

Fintech Insider Podcast by 11:FS
11:FS
Fintech Insider is your ultimate guide to the world of finance and fintech from 11:FS - the leading independent fintech consultancy, recognised five times with the British Bank Award for Consultancy of the Year.Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including Visa, Monzo, Nationwide, JPMorgan Chase, Wise, the Financial Times, and more to discuss breaking news and deep dive into the biggest topics and trends within the industry.Our weekly news show drops every Monday and tackles the biggest news stories across M&A, open banking, embedded finance, payments, regulation and more. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like AI, regulation, Big Tech, the cost of living crisis, and more. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.Want to get involved in the conversation?Connect with us now on LinkedIn, Instagram and TikTok
Episodes
Mentioned books

Aug 17, 2018 • 43min
Ep. 244. Interviews: Tom Peters - The Excellence Dividend
Tom Peters is co-author of In Search of Excellence, a book that's often touted as the best business book there is. Nearly 30 years later and with 16 more books under his belt, Tom Peters is still leading the management guru industry he created. Sam Maule talks to him about everything that influenced his life and led up to the moment Peters wrote In Search of Excellence.
Emphasising the need for innovation, transparency, honesty, empowerment, openness (all the traits 11:FS stands for) Tom Peters isn't afraid to call out bullshit where he sees it. Although, Tom is just as capable of going off-topic as Sam. This is a chat between two guys who love their jobs, love their careers, and reflect on both well enough to know how they got where they are today.
There's a lot of expertise required to know hot to make things better. Tom Peters has led a career that's let him write in great detail what it means to derive the best results from a project. That stems from understanding the things that prevent everyone from delivering. And if you pay him well enough, he'll even tell you politely.
Tom Peters makes a living from telling CEO they are doing everything wrong and they love him for it. He'll spend the first five minutes of every speech messing with his audience purely to make a connection with them in the moment it really matters most.
We hope you enjoyed the show! Don't forget to subscribe so you never miss an episode, and follow Fintech Insider on Twitter or Facebook.
If you really loved it, please leave us a review, we love reading them!
This episode was produced by Laura Watkins and edited by Michael Bailey.Special Guest: Tom Peters.
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Aug 10, 2018 • 49min
Ep. 242. Insights: Challenging the Banking Battlefield
Today's insights show takes a closer look at what defines a challenger bank, how the name's stuck, and what it actually means. Is it all because of a grudge or is it seeking to disrupt the banking status quo?
We speak to the perfect experts to find out:
Anne Boden - CEO and Co-Founder of Starling
Anthony Thomson - Founder of Atom Bank, Metro Bank, and a new Australian bank (86 400)
Tom Blomfield - CEO and Co-Founder of Monzo
Oscar Williams-Grut - Senior Reporter at Business Insider
Our intrepid hosts travel around the issue, finding out what the founders of challenger banks think of the classification, what differentiates them from incumbents (after all many features are available from both types of bank), how challengers create competition amongst themselves and how with the banking landscape changing as rapidly as it is, what the future holds for all financial insitutions, both neophyte and incumbent.
We hope you enjoyed the show! Don't forget to subscribe so you never miss an episode, and follow Fintech Insider on Twitter or Facebook.
If you really loved it, please leave us a review, we love reading them!
This episode was written by Laura Watkins. Produced by Laura Watkins. Edited by Michael Bailey.Special Guests: Anne Boden, Anthony Thomson, Oscar Williams-Grut, and Tom Blomfield.
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Aug 3, 2018 • 35min
Ep. 240. Insights: Who will win the race for SMB loyalty?
Today's insights show takes a closer look at how to solve the major issues of opening a bank account, payments, and getting a loan that are challenging SMBs at the moment.
We speak to experts to find out who's going to win the race for SMB loyalty:
Edward Berks, Director of Banking, Fintech & Ecosystem, Xero
Nadya Hijazi - Global Head of Business Banking Digital, HSBC
George Bevis, CEO, Tide
Megan Caywood, Chief Platform Officer at Starling
Paul Bulpitt, Head of Accounting at Xero and Founder of the Wow Company
Last time we looked at SMB banking we heard from independent business owners about their individual experiences with SMB banking. Now we want to know if they're typical and if anything they said was surprising to the experts?
We hope you enjoyed the show! Don't forget to subscribe so you never miss an episode, and follow Fintech Insider on Twitter or Facebook.
If you really loved it, please leave us a review, we love reading them!
This episode was written by Laura Watkins. Produced by Laura Watkins & Petrit Berisha. Edited by Michael Bailey & Holly Blaxill. Hosted by Sarah Kocianski.Special Guests: Edward Berks, George Bevis, Megan Cooper, Nadya Hijazi, Oren Greenberg, Paul Bulpitt, and Sam Booth.
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Jul 27, 2018 • 19min
Ep. 238. Insights: Debunking the myth of AI
AI is a massive subject that's been so spun out by marketing, consultancies, and project proposals as a cure all that it's become difficult to understand what it actually is. To start things off we define what AI really is so you know your AI fact from fiction, then we move on to how AI has developed from simple 'if and then' statements into the powerful applications of Machine Learning.
We interview Charlie Wood, Principal Consultant at Capco to get an inside look at what's going on in the AI space. He helps break down the myth behind AI and how it's being used today. We also speak to Scott Seely, Principal Solutions Architect at Microsoft to break down how Computer Vision relates to AI and how advanced image recognition capabilities are becoming as well as where chatbots are becoming reliable with language recognition. We also take a look at where AI is being applied in complex use cases and how skeptical experts are about AIs ability to make you money.
Then we take a look at what's going on with AI in financial firms, why AI experts don't want to move into financial services and what needs to be done to make AI a useful product for banks in the future.
This episode was written by Petrit Berisha & Sarah Kocianski. Produced by Petrit Berisha & Laura Watkins. Edited by Holly Blaxill & Michael Bailey. Hosted by Sarah Kocianski.
Debunking the myth of AI was brought to you by Microsoft Azure. If you’d like to find out more how they could help you out leverage your existing systems for much more head on over to microsoft.11fs.comSpecial Guests: Charlie Wood and Scott Seely.Sponsored By:Microsoft Azure
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Jul 20, 2018 • 42min
Ep. 236. Interviews: Howard Lindzon - the Angel investor
Some people think it's lucky to be able to make decisions, but Howard Lindzon doesn't see things that way. It's about practice, not being paralysed by indecision and limiting your options to two positive outcomes and then picking the one that you're able to live with. You've gotta keep moving forward and to keep everyone around you motivated and wanting to move forward.
CEOs are vital to the nature of a startup, they need to be able to pull their company in the direction they want to grow in as fast as they can and keep everyone who's with them excited and interested. Sam and Howard also discuss how not everyone can be a great CEO but that isn't a bad thing. The world needs great second-in-commands and people all down the hierarchy, without them there'd be no companies.
Being a CEO means being a great recruiter and communicator in addition to raising money. You can't just be good at one of them, all three are vital to being a CEO. It's important to ensure staff know what you need them to be doing, when, and most importantly, why.
Angel investors are focused on creating the best possible team for the company, finding the specialists who are capable of operating in the space like a scalpel because they know what they're good at, how to do it, and are solely focused on getting their tasks done. And most importantly, trusting the others to achieve what they need to do too.
We hope you enjoyed the show! Don't forget to subscribe so you never miss an episode, and follow Fintech Insider on Twitter or Facebook.
If you really loved it, please leave us a review, we love reading them!
This episode was produced by Ollie Judge and edited by Michael Bailey.Special Guest: Howard Lindzon.
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Jul 16, 2018 • 57min
Ep. 235. News: Death is [still] no excuse!
Sarah and Simon sit down with Editor in Chief of Computer Weekly, Bryan Glick, Business Development at Bud, Nina Mohanty, and 11:FS Pulse Analyst, James Safford. The panel discuss the latest news hitting the fintech space this week, including:
Google Pay rolls out support for peer-to-peer payments and mobile ticketing, Zimbabwe's eco-cash two day crash exposes the vulnerabilities of going cashless, MasterCard suffering a glitch to Faster Payments with many payments delayed, TSB customers suffer yet again after an app update locked out users; Nordnet fire AI assistant Amelia after a poor performance review, Neobank Space was made in just 8 months, Open Banking is 6 months old and what it's achieved.
And finally, of course, death is no reason for breaking the rules according to Paypal.
All this and so much more on today's episode of Fintech Insider!
Subscribe so you never miss an episode, leave a review on iTunes and every other podcast app. Spread the fintech love by sharing or tweeting this podcast.
Let us know your thoughts @FintechInsiders and join the discussion by signing up at www.fintechinsidernews.com
This week's episode was produced by Laura Watkins and edited by Michael Bailey.Special Guests: Bryan Glick, James Safford, and Nina Mohanty.
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Jul 13, 2018 • 21min
Ep. 234. Insights: Legacy to Cloud
COBOL is a programming language that was ubiquitous to the programming world around 60 years ago. It's since been replaced by newer and more useful languages. Unfortunately, COBOL still underpins a great deal of the banking technology in the world, but no-one's trained in it. This has left to a rise in the number of 60-80 year olds who have come out of retirement to maintain the modern banking world. Cowboys who can do what they want because they're the ones maintaining current banking technology. We take a look at what happened to lead us to this point and interview Ewan Silver, CTO of 11:FS to shed some light on the issue.
Next up we interview Scott Seely, Principal Solutions Architect at Microsoft. He runs us through the complex process of untangling legacy systems to work with new technology and hopefully escape the COBOL cowboys. People are the main sticking point here, so Microsoft have come up with an ingenious solution to enable the financial industry to work with legacy systems while still engaging with the most modern technology and making APIs a much smaller sticking point by extending legacy systems out to them.
We also take a look at the AI problem. It's no secret that the industry has been going wrong with AI for a while now, using it in meetings to get budgets approved or used as a distance promise of results when numbers are flagging. We examine where the industry is making mistakes with AI.
This episode was written by Ollie Judge. Produced by Petrit Berisha & Laura Watkins. Edited by Holly Blaxill and hosted by Simon Taylor.
Legacy to Cloud was brought to you by Microsoft Azure. If you’d like to find out more how they could help you out leverage your existing systems for much more head on over to microsoft.11fs.comSpecial Guests: Charlie Wood, Ewan Silver, and Scott Seely.Sponsored By:Microsoft Azure
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Jul 9, 2018 • 55min
Ep. 233. News: We no longer need traditional banks
Sarah and David sit down with Forbes and The Economist journalist, Monty Munford, and CEO of Onfido, Husayn Kassai. The panel discuss the latest news hitting the fintech space this week. Including:
TSB could have up to $150m in debt after their IT systems meltdown back in April - the team discuss whether this amount is accurate (or indeed, even enough); Monzo's losses quadruple in 2017 - but is this in line with what our panel expected?
They also take a look at the FCA's latest cohort for their 4th sandbox, their review into “unfair fees” and yet another massive data breach, from a data broker no one has heard of.
We even have two "and finally" stories this week as we couldn't decide between them: Goldman Sachs is getting into EDM and rapper Big Sean raps about crypto on his latest album - has it finally gone mainstream?!
All this and so much more on today's episode of Fintech Insider!
Subscribe so you never miss an episode, leave a review on iTunes and every other podcast app. Spread the fintech love by sharing or tweeting this podcast.
Let us know your thoughts @FintechInsiders and join the discussion by signing up at www.fintechinsidernews.com Special Guests: Husayn Kassai and Monty Munford.Links:
TSB bank will be at least £150million out of pocket over IT crash as union warns it "will never recover" from it - Mirror Online
Monzo losses widen but the digital bank's user numbers surge
Challenger banks raise record capital in Q1 - AltFi News
Regulatory sandbox - cohort 4 | FCA
Subscribe to read | Financial Times
Exactis said to have exposed 340 million records, more than Equifax breach - CNET
Banks to be subjected to ‘cyber stress tests’ to see if they can withstand a major hacking attack
Goldman's Solomon just released first EDM remix of Fleetwood Mac song - Business Insider
As Drake Drops Scorpion Album, Big Sean Raps About Crypto in 'Big Bank'
invest.com and Bittrex Announce a New Digital Trading Platform
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Jul 6, 2018 • 33min
Ep. 232. 11:FS Presents One Fintech Nation - Bringing the Nation Together: The Network Effect
Today's insights show brings together how everything in the UK fintech space is working together to improve the industry.
We want to talk about how the whole nation can start talking about fintech, share knowledge, and work together in unity. But is it even possible in a nation with such strong individual identities?
Fantastic insights are given by fintech experts who are working across the UK to bring fintech to those who need it most:
Greg Michel, Fintech Lead at Tech Nation
John Glen, MP & Economic Secretary to the Treasury
Deb Harding, Head of Engagement in Financial Services for the Welsh Government
Ben Brabyn, CEO, Level 39
Chris Pond, Vice-Chair, Financial Inclusion Commission
Katia Lang, CEO, The Fintech TImes
Martin Cook, General Counsel at Funding Circle and founding member of the Fintech Delivery Panel
Paul Rippon, Co-founder, Monzo
Jon Bradford, Founding partner, Motive Partners
Wendy Jephson, Co-founder & Chief Behavioural Specialist, Nasdaq Sybenetix
Lisa Wood, CMO, Atom Bank
We hope you enjoyed the show! Don't forget to subscribe so you never miss an episode, and follow Fintech Insider on Twitter or Facebook.
If you really loved it, please leave us a review, we love reading them!Special Guests: Anna Wallace, Ben Brabyn, Chris Pond, Debs Harding, Gregoire Michel, John Glen, Jon Bradford, Katia Lang, Lisa Wood, Martin Cook, Paul Rippon, and Wendy Jephson.Sponsored By:
Tech Nation: Tech Nation believes the UK is the best place in the world to start and grow a digital business.Tech Nation is expanding their network of growth programmes, events, skills and data resources to reach all corners and clusters of the UK.
Their newly launched Fintech programme is aimed at company founders. Through a 24 hour induction, series of in-depth learning sessions, networking events and a three-day international showcase trip, you'll become part of the very first Tech Nation Fintech cohort.
Insights sessions will be delivered by some of the most established fintech entrepreneurs, investors and partners, who will cover topics such as regulation, partnering with banks and expanding internationally.
Find out more here:
https://technation.io/programmes/fintech/
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Jul 2, 2018 • 1h 13min
Ep. 231. News: Death is no excuse
Simon sits down with Freddy Kelly, Veronique Barbosa, Tanya Andreasyan, and Philip Clarke to discuss the latest news hitting the fintech space this week. Including: Amazon teaming up with American Express for SMBs, Nationwide launch their fintech fund, and Goldman Sachs predict the world cup final.
We also have a few great interviews with Emma Huntington from Nationwide, Nick Katz, CEO of Acasa, Harry Keen, CEO of Hazy, and Brian Barnes the CEO of M1 Finance.
All this and so much more on today's episode of Fintech Insider!
Subscribe so you never miss an episode, leave a review on iTunes and every other podcast app. Spread the fintech love by sharing or tweeting this podcast.
Let us know your thoughts @FintechInsiders and join the discussion by signing up at www.fintechinsidernews.com Special Guests: Brian Barnes, Doug Bobenhouse, Emma Huntington, Freddy Kelly, Harry Keen, Nick Katz, Ollie Judge, Philip Clarke, Tanya Andreasyan, and Veronique Barbosa.Links:
American Express has deal to offer Amazon credit card
Fintech friends: Monzo partners with TransferWise for international payments
Venmo Launches A Debit Card | PYMNTS.com
BBVA trials facial recognition payments
Credit Karma CEO Ken Lin says autonomous money will be here in five years
UK financial entrepreneur Anthony Thomson is launching a new digital bank in Australia | Business Insider
Nationwide launches £50m fintech fund
Alexa, I can trust you with my checkbook, right? Banks start to offer services through virtual assistants, smart speakers
Introducing M1 Borrow | M1 Finance
World Cup final showdown between England and Brazil, Goldman Sachs says - Business Insider
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