Tim and Junior discuss the importance of emotional intelligence for maintaining competitive advantage. They explore the essence of business strategy and the role of emotional intelligence in the experience economy. They emphasize the significance of memorable experiences and the need for emotional intelligence in organizations. Emotional intelligence is essential for creating and sustaining competitive advantage.

This podcast explores the practical and actionable aspects of emotional intelligence. It covers core concepts of self-awareness and self-management, as well as social awareness and relationship management. The six competency model of EQindex™ is discussed, along with the efficient EQindex™ assessment tool. Exciting news about the upcoming release of the EQindex™ is shared.

Learn how to implement psychological safety within organizations by creating the right conditions for feedback and support, identifying cultural liabilities, and changing norms. Understand the concept of what you tolerate, you normalize and the importance of holding people accountable. Explore the process of unlearning and the challenges it brings. Discover how to create psychological safety through rewarding vulnerability and building trust.

In this week's episode of Culture by Design, Tim and Junior dive into what it means to create cultural accountability in an organization. Our definition of culture is the way we interact. At an individual level, cultural accountability is being accountable for the way you behave and interact with others. High performing organizations have high cultural accountability. As always, we move from theory into practice, and Tim and Junior share tons of practical and actionable examples to help increase cultural accountability in yourself and in your organization.Why cultural accountability? (01:38) Accountability is one of the most important concepts and components of an organization, and we often talk about accountability as it relates to performance accountability. But there's another side of the coin. Because there's a direct tie between culture and innovation, having cultural accountability will be a competitive advantage for your organization. Running two organizations at the same time (10:21) In order to have a high performing organization with good longevity, we need to have high cultural accountability. Why? Because two contradicting things are happening at the same time in every organization: execution and innovation. In a way, we're leading two different organizations at the same time, the current organization and the organization of the future. Tim and Junior share how to navigate that dynamic. Creativity and innovation (18:41) Creativity is an input for innovation. Our hosts pose the question: Does your environment nurture doing something differently than what we would expect? You don't press into creativity and force it through a strainer. It needs to breathe.Create cultural accountability by establishing clarity (25:14) What are the expectations as it relates to your culture? If you have non-existent or very confusing expectations, you won't be able to hold people accountable. Create cultural accountability by modeling and rewarding proper behavior (32:22) How are you supposed to hold someone accountable for something you don't do? If you don't see a behavior embodied, personified, modeled, it's an abstraction. Leaders need to be the example, own up to their mistakes, and encourage others to behave similarly. Create cultural accountability through consistency (39:16) Establishing predictability is essential to creating cultural accountability. People who are only held accountable are not held accountable at all. Important Links:The 4 Stages of Psychological Safety Behavioral Guide

Tim and Junior discuss measuring organization's culture and explain the different ways it can be measured. They explore the challenges of measuring culture and the importance of defining it accurately. The podcast also delves into the measurement of team culture, the role of psychological safety, and the significance of quantitative and qualitative data in measuring culture.

In this episode, Tim and Junior discuss how high-performing teams are formed and maintained. The quality of an organization is a reflection of the quality of its teams, and high-performing teams have patterns. Although there are many patterns, Tim and Junior will focus on a core four in this episode, including how high-performing teams (1) connect, how they (2) improve their skills, how they (3) view transparency and autonomy and how they (4) continuously seek innovation.The benefits of improving your teams' performance (01:43) Remember, individuals rarely accomplish extraordinary feats alone. The quality of an organization is a reflection of the quality of its teams. As you improve your teams, you’ll get two things: Leverage and scale. You'll be able to multiply the force, scope, and magnitude of your organizational efforts.How do high-performing teams connect? (13:55) High performing teams know each other. If your team doesn’t know each other, it’s not a high performing team, or at least it won’t be for very long, or when things get hard. Tim and Junior share the story of Satya Nadella, CEO of Microsoft, and why a 3-day offsite was one of the most important things he has done as a CEO.How do high-performing teams improve their skills? (26:33) High performing teams are constantly growing. When teams acknowledge that the knowledge they have today is not enough, they open themselves up to development. How do high-performing teams view transparency and autonomy? (38:10) High performing teams are focused on achievement based on transparent, meaningful metrics. Tim and Junior talk about Google's Project Aristotle and how they discovered that psychological safety is the #1 indicator of high-performance. How do high-performing teams chase innovation? (50:44) High performing teams believe in continuous improvement. They're proud but never satisfied. At the end of the day, challenger safety not just as challenging the organization, but challenging ourselves to do better and be better. 

This podcast episode discusses the importance of challenger safety in driving innovation and change. The hosts explore the risks associated with challenging the status quo and provide actionable behaviors to implement challenger safety. They also highlight the negative effects of leaders weighing in first and the importance of constructive responses to dissent and bad news. Overall, the episode focuses on practical strategies for building challenger safety in organizations.

This podcast episode of Culture by Design focuses on contributor safety and the balance between autonomy and accountability. They discuss the human hunger for meaning, the power of saying no to good things, and the importance of effective communication and removing jargon. The episode highlights the significance of clarity, autonomy, and creating an environment that supports accountability and critical thinking.

Today's lesson:Beware the Tyranny of Your ExpertiseKey Points:Expertise is a double edged sword. On one side, it’s knowledge, it's useful, and it’s leverage. On the other side, you can become insulated and you can lose touch with context. "The danger of the expert is that he often becomes a prisoner of his own expertise." -Peter Drucker. There is no field of knowledge that is static or complete. Nothing is in a state of true equilibrium, so if you don’t move with the unfolding of knowledge in your field of expertise, you become increasingly obsolete and irrelevant. Today's key action:Next time you feel like you’re 100% confident in the answer, assume you’re missing something.

In this episode, Tim and Junior discuss learner safety in organizations and the importance of creating a safe environment for innovation. They explore the error-driven nature of learning and the two domains of learning: formal and informal. They also highlight the behavior of sharing what you're learning as a key action to foster learner safety. The podcast touches on the role of behavior in generating sustainable change, the impact of learner safety on learning and personal growth, the benefits of note-taking, and the concept of unlearning and wisdom. Overall, the episode provides practical insights and encourages listeners to embrace a learning mindset.