like Do you want a nice lifts certificate? Or do you want a warning letter off like come on little Johnny Coronavirus, you know, turns up behavior. I love that. Um, so that’s what we added this year, and they just fill out the form. Okay, so we get their email, we get their we get their address, they subscribe themselves to our email list with that. And we just send out a letter and continue growing our you know, hyperlinks away, D.J. Paris 42:11I just want to put a I just got to get to the end of this. So the letter goes out and it says it’s to the child back from Santa saying, Hey, we got your letter, like what does it say in there? Other than that, Janine Sasso 42:22yeah, it says like, hey, thanks so much for your letter. You know, me and Mrs. Claus are really excited to come down and you know, visit your house soon. Rudolph was excited, I know, you’re probably going to leave me a cookie, something along those lines. And if we have a parent, adding something in the special notes feels like, Hey, can you mention like he’s been really good was his new baby, you know, baby sister, we squeeze that one in there, we customize it a little bit for them, and then we’ll send it up in the mail. And they love it. They love it. D.J. Paris 42:56You know, I was just thinking as a child, I wrote a lot of letters to say no, because that’s what you do. And I never got one back. So that is awesome. I, I didn’t even know that was an option. So I am I am. I’m being educated. But guys think of how exciting this would be for a child to get a letter back. And probably unless, unless I would just my parents just didn’t know about these things. I never got one. So I imagine a lot of people didn’t. So you’re right, even even if it doesn’t translate into a deal. It almost certainly will at some point, because you’re doing something that is very, very special for that family. And it’s not expensive. It’s really pretty inexpensive. Yeah, Janine Sasso 43:36I mean, the the letters to Santa last year, we brought just over 100. So you know, I’m looking at $66 that I spent in postage. Again, this was not an expensive campaign, but it had a huge impact of just having somebody really feel grateful for having you there as a community expert as a hyperlocal agent of choice. And then again, if they have friends looking to move into the neighborhood, if they are having parents that need to sell, right, that is that part of goodwill, we were like, Hey, you should talk to Janine right? And you should have a conversation. Or you should at least interview her. I know you have your best friend was an agent, but at least maybe interview her right? It gets our name out there with them. And I can it’s easy to do because I don’t have to worry about when do I do my follow up. I could do my letters to Santa and just get them out at 11 o’clock at night. Like I can do the activity itself. Regardless of you know, the working hours per se, again, when you go back to being a mom. You know, I know we tried to schedule this episode and I’m like, Well, I’m driving my kid. 12 o’clock comes along. I’m like, my kids going to school and I’m the designated driver. Right then three o’clock rolls around. I’m like, all of a sudden there’s pick up again. And it’s like, my day is spent in the car a lot and I know I’m not the only one which is why postcards and envelopes and mailers have been so fun. Giving, just this week I put a post up. And it was all about my calendar mailers. And I said, what other lead generation activity lets you do this at, you know, 11 o’clock at night, in your rubber ducky bathrobe and get developed eight leads out of it. Like there’s not many other lead gen and you can do it during normal business hours, of course, right. But it’s like, it’s the flexibility that it allows, you know, as parents who want it all, because I know I’m not alone, when I say I want to have a really good career, I also want to be there when it comes time to pick up my kids from school to make breakfast could be there for dinner, right. And so it’s like trying to fit all of this into a 24 hour period is sometimes a little rough. But this is why postcards and mailers, emails have really afforded me that lifestyle. I know other agents can have too, which D.J. Paris 45:53versus doing things on social, which really requires more attention, more energy more time, because social media is really best done in as a two way communication, right? You might post something, someone writes you back, you’re gonna want to continue to engage with them. So that of course, you build a relationship from there, but postcards are really a one way. And that frees up your time to continue to do mom activities work on other parts of your business, and you’re not constantly you know, 24/7 Checking your Instagram and Facebook. Did I reply to every comment that I did? I it’s it’s a lot of work. Janine Sasso 46:32Well, it’s that and it’s like, every time I have like this content creation worthy moment where I’m like, Oh, I gotta you know, I gotta get it on camera. I’m like, my kid sits there. And he was like, you know, talking to grandpa on the phone on my phone. So it’s like, my phone is occupied, because he needed to FaceTime his Papaw or, you know, he was just because I’m still working at like, are trying to work and do something at four o’clock. I’m like, hey, here, watch a YouTube episode, right? Or where we’re out running errands, and he’s got my phone. I’m like, I can’t even record what I’m doing. Because my phone is occupied. I’m a little guy. So there’s a struggle there. Oh, D.J. Paris 47:11quick question about when you identified your farm, then you had to collect the data of that community? Did you? Do are there certain services? You recommend to pay for that? Or how do you recommend sort of collecting all the neighborhood information? Janine Sasso 47:28You have MLS access, right? So you know what’s happening in your areas, you have tax record access. So for those listeners that do not have anything like that, obviously there is the title companies, there’s really no need to pay for a service giving you data. And I’ll, I’ll give you the example for my email list. I do not purchase an email list for my neighborhood, I compare it to when we as real estate agents get messages, hey, I have a new healthcare quote for you. Do you want it? I am very annoyed with it. If I personally do not like it, why would I want to do that to somebody else, and I don’t care if it’s an SMS, if it’s an email, if I do not seek out the information from you, and you just decide to buy a list from somebody and then start spamming me, you’re gonna put a certain taste in my mouth that I personally don’t like. It is a little bit more effort to collect the emails on your own through open houses through the Senate, letter to Santa campaign. But your open rates will be better, your click rate will be better. And with that, again, it’s not about you know, those vanity metrics of I have 3000 people on my list, it’s like, you could have 300 people on your list and be extremely profitable, more so profitable if these people actually want to hear from you. So it goes back to vanity metrics on social media. It’s the same for geographic farming, right? I’ll get scooped up on those. So D.J. Paris 49:00you so you wouldn’t purchase a list of a geographic farm and just start mailing out? You? Janine Sasso 49:06Well, so purchase a list of emails and phone numbers. D.J. Paris 49:10Okay, so I know you don’t do that. So you’re only directly digitally marketing to people that you’ve had some sort of connection, you’ve met them. Now for mailers you do you would buy a list of of that area. Janine Sasso 49:23So for mailers, the EDDM is an app service available through the United States Postal Service, right. So that part is readily available, there is no need to, you know, have any secret connection, it just you can you can do it as an individual agent. And that part alone has helped me. Now if I go and find individual addresses and say, Hey, I only want to look at people who’ve lived in their house for 15 years. And I want to send them something a little bit more specific that states Hey, after having lived in your house for such a long time, you know sometimes the thought about moving comes up I just want you to To know that I am here, whenever you’re ready, if you’re not ready to move, that’s fine. You live in a perfectly amazing neighborhood, you and I both know that, you know, wishing you a Merry Christmas, Happy Holidays, whatever it is. But if I look at like these types of marketing campaigns, we have tax record access, or title company, depending on you know, where you’re listening from, we really don’t need to pay anybody anything to get that data. And then it’s just a matter of Oh, yeah, that’s a fair bit of a right and sweat equity. Which one do you want to put in? Do you want to pay a service to get it done? Or do you want to stuff the envelope themselves? And put in spec? S, but equity? So? Yeah, D.J. Paris 50:42it’s a good question. And I you just brought up a really strong point for anyone listening who’s like, how do I get access to this kind of information, reach out to lenders reach out to title companies, attorneys. Between those three resources, somebody will be able to get you the data that you want. And title companies, attorneys, and lenders all want your business. So they want you to be successful. So yes, leverage your relationships with the other professionals. Janine Sasso 51:14Absolutely. So I mean, obviously, then there are other ways. And right now we’re exploring a CRM that will have an integrated postcard, you know, service with it. And I tried it. So far, loving everything about it. So you know, I’m in the middle of getting all of this built out. It is really, really powerful when you are starting to have QR codes, and then you add those to your mailing pieces. And I was sharing that in one of my groups yesterday, I send out a mailing to 90 or 75 homes roughly. And I had a QR code on there that was trackable per house per address. So far, I got two scans back. And it states the name of the person, it states the address of the person the campaign of came from. So these are now leads that I can follow up on based on a QR code scan. Right. So super powerful direct mail has evolved. So so much. And it’s not just paper anymore, it is smart paper. And people need to see where the gaps are for the attention, and then go after that one. Don’t go down the mainstream of AI, right. I mean, yes, I use AI to a certain degree in my business, it is not to create 365 pieces of content for the week. Right? It is it this is what everybody is trying to do more and more and more. Don’t go where everybody’s gone. Go the other way. D.J. Paris 52:39Yeah, and, and go where people will have enough attention to see your message, social media, you’re fighting, you’re fighting a lot of different people for that attention, mail, you’re not fighting that many people. And you know, you’re fighting a couple of catalog companies and a few credit card companies that’s about it. I mean, I don’t even get I don’t even think my banks and I don’t even think my bank sends me statements. They have it for years, you know, in the mail, so I literally get almost no mail. So I get excited when I get a postcard. Or, gosh, a handwritten note, I’d probably fall over some, I get just a couple of those a year or two. That’s another amazing thing. Now that’s a lot of work. It’s a lot of work to do it, but boy, you want really great return, you know, but if you’re getting a 10x on you know, doing an audit through an automated system that’s a pretty pretty strong that now for people that you don’t yet know that you’re sending stuff out to you haven’t yet met them. How are you? Because I know that people that you have that are in your lead list are getting about eight mailers a year. What about the people who aren’t yet who haven’t yet raised their hand, but you’ve you’ve put them into your you know, into your mailing Janine Sasso 53:53actually it’s the reverse weight so people that I have not you know, people in my farm all of them about eight mailings a year people that have raised their hand they do not go on a monthly D.J. Paris 54:07got it so they get more got it Janine Sasso 54:09they get a little bit of I love it. So you know they raise their hand they took the next step so now it’s up to me to take my next step and and that again builds that relationship right there I’m watching from the sideline they might have seen my sign they might just watch and see you she actually able to do it she actually gonna sell it and it’s like oh they’re so sold writer she did it you know what the sign came down? You know what it’s time for her to come over to my house and have a conversation people need to form trust D.J. Paris 54:39Absolutely. And and now with QR codes like you were saying on the mailers everything can be tracked you so I think well we don’t really know what the return or the return on investment necessarily. It’s kind of hard to how many people even you know, check this out. Well now with QR codes, everything’s trackable. So that’s to say Janine Sasso 54:55so I know we’re gonna have a recording on there. So I guess sometimes the video people get a little bit of an X One. So this one here is just, you know, I’m holding up a screenshot right now showing what the QR code messages look like. So if you have that video, you know, you can see it, it’s just the name just like I described it, it has the name, it has the address in itself, you get real time notified real time notification. And the interesting part is, these people did not complete our opt in form. So all they did was they scan, and then they stuck. They’re like, Oh, I have to enter my information. I’m not gonna do that. That’s okay. You don’t have to anymore. I’m already there. So I already know, what D.J. Paris 55:33does each person have? It’s their own unique QR code, or is it just what? Oh, Janine Sasso 55:40I getting fancy for 2024. So that is fancy. It’s, it’s starting to take shape. Again, that’s part of what we’ve been working on at the hyper local agent to make it more affordable and accessible for real estate agents, who are not mega teams who do not have a marketing budget that is bazillions of dollars. And it’s like, putting data back in front of the agent that you know, should have it and not the companies was holding that information. It’s our little thing we’re working on. I D.J. Paris 56:15love it. And Janine has all sorts of courses that you should check out at the at. Sorry, Janine Sasso 56:21I got asked so many questions. Over the years since I started sharing what I’m doing. Everyone’s like, how do you do this? And every now and then there’s a course that comes out for it. My Calendars. For example, my garage sale is on there, because people ask what do you do? Or how do you do it? There is a process because I actually, you could have seen me on TV was the garage sale, I had Fox 32 news report on my garage sale about two years ago, because we had 180 sellers, and it was wild. And the streets were packed. And it was crowded. And it was amazing. So D.J. Paris 56:58yeah, I love that. And so guys, I think this is a great really a great place to wrap up because I really want I think we’ve made the case mailers work in 2023 2024. We anticipate being just as successful with these because why shouldn’t they be and no one’s doing it. So let’s start doing it. And it’s it’s not as expensive as it sounds. And yet, you may need to give it a couple of years, you may need to think, Hey, I’m going to be doing this for a couple of years. And you know what, faster? Well, Janine says no, Denise says it’s, you’re gonna get you’re gonna get results faster than that. But I am telling you even even if you just keep doing it, you will, you will get absolutely results because you’re gonna follow Janine method. And you’re going to do that because you’re going to pick up her book, which is success with real estate mailers on Amazon, or you’re going to and or you’re going to also check out all the different courses. She has some really cool ones. Like, what if I want to do a fun comic, like comic book style mailers, she has a course on that, like, that’s cool, right? That’s fun. She has some a bunch of free stuff as well for different lead gen ideas, how to do garage sales, how to do you know all sorts of geographic farming quarterly newsletters, green screen course how to actually use green screens for video stuff. And anyway, she’s got really, really cool stuff. She has even monopoly style mailers, you can have really a lot of fun. So she’s got a lot of it’s for free. And some of it costs money, but it’s all worth your time, and your resources. So if you go to the hyperlocal agent.com, you’ll see all of her different courses. And again, the book is success with real estate mailers, which is available anywhere books are sold to certainly on online as well as Amazon, we’ll have a link to that. Now. And I also want to say for anyone listening who is like, this sounds pretty cool. But maybe I could partner with Janine and maybe I’m a local Chicago agent, and I kind of want to do what Jeanine is doing and maybe I’d be a good fit for her team. So if you are somebody that wants to geographically farm and maybe want to partner with Janine, in particular, in any way that makes sense, you can reach out to her. Also, if you’re an agent who has, maybe you don’t live in Chicago, of course, most of our most of our listeners don’t. And you want a good agent to refer business to if any of your clients are moving to the suburban area, Janine would love the opportunity to develop a referral relationship with you. And of course, she has people you know, here in Chicago guys is as people get older, they go south, a lot of them leave and they go to Florida and Arizona and Texas and lots of places where it’s a lot warmer, so she has referrals that she needs to start sending out as well. So wouldn’t be the worst idea to reach out to her and maybe put her on your mailing list and start mailing her ever I mean, honestly, it’s not the worst idea. Natalie like, because Janine is going to get honestly about 50 people who reached out to her after this after we published this episode, so stand stand apart. But you know whether You’re not you reach out to Janine and partner with her or just will read her book or go to one of her courses. She’s the real deal. I think she’s proven that in this conversation, she’s super, no nonsense, here’s exactly what to do. And it works. In fact, Ginni, and I want to invest with you. And I want to give you all my money, because I want a 10x return. So I may just deposit money into your bank account. And you could, you could do the heavy lifting, I teach you how Janine Sasso 1:00:25to because you are in charge of your business, right? D.J. Paris 1:00:28Oh, darn it, I gotta do it myself. Janine Sasso 1:00:31And you can train the assistant, it’ll be the best asset in your business promise. D.J. Paris 1:00:35And you’re absolutely right, with a 10x return, you can hire an assistant, you can have somebody basically stuffing envelopes, doing some of the heavy lifting, or just designing it or whatever, when you’re getting that kind of return. It really frees up even more of your time because you can then delegate. So that’s the Janine Sasso 1:00:53biggest part. You don’t have to scale, you can just increase the quantity increase the money, and it scales beyond anything else. You don’t have to hire additional isas. You don’t have to do anything else other than scale up, which is really D.J. Paris 1:01:06Janine, I’m gonna, I want to ask you one last question, because I recruit Realtors for my company. And this is just such great timing, because we have planned our 2024 How are we going to recruit agents? And yes, of course, we’re going to email everyone you have to you know, of course, we’re going to be sending a monthly email with a cute little whatever. But our main focus is not email and it’s not social media. It is mailers. Funny enough. Now I want to ask here’s my question to you. How many recruiting emails do you get from other brokerages? Because look, the reason I’m asking telling this and I want you everyone to stay tuned while I’m while Janine is answering because everyone’s you know, right now, people are exploring other brokerages or they’re thinking of creating a team, or they already have a team and they want to grow their team. So recruiting is going on. Outside of people like me who recruit for a brokerage, you might just be wanting to start a team or build your team even further. So you probably get a lot of recruiting emails, I’m guessing. So Janine Sasso 1:02:06the recruiting is one of those things where, you know, I like to look and see how I feel after I got to recruiting. I’m not a feely person. But it’s like, it’s interesting, because we will feel first before our brain kicks and analyzes. Right? So I always see like, how do I feel about it, and I do have like, a lot of them actually come in via SMS. So they are paying services, I will say the SMS are mediocre at best. So they are getting deleted right away. There’s people that I actually know, since I am a trainer, there’s also like I said, a lot of people that I have relationships with, and that I’m now on a list. So I feel like it’s very impersonal. So you know, the, the SMS, not connecting. And D.J. Paris 1:02:54by the way, nobody really wants to get an SMS from somebody they don’t we just don’t share Janine Sasso 1:02:58anything. You know, it’s like, hey, no, you cannot. It’s very impersonal. It’s, you know, I didn’t ask for that. So it’s you know, D.J. Paris 1:03:07so you get a lot of too Janine Sasso 1:03:11many emails, it is just the emails, the way they are presented, the more polished an email looks, the faster it goes in the in the spam folder, right? So the emails I send are more like newsletter or not newsletter more like journal entries, right? It’s like a little life update on like bringing people into my story. So there are different, which is also why my open rate on my emails is typically about 50 to 60%. And it’s one of those things where you really just think things through, like, how do you feel about it? What do you want the person to feel? Right? And when you look at recruiting from a piece of mail, it’s gonna stick around longer. Make sure you have a really good call to action, not just sign up was my brokerage today. Right? D.J. Paris 1:03:53Yeah, cuz no one does that either. And, but how many mailer recruiting mailers Do you receive as an agent per year? Zero, she just showed zero, guys. So this is my point. Nobody is doing this. Whether you’re trying to find for your own business and find clients or you’re a guy like me, who needs to recruit for your team or your brokerage? This is the missed opportunity. Yes, it’s a little bit more expensive, although not really, actually now that I think about it, it actually isn’t because I pay for email services, I pay for people to help with content. All of this costs money, it’s really probably not that much different from mailing. Janine Sasso 1:04:32That’s not and your attention is going to be much more focused on it. D.J. Paris 1:04:36Well, guys, everyone should be mailing in 2024. Janine Sasso is the queen of the real estate, mailers. I dumped her that. So that’s not an official title, but you’re actually not the Janine Sasso 1:04:47first one who came up with a title so you know, I’ve heard it before interest. Maybe you should make this my thing. So D.J. Paris 1:04:53could be your brand. Well, you’re the queen of it on our podcast. How about that? That for sure. So Janine Has woke up to send her a tiara and a sash. Janine Sasso 1:05:05So I will go. D.J. Paris 1:05:07Oh gosh. Now I have to go get a tiara and a sash. All right. Well, everyone, please go out and get yourself real estate, mailers, the sorry success with real estate mailers, the Book link to it on Amazon. And if you’re not a want to read books, she’s got all sorts of odd video courses as well. Go check it out and written courses. She’s the real deal. She’s also an instructor, and that’s her backgrounds education. That’s what she’s good at. So why not reach out and partner with her? Check out her? All of the resources, the hyper local agent.com is where you can find everything Janine, funny. It was funny at the very beginning. Before we started, I asked you and I go, what social Do you want me to promote? She’s like, No. And I was like, oh, yeah, of course. You’re the mailer person. So it was it was real. But she is also on every social platform. She’s she’s all over social. So sad to say hi to her there as well. But certainly check out for 2020 forecast, let’s let’s all have a better 2020 More than 2023 2023 was tough. It’s tough. It was a tough year this year. But you probably weren’t doing mailers. So next year, probably going to be tough, too. So let’s go ahead and try to make it as easy on ourselves as possible, especially those of us with part time jobs or our our moms or dads, you know, raising children. Your time is valuable. And you know, just posting content of you at the gym every morning showing how fit you are. Yes, that’s cool. And yes, that maybe might get you a deal or two. But that’s not really really what people want, right? People want something that is specific to their particular needs. And Jeannie is going to show you how to do that through her mailing system. So All right, guys. Janine has to run up. She has been amazing. On behalf of everyone listening. Janine, thank you for your time. Janine is a very, very busy mom. Thank you. Thank you. And on behalf of Janine and myself, we say thank you to our audience. Thanks for sticking around to the end. Please tell a friend, please support our sponsors. Please support Janine and reach out to her tell her that you loved her on this episode. She would appreciate it. All right, Janine, thank you so much. You are amazing. I will see everybody on the next episode. Janine Sasso 1:07:08I’m keeping it real.
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Dec 20, 2023 • 52min

From Consulting To N.A.R. 30 Under 30 • Kelly Carlson

Kelly Carlson talks about why she switched from a consulting career into a real estate career and discusses the challenges she faced when she made the jump from one career into the other. Kelly discuss the importance of open houses in the beginning of her career in real estate. Next, Kelly talks about social media and her marketing plan for 2024. Kelly also talks about the tours around suburbs of Chicago she organizes for her prospective clients. Last, Kelly describes what is she doing now that the market is down to keep busy. If you’d prefer to watch this interview, click here to view on YouTube! Kelly Carlson can be reached at 630.632.3908. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00Today we’re talking to a National Association of REALTORS 30 under 30 award winner about how she’s becoming a top producer in her 20s. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solutions so that you can easily generate more business. There agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod. And now on to our show. Hello, and welcome to another episode of Keeping it real the largest podcast made by real estate agents and for real estate agents. My name is DJ Parris. I’m your guide, and host through the show and in just a moment, we’re going to be speaking with top producer, Kelly Carlson. But before we get to Kelly, just a heartfelt thank you from the entire podcast team here. We just recently crossed over 3.3 million downloads. That’s a very big deal to us. So thank you for continuing to support our show. The best way you can help us grow of course, tell a friend and also please support our sponsors. They pay the bills and we love our sponsors. And we only select those that actually have products and services to help you grow your business. So check them out, keep listening. We are so thankful and now let’s just get right to it my conversation with superstar Kelly Carlson. Today on the show, our guest is Kelly Carlson with Kelly Carlson homes at properties Christie’s international real estate here in Chicago. Let’s tell you more about Kelly. Now Kelly Carlson is an award winning broker with add properties in Christie’s international real estate in their Western Springs office that’s a suburb of Chicago. Now after launching her real estate career in the city, and 2020 After four plus years and consulting Kelly was named angle and Volkers Chicago Rookie of the Year and more recently recognized as a member and this is such a big deal of the National Association of REALTORS 30, under 30 Class of 2023. Just to let people know what that is, every year, the National Association of REALTORS wants to find the agents who are in their 20s who are doing really exceptional things in the industry and having exceptional success as well and highlighting them and she was one of the award winners this year with a love of interior design historical homes and do it yourself updates. This career is the perfect blend of her passions and professional background. And she’s no longer doing the consultants Monday to Thursday fly out and then back on the weekend. So she gets to stay here in Chicago more often. Please visit Kelly at her website, which is Kelly Carlson homes.com. And follow her on Instagram, Kelly Carlson homes, Facebook as well. We will have links to both are all of her social media in our show notes. Kelly, welcome to the show. Kelly Carlson 4:06Thank you so much for having me, DJ, this is such a pinch me moment when I was in the process of getting my license. I was binging all of your old episodes in 2020. So very cool. full circle moment to be here. D.J. Paris 4:19Well, it is a it’s an honor to have one of our listeners on the show. And yeah, it’s excited to to chat. It’s always fun when when people find us or we find people. And I’m just so grateful that you’re here and you have done some really exceptional things. I am also curious. So I know you’re a University of Illinois grad, did you go straight into consulting right out of school? Was that kind of your path? Yes. Kelly Carlson 4:47And it was kind of one of those you get recruited in the fall of your senior year and then started in October after graduating so had a nice long summer vacation, and then it was really time to get to work. D.J. Paris 5:01Did you have that consultants life where you were traveling to clients during the week coming back on the weekends? Was that kind of how you started? Kelly Carlson 5:09I was not every Monday through Thursday. But my particular consulting group did have a lot of special projects. So it took me to a lot of remote locations across the US. So had great airline status at that point. And that is probably the one thing I missed. Yeah, D.J. Paris 5:28no, no more. No more first instant first class upgrades. My sister lost that as well. She’s now with a startup prior to that. She wasn’t a consultant, but but she used to travel for different jobs. And now she’s lost all of that. And she still occasionally gets an upgrade, but it is we laugh and go, Oh, great. You’re just like the rest of us now which. So why the switch from consulting to very few people, I think, get out of consulting, because it is such a really, it’s a wonderful career and track. It really, truly is. It’s not, of course, the travel stinks. But ultimately, a lot of people stay in it. So I’m curious what was so why did you get out and why real estate? Sure. Kelly Carlson 6:10Well, this story kind of goes back to, I want to say high school college because I had always had a love for architecture home, I took every CAD class at my high school went to a pre architecture camp at U of I. And ultimately, when I was kind of in that phase of applying to schools, it was still end of recession, residential architecture was not necessarily the place to find a job at the time. So I thought, well, I liked math and science, I’ll do civil engineering, which is a complementary fields to architecture. And so did that at U of I, great kind of versatile degree, I knew I didn’t want to do traditional design engineering. And so I started looking into consulting, which is a route that a lot of engineering graduates go into. So that seems to be a nice mix of getting to work with people client services, but also relevant to my degree. And so yeah, I did that for four years, starting at a big four firm and then moved on to a smaller boutique management consulting firm, I could not think of a better place to launch my career, it really taught me the value of exceptional client service, and how to be professional, how to manage a very demanding schedule and still meet deadlines. But it got to a point where I, you know, I’d been at two firms, I didn’t see myself in it for the long haul, and didn’t think that going to another company was going to, you know, solve what I felt like was missing. And so it kind of brought me back to that place of you know, I’ve always loved real estate architecture that is just always fascinated me. And the voice in my head previously had always been that you went to school for engineering, and you’re a consultant, and this is what you do. But I started to think about it differently. In terms of how could I leverage this experience in the corporate world, to differentiate myself as somebody, you know, I didn’t have a sales background, but I had a lot of transferable skills for a totally services business. And so I did it, I quit my job in October of 2020, got my license, and got hit the ground running in January of 2021. D.J. Paris 8:33Right, right smack dab in the middle of the pandemic, Kelly Carlson 8:36perfect timing. D.J. Paris 8:40That is incredible. And then for you to have enough success to catch the eye of the National Association of Realtors, for their 30 under 30 is quite a big deal. I know many, many people, friends of mine, who who have not made that list, and I’ve tried many times, a lot of my friends have made the list as well. But boy, it’s a big feather in your cap. So congratulations. I’m excited to learn more about maybe what they they see in you as well. And I think civil engineering too, is a really nice transferable skill. And I know again, that wasn’t really your career, but it was your your field of study and interest. Because civil engineers, you know, people don’t really know what that is. Just 111 thing that civil engineers do is they they’re really good at visualizing. So they can see like two points of land and they can visualize a bridge across or like if there’s a river in between or something they can they can visualize things that aren’t there and then they can bring those things to life. So I imagine even just that skill along with your architecture, knowledge and love of of homes, and interior design probably is pretty helpful when you’re maybe walking a client through a home saying I you can probably see things that maybe I wouldn’t be able to see for example, I’m just curious if that ever comes up where or maybe it’s a renovation, you’re able to maybe visual lies that more effectively than, you know somebody without those skills. Kelly Carlson 10:03Yes, that has definitely been helpful. The renovation friends, the home that we’re sitting in, I’m sitting in right now is actually the home that my husband and I just bought, and did not look like this a few months ago. And there was a lot of work to get into this place. And so something I was able to do for myself, but then also for my clients, who are maybe struggling in the current low inventory market, not able to find that move in ready home, or they’ve got to kind of grow into it, knowing what is in place, and what can be done. Over time. Yeah, D.J. Paris 10:40it’s funny, if you’re watching this, you’ll see you’re probably listening. So you won’t see this. But Kelly has an all white kitchen. I also, although you won’t see this on mine, because I’m at the office, but I have an all white kitchen. And we were talking to sort of laughing about that earlier. And I just I have all white everything white walls, white, you know, I’m like, really all white, white and black. And I’m thinking like in, it’ll be funny in like, 10 years, when people are like, Why were people doing all white? Like what you know, like, it’s cool now, but it won’t be cool forever. So it is kind of funny how styles evolve and change over time. But let’s talk about how you built your business? Because yes, I think the consulting background, every consultant, I know, in the Big Four, you know, professionalism, hard work, meeting deadlines, and just being of service, you talked about customer service are really sort of the main pillars. And being a good listener, think consultants are great listeners as well. But they you know, those are really important skills that obviously transfer over into real estate. But you still had to build your business people see you as I saw you as a consultant that was your your profession and a very well respected profession. And then you know that that was your path, and then all of a sudden, you’re pivoting. Was it challenging to, you know, introduce your sphere of influence to your new career or was like, what was that process like? Kelly Carlson 12:02Sure. So as you know, after I got licensed, I started interviewing at different brokerages and met Jennifer Eames, who is a Top Producing Chicago agent, also the licensed partner of angle and Volkers Chicago and Linkin Park. And her and I connected and she had had a previous career prior to real estate as well. And so once I did get my license, I was so excited to come over to her company. And, you know, unlike a lot of new agents, they start out on a team, and they learn from that team member and they help out and it’s a great way to get experience. But the unique thing about angle and Volkers at the time is there a boutique firm, and Jenny had told me she’s, you know, if you come over, you can be a solo agent, and we will help you, we will give you those tools. And so that was something that, you know, I was so grateful for her mentorship and being able to get started as a solo agent. But under, you know, having the experience of getting to cover open houses. And that was a huge part of building my business outside of, you know, making sure, and this was a big thing that I had been taught and don’t, don’t be a secret agent, like make sure that your sphere of influence knows you know that you are in real estate. And this is a full time serious career for you. So I think I took advantage of, you know, social media and a newsletter and just connecting with people, I now had more time to be able to call up friends and people I knew from college to go grab coffee because I wasn’t traveling. And so it was kind of a mix of just offering out all of my weekends to do open houses, for any agents in our office and then working with, you know, friends and friends of friends. Over time. You know, I say that first year was a lot more friends and family, open house buyers. And then over time it kind of, I think, you know, I had done a good job with those friends that they felt comfortable referring me to their friends and family. So over time, it’s become more referral based. But I’d say you know, if you’re a new agent, like don’t be afraid to let your people know that this is your career. D.J. Paris 14:26And letting you know you talked about open houses I feel like agents don’t do do or agents may not know depending on what firm they’re at or who their circle is that they know of other agents. But if you work in an office where there are agents with listings, and I you know not there are small firms with just a couple of brokers so this might not apply to everyone but if there is someone in your office with at least one listing, I would go and ask beg, plead and and do anything you can to get in their good graces if you’re a brand new agent to I sit in open house. Can you tell us? That’s my suggestion? What would you recommend? Do you agree? Or, you know, what is your experience with open houses? Kelly Carlson 15:09100% I actually my first buyer client was from the first open house that I’ve held. And that’s not how it goes every time, you know, there are gonna be times where you sit in an empty condo for two hours, and, you know, scroll your phone or check emails. But other times, you might connect really well with somebody and I’d say, just, you know, asking questions, trying to get to know a person, see what information you can learn about them. Because then when you are following up, you aren’t going to be like that false agent who is sending them the same email saying, Do you want to buy this kinda? Or do you want to work with me on something else, I think trying to create some kind of personal connection is, is, can can make a difference. And that was the case with my first buyer clients, they were so impressed by how much I remembered from our five minute conversation. So it goes back to that listening, I think, yeah, D.J. Paris 16:09I think you’re right. And that’s something to consider. So the first step, of course, is getting getting an open house when you don’t have a listing, which, you know, beg the people in your firm to help you do that. And then when you have people walking through the open house, Kelly, what I heard from you is pay very, very close attention to what they tell you and maybe even take notes after they leave. Because and I was thinking about this, as you were saying, I was like, why would you be the eighth person that maybe another real eight other realtors might be? And I go oh, because they’re going to other open houses? Like it just occurred to me? Oh, yeah, of course they are. And so of course, they’re going to get eight follow up messages from thanks for coming to my open house. And if you can add in, you know, whatever the conversation was, yeah, all of a sudden, now you’re, you’re you stand above everyone else. Kelly Carlson 16:56Definitely. But it’s a win win for the listing agents, too. Because, yeah, like you said, they’ve got maybe multiple listings, and they can’t be in two places at once. So it’s never good to ask, D.J. Paris 17:06it doesn’t hurt to ask. And also, in many cases, it really makes the seller look good to the or sorry, makes the selling agent look good to the seller, or the listing agent, I should say. Because I technically the selling agent is the one who buys anyway. I don’t know why they we do it that way. It’s too confusing. Buy side and sell side. Yeah, but anyway, I don’t make the rules. So sorry for the confusion there. But yeah, for anyone who, for anyone who, you know, is a listing agent, you know, we know that oftentimes by asking a listing agent, Hey, can I sit in open house for your property, they get to then say to the seller, hey, we’re going to do an open house. And of course, that just makes the seller think that the listing agents doing stuff. And that’s a good thing, too. So it really is a win win for everybody. Obviously, for the agent sitting the open house, if nobody shows up, you know, that is always a bummer. But it happens. But the important thing is, these are where people do come in to open houses. And I know that you know, we live in so much of a virtual world now. But I really encourage everyone if you’re if you’re if you’re not slammed with appointments these days, I would be asking every listing agent I knew in my office, can I please please, please come sit in open house? And okay, cool. So let’s talk I want to talk about social media. Because I’m 47. And I used to be I used to feel like I was a young guy, I’m not a young guy anymore. But I would you know, social media is just kind of a different animal for people who are in your case, you’re like about 20 years younger. Tell us a little bit about how you’ve built your business on social. I’m just curious on what’s worked for you. How do you think about content? You know, what, how are you in the you know, how are you posting? Tell us about that? Kelly Carlson 18:46Sure. You know, initially I had thought you know, you have to be on every single platform and just, you know, reach everybody from every direction and I started to learn that I think age is a big part of figuring out what your where your demographic is. And for me at 29 I save most of my fear and people my age are still on Instagram, Facebook, not so much tick tock I don’t have I probably should but I just am afraid I get too addicted. But that’s been kind of the biggest social media piece for me. I have a business account, but I like to mix in still some personal with that. i You will probably never see me post a just listed or just sold post. D.J. Paris 19:39Well, hold on. What why is that? Why do you not post those? Kelly Carlson 19:43Because you don’t I my kind of thought process as I’m deciding, you know, to put together some form of content. My question is, is this adding value to the consumer. And when I saw those, and when I see them, you know, it’s kind of as it doesn’t do much for me, however, if I see, you know, a picture of a couple in front of the house, and there’s a story behind it, I’m interested and it gives me more of the taste of you know, who that agent is, and how they work. And so I love, you know, on occasion to share clients stories in that way. And yes, sure, it’s showing that you are, you know, selling homes and you know, you’re successful and all that, but it’s not so in your face. So I think it goes back to the is it something that is adding value, as we are fixing up a 1920s tutor, I have been sharing some of our renovation journey. Because I personally love seeing before and afters, I think that’s content people generally enjoy. And what it’s kind of evolved into is going back to kind of helping people see what they can do with a space. And also, you know, doing things, depending on what your budget is, you know, here’s places to splurge, here’s places to save. So, I found that to be kind of complementary with, you know, posting normal real estate stuff, too. But I don’t have a great, you know, like talent or anything of what I do, I just, when I have the time, I, you know, come up with an idea and, and post away. I think D.J. Paris 21:22that’s really, really great advice. I’m not a fan of the just listed just sold stuff, either. I think it’s perfectly okay to do. It doesn’t do much for me, it doesn’t necessarily turn me off when I see it. But it doesn’t light me up either. Like when I see somebody do it. In this, I’m sort of not a good example, because I see all my friends having success, and I’m very excited to see them when they get there just listed just sold. But if I was just a consumer, not in this industry, I’d be like, I mean, it’s, it’d be like the equivalent of you know, somebody saying, I just got a, you know, I just got this big sale at the company I work at I close this big deal. It’s like we don’t do that, really, we might tell our friends and family and just close this big deal. But we don’t necessarily broadcast it, but Realtors do broadcast it. And that’s fine. I’m not saying you shouldn’t, but it shouldn’t. I don’t think it should be the primary, I don’t think anyone would say that should be the primary driver for what your content is, I think people you write are more interested in the story. They’re more interested in learning about you, and kind of what you’re into. And also, if you want to see really cool DIY before and afters, I encourage everybody go to Reddit and subscribe to the DIY subreddit. It is awesome. And there’s like, I think there’s millions of people subscribed to it. And you get to see all sorts of projects in there. And there’s a reason why millions of people are in they’re not everyone’s a DIY er that’s in there, but they just love lurking and seeing. So if you are somebody who does projects, check out the DIY subreddit, whether it’s a home renovation or just something outside of real estate, you could document a lot of that stuff, put it in social and it just shows people that you have passion and interest, and that you’re kind of doing cool stuff. So I’m a big, big believer in that as well. So that’s interesting. So you’re you’re an Instagramer more than anything tick tock is not your thing. I stay away from tick tock, I post our videos there, but I don’t browse tick tock for the exact reason you mentioned is I’m way too, I have way too much of an addictive personality, and I would get lost in it and hours would go away. So but whatever social media platform that that, you know, I think somebody is on, it’s probably the one, the one that they liked the most is probably the one where where they should spend the most time. But let’s let’s talk about so you had this great apprenticeship, sort of, you know, mentorship with one of the top producers here in Chicago. And then you had to make a transition because you and your husband just bought this place out in the western suburbs, you’re not all that close to the city as you used to be right in the city. And was that a bit of a trends, a transition as well for your business was it was the majority of your business in the city prior? And how is that shifted as you’ve moved out west? Sure. Kelly Carlson 24:04You know, it’s interesting, because at my age, late 20s, a lot of my clients, I think COVID kind of said this up. We’re moving out of the city maybe earlier than they had would have been in the past. And so I having grown up in the western suburbs, Clarendon Hills, I already had a pretty good knowledge of many of the western suburbs so I was able to help several buyers and some sellers out that way. So for a good portion of my time in the city, I was splitting my time a bit between western suburbs and the city. So I’d say the transition wasn’t it hasn’t felt you know, crazy, but I am now in a very, you know, hyperlocal market where most of the agents who do the business here live in town and Part of that I started to learn very quickly, it’s how many of the deals are happening off market, they don’t even hit the private market, they are happening, you know, just because there’s word of mouth in town. And so it kind of got me thinking that I would want to find a more local brokerage, I had such an amazing experience that angle Volkers and have nothing but amazing things to say about Jenny and the whole team. But I quickly realized that, you know, being kind of the new girl in town and being with a brokerage that had a very strong local presence would be an important piece for establishing myself here long term. So I’m still trying to figure it out. It’s, it’s still somewhat new. But I’ve got a really great business plan for 2024. And Trisha, Roberto is the managing broker for at properties, Hinsdale and Western Springs. And she’s been so wonderful at getting me ready for this next year. So D.J. Paris 25:59yeah, let’s talk about this next year. So what’s what’s on the marketing plan? I am always interested on you know, and again, I know you talked about with social media, you don’t necessarily have a training calendar, or sorry, a content calendar. But I’m curious on what kind of marketing efforts you plan to do to to find additional buyers and sellers in 2024. Kelly Carlson 26:21Absolutely. So my kind of big marketing campaign for 2024, I’m calling it going west, buying your first home in the western suburbs. So you know, there’s a lot of, you know, Chicago residents, their homeowner, maybe they own their condo, or they’re renting, they’re ready for that move to the suburbs, but they don’t, they’re maybe not from the area. And so they don’t have that knowledge of you know, if schools are important, where you know how to navigate that commuting to downtown, if they’re still going to work in the city, how to make that as easy of a transition as possible, what, you know, what are the things they like to do in the city that they can still find some version of out this way. And so so my focus is going to be helping with those first time suburban buyers. And that’ll be, you know, through kind of educational content on Instagram featuring different suburbs, local businesses, etc. But then also, something I’ve started implementing is suburb tours, where I will take a client out privately, for a couple of hours, and we’ll toward maybe, you know, five or six suburbs will drive around, I will share, you know, kind of my take on how that local market is, things that are notable about that town. And I think it’s a great way to get to know somebody before you start looking at homes. But it’s also, I think, a better way to get somebody out here versus maybe trying to drag them to a happy hour at, you know, of downtown bar in Western Springs. So that’s, that’s a big part of me. And in addition to kind of my typical, you know, newsletter, you know, I like to do quarterly client events, at boutique fitness studios, or maybe a fun, local Happy Hour spots, things like that. D.J. Paris 28:20You just said something that really, really sort of piqued my interest, because I was trying to think, as you were saying it, just like we’ve done over 500 episodes, has anyone ever said this before? And I don’t think anyone has. So I want to go back to something that you mentioned about these tours. I think this is a brilliant idea. And I’ve we we did not I did not know you were going to talk about this. So I’m so excited. Because now I just got to collect my thoughts. Because here’s what I was thinking. I’ve never heard of anybody doing this. So typically, you know, you work with a realtor, when you’re ready to buy, you already know approximately where you know, the city, you know, maybe even the subdivision if you’re out in the suburbs, or the neighborhood, if you’re in the city, whatever, you have a general idea. And we all hate when we get those buyers who call and they go, I’m open anything and you’re like, Oh, now we got to pick this out. But what I love about what you’re doing is you’re helping people make a decision of where they want to live, not the home itself, which you’ll do step two, step one is probably the most challenging of the steps is where should we live? And people normally go on that journey themselves. They do not usually have a guide with them. Yeah, maybe they’re watching YouTube videos, learning about different suburbs, but they’re not necessarily even being driven around to different suburbs going well, here’s some cool things about this one. And here’s some, you know, maybe not so cool things. And here’s this suburb and I mean that in Chicago, we have kind of I don’t know how many suburbs like probably more than 50 Altogether, villages and suburbs. So it can be really I’ve lived here 21 years and I still don’t really understand the suburbs. And so that’s what that would be Incredibly helpful for me if I was going to move out in the suburbs, and I’m in this industry, and I don’t know, I don’t know if you know anything about the suburbs. And so that is such an important thing is really what here’s what I heard you do. You thought about what the need is, what is the need? Well, people who live in the city, a lot of them move out to the suburbs, because they want to start a family get more space, whatever, lots of reasons. People typically move from urban to rural, and so great. So she Kelly knows this happens. That’s where you grew up, as well. And she thought, well, what’s one of the challenges with that? Well, picking up picking a place picking a an area to live to move in, and there’s so many different options. So I’m going to do these tours, I am so impressed with that, because that is an incredible service to provide. And absolutely I would be I would be thrilled if I was living in Chicago. And I was like, Well, I gotta move out to the suburbs, I need more space. And then I have to go out and I gotta figure out, I gotta look at all the suburbs I got as a huge thing. And so for you to take somebody around or take a group of people around for a few hours. Amazing. I can’t imagine is I’ve never heard of anyone else doing that I’m sure other people do. But it’s got to be it’s not like a unique thing that you came up with. Kelly Carlson 31:14Yeah, I was, you know, I was really struggling to brainstorm, you know, how do I get that type of person? You know, they’re not going to take the train out here to come to an event of mine. But I think I think like you said, just kind of what is that need? And how can I steal that? Ensure you are spending upfront kind of a lot of time upfront with a person. But you know, I think when you invest in somebody like that, they’re more likely to want to invest in you. And it also I think, can save some time on the back end, because you aren’t spinning your wheels, touring 10 different areas, because they have no idea what they want. D.J. Paris 31:54Yeah. And if you even if you video, some of it, and not necessarily videoing the client you’re taking out but if you take some quick little shots, you can then put those together and create clips of like, hey, we did a tour today we toured these four suburbs, we showed, you know, we showed them the downtown’s and the schools, whatever. And you could actually make that into content as well. And I would think, you know, that’s a tremendous value that an agent can provide is, you know, this idea of being the gateway to the actual house, I think is devalued a little bit right now, because we have the ability as consumers to find properties on our own, we really don’t need a realtor for that. It’s good realtors are worth their weight in gold. But it’s for I think it’s for a lot of stuff like what you’re talking about, I think it’s really like, Hey, can you help me figure out where I should live? Like, that’s the really, that’s value. Anyone can search Zillow and find a property. So I love the fact that you do that I’m I’m sort of stepping on this point a little bit, because I want our agents to know like this is the way you should think about it is what are the needs that my clients have? What is something that maybe is a decision that they are going to have to make? That’s a challenging one? And how can I make it easier for them before they even know that they want to use me, because before you buy a home, you got to figure out what area you’re at. So you’re actually doing a step before they’re even thinking necessarily about calling a realtor. So I really want to give you kudos to that. Because that is really an impressive and impressive thing. Let’s talk about when the market is slower. So right now the market is slower. Interest rates are higher than anyone would like inventory is down. What are you doing to stay busy? Because and also, by the way, majority of your friends probably aren’t moving out to the suburbs, or I don’t know, you know, majority of your city friends are probably still in the city. And maybe they’re renting maybe they’re buying but I imagine you know, not a lot of 29 year olds are probably purchasing right now. So you know, your, your peers. So what are you doing to sort of stay active, stay busy in a down market? Kelly Carlson 34:01Sure. And one thing I do want to clarify is that I even though I live in the western suburbs now, I’m still working on my city business too. I’m sure that might change over time. But I think especially with having at properties be all over the city, I’ve got access to, you know, the River North office and the Western Springs one. So I’m still, you know, keeping somewhat busy with that, but it is a down market things are slower. And I think it’s easy for agents to immediately freak out and my brain has gone to those places too. But I really have tried to think of it as an opportunity of, you know, this is the gift of time that I don’t have in the spring market when I’m running around with like a chicken with their head cut off. No time to breathe, and all those projects that I wanted to do I now have the time to So an easy one. for this time of year is, you know, if you’re not sending out a holiday card, you absolutely have the time. You know, whether it’s handwritten, or it’s a cool, you know, personalized postcard, I’d say, spending the time and truly writing a nice note to your clients, your vendor partners, friends, family, etc. So that’s something I’m working on these next couple of weeks. But on top of that, I think just keeping up with my CRM, and I live and breathe by that. So that is my reminder system for reaching out to everybody from past clients. And just checking in and seeing how people are doing, inviting people to go get coffee and lunches again, it’s the stuff that I didn’t have the time for that I am doing now, in addition to just really fine tuning that business plan for next year. D.J. Paris 35:54Yeah, let’s Kelly Carlson 35:56broker tours to, you know, go yes. This is your time to do it. Yeah. D.J. Paris 36:03Agreed. And the reason why people should go to broker opens, there’s a lot of reasons. One is to learn inventory in the area, but also to build relationships. You know, we are, we are human apes. And we, we like connection, we’re interpersonally wired. So we’re wired for connection. We’re wired for also familiarity. So if you are going to broker opens, if you’re participating in the industry, if you’re making friends, if you’re going to events and you know doing Association stuff, you’re just going to meet a lot of other agents. And guess what happens when they receive an offer for one of their listings from your buyer, and they see your name. They’re like, Oh, I know Kelly Kelly’s awesome. Does that influence maybe their decision? Well, in a perfect world, it wouldn’t. But does it? Of course it does. Of course it does. So you want to make as many relationships as you can. With other realtors, obviously, you want to play nice in the sandbox. It is a cooperative commission. But let’s remember that these are little little ways that you can give yourself a slight psychological advantage you want when somebody sees your offer coming through, you want them to be like, Oh my god, I love Kelly, I’m so glad her buyer wants to buy this. Right. That’s, that’s the reaction you want from the listing agent. And I think you know, not enough is really said about that. And yes, obviously, the listing agent wants to do the very best for their seller. But it definitely doesn’t hurt to see a familiar face from that buyer’s agent. So guys, really great suggestion there, go to the broker opens, go to the open houses, go to the events, make friends, it might just help you win a deal that you don’t know, in that you don’t know what’s going to happen in the future. Especially if maybe you come in at the exact same price and conditions as some other agent they go. I don’t know the other agent. I know Kelly, right. So that might be just what ends up winning you the deal. So really great suggestion. Really great suggestion there. I also wanted to you mentioned your your you do newsletters and you do some time. Oh, I want to talk about your CRM. So I know what I I wanted to ask, I want to drill down just a little bit because pretty much every brokerage has, or at least you know most brokerages offer a CRM or you can go out and purchase one on your own. What is your How does your CRM tell you what to do? In other words, do you have it set up so that every one of your prospects or clients gets a certain you get a reminder to call them on a certain day? Or email tax? Like how does that work for you? Kelly Carlson 38:34Yeah, so I, and I’ve worked with a few different CRMs over the years, paid for one, you know, had one to end and now I’ve got one in app properties. And I think the what makes the most sense to me is, you know, first you categorize your different groups of people into maybe, you know, your A, B and C. And so those A’s are, I’m getting a reminder, at least monthly to reach out to them. If it’s, you know, a new Open House lead or new buyer referral, etc, they are getting much more frequent reminders like that, at least, you know, a couple of times a week during that first, you know, first month or so after the introduction. But then I’ve got you know, my VCs who maybe will work with, maybe not everybody is on my newsletter, so everybody will get that monthly, but those, you know, B and C’s, they’re getting, I’m getting reminders quarterly to reach out to them. So I think spending the time it does take some time to organize your CRM and that way I think has saved me so much time nowadays, because I’m not going through everyone individually and saying I don’t really need to reach out to that person. The system just does it for me. So it’s helped me prioritize the big ones. Yeah, D.J. Paris 39:53yeah. So you categorize you, you. You put each one into a particular group A, B, C, etc. And then you have a particular number of touches that you wish to do over the course of a certain period of time a year, whatever. And so every day you wake up and you have a list of to dues that’s kind of automatically generated for you to keep you on track. Is that my understanding? Kelly Carlson 40:15Yes. And yeah, so I don’t have it, like sending out emails for me, I, I don’t, I don’t like the automated stuff. But so it just, I can decide that if I want to text the person or call them depending on the relationship, or if I saw something on their social media recently that I want to congratulate them on. But it’s just a reminder, to have some kind of touchpoint. D.J. Paris 40:39Yeah, do something with so and so. And whether it’s comment on a social media post, pick up the phone and call them, write them a note, text them, whatever it is, almost doesn’t matter, just that you’re doing something that lets them know that you’re thinking about them in some way. And you know, as simple as this is, I think the vast majority of agents don’t set up their systems this way, where you don’t really want to wake up every morning and go, What should I do today, that’s just too much to the candle. It’s too much to try to figure out as a realtor, it’s, you got too many responsibilities, there’s too many just options. What you really want is somebody to hand you, you know, virtually a little thing that says, These are the 10 people you have to reach out to today. And then you go okay, I just have to do that. And it just chunking your life into that’s what a CRM for me is just can make life a lot easier for just says, All you got to do today is deal with these, these 1015 things and then you never have to worry about losing touch with somebody, you don’t have to go Oh, when’s the last time I called so and so because you will let you know, unless you fell behind on your CRM tasks, you will know exactly when the last time you chatted with that person and how that worked. And again, this is all kind of like customer service slash marketing 101. But it is also something that’s easy to forget to do. It’s you know, I call these like the push ups of real estate, it’s like, it’s really hard. It’s hard to do it. But it’s a really good idea. And it’s super simple, right? So it’s super simple to pick up the phone and go, Hey, I was thinking about you how you doing? I am on a couple of realtor friends of mine, a couple of I must be on a few of their CRMs, I get a call from a friend. Every single month, he calls me, and it’s the sweetest. And I’m not, I’m never gonna be a client of his I’m a realtor as well. He calls me once a month and goes, we’re not. I won’t mention his name. But we don’t go out socially. I mean, we have before but we’re not that close. Every single month, he calls me and he’s like, I was just thinking about you. And I’m sure it showed up on a CRM to call DJ today. But you know what, it makes me feel special, it really is a nice thing. And he’s a sweetheart for doing it. Because I’m never going to be his client. But he’s, he’s, he’s still putting me through that system. And, boy, I got a call last night from him. And I was like, God, I love that you do this, even though it’s not going to benefit you directly in your business. You’re just a good dude for doing it. And I’ll tell you, people, people know that stuff. So if you can just be somebody who’s, you know, a lot of a lot of my people, service professionals in my life, don’t contact me, outside of business stuff. And I you know, I think it’s a great idea. If you don’t have a CRM, as Kelly said, now’s the time to sort of put that together. You’re not as busy right now. Now’s the time. Kelly, what other suggestions would you have for somebody who’s in their 20s? Who got or 30s? Or it doesn’t matter? The age doesn’t matter newer to the business? And it’s going oh, my gosh, this is such a hard market? Like what do you would you recommend? If you had to start all over today and you knowing what you know, now, what might you suggest open houses? We talked about? Organizing your sphere of influence? Are you putting everybody you know, in, in your, in your database? Is it like, hey, even the dry cleaner? Who knows my name? Am I putting those people in? Like how detailed do you get with yours? Kelly Carlson 43:51I probably should be better at adding everybody under the sun. I know, I know everybody in it. So I, you know, have scrubbed it at one point. And I didn’t know, you know, a number of emails that like you know what, that’s just taking up room and space. So I’d say I know, of at least every person in there, but I probably should get better at just adding in because it’s so easy to add somebody to a newsletter drip campaign. If they unsubscribe, they unsubscribe and that’s okay. But you never know. They might read something that resonates with them. And that’s, you know, happened a few times where I’ve not even knowing that person was subscribed and they replied, You know, I wonder newsletter, blah, blah, blah, I have a question for you. So I think leaving those opportunities open is a good reason to have them in your CRM for sure. If D.J. Paris 44:44you didn’t have a big sphere of influence, and you’re a newer realtor, how might you expand that? How might you start to add people to your database? If you were what would you suggest to a new agent? Kelly Carlson 44:55Yeah, I mean, I’d say obviously open houses kind of keep going back to that. But I mean, you got to be diligent. And after that, you might get a list of names and sit down and organize them nicely into your CRM, that’s a great way for me to build my CRM over time. Sorry, I hope you can’t hear my dog in the background right now. And then also getting involved in various organizations for maybe join an intramural League, or, you know, whatever it is get involved in your condos, one of their committees, and I think it’s a great way, you know, you’re getting to know these people. So you’re not like spamming and stealing their email addresses. But chance opportunities, where you are getting to meet a lot of new people. And there’s a way to, you know, contact them, you have their information, I see no problem with adding them. And that’s a good way to build your CRM as well. Yeah, I always, D.J. Paris 45:56I always love it, Brian Buffini had said that he goes, if you really want to be successful as an agent, and you’re newer, he goes meet two to five people every single day, which is not an easy task. But if you can meet two to five people a day be like, Oh, by the way, I’m a realtor, oh, if you know, if you give me your email, I’ll stay in touch with you or something. If that’s all you did, and you just met two people a day, and you did that, let’s just say 200 days out of the year. So that’s adding 400 people to your database. Within a couple of years, you’re going to be flush with business. Kelly Carlson 46:27Absolutely. And yeah, and for those that are building, and it’s a smaller pool, like really cultivate that, and make those people feel, you know, important and connected and taking good care of that small group of people, they’ll naturally want to, you know, introduce you to their friends and family. So I think it kind of goes back to adding value to the consumer. Yeah. D.J. Paris 46:58Have you run into ever any issues where you know, and again, you’re, you’re a younger person, you have a youthful look, as well. So curious if that’s ever been a challenge for you, as you’ve been growing your business as it’s like, Oh, you look so young, you know, maybe too young to be a realtor, I’m not suggesting you look so young, too young to be a realtor. But has that ever come up? And is that ever a hurdle that you’ve had to had to work with? I Kelly Carlson 47:23get that all the time. Still, I am sure when I’m a little bit older, I will appreciate it. But it is a challenge when you’re younger agents, and you are competing against very established brokers who have been doing this for 20 plus years. So I’d say the first thing is being willing to learn. So if you don’t have that listing, yet, like offered to help, and learn every aspect of the listing process and the buying process, and once you have data that you can price, the experience, I think that is what speaks for itself. You know, obviously doing the research, if you are up for a listing, and really, you know, getting into the data and really proving yourself that way, I think that can be helpful, but I think experience is a big part of it. And it’s hard to get that experience when you are young. So I really think the best way is just offering to help even if it’s you’re getting paid to $25 to cover a showing or $50 for an inspection or whatever it is. It’ll just make you more confident when you are in the moment with a client’s. But it can also I think, help to demonstrate, you know, your value and, and your experience. D.J. Paris 48:45Yeah, I couldn’t agree more, just do as much as you can do as much activity as you can don’t worry about getting paid as much as getting experience. Really a great, great place to wrap up. I also want to remind all of our listeners if you have clients or you have friends that live in the city of Chicago, or the suburbs, but specifically if they’re in the city and thinking about making that move to the suburbs, but maybe you don’t work the suburbs, or maybe you’re not an agent in Chicago, maybe you’re an agent somewhere else, but you’re one of our listeners, Kelly is would be a great resource for those clients. I again, I just love the idea that she takes people on tours to help them figure out what suburb is the best fit, you’re going to such a cool thing. So if you have clients that you don’t may have that experience in any one to refer to Kelly or you have clients, you know you’re in a different state and they move here and they’re thinking about making that trip out west. Kelly B Kelly would love the opportunity to chat with you. So definitely reach out to her. And the best way to do that is you can find her she’s all over online but you go to our website Kelly Carlson, it’s Kelly, ke ll y Carlson homes.com. We will have a link to that in the show notes. Also follow her on Instagram I’m Kelly Carlson homes, you can see some of the cool, non bragging stuff that she does on there about about her projects that she works on in our interests. And also, we want I want to thank you, Kelly, on behalf of all of our listeners, for coming on our show. This is really exciting for us. I love chatting with younger realtors who are really making a huge splash. Not that’s not my opinion. That’s the National Association of REALTORS opinion about you. So I’m really grateful that you came on our show today because you really are somebody that agents should be following, even just to see what Kelly’s doing. So maybe you can get some good ideas and replicate some of that success for yourself. So follow her on Instagram, Kelly Carlson homes, go to our website. And if you think you might be a partner for Kelly, or guess what guys, people move out of the suburbs too. And they move to Florida and in Arizona and lots of places from Chicago. So maybe you’re in one of those markets. And he will say hey, Kelly, I want to know when one of your clients is looking to move, reach out to her, she would love the opportunity to chat and see if there’s a there’s a fit there. So, Kelly, on behalf of our audience, thank you, thank you so much for coming on. On behalf of Kelly and myself, the audience, we love you. We are so grateful that you stick around to the end of the episode, please tell a friend about our show. Think of one other realtor that could benefit send them a link. And also leave us a review that really really helps us with our cert with just being seen in the various podcast directories. So let us know what you think of the show. We take your suggestions very, very seriously to heart. We want to always make the show better for you. So tell a friend and leave us a review and we will see everybody on the next episode. Thanks Kelly. Thank Kelly Carlson 51:44you so much DJ, this is such a treat.
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Dec 19, 2023 • 19min

3 Easy And Non-Lame Video Ideas To Attract Clients • Video Boot Camp for Real Estate Professionals • Kim Rittberg

Need some fresh ideas that will get clicks? Learn from Video Boot Camp educator Kim Rittberg 3 easy and impactful ideas you can make today! If you’d prefer to watch this interview, click here to view on YouTube! Connect with Kim Rittberg on Instagram. Kim’s Video Boot Camp: Apply now for her winter coaching group. Grab her free download – 10 Tips to Make Better Video in Less Time. This episode is brought to you by Real Geeks. Transcript D.J. Paris 0:00Today our resident video expert Kim Rydberg is going to show you three easy videos you can make today that will get people to click. Stay tuned. This episode of Keeping it real is brought to you by real geeks. How many homes are you going to sell this year? Do you have the right tools? Is your website turning soft leads and interested buyers? Are you spending money on leads that aren’t converting? Well real geeks is your solution. Find out why agents across the country choose real geeks as their technology partner. Real geeks was created by an agent for agents. They pride themselves on delivering a sales and marketing solution so that you can easily generate more business. There agent websites are fast and built for lead conversion with a smooth search experience for your visitors. Real geeks also includes an easy to use agent CRM. So once a lead signs up on your website, you can track their interest and have great follow up conversations. Real geeks is loaded with a ton of marketing tools to nurture your leads and increase brand awareness visit real geeks.com forward slash keeping it real pod and find out why Realtors come to real geeks to generate more business again, visit real geeks.com forward slash keeping it real pod and now on to our show. Kim Rittberg 1:33Right today, we are talking about three easy videos that people will actually want to watch. And not just people, the buyers and sellers and potential clients. Hey, everyone, I’m Kim Rydberg. I’m an award winning video marketer. And I have my signature video bootcamp program that has seen so many agents come through. I love teaching agents like you how to grow your business with video because your phone right there is the most cost efficient way to market yourself. And the thing you need to do in 2024, if you haven’t done it yet, you’re not too late ish, sort of just kidding, but it’s never too late. And I really want to focus today on the three videos that you can make easily that people will actually watch. And I don’t mean that in a snarky way. But a lot of people are making videos that people don’t watch and it ends up being frustrating. You’re wasting your time you’re wasting your money. So I’m gonna advise you on what videos you should make that will be fruitful that people will click on you will connect with people and then you will actually sell more houses. How did I get here, I have in the past year have spoken at the Berkshire Hathaway HomeServices convention, the women’s Real Estate Investment Summit. Before that, I was a TV news producer for 10 years writing and producing stories about all types of different topics. And I launched the first ever video unit for Us Weekly magazine, or to People Magazine, Netflix. What you need to know is that I love storytelling. And I really understand how to make good content that makes people want to buy from you. I shifted from journalism into branded content, which then brought me into real estate specifically, and I’ve had hundreds of agents across the country, take my video bootcamp course and work with me one on one to actually bring in clients. So I’m gonna sprinkle a little of that. Oh, and if you’re on the video, you can see I got some trophies in the background because I’ve won some awards for my video work, but it’s not about me. It’s about you and how I can help you make some money. So one idea that actually I was it’s on my list, I did my video bootcamp course I have a workbook that I give you all these great story prompts. And we were talking about in a brainstorm one video is a great video that I think every real estate agent who has any stories to share should be making is a story about a crazy moment in real estate. So real estate is known, you know, for it’s up, it’s down. It’s crazy. You you you think you’re seeing a beautiful farm you walk in, you’re like, oh, you know, someone, someone in my video bootcamp said they were going to do a showing, and they walked in, and someone was like, in bed, in bed during the showing. And, you know, the deal didn’t happen. But that’s a really, really funny story. These sorts of stories where you’re showing people who you are your personality, that you’re like a really good person, a cool person, a relatable person. It also shows people sort of subconsciously through the backdoor, that you are someone who sold a lot of homes, because if you have crazy stories, it means you sold enough homes, bought enough homes so that you have stories, right. So we’re kind of like backdoor bragging that I’m a successful real estate agent. But on top of that, people will click on crazy stories because the stories are funny, like any sort of crazy story people want to hear. They don’t know how it’s going to end. It has an element of surprise those are really good storytelling tools. So number one, a great video to make is sharing a crazy real estate story and it doesn’t have to be like the most epic thing but it could just be like something funny that happened. And this is something to remember, this is the sort of video that will appeal to anybody who wants to hear a funny story but also other agents will chime in engagement is engagement, you really do want people to weigh in and get that engagement going. The more people comment, the more people other people comment. So it really does help out a lot. And another, this is funny, another one of my agents shared a story where like, they were selling a property to a celebrity, and it just like went totally haywire. And the person came in, I think the person was like, really tall, the ceilings were too short. Anyway, that was funny. And so number one crazy real estate story, make sure to share that. And the reason why that is important. And same as with these other ones is, when you’re thinking about what videos to make, you always need to step back and build a strategy. And that’s something I do with all of my students, my clients, before we ever hit record, we really build out that strategy. What am I consistently showing up and talking about? What am I consistently showing up and teaching being really steady and consistent with that, so someone goes to your page and knows who you are immediately. So you’re building the know like, and trust factor making someone trust you, like you relate to you on a personal level, because this is going to be a big transaction, right, you’re going to be their partner in all of this, it’s very important to remember that. And in addition to in addition to the crazy real estate story, a behind the scenes of a deal. Could be a great, great, great video, one video I did with one of my real estate agents, he, you know, one, a good way to start to give ideas is just start writing down moments that have happened, moments in deals, things that were challenging things that were interesting, big wins. So one of his wins, he had done a letter writing campaign to get someone to sell. And he ended up bringing on his house selling it went really well. He got a good commission. So what I thought was alright, let’s turn that story into how I turned 55 cents a stamp or whatever stamp was at that point, how I turned 55 cents into $50,000. And it’s taking the idea that you can write a letter and all it costs is the cost of the stamp, but you’re making this huge commission off of it. That hasn’t really good headline in it. So bringing people behind the scenes of your deal, did it almost fall apart one of my other I have these two ages. I love them. They’re based in Westchester, New York, they by mistake killed a blueberry bush of when they were getting the house ready for sale. Instead of hiding behind that they just had fun with it. And they sort of talked about it like the time we killed our clients, blueberry bush, and they just kind of had fun with it and made it like not such a big deal. That’s a great idea. So the behind the scenes of a deal. It could be did the deal almost fall apart? How did you salvage it? Did you end up selling it for a lot more than you were expecting? Was there a bidding war? Did you show up and you thought it was x? And it was actually why like whatever is happening, bring people into it because people love to hear stuff that they don’t know. People are voyeurs. That is why they’re online. Alright, so we got the crazy real estate story or behind the scenes of a deal. That’s idea number one. All right, the next one, as I mentioned before, I worked in TV for a long time, and I worked at a news magazine show called inside edition, and a lot of their segments are like, you’ve never seen a room like this. I’m like, oh, what’s in the room is it like, filled with spiders, and you know, kind of selling it as this wow factor. So you can sometimes isolate a thing in a house or apartment, an area and focus in on that one thing. So selecting something that’s really big, or really small. It’s not the words not hyperbolic, I’m forgetting the word. But making something like on a big scale. So here’s an example. One of my clients who went to this, the showing it was I don’t even think it was his it wasn’t his property, he just went to the showing. It had a bed, that is remote control bed that Phil that comes down from the ceiling. I mean, that’s very, very cool. So the video was just about the bed. That video got millions of views. So when you’re thinking about how you’re going to present, not every video inside a home has to be a tour. Sometimes you can go to a place and there’s like something really interesting. And you can just zoom in on that moment. And make that big, right? It could be another one of my agents was telling me about that. People are really wanting plunge pools, like really cold water plunge pools. So that could be like a reveal. You know, I think she and I built together that idea is the number one thing clients are wanting right now. A plunge pool and how you can make that video is you can either just film the actual thing you’re talking about, or you could film you’re getting into it, right? I mean, I hate cold water. So I’m not gonna volunteer myself, but you could be getting into that pool and you know, expressing like, oh my gosh, it’s really cold, but it feels so good. I feel really alive. So when we’re talking about the next one, it’s something big, something small, something on the extreme. It’s on the extremes. And again, it doesn’t have to be your own property. This could be someone else’s property, but picking something out, it could be something amazing on the ceiling, right? It could be like an old tin ceiling. And likewise, you could also pick out something similar to this in your town or your city, right, as a real estate agent, you are the expert, you are people’s part, you’re like the tourism office, right? So you can be highlighting those factors. And as I mentioned before, actually, several of my agents have been keeping it real. So you might have heard them. Kathy, Jessica, Josh, Debbie, Steven, anyway, a lot of my agents have been on the show, and they’ve talked about the things that they show how they market what they bring in. So something really big and something really special is a great way to really highlight that. Now, the last one that I think is super important that people overlook is something personal, a video that people click on something personal, that you’re revealing. I’m not talking about like the deep dark secret that you like, have never shared with anybody, I’m not talking about that. But when you’re online, you’re really allowing for people to get to know you through any door, the front door, or the side door or the back door or whatever you want people to just know about you to engage with your content. So not every single video should be home tour. Not every single video or piece of content should be you and your dog. Okay, so we step back and we create a really, really great big strategy. That’s what we do. In my video bootcamp. And in my in my client work, we always sit down and create that strategy. But a big part of that strategy is connecting people to you as a person. So one video you could do is five things you don’t know about me. And it’s just you can get video of you doing work, walking through a house, walking your dog, the footage can be whatever you want it to be. And you can either voice it over or add text, but bring in those factors like so for me. Something you don’t know about me. I would maybe say, Hey, I’m Kim, some things you didn’t know about me. I backpacked I took a gap year and I backpack for a year. I used to play lacrosse. I am a certified scuba diver. I speak Spanish. I hate olives. And I have two children. So it’s kind of a mix of things that some people can connect with me on. And other people are like, Oh, that’s interesting. So maybe if someone has kids, they might say, Oh, how old are your kids? Maybe if someone’s a scuba diver, they’d be like, Oh, I snorkel or I scuba dive, you know, and they want to comment on that. Weirdly, people always comment about my olives. They’re like, how can you hit all of your horrible evil person, but it’s true, I do hate olives. So again, you’re really trying to bring people into your life. And we’re not again, that one is not about I won this award, I close this much deals, I earned this much money. This personal video is not about that. It’s really about bringing people in to get to know you as a human. So as we know, you’re trying to expand your sphere of influence. And so some of your deals are gonna be coming through friends, family, cousins, former colleagues, people, you just met other business owners in the area. So when you’re putting out that personal video, you’re allowing people to pull back the curtain and get to know you a little bit. You will also see, as you make the video, put that video out, people will show up and comment that you did not realize followed you at all or have been active. And so that’s a really a good start to continue to engage with people, people you haven’t seen in 10 years, people you just met last week. Don’t forget that. The social media world is an online coffee shop. So don’t treat it like, Oh, I’m gonna post this no one’s gonna comment or like, I’m not going to look I’m going to I’m too weird. I feel weird about it. I’m just going to post in running, go get my coffee, no, post it, come back later. See who liked it. You commented on it respond to every single comment. That’s true for every post. But people will comment on a personal story in different ways that aren’t going to comment on your home tour. I’m not saying don’t do the home tour, I feel very strongly about home tours. You need to do them. Sometimes you get business from them fine. Sometimes, they’re not building you up as this amazing expert, you need to layer on other content on top of that, and Home Tour should not be 90% of your content. It should be some percent, but not 90%. So we are talking about those three videos that will get people to click let me talk about I already told told you why people will click on each one. The craziest real estate story. Oh, I want to go back sorry about personal. So this is something I think is really, really important. And I’ve been working with more of my agent clients to push more of them out of this. So one of my agents, Jessica, I love her. She’s a great personality and she has kids and I’ve been pushing her to include more content of her as a mom and like in her regular life and being more of like every person all of us I think kind of our in our professional world. And so pushing ourselves to open up more and show more of that and she’s gotten crazy engagement sky high engagement so much more than before. One of my other age I just had this great video about an inspirational motivational video actually about changing their life. They went, I think they had a huge weight loss and like change their lifestyle, but they did a video about that. And it works because I think that’s a part of your story. And that’s a part of who you are, that really lets people get to know you better. So the personal can be very powerful when layered in with professional as a part of a strategy. So I don’t want to see dog walking photo dog walking video, and then like beach vacation video, and then shopping video like that doesn’t that doesn’t necessarily connect as a strategy. But when you have when we work together, we create the strategy. Some of its professional and some of it is personal but tied together. Alright, so we’re talking today about the three easy videos that will get people to click we have sharing behind the scenes of a deal or a crazy real estate story. Awesome. These are great ideas, they will get a lot of people to be like, Oh my god, are you kidding? All of these ideas. Don’t forget to engage with people who comment on them, ask a question, connect with them in a real way. So we got the craziest real estate story that you have something really big, something really small, just like zooming in on a special factor. And then a third video is something personal about you. Now, how do you make these videos, you can make the videos however you feel comfortable doing it. A video when you make a video, it can be as simple as you talking to camera. Don’t forget to add captions when people watch without sound they can follow along. You can also show footage of what you’re talking about. So when we’re talking about something really big, or something really small, you’re filming that item, you’re either talking over it or adding text for the personal video. For the Personal about you video, you can either share photos of yourself from different parts of your lives. Or, or you can film yourself doing something related to that, like if I’m going to share that I speak Spanish or but it’s not as visible that I hit all this, I might have like me picking up balls and throw them in the garbage. If I have a video, if I mentioned that I love to travel, I would probably put in a photo of me in Cambodia when I was younger. And so I would really want to bring that story to life. Again, if you’re not super comfortable making the videos. Don’t worry, in my video bootcamp class, you’ll learn how to do that. But keep it simple. I always say Keep It Simple until you’re ready to do a little bit more. So I want to see you make these videos and even if you can’t make a full video, do it as just an Instagram story. If you’re on Instagram, you record it, you post it, it goes away after a day. So if you don’t love it, that’s okay, record it, post it and tag me in it. You can always reuse the story later. Make sure to tag me I’m at Kim Redburn KMRITB RG and I mentioned before video bootcamp, I run this video bootcamp course for agents across the country. They’re all seeing higher engagement more client leads, they’re opening new business through it. It’s fantastic. It’s a live coaching class. So message me on Instagram. I also have a free download 10 tips to make videos that make you money in less time. More money in less time. That’s like key. So I have a free download and you can grab that in the show notes. You can grab that from my Instagram. And if you’re just joining me for video bootcamp, make sure to message me again I’m at Kim Rydberg K IMRIT, t b e r g and I love helping you unleash the power of video. To grow your business. You really can supercharge your business with video it’s just about understanding how exactly to do that. I love to keeping it real people to make sure to tag me message me on Instagram or Facebook wherever you’re at, and I hope you have a great day.

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