Art of Procurement

The stakes are always high for procurement, but at mission-driven non-profits like the American Cancer Society, procurement is working to – quite literally – help save lives.  In this powerful fourth episode of “Buy: The Way…To Purposeful Procurement,” co-hosts Philip Ideson, Founder of Art of Procurement, and Rich Ham, CEO of Fine Tune, speak with Brian Kyle, Vice President of Supply Chain and Accounts Payable at the American Cancer Society, to explore what enterprise procurement can learn from mission-first organizations like ACS. Brian shares the kind of transformative mindset shift that happens when you transition to a nonprofit environment where every donor dollar is stretched as far as it can possibly go to directly impact the cause – in this case, the fight against cancer. He also explains how mission-driven environments create a kind of gravitational pull across the entire organization – suppliers included – where everyone is laser focused on the same set of goals and success metrics. Brian breaks down how this coalescence around a shared mission to help save millions of lives creates unprecedented levels of collaboration and collaborative decision making, engagement, trust, relationship building, and value beyond savings. The procurement team at ACS represents the essence of purposeful procurement and offers a tangible example of practices and perspectives that even private businesses can adopt to elevate their impact and find purpose in their work. Links: Brian Kyle on LinkedIn Rich Ham on LinkedIn Learn more at FineTuneUs.com  

“When we start thinking about and putting the end customer at the center of everything we do, it changes our perception of what’s important and therefore what we measure in the outputs from our contracts.” Gordon Donovan, Vice President Research - Procurement & External Workforce, SAP Services spend makes up a large, strategic part of the value procurement provides to the business. But, it’s also an area that’s ripe for improvement.  Building off of services spend management research we started in 2023 with SAP, we recently updated the survey data, gathering timely new perspectives on how procurement can drive greater value through services spend by collaborating with the business and optimizing processes. In this episode, Kelly Barner talks with Gordon Donovan, Vice President Research - Procurement & External Workforce at SAP, about the key findings and recommendations from this updated research into services spend management.  Gordon shares his perspective on how procurement’s rising confidence levels and scope of responsibilities within the business require teams to challenge the status quo when it comes to services spend management and move beyond cost metrics to more strategic considerations. Gordon and Kelly discuss: The importance of aligning services spend contracts with end-customer needs Why it matters what technology procurement is using to manage services spend How companies can differentiate their strategic approach based on service types to improve performance metrics The critical gaps in services spend management performance measurement Links: Gordon Donovan on LinkedIn Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube 2023 Benchmarking Services Procurement: A Global Study SAP's Provider Page on Art of Procurement   

Procurement 6 is a short podcast from Art of Procurement that publishes in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode has 6 short segments that summarize the week in procurement. Segments range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that capture our attention.

“It’s still on us, as procurement professionals, to invest the right amount of time in building relationships and building our narrative.” - Ashish Dhongde, Associate Director Procurement Beauty and Wellbeing North America, Unilever Unilever has built a notoriously well-integrated procurement program, and they are widely recognized for the strong partnership between procurement and the rest of the business.  In this episode, Philip Ideson explores what procurement excellence looks like in practice with Ashish Dhongde, Associate Director of Procurement, Beauty and Wellbeing North America at Unilever. Drawing on Unilever’s success, Ashish explains how procurement can transcend traditional boundaries of cost savings to become an integral part of business decision making, innovation, and revenue growth. Ashish also discusses: How procurement can build trust and credibility with stakeholders by ‘speaking the language of the business’ Balancing long-term supplier relationships with the immediate need for supply chain resilience  Having constructive conversations with stakeholders about risk without being seen as a roadblock   Links: Ashish Dhongde on LinkedIn Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube  

Procurement 6 is a short podcast from Art of Procurement that publishes in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode has 6 short segments that summarize the week in procurement. Segments range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that capture our attention.

As Albert Einstein said, “We cannot solve our problems with the same thinking we used when we created them.”  After taking an honest look at some of procurement’s most pressing challenges and flaws in episodes 1 and 2, Philip Ideson and Fine Tune CEO Rich Ham shift their focus from problem-spotting to solution-seeking with special guest, Oliver Hurrey, one of the world’s foremost experts on purposeful procurement. Through his work on sustainability and decarbonization in the supply chain with the Scope 3 Peer Group and the Sustainable Procurement Pledge, Oliver is the ‘real deal’ when it comes to empowering purpose-driven procurement teams to create meaningful change. In this episode, Oliver shares compelling real-world examples of instances where procurement has looked beyond traditional measures of success – and some pretty challenging constraints – to find purpose and meaning, proving what is possible when procurement takes a deliberate approach to problem solving. For example, Oliver shares how an innovative carbon pricing initiative is transforming the way major corporations evaluate suppliers, and the story of one little-known family-owned painting business that impressed seasoned procurement leaders at an international conference by sharing how they frame sustainability initiatives as a competitive advantage. These stories of purposeful procurement prove how procurement can lead organizational change and differentiated value creation when they choose to innovate beyond the status quo, to emphasize and incentivize the right KPIs, and to stand up to broken, ineffective systems.  Oliver’s own experiences with purpose-driven procurement create a clear path for what’s to come in episode 4 and beyond in “Buy: The Way…To Purposeful Procurement” as we dive increasingly deeper into how procurement can envision and implement the kinds of transformative practices that create meaningful, lasting impact. Links: Oliver Hurrey on LinkedIn Rich Ham on LinkedIn Learn more at FineTuneUs.com

Building off the previous discussion about “purposeful procurement,” Philip Ideson, Kelly Barner, and Fine Tune CEO Rich Ham are back to take a bold, honest look at the systemic flaws that have all too often shaped procurement’s behaviors and limited their impact.  In this candid conversation, we share and discuss real-world examples about how current incentive structures elevate short-term thinking and less-than-exceptional outcomes, ignoring the huge potential procurement has to generate value. By tackling uncomfortable truths about dysfunction within the procurement system, Phil, Kelly, and Rich explore the topic with thoughtfulness, precision, and the kind of hard-won wisdom that can only come from years of experience in the procurement trenches. Listen in as we ‘interrogate’ procurement’s role in perpetuating flawed approaches and processes, usually to their own detriment. The candid exploration of these flies in the ointment will also serve as a springboard to solutions as Season 1 progresses.  Stay tuned for episode 3, where our guest Oliver Hurrey will offer a glimpse of what truly inspiring and purposeful procurement looks like in practice. Links: Rich Ham on LinkedIn Learn more at FineTuneUs.com

Rich Ham, CEO of Fine Tune, an expense management consultancy, shares his insights on the critical flaws in current procurement incentive structures. He discusses how these issues hinder true value creation and profitability. The conversation highlights the need for a shift from mere cost-saving to a more collaborative, value-driven approach. Ham also explores the impact of technology on procurement roles and the importance of diverse perspectives in overcoming systemic challenges. This dialogue sets the foundation for a transformative journey in responsible procurement.

“I look at building a business case in terms of storytelling, and the story that you have to be able to tell in procurement is around better, faster, and cheaper.” – Pratik Patel, Director - Category Management - Labor/North America Technology Spend, Mastercard Understanding how to address skeptics, overcome objections, and communicate procurement’s value will ultimately determine how much buy-in (and resources) procurement receives. This holds true whether you are building a business case to establish a new procurement function or lobbying corporate leadership in a well-established team. In this episode, Philip Ideson talks with Pratik Patel, Director - Category Management - Labor/North America Technology Spend at Mastercard, about how procurement can use everyone’s desire to eliminate waste to build a strong business case for investment and support.  Pratik also discusses: How procurement can utilize the “DOWNTIME” acronym to tackle waste and apply lean principles to procurement Ways to build stronger relationships and contracts by level-setting expectations and avoiding over-specifying   Refining your approach to problem solving by focusing on the root cause and minimizing unnecessary steps Links: Pratik Patel on LinkedIn Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube  

Procurement 6 is a short podcast from Art of Procurement that publishes in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode has 6 short segments that summarize the week in procurement. Segments range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that capture our attention.